Ocena ogólna pracodawcy
WIPRO IT SERVICES POLAND sp. z o.o.
WARSZAWA, AL.JEROZOLIMSKIE 123A
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Użytkownik: Administrator
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Archiwalne ( 1080 )
Desktop Engineer with English and Polish
Warszawa
Wygasła: 04.05.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Installation of the windows in new laptop/desktop and replicating configuration from old machine, SCCM OS deployment
- Coordinating with various technical team to resolve the issue
- Installation and troubleshooting printer, Scanner etc end user devices and smart hand support includes L1 activities for Server and Network
- Coordinating with various technical team to resolve the issue and keep track of asset transactions and inventories up to date
- Provide technical assistance and support for incoming queries and issues related desktop support, mobile device management, Video Conferencing support
- To resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards. May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 7/10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.)
- Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time
- Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Leader with German language
Gdańsk
Wygasła: 30.04.2024
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
- Is responsible for managing a team of Support Engineers for support, FCR analysis and knowledge sharing
- Conduct Initial Analysis of Tickets
- Assign tickets to Team Members
- Provide Technical Assistance to Team
- Report Progress Update to Service Delivery Manager
- Providing access to all applications / tools / work area
- ITIL awareness training
- Tracking shift performance of agents / FCR/ Backlog/Defaulters
- Tracking daily performance
- Documenting shift handover template and sharing with other leads / L2
- Preparing action plan / RCA on SL slippages – FCR and backlog
- Identifying the training needs and planning sessions
- Conducting Huddle sessions
- D-sat Recovery
- Handling escalated calls from L1 / L2 & clients
- Using the trend analysis to identify the areas of improvement
- Preparing Weekly / Monthly dashboard
- Participating in Change Management calls/ New trainings
- Approving KB documents
- Coordination with PRG's when necessary
- Responding to emails sent by customer (reports / queries etc..)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Administrator with Dutch & German
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 25.04.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Administrator with French & German
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 21.04.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Support Specialist with German
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 20.04.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web
- Creating a ticket in ITSM tool
- Ticket re-assignment to L2 if ticket unresolved by L1 (wherever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (wherever applicable)
- Routing / Chasing of tickets with other PRG's
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Analyst with Spanish, Italian and English
Gdańsk
Wygasła: 11.04.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Analyst with Spanish, Italian and English
Warszawa
Wygasła: 11.04.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Cisco Lead Administrator
Gdańsk
Wygasła: 03.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- The Support Engineer is the connection to Cisco internal and external customers, which builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued
- Support users utilizing the custom application designed to assist in Firewall upgrades
- Fielding inquiries and issues on a custom application
- Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
- Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures)
- Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals
- Takes leadership role in execution of delivery projects
- Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Cisco Lead Administrator
Kraków
Wygasła: 03.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- The Support Engineer is the connection to Cisco internal and external customers, which builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued
- Support users utilizing the custom application designed to assist in Firewall upgrades
- Fielding inquiries and issues on a custom application
- Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
- Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures)
- Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals
- Takes leadership role in execution of delivery projects
- Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Administrator with German
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 03.04.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Desktop Engineer
Bielsko-Biała
Wygasła: 03.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- • End User Support Experience
- • Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
- • Good Customer management skill
- • Good in oral and written communication
- • Able to interact and work with customer at different levels
- • Self- Driven and result oriented
- • Really passionate about the work
- • Ability to work with deadlines and complete tasks on time
- • Hardware Troubleshooting and Repair
- • Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop,
- Printers and accessories
- • Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform
- smart and physical assistance activity under instruction, at sites
- • Ability to lift / move computer equipment weighing up to 50Lbs
- • Conference room A/V equipment assistance & troubleshooting
- • Basic VOIP phone configuration & troubleshooting
- • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability
- • Operating System & Software
- • Knowledge Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win10 / MAC / Linux)
- • Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win10 / MAC / Linux)
- • Experience with Anti-spyware and Anti-virus software
- • Basic installation and troubleshooting of standard software’s / application like Adobe, browsers
- • Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word,
- PowerPoint, Teams, Skype, OneDrive)
- • Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- • Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc)
- • Basic understanding on Data backups
- • Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris
- • Basic configuration & troubleshooting of Apple machines /mobile devices
- • Contribution towards creating KB article
- • Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
- • Tools & Process
- • Knowledge and experience on Service requests and incident management process
- • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification
- • Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)
- • Additionally:
- • Active driving license and own car
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Desktop Engineer
Katowice
Wygasła: 03.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- • End User Support Experience
- • Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
- • Good Customer management skill
- • Good in oral and written communication
- • Able to interact and work with customer at different levels
- • Self- Driven and result oriented
- • Really passionate about the work
- • Ability to work with deadlines and complete tasks on time
- • Hardware Troubleshooting and Repair
- • Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop,
- Printers and accessories
- • Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform
- smart and physical assistance activity under instruction, at sites
- • Ability to lift / move computer equipment weighing up to 50Lbs
- • Conference room A/V equipment assistance & troubleshooting
- • Basic VOIP phone configuration & troubleshooting
- • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability
- • Operating System & Software
- • Knowledge Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win10 / MAC / Linux)
- • Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win10 / MAC / Linux)
- • Experience with Anti-spyware and Anti-virus software
- • Basic installation and troubleshooting of standard software’s / application like Adobe, browsers
- • Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word,
- PowerPoint, Teams, Skype, OneDrive)
- • Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- • Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc)
- • Basic understanding on Data backups
- • Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris
- • Basic configuration & troubleshooting of Apple machines /mobile devices
- • Contribution towards creating KB article
- • Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
- • Tools & Process
- • Knowledge and experience on Service requests and incident management process
- • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification
- • Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)
- • Additionally:
- • Active driving license and own car
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Desktop Engineer
Sosnowiec
Wygasła: 03.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- • End User Support Experience
- • Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
- • Good Customer management skill
- • Good in oral and written communication
- • Able to interact and work with customer at different levels
- • Self- Driven and result oriented
- • Really passionate about the work
- • Ability to work with deadlines and complete tasks on time
- • Hardware Troubleshooting and Repair
- • Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop,
- Printers and accessories
- • Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform
- smart and physical assistance activity under instruction, at sites
- • Ability to lift / move computer equipment weighing up to 50Lbs
- • Conference room A/V equipment assistance & troubleshooting
- • Basic VOIP phone configuration & troubleshooting
- • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability
- • Operating System & Software
- • Knowledge Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win10 / MAC / Linux)
- • Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win10 / MAC / Linux)
- • Experience with Anti-spyware and Anti-virus software
- • Basic installation and troubleshooting of standard software’s / application like Adobe, browsers
- • Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word,
- PowerPoint, Teams, Skype, OneDrive)
- • Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- • Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc)
- • Basic understanding on Data backups
- • Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris
- • Basic configuration & troubleshooting of Apple machines /mobile devices
- • Contribution towards creating KB article
- • Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
- • Tools & Process
- • Knowledge and experience on Service requests and incident management process
- • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification
- • Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)
- • Additionally:
- • Active driving license and own car
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Analyst with Portuguese or Spanish
Kraków
Wygasła: 31.03.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures
- Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead
- Supporting a culture of meeting and exceed a quality customer experience satisfaction scores
- Identifying areas of improvement
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
SME/Shift Lead with German language
Gdańsk
Wygasła: 31.03.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Is responsible for managing a team of Support Engineers for support, FCR analysis and knowledge sharing
- Conduct Initial Analysis of Tickets
- Assign tickets to Team Members
- Provide Technical Assistance to Team
- Report Progress Update to Service Delivery Manager
- Providing access to all applications / tools / work area
- ITIL awareness training
- Tracking shift performance of agents / FCR/ Backlog/Defaulters
- Tracking daily performance
- Documenting shift handover template and sharing with other leads / L2
- Preparing action plan / RCA on SL slippages – FCR and backlog
- Identifying the training needs and planning sessions
- Conducting Huddle sessions
- D-sat Recovery
- Handling escalated calls from L1 / L2 & clients
- Using the trend analysis to identify the areas of improvement
- Preparing Weekly / Monthly dashboard
- Participating in Change Management calls/ New trainings
- Approving KB documents
- Coordination with PRG's when necessary
- Responding to emails sent by customer (reports / queries etc..)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Service Desk with German- Upskilling Opportunity
Gdańsk
Wygasła: 17.03.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- We are looking for Service Desks Specialist with German looking for a chance to grow their technical expertise
- We are looking for Technical Support Specialist to one of our clients. Projects itself has several different technical areas that involves working with different tools and systems
- We want to give you a chance to get upskilled and learn how to work with them. Areas include:
- • Azure Administration
- • Java Platform Administration
- • Jboss
- • Jscape
- • Ansible
- • Vmware
- • Windows Administration
- • Tivoli
- • Storage Administration
- If you have Service Desk Experience and speak fluent German. This is opportunity for you to specialize in one of the above
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Service Desk with German- Upskilling Opportunity
Kraków
Wygasła: 17.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- We are looking for Service Desks Specialist with German looking for a chance to grow their technical expertise
- We are looking for Technical Support Specialist to one of our clients. Projects itself has several different technical areas that involves working with different tools and systems
- We want to give you a chance to get upskilled and learn how to work with them. Areas include:
- • Azure Administration
- • Java Platform Administration
- • Jboss
- • Jscape
- • Ansible
- • Vmware
- • Windows Administration
- • Tivoli
- • Storage Administration
- If you have Service Desk Experience and speak fluent German. This is opportunity for you to specialize in one of the above
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Service Desk with German- Upskilling Opportunity
Warszawa
Wygasła: 17.03.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- We are looking for Service Desks Specialist with German looking for a chance to grow their technical expertise
- We are looking for Technical Support Specialist to one of our clients. Projects itself has several different technical areas that involves working with different tools and systems
- We want to give you a chance to get upskilled and learn how to work with them. Areas include:
- • Azure Administration
- • Java Platform Administration
- • Jboss
- • Jscape
- • Ansible
- • Vmware
- • Windows Administration
- • Tivoli
- • Storage Administration
- If you have Service Desk Experience and speak fluent German. This is opportunity for you to specialize in one of the above
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Backup Administrator with German
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 14.03.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Level 1 Backup Administrators and provide 24x7 Production Support
- Perform Daily Health Checks covering Backup Infrastructure
- Maintain Scratch Tape count for Backup continuity
- Re-run of Backup Jobs and Admin Jobs
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Backup Administrator with German
Warszawa
Wygasła: 14.03.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Level 1 Backup Administrators and provide 24x7 Production Support
- Perform Daily Health Checks covering Backup Infrastructure
- Maintain Scratch Tape count for Backup continuity
- Re-run of Backup Jobs and Admin Jobs
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
UC4 Administrator
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 14.03.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Support various application deployment over weekends
- Document the UC4/Automic job failure and Processes
- Prepare guide for quick resolution
- Worked in close coordination with the Team and business
- Attending meetings and interacting with clients regularly
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Storage Administrator with German
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 14.03.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Day-to-day Storage Administration and provide 24x7 Production Support
- Work on Risks / Impact on Production Environment
- Manage and Report Performance Dashboards with Capacity Planning
- License Management
- Periodic generation of health reports for entire Storage environments
- Configure, manage, optimize replications and migrations
- Implementing measures to increase data availability
- Infrastructure optimization & Right sizing
- On-going Capacity and Performance analysis
- Capacity & Performance optimization
- Patching and Upgrade
- Ensure compliance with client and organization processes and policies
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
SCCM Administrator with German
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 14.03.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Daily support of the SCCM environment including resolving Incident Tickets / Service Requests / Change Tickets / DR tests as required. Technical troubleshooting, diagnosing and problem solving
- SCCM architecture administration, including configuration files
- Designing and supporting large scale (global and regional) OS patch operations
- Trouble-shoot and mitigate complex WAN issues related to patch replication and deployment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Cloud Azure Administrator with German
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 14.03.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Management of overall Azure cloud foundation element, Azure cloud IaaS, PaaS and Azure stack Hub management in customer environment for manage services engagement
- Ensure to meet Azure cloud infra resources availability as per agreed SLA
- Day to day monitoring of the Azure stack hub, public and PaaS services, resource patching
- Incident support and triaging of incidents to L2, L3 of the Azure IaaS resources and Azure stack hub related incidents
- Incident resolution based on SOPs
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Support Specialist with German and Turkish or Hungarian
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 06.03.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Administrator with Polish and English
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 03.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Communicate with business partners and gather business requirements
- Understanding the business requirement/Incidents etc
- Sort out day to day queries of end users
- Installing and configuring computer hardware operating systems and applications;
- Worked on LAN and WAN/ Desktop configuration/ MS office, Outlook configuration, asset management
- Monitoring and maintaining computer systems and networks; talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Supporting the roll-out of new applications/ new projects setting up new users' accounts and profiles and dealing with password and access issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Administrator with Dutch & German
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 03.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Ansible Automation Engineer – L3
Gdańsk
Wygasła: 03.03.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- 6 - 8 years of experience in Automation and Scripting
- Hands a proficient understanding of Ansible workflows, inventories, scheduling, playbook, Ansible roles, modules and command-line usage
- Basic Linux/UNIX system administration skills are essential, as most Ansible automation happens around Linux/UNIX-based systems
- Familiarity with Continuous Integration and Continuous Deployment (CI/CD) methodologies and tools will be of great help
- Aptitude for diagnosing and resolving technical issues in the Ansible platform and Playbooks
- Understanding the fundamentals of automation, running jobs, scaling, and orchestrating with tools
- Understanding of SSH keys, managing credentials, basic encryption/decryption, and understanding of role-based access control (RBAC)
- Familiarity with cloud services like Vmware and Microsoft Azure would be helpful in managing infrastructure needs
- Administration skills in Ansible Automation platform i.e. platform maintence, Playbook, Roles and
- Troubleshoot issues, monitoring system logs, analyzing performance metrics, and take corrective actions
- Ensure ansible playbooks and roles to are managed consistently and reliablilty deployed across the cluster
- Ensure that code artifacts are stored securely and are accessible to the appropriate teams is granted with adequate access control procedures
- Ensure overall platform is running is responding to demands at an optimum level
- Escalate hardware diagnostics, break-fix issue to respective teams and avoid business disruption by implementing failover techniques
- Ensure team is handling incidents, changes and service requests with the defined SLAs. Avoid SLA breaches
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Ansible Automation Engineer – L3
Kraśnik
Wygasła: 03.03.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- 6 - 8 years of experience in Automation and Scripting
- Hands a proficient understanding of Ansible workflows, inventories, scheduling, playbook, Ansible roles, modules and command-line usage
- Basic Linux/UNIX system administration skills are essential, as most Ansible automation happens around Linux/UNIX-based systems
- Familiarity with Continuous Integration and Continuous Deployment (CI/CD) methodologies and tools will be of great help
- Aptitude for diagnosing and resolving technical issues in the Ansible platform and Playbooks
- Understanding the fundamentals of automation, running jobs, scaling, and orchestrating with tools
- Understanding of SSH keys, managing credentials, basic encryption/decryption, and understanding of role-based access control (RBAC)
- Familiarity with cloud services like Vmware and Microsoft Azure would be helpful in managing infrastructure needs
- Administration skills in Ansible Automation platform i.e. platform maintence, Playbook, Roles and
- Troubleshoot issues, monitoring system logs, analyzing performance metrics, and take corrective actions
- Ensure ansible playbooks and roles to are managed consistently and reliablilty deployed across the cluster
- Ensure that code artifacts are stored securely and are accessible to the appropriate teams is granted with adequate access control procedures
- Ensure overall platform is running is responding to demands at an optimum level
- Escalate hardware diagnostics, break-fix issue to respective teams and avoid business disruption by implementing failover techniques
- Ensure team is handling incidents, changes and service requests with the defined SLAs. Avoid SLA breaches
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Ansible Automation Engineer – L3
Warszawa
Wygasła: 03.03.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- 6 - 8 years of experience in Automation and Scripting
- Hands a proficient understanding of Ansible workflows, inventories, scheduling, playbook, Ansible roles, modules and command-line usage
- Basic Linux/UNIX system administration skills are essential, as most Ansible automation happens around Linux/UNIX-based systems
- Familiarity with Continuous Integration and Continuous Deployment (CI/CD) methodologies and tools will be of great help
- Aptitude for diagnosing and resolving technical issues in the Ansible platform and Playbooks
- Understanding the fundamentals of automation, running jobs, scaling, and orchestrating with tools
- Understanding of SSH keys, managing credentials, basic encryption/decryption, and understanding of role-based access control (RBAC)
- Familiarity with cloud services like Vmware and Microsoft Azure would be helpful in managing infrastructure needs
- Administration skills in Ansible Automation platform i.e. platform maintence, Playbook, Roles and
- Troubleshoot issues, monitoring system logs, analyzing performance metrics, and take corrective actions
- Ensure ansible playbooks and roles to are managed consistently and reliablilty deployed across the cluster
- Ensure that code artifacts are stored securely and are accessible to the appropriate teams is granted with adequate access control procedures
- Ensure overall platform is running is responding to demands at an optimum level
- Escalate hardware diagnostics, break-fix issue to respective teams and avoid business disruption by implementing failover techniques
- Ensure team is handling incidents, changes and service requests with the defined SLAs. Avoid SLA breaches
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
JBoss Admin
Gdańsk
Wygasła: 28.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
senior specialist (Senior)
Obowiązki:
- Infrastructure design and build experience
- Ability to tune and debug Java Virtual Machines
- Possess a thorough understanding of JDBC connections and configuration of JDBC parameters
- Possess a thorough understanding of JBoss Middleware and can configure and debug it
- Possess advanced Unix shell scripting abilities
- Ability to install, configure and debug JBoss, Tomcat, and Apache server
- Capable of creating and handling JAVA messaging and bridges
- Capable of monitoring and troubleshooting JBoss Middleware, third party application servers, and other web services manually
- Possess a thorough understanding of authentication systems (LDAP, AD, OID) and can configure applications to use them
- Experience using logging and monitoring tools such as SPLUNK § Experience working in a CICD tools and environment
- Strong troubleshooting and problem-solving skills § Write and maintain system documentation
- Architecting & proposing designs for new projects involving middleware products
- Installation, configuration, and administration of Jboss, Tomcat and Weblogic application Servers and Apache web servers
- Implementing design principles of a service-oriented architecture
- Identify opportunities to optimize current solutions and perform technical analysis and/or provide hands-on technical support, on an as needed basis, to troubleshoot problems related to poorly performing systems in production and other test environments
- Ability to quickly assimilate into a complex environment and rapidly learn the existing and inbound technologies
- Automation of support tasks, recovery tasks, implementation tasks - recommendations for process improvements
- Lead the team to support development and implementation activities 24/7 Mon – Sat and on release weekends
- Ability to work independently and resolve complex technical issues and identify root cause and recommend solutions to help resolve incidents quickly
- Ability to multi-task and complete multiple parallel assignments while working in an interrupt driven environment
- Take the initiative to act on and own issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
JBoss Admin
Kraśnik
Wygasła: 28.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
senior specialist (Senior)
Obowiązki:
- Infrastructure design and build experience
- Ability to tune and debug Java Virtual Machines
- Possess a thorough understanding of JDBC connections and configuration of JDBC parameters
- Possess a thorough understanding of JBoss Middleware and can configure and debug it
- Possess advanced Unix shell scripting abilities
- Ability to install, configure and debug JBoss, Tomcat, and Apache server
- Capable of creating and handling JAVA messaging and bridges
- Capable of monitoring and troubleshooting JBoss Middleware, third party application servers, and other web services manually
- Possess a thorough understanding of authentication systems (LDAP, AD, OID) and can configure applications to use them
- Experience using logging and monitoring tools such as SPLUNK § Experience working in a CICD tools and environment
- Strong troubleshooting and problem-solving skills § Write and maintain system documentation
- Architecting & proposing designs for new projects involving middleware products
- Installation, configuration, and administration of Jboss, Tomcat and Weblogic application Servers and Apache web servers
- Implementing design principles of a service-oriented architecture
- Identify opportunities to optimize current solutions and perform technical analysis and/or provide hands-on technical support, on an as needed basis, to troubleshoot problems related to poorly performing systems in production and other test environments
- Ability to quickly assimilate into a complex environment and rapidly learn the existing and inbound technologies
- Automation of support tasks, recovery tasks, implementation tasks - recommendations for process improvements
- Lead the team to support development and implementation activities 24/7 Mon – Sat and on release weekends
- Ability to work independently and resolve complex technical issues and identify root cause and recommend solutions to help resolve incidents quickly
- Ability to multi-task and complete multiple parallel assignments while working in an interrupt driven environment
- Take the initiative to act on and own issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
JBoss Admin
Warszawa
Wygasła: 28.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
senior specialist (Senior)
Obowiązki:
- Infrastructure design and build experience
- Ability to tune and debug Java Virtual Machines
- Possess a thorough understanding of JDBC connections and configuration of JDBC parameters
- Possess a thorough understanding of JBoss Middleware and can configure and debug it
- Possess advanced Unix shell scripting abilities
- Ability to install, configure and debug JBoss, Tomcat, and Apache server
- Capable of creating and handling JAVA messaging and bridges
- Capable of monitoring and troubleshooting JBoss Middleware, third party application servers, and other web services manually
- Possess a thorough understanding of authentication systems (LDAP, AD, OID) and can configure applications to use them
- Experience using logging and monitoring tools such as SPLUNK § Experience working in a CICD tools and environment
- Strong troubleshooting and problem-solving skills § Write and maintain system documentation
- Architecting & proposing designs for new projects involving middleware products
- Installation, configuration, and administration of Jboss, Tomcat and Weblogic application Servers and Apache web servers
- Implementing design principles of a service-oriented architecture
- Identify opportunities to optimize current solutions and perform technical analysis and/or provide hands-on technical support, on an as needed basis, to troubleshoot problems related to poorly performing systems in production and other test environments
- Ability to quickly assimilate into a complex environment and rapidly learn the existing and inbound technologies
- Automation of support tasks, recovery tasks, implementation tasks - recommendations for process improvements
- Lead the team to support development and implementation activities 24/7 Mon – Sat and on release weekends
- Ability to work independently and resolve complex technical issues and identify root cause and recommend solutions to help resolve incidents quickly
- Ability to multi-task and complete multiple parallel assignments while working in an interrupt driven environment
- Take the initiative to act on and own issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
DevOps Engineer Bit Bucket
Gdańsk
Wygasła: 28.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- 3 - 5 years of experience in Automation and Scripting
- Manage and monitor Bitbucket instance and infrastructure with Strong knowledge of Git, Bitbucket, and Git workflows
- Basic Linux/UNIX system administration skills are essential, upgrade, configure Bitbucket and integrated tools and experience with Bitbucket administration and configuration
- Understanding of Bitbucket architecture and REST APIs, Perform backups, restores, troubleshoot issues
- Grant repository access to users and teams, Assist with Git workflows, branch management
- Monitor and optimize Bitbucket performance, Maintain integrations with other DevOps tools
- Ensure high availability and scalability, Knowledge of networking, storage, security for Bitbucket
- Performance tuning and troubleshooting skills, knowledge on release management processes
- Collaboration with development teams, Experience with CI/CD and DevOps toolchain
- Ensure that code artifacts are stored securely and are accessible to the appropriate teams is granted with adequate access control procedures
- Ensure overall platform is running is responding to demands at an optimum level
- Escalate hardware diagnostics, break-fix issue to respective teams and avoid business disruption by implementing failover techniques
- Ensure timely updates and of KM, SOPs and design document
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
DevOps Engineer Bit Bucket
Kraśnik
Wygasła: 28.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- 3 - 5 years of experience in Automation and Scripting
- Manage and monitor Bitbucket instance and infrastructure with Strong knowledge of Git, Bitbucket, and Git workflows
- Basic Linux/UNIX system administration skills are essential, upgrade, configure Bitbucket and integrated tools and experience with Bitbucket administration and configuration
- Understanding of Bitbucket architecture and REST APIs, Perform backups, restores, troubleshoot issues
- Grant repository access to users and teams, Assist with Git workflows, branch management
- Monitor and optimize Bitbucket performance, Maintain integrations with other DevOps tools
- Ensure high availability and scalability, Knowledge of networking, storage, security for Bitbucket
- Performance tuning and troubleshooting skills, knowledge on release management processes
- Collaboration with development teams, Experience with CI/CD and DevOps toolchain
- Ensure that code artifacts are stored securely and are accessible to the appropriate teams is granted with adequate access control procedures
- Ensure overall platform is running is responding to demands at an optimum level
- Escalate hardware diagnostics, break-fix issue to respective teams and avoid business disruption by implementing failover techniques
- Ensure timely updates and of KM, SOPs and design document
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
DevOps Engineer Bit Bucket
Warszawa
Wygasła: 28.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- 3 - 5 years of experience in Automation and Scripting
- Manage and monitor Bitbucket instance and infrastructure with Strong knowledge of Git, Bitbucket, and Git workflows
- Basic Linux/UNIX system administration skills are essential, upgrade, configure Bitbucket and integrated tools and experience with Bitbucket administration and configuration
- Understanding of Bitbucket architecture and REST APIs, Perform backups, restores, troubleshoot issues
- Grant repository access to users and teams, Assist with Git workflows, branch management
- Monitor and optimize Bitbucket performance, Maintain integrations with other DevOps tools
- Ensure high availability and scalability, Knowledge of networking, storage, security for Bitbucket
- Performance tuning and troubleshooting skills, knowledge on release management processes
- Collaboration with development teams, Experience with CI/CD and DevOps toolchain
- Ensure that code artifacts are stored securely and are accessible to the appropriate teams is granted with adequate access control procedures
- Ensure overall platform is running is responding to demands at an optimum level
- Escalate hardware diagnostics, break-fix issue to respective teams and avoid business disruption by implementing failover techniques
- Ensure timely updates and of KM, SOPs and design document
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Citrix Administrator with German
Gdańsk
Wygasła: 28.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Act as a point of contact for the technical tower in front of the customer management
- Be able to design, implement, manage, maintain, deploy, troubleshoot and support internal and hosted customer Citrix Server Environments
- Be able to implement new system hardware and software and develop local operating procedures and policies as needed,
- Design, implement & support Citrix XenDesktop (VDI) in both VMware ESX and Nutanix Hyper conversed technologies
- Streamline issue resolution by coordinating with the customers’ IT resources and the user community with complex, multiple AD domains
- Ensure proper communication and quick resolution
- Drive day to day operations and work plan allocation/management
- Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
- Be part of reviews on need basis for new projects
- Work on effort estimation/reviews on need basis for new projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Citrix Administrator with German
Kraśnik
Wygasła: 28.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Act as a point of contact for the technical tower in front of the customer management
- Be able to design, implement, manage, maintain, deploy, troubleshoot and support internal and hosted customer Citrix Server Environments
- Be able to implement new system hardware and software and develop local operating procedures and policies as needed,
- Design, implement & support Citrix XenDesktop (VDI) in both VMware ESX and Nutanix Hyper conversed technologies
- Streamline issue resolution by coordinating with the customers’ IT resources and the user community with complex, multiple AD domains
- Ensure proper communication and quick resolution
- Drive day to day operations and work plan allocation/management
- Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
- Be part of reviews on need basis for new projects
- Work on effort estimation/reviews on need basis for new projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Citrix Administrator with German
Warszawa
Wygasła: 28.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Act as a point of contact for the technical tower in front of the customer management
- Be able to design, implement, manage, maintain, deploy, troubleshoot and support internal and hosted customer Citrix Server Environments
- Be able to implement new system hardware and software and develop local operating procedures and policies as needed,
- Design, implement & support Citrix XenDesktop (VDI) in both VMware ESX and Nutanix Hyper conversed technologies
- Streamline issue resolution by coordinating with the customers’ IT resources and the user community with complex, multiple AD domains
- Ensure proper communication and quick resolution
- Drive day to day operations and work plan allocation/management
- Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
- Be part of reviews on need basis for new projects
- Work on effort estimation/reviews on need basis for new projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
System Administrator (IBMi-iSeries)
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 22.02.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Understand the client’s overall IT architecture and AS/400 environment
- Working in Account Delivery, he would be a part of the Technical Transition of IBMi specific from the incumbent SME
- Candidate should be capable of solving complex technical problems, communicating. technical concepts to clients and peers with mixed levels of technical abilities, and making sound technical and architectural decisions independently
- Where required, he would work with the Team Lead to design and implementation of migrations be it newer hardware on premise hosting or to the public cloud
- Besides supporting BAU/Day to day operations, candidate will be responsible and accountable for handling and resolving P1/P2 incidents till closure & RCA thereafter
- Provide Technical Support for Business System Architecture Planning & Design
- Owning and managing system security at IBMi level
- Debug minor OS, DB2 and other ISV product problems and apply fixes if necessary
- Work with IBM/ISVs for technical support if necessary
- IBM and other ISV software installation and maintenance
- Manage and secure network connectivity and communications related to the IBMi platform
- Establish and adhere to IT industry best practices and standards for client’s Power Systems for IBMi (AS/400)
- Consult with end users, leadership, vendors, and technicians to assess IBMi system requirements
- Should be capable of working with a team in carrying out core activities such as system build and implementations, migrations, OS upgrades, DR exercises and handling P1 incidents
- The role requires provision of out of hours support for the implementation of hardware/software changes and support for other projects requiring IBMi infrastructure expertise as well as being part of an on-call rota
- Should be ready and available to work on various time zones depending on client needs
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
SAP Functional Consultant - Ariba
Gdańsk
Wygasła: 22.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
senior specialist (Senior), expert
Obowiązki:
- Experience in SAP consulting for S/4HANA procurement and ARIBA
- Must have good understanding of Ariba upstream, downstream solution, SLP and SCC solutions
- Experienced in configuration of ARIBA for Sourcing & Procurement and designing end to end solution
- Experienced in business requirements gathering and analysis, must be able to run workshop with business
- Experienced in SAP functional testing for Sourcing & Procurement
- Experienced in liaising with business process owners / users and having sound knowledge of logistics business processes
- Experienced in SAP project testing, cutover and deployment activities
- Drive the procurement functional solution of Global Template, focusing on Ariba and SAP S/4HANA
- Lead the design workshops to show and tell the end-to-end processes to finalize global design
- Lead the development and implementation of Procurement workstream focusing Ariba and SAP S/4HANA
- Analyse functional requirements independently and develop innovative solution concepts
- Ensure thorough testing and documentation of software solutions
- Develop and enforce best practices in SAP architecture and technologies
- Act as a mentor and knowledge resource for junior colleagues and contribute to their growth within the SAP domain
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
SAP Functional Consultant - Ariba
Warszawa
Wygasła: 22.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
senior specialist (Senior), expert
Obowiązki:
- Experience in SAP consulting for S/4HANA procurement and ARIBA
- Must have good understanding of Ariba upstream, downstream solution, SLP and SCC solutions
- Experienced in configuration of ARIBA for Sourcing & Procurement and designing end to end solution
- Experienced in business requirements gathering and analysis, must be able to run workshop with business
- Experienced in SAP functional testing for Sourcing & Procurement
- Experienced in liaising with business process owners / users and having sound knowledge of logistics business processes
- Experienced in SAP project testing, cutover and deployment activities
- Drive the procurement functional solution of Global Template, focusing on Ariba and SAP S/4HANA
- Lead the design workshops to show and tell the end-to-end processes to finalize global design
- Lead the development and implementation of Procurement workstream focusing Ariba and SAP S/4HANA
- Analyse functional requirements independently and develop innovative solution concepts
- Ensure thorough testing and documentation of software solutions
- Develop and enforce best practices in SAP architecture and technologies
- Act as a mentor and knowledge resource for junior colleagues and contribute to their growth within the SAP domain
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Huawei Storage Admin
Gdańsk
Wygasła: 22.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Operational Support and Infrastructure Management
- Incident handling and troubleshooting
- Service Requests and Change Requests Handling
- Infrastructure Deployment and Configuration
- Capacity and Performance analysis and reporting
- User Account Management
- Assist with physical installation, software installation, and installation of management tools
- Vendor hardware compatibility list (HCL) review, notification, and compliance
- Assist in managing the lifecycle of storage hardware and software
- Assist in Patch management and hardening of storage software and management tools
- Perform monthly inventory and reporting of storage systems
- Plan, support, and coordinate installation and decommissioning of physical hardware
- ITIL Certification preferred
- Good on documentation and presentation skills
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Patch Management Specialist
Gdańsk
Wygasła: 22.02.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Software distribution and Patch Management using SCCM
- Handling end to end patch management process
- Operating system deployment (OSD)
- Resolving complex technical issues related to Software distribution and Patch management
- Creating custom scripts for gathering the inventory from clients
- Testing and releasing of applications and Patches using SCCM
- Patch remediation automation
- Creating PowerShell scripts
- SCCM client remediation
- SLA adherence for patch management
- Deploying out of band patches and achieving compliance within the agreed Service levels
- Generating custom reports using SQL queries
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Patch Management Specialist
Warszawa
Wygasła: 22.02.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Software distribution and Patch Management using SCCM
- Handling end to end patch management process
- Operating system deployment (OSD)
- Resolving complex technical issues related to Software distribution and Patch management
- Creating custom scripts for gathering the inventory from clients
- Testing and releasing of applications and Patches using SCCM
- Patch remediation automation
- Creating PowerShell scripts
- SCCM client remediation
- SLA adherence for patch management
- Deploying out of band patches and achieving compliance within the agreed Service levels
- Generating custom reports using SQL queries
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Citrix Administrator
Gdańsk
Wygasła: 22.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Act as a point of contact for the technical tower in front of the customer management
- Have hands on Experience in Windows, VMware, Virtualization Desktop Integration (VDI)
- Have experience in designing, installing, configuring, managing, and troubleshooting complex Citrix Environment
- Be able to design, implement, manage, maintain, deploy, troubleshoot and support internal and hosted customer Citrix Server Environments
- Be able to implement new system hardware and software and develop local operating procedures and policies as needed,
- Design, implement & support Citrix XenDesktop (VDI) in both VMware ESX and Nutanix Hyper conversed technologies
- Ensure proper communication and quick resolution
- Ensure adherence to quality / security standards defined for the engagement
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
- Be part of reviews on need basis for new projects
- Work on effort estimation/reviews on need basis for new projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Analyst with Russian
Kraków
Wygasła: 15.02.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Working fluency in Russian is a must
- Min B2 in English is a must
- Min 1 year of experience in Customer Service and good knowledge of call center
- Experience as a Customer Care QA will be a big asset
- Experience with Google Ads is mandatory
- Experience in driving quality improvement and delivering quality in line with brand values in SSC/BPO/Sales area and/or working with quality tools will will be an asset
- Cultural awareness and appropriate sensitivity in workings across multiple countries
- Working knowledge of database applications such as MS Office
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Analyst with Hebrew
Kraków
Wygasła: 10.02.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures
- Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead
- Supporting a culture of meeting and exceeding quality customer experience satisfaction scores
- Identifying areas of improvement
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Third Party Manager
Gdańsk
Wygasła: 02.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
team manager
Obowiązki:
- Support Third Party Management in partnering with Businesses and Functions in connection with onboarding of new and monitoring of existing third party relations
- Obtain relevant information (i.e. regular reporting’s, evidences) to maintain local registries and ensure data quality within registries
- Analysis of different data sources for identification of gaps and data quality issues
- Prepare MI for governance bodies and senior management this includes that issues escalated to such bodies are resolved prior respective meeting
- Support of Issue and Action Management of 1st, 2nd and 3rd Line of Defense reviews (internal and external Audit) regarding outsourcing
- Understand services consumed by business/function as well as associated risks and mitigants
- Understand how delivery services are mapped against services consumed
- Effectively use various service management dashboards to monitor service performance, change management and incidents
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Third Party Manager
Kraków
Wygasła: 02.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
team manager
Obowiązki:
- Support Third Party Management in partnering with Businesses and Functions in connection with onboarding of new and monitoring of existing third party relations
- Obtain relevant information (i.e. regular reporting’s, evidences) to maintain local registries and ensure data quality within registries
- Analysis of different data sources for identification of gaps and data quality issues
- Prepare MI for governance bodies and senior management this includes that issues escalated to such bodies are resolved prior respective meeting
- Support of Issue and Action Management of 1st, 2nd and 3rd Line of Defense reviews (internal and external Audit) regarding outsourcing
- Understand services consumed by business/function as well as associated risks and mitigants
- Understand how delivery services are mapped against services consumed
- Effectively use various service management dashboards to monitor service performance, change management and incidents
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Third Party Manager
Warszawa
Wygasła: 02.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
team manager
Obowiązki:
- Support Third Party Management in partnering with Businesses and Functions in connection with onboarding of new and monitoring of existing third party relations
- Obtain relevant information (i.e. regular reporting’s, evidences) to maintain local registries and ensure data quality within registries
- Analysis of different data sources for identification of gaps and data quality issues
- Prepare MI for governance bodies and senior management this includes that issues escalated to such bodies are resolved prior respective meeting
- Support of Issue and Action Management of 1st, 2nd and 3rd Line of Defense reviews (internal and external Audit) regarding outsourcing
- Understand services consumed by business/function as well as associated risks and mitigants
- Understand how delivery services are mapped against services consumed
- Effectively use various service management dashboards to monitor service performance, change management and incidents
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
SAP Production Planning Specialist
Gdańsk
Wygasła: 28.01.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Communicate with business partners and gather business requirements
- Understanding the business requirement/Incidents etc
- Validate any changes in customize
- Provide training to end-user
- Sort out day to day queries of end users
- Enhancement of the SAP for end user based on requirement
- New CR and requirement analysis
- Transform business requirement into functional specifications
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Sourcing Specialist
Gdańsk
Wygasła: 28.01.2024
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Using available resources like LinkedIn, job boards, social media etc. to identify and reach out to suitable candidates for various technical positions
- Partnering with Recruiters on regular basis to support them with business discussions, provide updates on the talent market, candidate availability, acting as an expert when it comes to candidates’ requirements etc
- Regular reports of activities. (Reasonable amount)
- Taking part in creation of Talent Market Mappings that can support Wipro strategical hiring
- Partnering with Team leader to develop best practices, increase effectiveness, bring on ideas and team’s work better, more effective, and easier
- Preparing and posting job adverts, scheduling interviews, or conducting screening/introductory calls with the candidates
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Sourcing Specialist
Gdańsk
Wygasła: 28.01.2024
full-time
kontrakt B2B
full office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Using available resources like LinkedIn, job boards, social media etc. to identify and reach out to suitable candidates for various technical positions
- Partnering with Recruiters on regular basis to support them with business discussions, provide updates on the talent market, candidate availability, acting as an expert when it comes to candidates’ requirements etc
- Regular reports of activities. (Reasonable amount)
- Taking part in creation of Talent Market Mappings that can support Wipro strategical hiring
- Partnering with Team leader to develop best practices, increase effectiveness, bring on ideas and team’s work better, more effective, and easier
- Preparing and posting job adverts, scheduling interviews, or conducting screening/introductory calls with the candidates
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
SAP Materials Management Specialist
Gdańsk
Wygasła: 27.01.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Communicate with business partners and gather business requirements
- Understanding the business requirement/Incidents etc
- Validate any changes in customize
- Provide training to end-user
- Sort out day to day queries of end users
- Enhancement of the SAP for end user based on requirement
- New CR and requirement analysis
- Transform business requirement into functional specifications
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Sap Finance Control Consultant
Gdańsk
Wygasła: 27.01.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Communicate with business partners and gather business requirements
- Understanding the business requirement/Incidents etc
- Validate any changes in customize
- Provide training to end-user
- Sort out day to day queries of end users
- Enhancement of the SAP for end user based on requirement
- New CR and requirement analysis
- Transform business requirement into functional specifications
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
SAP ABAP
Gdańsk
Wygasła: 27.01.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Communicate with business partners and gather business requirements
- Understanding the business requirement/Incidents etc
- Validate any changes in customize
- Provide training to end-user
- Sort out day to day queries of end users
- Enhancement of the SAP for end user based on requirement
- New CR and requirement analysis
- Transform business requirement into functional specifications
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Analyst with French
Kraków
Wygasła: 20.01.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures
- Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead
- Supporting a culture of meeting and exceed a quality customer experience satisfaction score
- Identifying areas of improvement
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IBM B2B Sterling Administrator
Gdańsk
Wygasła: 12.01.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Configure, troubleshoot, and deploy IBM Connect:Direct
- Provide expertise in solution architecture, design, development, implementation, administration, maintenance, and enhancements
- Troubleshoot various components within Connect:Direct
- Implement configuration changes on existing application environments to resolve incidents and problem records
- Utilize scripting skills for Connect:Direct administration and support activities
- Collaborate with teams and stakeholders to ensure smooth project execution
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supply Chain Program Manager
Warszawa
Wygasła: 11.01.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
team manager
Obowiązki:
- Program management support for Asia-based Contract Manufacturers (CMs) and other External Vendors relationships
- Place and manage Purchase Orders (POs) and overall procurement process
- Coordinate internal procurement activities, including budgeting, invoicing, claims reviews and approvals
- Develop and control deadlines
- Collect all necessary information for external vendors commercials from various sources, such as internal databases, previous agreements, contracts, other teams
- Improve and optimize the existing process by creating program, budget and invoicing trackers, and updating internal spend dashboard
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Analyst with Hebrew
Kraków
Wygasła: 10.01.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures
- Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead
- Supporting a culture of meeting and exceeding quality customer experience satisfaction scores
- Identifying areas of improvement
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
PKS/TKG Consultant
Kraków
Wygasła: 03.01.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Resolving technical issues and analyzing the cause for critical issues
- Executing changes as per defined process
- Providing support to customer IT environment throughout. - Technical Transition & Documentation skills
- Develop and maintain an advanced Kubernetes platform like PKS/TKG (Tanzu Kubernetes Grid) to manage Kubernetes clusters lifecycle
- Hand on experience on VMWare technologies includes TKGI, VMware Operation Manager, BUCC, Bosh, Concourse, VMware Platform Automation Tools, openpyxl, Kube-Monkey, UAA (part of TKGI and BUCC)
- Review and agree on the design parameters
- Respond to technical issues in a professional and timely manner
- Understand container and Kubernetes requirements and define technical solutions
- Troubleshoot and assist in the provisioning of Kubernetes infrastructure
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
AIX Administrator
Gdańsk
Wygasła: 03.01.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Support 24x7 environment
- Handle Tickets and Service requests
- Plan and schedule Changes coordinating with different stakeholders
- Perform Service Requests based on Standard Operating Procedures
- Perform RCA for Major Incidents
- Follow quality / security process defined for the engagement
- Perform Trend analysis, identify top call drivers and work with respective teams/individual to minimize the incidents
- Hardware troubleshooting and Vendor coordination
- Effort estimation/reviews for new projects
- Automation of tasks using Shell scripting
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Print Server Administrator
Aleja Grunwaldzka 347, Oliwa, Gdańsk
Wygasła: 30.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Creation and configuration of printer objects (queues) within the print server, the Active Directory, SAP systems and hosts
- The provision of a procedure for distributing common data to the printers (e.g. fonts, new electronic form settings [KO release]) at the client's locations
- Testing and certification of new printer hardware taking into account the latest security requirements (security house standard). For example:
- Testing, rollout planning and implementation for printer drivers
- Installation and configuration of ThinPrint Hubs at the client's locations and ensuring that they are connected to the network and can be used by applications (central and decentralized)
- Carrying out ITSCM tests
- Documentation tasks
- Operation, maintenance and monitoring of print services, printer queues and ThinPrint Hubs (for example: Windows Print Spooler, SAPLPD, Mercury (Host), ECS Print (Papyrus) and Citrix)
- Administration of the Canon printer fleet in the context of iDOMP including all connected national companies. In particular:
- Assigning authorizations for individual printer objects
- Processing incidents, problems and change requests
- Patching and security updates
- Certificate management for 802.1x .Net authentication
- Publication and maintenance of the printer queues in the Active Directory
- Maintenance and updating of all responsible CIs in the client’s system management system (currently ITSM)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Print Server Administrator
Warszawa
Wygasła: 30.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Creation and configuration of printer objects (queues) within the print server, the Active Directory, SAP systems and hosts
- The provision of a procedure for distributing common data to the printers (e.g. fonts, new electronic form settings [KO release]) at the client's locations
- Testing and certification of new printer hardware taking into account the latest security requirements (security house standard). For example:
- Testing, rollout planning and implementation for printer drivers
- Installation and configuration of ThinPrint Hubs at the client's locations and ensuring that they are connected to the network and can be used by applications (central and decentralized)
- Carrying out ITSCM tests
- Documentation tasks
- Operation, maintenance and monitoring of print services, printer queues and ThinPrint Hubs (for example: Windows Print Spooler, SAPLPD, Mercury (Host), ECS Print (Papyrus) and Citrix)
- Administration of the Canon printer fleet in the context of iDOMP including all connected national companies. In particular:
- Assigning authorizations for individual printer objects
- Processing incidents, problems and change requests
- Patching and security updates
- Certificate management for 802.1x .Net authentication
- Publication and maintenance of the printer queues in the Active Directory
- Maintenance and updating of all responsible CIs in the client’s system management system (currently ITSM)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Support Specialist with Italian and French
Aleja Grunwaldzka 411, Oliwa, Gdańsk
Wygasła: 30.12.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Ticket re-assignment to L2 if ticket unresolved by L1 (wherever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (wherever applicable)
- Routing / Chasing of tickets with other PRG's
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Support Specialist with Italian and French
Kraków
Wygasła: 30.12.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Ticket re-assignment to L2 if ticket unresolved by L1 (wherever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (wherever applicable)
- Routing / Chasing of tickets with other PRG's
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Support Specialist with Italian and French
Warszawa
Wygasła: 30.12.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Ticket re-assignment to L2 if ticket unresolved by L1 (wherever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (wherever applicable)
- Routing / Chasing of tickets with other PRG's
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Patch Management Specialist
Aleja Grunwaldzka 411, Oliwa, Gdańsk
Wygasła: 29.12.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Software distribution and Patch Management using SCCM
- Handling end to end patch management process
- Operating system deployment (OSD)
- Resolving complex technical issues related to Software distribution and Patch management
- Creating custom scripts for gathering the inventory from clients
- Testing and releasing of applications and Patches using SCCM
- Patch remediation automation
- Creating PowerShell scripts
- SCCM client remediation
- SLA adherence for patch management
- Deploying out of band patches and achieving compliance within the agreed Service levels
- Generating custom reports using SQL queries
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Patch Management Specialist
Warszawa
Wygasła: 29.12.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Software distribution and Patch Management using SCCM
- Handling end to end patch management process
- Operating system deployment (OSD)
- Resolving complex technical issues related to Software distribution and Patch management
- Creating custom scripts for gathering the inventory from clients
- Testing and releasing of applications and Patches using SCCM
- Patch remediation automation
- Creating PowerShell scripts
- SCCM client remediation
- SLA adherence for patch management
- Deploying out of band patches and achieving compliance within the agreed Service levels
- Generating custom reports using SQL queries
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Azure PaaS Administrator
Aleja Grunwaldzka 411, Oliwa, Gdańsk
Wygasła: 29.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Responsible for developing technical, strategic & operational documents and resource provisioning as per customer requirement
- Conduct POC’s for various use cases of Azure Public cloud and Azure stack Hub
- Management of overall Azure cloud foundation element, Azure cloud IaaS & PaaS offerings in customer environment for manage services engagement
- Ensure to meet Azure cloud infra resources availability as per agreed SLA
- Management of containers in Azure cloud / application/PaaS environment using native and third party tools for management
- Schedule and run automated backup/restore jobs, integrated system monitoring and automated resources patching
- Optimize overall cloud resources usage, implementing best practices
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Azure PaaS Administrator
Warszawa
Wygasła: 29.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Responsible for developing technical, strategic & operational documents and resource provisioning as per customer requirement
- Conduct POC’s for various use cases of Azure Public cloud and Azure stack Hub
- Management of overall Azure cloud foundation element, Azure cloud IaaS & PaaS offerings in customer environment for manage services engagement
- Ensure to meet Azure cloud infra resources availability as per agreed SLA
- Management of containers in Azure cloud / application/PaaS environment using native and third party tools for management
- Schedule and run automated backup/restore jobs, integrated system monitoring and automated resources patching
- Optimize overall cloud resources usage, implementing best practices
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Asset Management Specialist
Aleja Grunwaldzka 411, Oliwa, Gdańsk
Wygasła: 29.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Responsible for the execution of the day-to-day operational activity with other team. · Performance review of the Accounts
- Responsible for the delivery of ITAM KPI and SLA
- Responsible for successful closure of the Audit queries and maintaining the Audit trails. · Reviewing the ITAM team on the performance metrics
- Identifying and Highlighting the risks
- Responsible for the providing the Accurate billing data
- Ensure that all the ARC / RRC billing is done as per the schedule
- Interaction with the Onsite AM team, Tower leads and ADH to maintain the CMDB accuracy and process adherence
- Active participation in the new projects in the accounts to understand the ITAM scope
- Good exposure of CMDB tools like Remedy, Service Now, HP UCMDB
- Weekly reconciliation of CMDB with discovery tools
- Creation of CI relations in CMDB
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Asset Management Specialist
Kraków
Wygasła: 29.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Responsible for the execution of the day-to-day operational activity with other team. · Performance review of the Accounts
- Responsible for the delivery of ITAM KPI and SLA
- Responsible for successful closure of the Audit queries and maintaining the Audit trails. · Reviewing the ITAM team on the performance metrics
- Identifying and Highlighting the risks
- Responsible for the providing the Accurate billing data
- Ensure that all the ARC / RRC billing is done as per the schedule
- Interaction with the Onsite AM team, Tower leads and ADH to maintain the CMDB accuracy and process adherence
- Active participation in the new projects in the accounts to understand the ITAM scope
- Good exposure of CMDB tools like Remedy, Service Now, HP UCMDB
- Weekly reconciliation of CMDB with discovery tools
- Creation of CI relations in CMDB
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Asset Management Specialist
Warszawa
Wygasła: 29.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Responsible for the execution of the day-to-day operational activity with other team. · Performance review of the Accounts
- Responsible for the delivery of ITAM KPI and SLA
- Responsible for successful closure of the Audit queries and maintaining the Audit trails. · Reviewing the ITAM team on the performance metrics
- Identifying and Highlighting the risks
- Responsible for the providing the Accurate billing data
- Ensure that all the ARC / RRC billing is done as per the schedule
- Interaction with the Onsite AM team, Tower leads and ADH to maintain the CMDB accuracy and process adherence
- Active participation in the new projects in the accounts to understand the ITAM scope
- Good exposure of CMDB tools like Remedy, Service Now, HP UCMDB
- Weekly reconciliation of CMDB with discovery tools
- Creation of CI relations in CMDB
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
MDM Intune Engineer
Aleja Grunwaldzka 411, Oliwa, Gdańsk
Wygasła: 29.12.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Intune Auto Pilot Implementation
- Intune App protection
- Intune and Mobile Iron Application Management and Wrapping Integration
- Integration with Office365 for Intune and MobileIron
- Email Management Intune, Mobile ActiveSync Sentry implementation
- Proficient on Intune Solution End to End Implementation
- Intune Components Installation and configuration
- Device Services, Console Server and SEG Configurations
- Integrating Intune with AD, Exchange, O365, and Share Point
- Proficient to deliver Intune implementation and managing existing customers
- Hands on with a Customer Live Project
- Working Experience on Networks
- Upload and Configuring LOB applications (Windows, iOS and Android)
- Upload and Configuring Store applications (Windows, Apple and Google)
- Deploy LOB applications to a computer/mobile device (iOS, WP and Android)
- Deploy Store applications to a mobile device (Windows 10, iOS, WP and Android)
- Deploy LOB/Store applications to group of users (AAD user groups)
- Monitor application deployment status
- MAM Policy creation, edition and deletion of Managed Applications
- Deployment/Assignment of managed application to AAD groups
- LOB Application Wrapping for iOS and Android managed application
- Provisioning, Domain Management
- Role Based Access controls (RBAC) assignments for different Intune roles
- Android for Work – configure and setup A4W device management
- Device settings configuration to enable Azure AD join (for Windows 10 devices)
- MDM auto enrolment configurations (for Windows 10 devices)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
MDM Intune Engineer
Kraków
Wygasła: 29.12.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Intune Auto Pilot Implementation
- Intune App protection
- Intune and Mobile Iron Application Management and Wrapping Integration
- Integration with Office365 for Intune and MobileIron
- Email Management Intune, Mobile ActiveSync Sentry implementation
- Proficient on Intune Solution End to End Implementation
- Intune Components Installation and configuration
- Device Services, Console Server and SEG Configurations
- Integrating Intune with AD, Exchange, O365, and Share Point
- Proficient to deliver Intune implementation and managing existing customers
- Hands on with a Customer Live Project
- Working Experience on Networks
- Upload and Configuring LOB applications (Windows, iOS and Android)
- Upload and Configuring Store applications (Windows, Apple and Google)
- Deploy LOB applications to a computer/mobile device (iOS, WP and Android)
- Deploy Store applications to a mobile device (Windows 10, iOS, WP and Android)
- Deploy LOB/Store applications to group of users (AAD user groups)
- Monitor application deployment status
- MAM Policy creation, edition and deletion of Managed Applications
- Deployment/Assignment of managed application to AAD groups
- LOB Application Wrapping for iOS and Android managed application
- Provisioning, Domain Management
- Role Based Access controls (RBAC) assignments for different Intune roles
- Android for Work – configure and setup A4W device management
- Device settings configuration to enable Azure AD join (for Windows 10 devices)
- MDM auto enrolment configurations (for Windows 10 devices)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
MDM Intune Engineer
Warszawa
Wygasła: 29.12.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Intune Auto Pilot Implementation
- Intune App protection
- Intune and Mobile Iron Application Management and Wrapping Integration
- Integration with Office365 for Intune and MobileIron
- Email Management Intune, Mobile ActiveSync Sentry implementation
- Proficient on Intune Solution End to End Implementation
- Intune Components Installation and configuration
- Device Services, Console Server and SEG Configurations
- Integrating Intune with AD, Exchange, O365, and Share Point
- Proficient to deliver Intune implementation and managing existing customers
- Hands on with a Customer Live Project
- Working Experience on Networks
- Upload and Configuring LOB applications (Windows, iOS and Android)
- Upload and Configuring Store applications (Windows, Apple and Google)
- Deploy LOB applications to a computer/mobile device (iOS, WP and Android)
- Deploy Store applications to a mobile device (Windows 10, iOS, WP and Android)
- Deploy LOB/Store applications to group of users (AAD user groups)
- Monitor application deployment status
- MAM Policy creation, edition and deletion of Managed Applications
- Deployment/Assignment of managed application to AAD groups
- LOB Application Wrapping for iOS and Android managed application
- Provisioning, Domain Management
- Role Based Access controls (RBAC) assignments for different Intune roles
- Android for Work – configure and setup A4W device management
- Device settings configuration to enable Azure AD join (for Windows 10 devices)
- MDM auto enrolment configurations (for Windows 10 devices)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Administrator with Finnish
Aleja Grunwaldzka 411, Oliwa, Gdańsk
Wygasła: 29.12.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in Finnish and English
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Cybersecurity Analyst L3
Aleja Grunwaldzka 411, Oliwa, Gdańsk
Wygasła: 28.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Complete management of McAfee ePO versions 4.6 & 5.1, 5.3,5.9 & 10 (Including Implementation & Administration of VSE, HIPS, MA, EEPC, SAE, DLP, ENS)
- Analyse threat logs and mitigation of infection from Machines to Ensure Security
- Handle Zero-day attacks, manage the customer with best practices. Instruct users to with best practices to stop being a victim of attack. Create stringent VSE Access Protection Rule for a prevention from major outbreaks
- Interacting with Anti-virus product vendor when required for the solution. Ex: for Extra DAT, for hotfix for endpoint products, bug fixes
- Complete ePO management, policy modification & assignment to specific systems or group of systems
- McAfee EPO Database management & maintenance activity
- Regularly monitoring workstations & server compliance status, work on non-compliant systems to make them compliant
- Regularly monitoring repository replication status, work on repository failures
- Generating ePO customized reports and quires as per requirement
- Configuring and Managing the various reporting in McAfee ePO. Making sure that reporting works fine in all auto response created and troubleshooting all reporting issues
- Manage VSE product and Configuring VSE with exclusions for other products. e.g.: Antivirus exclusion for Exchange server, SQL, Web server etc
- Manage McAfee HDLP& HIPS product. Creating and deploying DLP & HIPS policies to End Point machines based on the organization needs
- Assistance on McAfee SQL backup process, restore, effective database size management by running SQL query periodically and assistance on SQL related issues
- Configuring and Managing the Various version ePO servers such as ePO4.xx & 5.x
- Making sure that the Active Directory configured and working with ePO, so that synchronization happens on the scheduled bases to import a new machine to ePO to deploy and manage these machines
- Configuration of hardware devices and installation of device drivers
- Configure various policies available on management server such as App & device policy, firewall policy etc
- Monitor clients and analyse endpoint tools
- Reporting of latest out breaks
- Drives day to day operations and work plan allocation/management
- Conduct periodic reviews with teams
- Continuously interacting with Customers over voice, Emails and Remote screen sharing to resolve issues with in the SLA
- Documenting the solutions provided to the Customers in the ticketing tool
- Troubleshooting p1/p2 incidents interacting with different team for the timely resolution with in the SLA
- Documentation of RCA in proper RCA template
- Best practices or preventive measure implementation based on the RCA action items
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Application Packaging Specialist with German
Aleja Grunwaldzka 411, Oliwa, Gdańsk
Wygasła: 28.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
- Solid experience in Re-Packaging vendor applications (Physical Packaging, App-V, Migrations, SCCM Collection creations)
- MSI Knowledge should be excellent
- Should be well versed with end-to-end Application packaging process
- Experience in Process Automation
- Hands on experience on tools like Install Shield, Wise Packaging Studio, MSIX and Advanced Installer
- Ability to analyze and solve technical problems
- Knowledge of Bug Tracking tools, Package Versioning and Package Life Cycle Managing Tools
- Excellent troubleshooting skills
- Provide technical consultancy and solution support to team in related area of technology
- Hands-on experience on Re-Packaging of applications and software distribution
- Develop best practices/ process documents in collaboration with the team
- Cross functional skills in EUC Engineering space
- Strong domain knowledge of End User Workplace management
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Support Specialist with French and German
Aleja Grunwaldzka 411, Oliwa, Gdańsk
Wygasła: 28.12.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Ticket re-assignment to L2 if ticket unresolved by L1 (wherever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (wherever applicable)
- Routing / Chasing of tickets with other PRG's
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
System Administrator (IBMi-iSeries)
Aleja Grunwaldzka 411, Oliwa, Gdańsk
Wygasła: 28.12.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Understand the client’s overall IT architecture and AS/400 environment
- Working in Account Delivery, he would be a part of the Technical Transition of IBMi specific from the incumbent SME
- Candidate should be capable of solving complex technical problems, communicating. technical concepts to clients and peers with mixed levels of technical abilities, and making sound technical and architectural decisions independently
- Where required, he would work with the Team Lead to design and implementation of migrations be it newer hardware on premise hosting or to the public cloud
- Besides supporting BAU/Day to day operations, candidate will be responsible and accountable for handling and resolving P1/P2 incidents till closure & RCA thereafter
- Provide Technical Support for Business System Architecture Planning & Design
- Owning and managing system security at IBMi level
- Debug minor OS, DB2 and other ISV product problems and apply fixes if necessary
- Work with IBM/ISVs for technical support if necessary
- IBM and other ISV software installation and maintenance
- Manage and secure network connectivity and communications related to the IBMi platform
- Establish and adhere to IT industry best practices and standards for client’s Power Systems for IBMi (AS/400)
- Consult with end users, leadership, vendors, and technicians to assess IBMi system requirements
- Should be capable of working with a team in carrying out core activities such as system build and implementations, migrations, OS upgrades, DR exercises and handling P1 incidents
- The role requires provision of out of hours support for the implementation of hardware/software changes and support for other projects requiring IBMi infrastructure expertise as well as being part of an on-call rota
- Should be ready and available to work on various time zones depending on client needs
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Change & Release Manager (L2) with German & English
Gdańsk
Wygasła: 27.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
team manager
Obowiązki:
- Ensure each Change & Release is recorded and approved before implementation
- Ensure the Change & Release Management process is applied in the most appropriate manner possible within the Organization
- Ensure Change/ Releases are categorized & prioritized and are approved as per the defined Process based
- Ensure that standardized methods and techniques are used in the preparation, building, testing and implementation of Releases and in-line with Change Management
- Chair CAB meetings, circulate the MOM of the CABs, conduct Post Implementation Reviews for Changes & Releases, conduct periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines
- Review Forward Schedule of Changes to identify RFCs that should be Full, Delta or Package Releases
- Ensure proper planning wrt scope, building, roll-back, testing, deployment & delivery of Releases
- Delivery of compilation, build and test results into Evaluation Predicted performance report
- Obtaining resources to deliver the release, compiling the Release Units into the Release Package, Structuring, and controlling test environments, Service release test, Service Operation readiness test
- Manage the deployment team, ensure roles and responsibilities are understood
- Transfer of pre-test elements (Agreements, financial assets, roll back plans), Service
- Deployment / Removal of the service / superfluous services
- Perform CSI SIP, lessons learned are logged
- Monitor & Report on the agreed, CSF, SLA & KPIs and ensure effective communication
- Ensuring the Release and Deployment Management process is performed as designed and the required training programs are in place for both IT and the user community
- Act as the central point of escalation for members of the process team. Also ensure that escalation to the process owner and other key process owners is executed as required
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Level Management (SLM) Manager
Gdańsk
Wygasła: 27.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
manager / supervisor
Obowiązki:
- Develop the SLA governance and the related Metrics / KPIs
- Document, agree, monitor, measure, report and review the level of IT services provided to the customer as per the Governance model agreed
- Provide and improve relationship and communication with the business and customers
- Ensure that specific and measurable targets are developed for all IT services
- Monitor and improve customer satisfaction with the quality of service delivered
- Monitor service performance against SLAs
- Ensure that IT and the customers have a clear and unambiguous expectation of the level of service to be delivered
- Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so
- Determine, document and agree requirements for new services and produce SLRs
- Review and revise underpinning agreements and service scope, Produce service reports
- Conduct service reviews and instigate improvements within an overall SIP
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Test Engineer
Warszawa
Wygasła: 27.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Designing, developing, and implementing test plans, test cases, and test scripts for various software applications
- Executing test cases and documenting the results, including identifying and logging defects
- Collaborating with stakeholders to gather requirements and understand the business needs for testing
- Performing manual and automated testing to ensure the quality and reliability of software products
- Developing and maintaining test data and test environments to support testing activities
- Participating in peer code reviews and providing feedback on testability and quality aspects of the code
- Identifying and implementing testing improvement opportunities, such as test automation or process enhancements
- Collaborating with cross-functional teams to ensure effective communication and coordination of testing activities
- Monitoring and reporting on the progress of testing activities, including providing status updates and suggesting remediation actions
- Contributing to the overall test strategy, including identifying test coverage areas and prioritizing testing efforts
- Keeping up-to-date with the latest testing technologies and industry trends to continuously improve testing practices
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L2 / L3 Support Engineers
Warszawa
Wygasła: 27.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- The responsibilities of L2/L3 Support Engineers include:
- Providing technical support to end-users and resolving their issues efficiently and effectively
- Troubleshooting and resolving complex hardware, software, and network problems
- Escalating critical issues to senior or specialized teams for further investigation and resolution
- Collaborating with cross-functional teams to identify and implement solutions
- Conducting root cause analysis for recurring issues and implementing preventive measures
- Developing and maintaining technical documentation to ensure knowledge sharing and standardization
- Participating in on-call rotations to handle after-hours and emergency support
- Keeping up-to-date with the latest technologies and industry trends to provide proactive support
- Assisting in the implementation and testing of new systems or upgrades
- Training and mentoring junior support engineers
- Maintaining and monitoring system performance
- Collaborating with vendors and third-party service providers to resolve issues and obtain necessary support
- Participating in incident response and disaster recovery exercises to ensure business continuity
- Ensuring adherence to service level agreements (SLAs) and customer satisfaction targets
- Contributing to continuous improvement initiatives by identifying areas for enhancement in processes and procedures
- Providing timely communication and updates to stakeholders regarding the status of ongoing issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Incident Manager with German
Aleja Grunwaldzka 411, Oliwa, Gdańsk
Wygasła: 26.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
full office work
home office work
hybrid work
home office work
hybrid work
manager / supervisor
Obowiązki:
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
- Remediate deviation of a process for its particular division/department/school
- Responsible for communicating with the Incident Process Owner
- Point of contact for all Major and Normal Incidents
- Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure
- Represent the first stage of escalation for Incidents
- Monitor the workload per Tier 1 Analyst
- Liaise with L2 teams and Own the Incident resolution E2E
- Monitor the incidents to ensure that the Service Level Agreement are respected
- Identify, initiate, schedule and conduct incident reviews
- Ensure the closure of all resolved and end-user confirmed Incident records
- Provide guidance to the Incident Process Coordinators
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
SailPoint Engineer
Kraków
Wygasła: 25.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Integrate Integrate SailPoint with core systems identified including ServiceNow, Active Directory, LDAP, PAM and other applications
- Deliver IAG processes including Recertification, Joiner/Mover/Leavers (JML), Access Request, Segregation of Duties, RBAC
- Configure connectors on-board applications including out of the box, Web Service, JDBC, RACF/ACF2 and/or custom connectors
- Develop supporting rules (application, correlation, identity mapping, etc)
- Develop life cycle event triggers and business process to meet the business requirements
- Develop required reports and audit
- Demonstrate product capability
- Support post implementation for user testing, debugging, support and maintenance
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Administrator with Dutch & German
Gdańsk
Wygasła: 23.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Fullstack Engineer
Kraków
Wygasła: 21.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Front-end and back-end application development,
- Scrum team member responsible for all the activities in the stories,
- Work with Scrum master to prioritize the items from the product backlog in the sprint planning,
- Work closely with architecture team to deliver solutions that appropriately address business needs and timelines,
- Implementation and coordination of Target Operating Model (Automation, Toil reduction, Incident reduction, Service stability increase, Adoption modern technologies, Monitoring & Alerting using AppDynamics),
- Reviewing, designing, and re-engineering processes with new technologies to improve performance,
- Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities,
- Installation of new software releases,
- Building and maintaining distributed containerized platforms in production,
- Support of the various testing activities related to the new implementations,
- Participate in validating data, development, implementation, testing activities,
- Evaluating, developing and applying appropriate tools to analyze the architecture,
- Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals,
- Designing and driving the implementation of service offerings, capability uplifts and process improvements,
- Implementation of the locally developed solutions,
- Providing technical expertise in finding root cause of major system problems,
- Implementation of the locally developed solutions,
- Working closely with various stakeholders located in different places in the world,
- Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies,
- Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals,
- Able to work at flexible hour for early morning / late evening meetings with colleagues in various regions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Administrator with Hungarian & Polish
Gdańsk
Wygasła: 21.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Administrator with Hungarian & Polish
Kraków
Wygasła: 21.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Administrator with Hungarian & Polish
Warszawa
Wygasła: 21.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Analyst with German & English
Gdańsk
Wygasła: 21.12.2023
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages German and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Analyst with German & English
Warszawa
Wygasła: 21.12.2023
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages German and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Analyst with French
Kraków
Wygasła: 20.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures
- Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead
- Supporting a culture of meeting and exceed a quality customer experience satisfaction score
- Identifying areas of improvement
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Manual ETL Tester
Warszawa
Wygasła: 20.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Test case design, test execution, and defect tracking
- Planning and estimating tests workload in cooperation with other teams
- Test results and status reporting
- Automated test scripts creation in Selenium
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Administrator with Hungerian, Polish & English
Gdańsk
Wygasła: 16.12.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Analyst with German & English
Gdańsk
Wygasła: 15.12.2023
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages German and English
- Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Analysts will support both calls and chats within their standard working hours and met required SLA of speed to answer and abandoned
- To take ownership of user problems and be proactive when dealing with user issues. Maintain a high productivity of 500 contacts a month as a min expectation
- Logging / verifying customer details as per the process followed for each customer
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite
- Ability to work effectively in a dispersed team and individually
- Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
- Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
- Routing / Chasing of tickets with other PRG's
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Inne firmy z okolicy:
- SYNEVO sp. z o.o. Warszawa
- IDEXX LABORATORIES sp. z o.o. Warszawa
- 4MOBILITY S. A. Warszawa
- ZWIĄZEK IMPORTERÓW I PRODUCENTÓW SPRZĘTU ELEKTRYCZNEGO I ELEKTRONICZNEGO - ZIPSEE CYFROWA POLSKA Warszawa
- KANCELARIA RADCY PRAWNEGO WŁODZIMIERZ CHRÓŚCIK Warszawa