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Website Experience Specialist
Prosta 67, Wola, Warszawa
Wygasła: 04.05.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Work closely with team of web designers, web developers, and content owners to produce and maintain webpages and microsites of the corporate website, focusing on quality, cross-browser performance, usability, and search engine optimization
Support the efforts of worldwide marketing managers and team resources to keep multiple international websites up to date with localized content
Develop content management system usage guidelines, training content, workflows, and train and support CMS users worldwide
Provide web-based support for social media initiatives
Analyze and report on website usage analytics and visitor journey regularly against web key performance indicators
Suggest website functionality improvements based on best practices
Keep up with emerging web technologies and trends
Work with the Web Director to manage the web tasks and web project queue
Work closely with the team to support | conduct A/B testing aimed at optimizing website performance and enhancing user experience
Provide support in testing various elements such as content, links, forms, etc
Interpret creative & copy briefs to develop concepts for execution
Research and understand the project leads needs and target audiences, through online searches, reviews of existing research, interviews with subject-matter experts, and virtual meetings
Write original copy and edit content for a range of marketing and communications materials
Collaborate with a team of campaign managers, creative staff, from concept development to delivery of final product
Present copy concepts and final deliverables to internal team
Thrill of Innovation: Harness the power of Generative AI and ML to create applications that redefine the future of analytics. Work with our top-notch engineers, product owners and cross-functional teams to translate ideas into elegant, game-changing software solutions
Agile Coding: Armed with languages like JavaScript, Python or Java you will weave magic into the code that drives our software's capabilities to new heights
Creative Problem Solving: Embrace the challenge of solving complex problems and troubleshooting real world applications of the MicroStrategy AI/BI platform
Endless Learning: As part of our dynamic team, you will be at the forefront of technological advancements, learning about the latest tools, agile methodologies, and cloud-based frameworks
Own the ideation, writing, creative, delivery and metrics of digital and physical marketing assets used for top of funnel demand creation such as: SEO optimized blogs, emails, landing pages, ads, video content, social media and more!
Collaborates cross-functionally with stakeholders and subject matter experts in writing, editing/proofing relevant, engaging, value-added demand creation content
Plan and produce content based on understanding target audiences, buyer journeys, and persona for various content formats and channels
Actively work with cross-functional, internal teams to remain informed of the current customer pulse, influencing content objectives, themes and formats
Assist with organizational requirements essential to maintaining an aggressive campaign marketing plan, including balancing and prioritizing short-term and long-term marketing initiatives and workflows
Collaborate with graphic designers, videographers, copywriters, editors and external agencies to guide the production of all demand creation content
Work with brand and communications teams to ensure each piece of content aligns with the the MicroStrategy brand, message and tone
Work with the campaign team to establish metrics for demand creation such as email open rates, click-through rates, web traffic, and conversions to further refine and optimize the content strategy through the buyer’s journey
Conduct market research on technical and industry topics to incorporate third-party validation and data points into content
Perform regular content audits to ensure continued relevancy and identify new opportunities for improvement
Repurpose existing assets to increase the content’s value to the business
Build and execute a social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification
Generate, edit, publish and share daily content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to take action
Set up and optimize company pages within each platform to increase the visibility of the company’s social content
Create and execute a social media editorial calendar and syndication schedule for all social channels in support of brand awareness, lead generation and thought leadership
Continuously improve by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acting on the information
Collaborate with other departments to manage reputation, identify key players, and coordinate actions
Collaborates with key stakeholders on curating and developing content
Perform weekly, monthly, quarterly and year audits and assesses current state of BitSight social media accounts, comparing performance and strategy to industry benchmarks
Monitors online discussions and engagement in a timely manner
Designs print and digital products including digital graphics, event materials, corporate collateral, presentation materials/templates as well as illustrative materials like iconography using the latest software to develop innovative digital and print experiences that meet the company’s business goals
Understands the importance of integrated thinking across channels, products, and audiences while staying true to the brand guidelines
Works with the Marketing Team to maintain and encourage adherence to the MicroStrategy brand and visual guidelines
Continuously curates, grows, and updates our graphics library, including templates and core assets
Helps to brainstorm creative ways MicroStrategy can raise its visibility with core audiences and grow website traffic, email subscribers, and social media followers
Works with agency and internal stakeholders for proofs for printing or digital execution, reviewing proofs, and distributing to relevant internal clients
Work both independently and collaboratively with the creative and brand team when required
Schedule projects based on priority to balance the workload, which might include multiple simultaneous projects
Study existing visuals, identify flaws, and create solutions to improve design capabilities
Support brand standards and guidelines for physical and digital implementations
Performs other duties and projects as needed
We work remotely up to 4 days a week (1 day in the Warsaw office)
Lead a global creative team of designers, content producers, videographers, and animators in Warsaw, India, United States, and other locations
Develop our design system style standards, pattern libraries, and guidelines for all visual brand elements, such as logos, fonts, colors, icons, and images
Collaborate with marketing colleagues on campaign themes and creative concepts that capture attention and effectively represent our brand identity
Collaborate with the events team to envision and deliver dramatic visual experiences at our annual user conference and other industry tradeshows and events
Efficiently manage design projects and processes to ensure timely delivery to deadlines
Design intuitive, modern user interface elements for the website, including UI mockups and prototypes, collaborating with colleagues in the United States and in Europe
Work with web engineers to ensure web designs are implemented as intended
Partner with UX/UI designers in the Product team to maintain brand and UI/UX consistency throughout MicroStrategy’s product lines and offerings
Create global digital campaign assets, including website thumbnails, banner ads, email banners, digital brochures, etc
Maintain and update our brand standards, pattern libraries, fonts, colors, and images, support consistency of message, and design across our website, our digital presence, and all Marketing collateral
Design intuitive, modern user interface elements, UI mockups, and prototypes
Interface with internal clients to understand their needs
Communicate complex ideas through design and original graphics
Coordinate multiple projects, prioritize assignments, and meet tight deadline
Proofread work for accuracy of typing, consistency, and format
Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies
Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities
Work in a strong team environment by interacting with Technical Support Engineer, Senior Technical Support Engineers, Technical Support Specialists and Product Support Managers to provide unparalleled support to customers in a wide variety of industries
Prioritize and communicate product defects and enhancements to development teams
Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
Enhance personal and professional growth by participating in Internal Training Programs
Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies
Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities
Work in a strong team environment by interacting with Technical Support Engineer, Senior Technical Support Engineers, Technical Support Specialists and Product Support Managers to provide unparalleled support to customers in a wide variety of industries
Prioritize and communicate product defects and enhancements to development teams
Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
Enhance personal and professional growth by participating in Internal Training Programs
Administers and builds Windows and Apple computers and supports software and equipment across our enterprise environment
Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices
Performs upgrades, repairs, imaging, configuration, installation and maintenance of PC, MAC, memory/storage, operation systems, servers, drivers, and other equipment
Procures, installs, configures, troubleshoots, and repairs mobile devices for Apple and Android
Maintains asset management and inventory documentation for computers and equipment and tracks office moves and assists with the delivery of computing assets
Independently resolves customer issues and reports on metrics and service level agreements for the delivery of services
Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies
Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities
Work in a strong team environment by interacting with Technical Support Engineer, Senior Technical Support Engineers, Technical Support Specialists and Product Support Managers to provide unparalleled support to customers in a wide variety of industries
Prioritize and communicate product defects and enhancements to development teams
Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
Enhance personal and professional growth by participating in Internal Training Programs
Responsible for assisting in day-to-day fixed assets operational activities and support MicroStrategy from other locations like HQ/London/Warsaw/Singapore in Fixed Assets reporting monthly and quarterly
Secure relevant ad hoc Fixed Asset reconciliation including tax depreciation
Ensuring a correct and authorized budget exists for all Fixed Assets purchases and all PO procedures have been carried out
Reconciling the Fixed Asset Module (ATS) to the accounting system (JDE) for WW countries
Running the monthly JDE depreciation process for WW countries and checking for any significant impairment that may affect depreciation
Entering the information into the Fixed Asset Module
Entering all necessary adjustments and corrections to the Asset Register
Running of various Fixed Asset reports required by the Internal stakeholders
Ensure compliance according to local statutory and US GAAP requirements as well as to internal key controls for your areas of responsibility
Ensure that all required accounting entries are prepared and posted in a timely manner to meet closing deadlines
Prepare balance sheet reconciliations for areas of responsibility,
Assist in the identification and implementation of process improvements as needed
Preparation and reporting of monthly cash forecast
Define & lead a set of Engagement programs in Technology to motivate & connect new hires to peers and colleagues. Build program to drive a sense of connection to their team, team, company that fosters loyalty & retention, especially in new hires in their first 1-3 years
Organize team building events and make sure the activities are attractive and interesting to the variety of interests in the TEC Warsaw office
Manage internal communication to keep employees engaged and cheerful
Manage Employee awards program
Manage TEC External Trainings program
Support Scrum Masters in managing onboarding program for new hires
Help managers and leaders to do their expense claims, manage the team recreation budget and make sure the budget is under control
Develop and maintain good relationship with other functions and outside vendors
Assist with special projects assigned by Scrum Masters
Perform other related duties as required and assigned, willingness to take on more
Day-to-day management of the MicroStrategy Cloud infrastructure, including administration, scheduled and emergency maintenance activities & scheduled on-call coverage
Implementation of Customer change requests
Incident response: troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams
Maintaining documentation for all related tasks
Configuring MicroStrategy product authentication such as SSO and LDAP
Administers and builds Windows and Apple computers and supports software and equipment across our enterprise environment
Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices
Performs upgrades, repairs, imaging, configuration, installation and maintenance of PC, MAC, memory/storage, operation systems, servers, drivers, and other equipment
Procures, installs, configures, troubleshoots, and repairs mobile devices for Apple and Android
Maintains asset management and inventory documentation for computers and equipment and tracks office moves and assists with the delivery of computing assets
Independently resolves customer issues and reports on metrics and service level agreements for the delivery of services
Administers and builds Windows and Apple computers and supports software and equipment across our enterprise environment
Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices
Performs upgrades, repairs, imaging, configuration, installation and maintenance of PC, MAC, memory/storage, operation systems, servers, drivers, and other equipment
Procures, installs, configures, troubleshoots, and repairs mobile devices for Apple and Android
Maintains asset management and inventory documentation for computers and equipment and tracks office moves and assists with the delivery of computing assets
Independently resolves customer issues and reports on metrics and service level agreements for the delivery of services
Work with Information Security leads to establish target security profile for all monitored assets; define performance metrics and measure and report performance against established metrics on a regular basis
Manage process for reviewing security for MicroStrategy vendors, contractors, and other third-party service providers
Respond to security questionnaires from MicroStrategy’s clients regarding MicroStrategy Security capabilities. This requires understanding of MicroStrategy’s security environment and risk posture
Document program monitoring and incident response program elements at both policy and procedural levels
Document service level agreements associated with monitoring and incident response functionality
Assist in the design, implementation, documentation, operation, and maintenance of security functionality relative to a wide variety of business applications, IT platforms and environments
Perform hands-on implementation tasks of hardware and software required to maintain information security and conform to firm-wide policies
Organize and participate in IT security planning sessions
Provide support for MicroStrategy’s Business Intelligence product suite and its underlying technologies
Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
Find creative solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities
Work in a strong team environment by interacting with Technical Support Engineer, Senior Technical Support Engineers, Technical Support Specialists and Product Support Managers to provide unparalleled support to customers in a wide variety of industries
Prioritize and communicate product defects and enhancements to development teams
Enhance personal and professional growth by participating in Internal Training Programs
Define & lead a set of Engagement programs in Technology to motivate & connect new hires to peers and colleagues. Build program to drive a sense of connection to their team, team, company that fosters loyalty & retention, especially in new hires in their first 1-3 years
Organize team building events and make sure the activities are attractive and interesting to the variety of interests in the TEC Warsaw office
Manage internal communication to keep employees engaged and cheerful
Manage Employee awards program
Manage TEC External Trainings program
Support Scrum Masters in managing onboarding program for new hires
Help managers and leaders to do their expense claims, manage the team recreation budget and make sure the budget is under control
Develop and maintain good relationship with other functions and outside vendors
Assist with special projects assigned by Scrum Masters
Perform other related duties as required and assigned, willingness to take on more
Work with Information Security leads to establish target security profile for all monitored assets; define performance metrics and measure and report performance against established metrics on a regular basis
Manage process for reviewing security for MicroStrategy vendors, contractors, and other third-party service providers
Respond to security questionnaires from MicroStrategy’s clients regarding MicroStrategy Security capabilities. This requires understanding of MicroStrategy’s security environment and risk posture
Document program monitoring and incident response program elements at both policy and procedural levels
Document service level agreements associated with monitoring and incident response functionality
Assist in the design, implementation, documentation, operation, and maintenance of security functionality relative to a wide variety of business applications, IT platforms and environments
Perform hands-on implementation tasks of hardware and software required to maintain information security and conform to firm-wide policies
Organize and participate in IT security planning sessions
Develop eLearning in Adobe Captivate based on existing class content. Requires knowledge of how to adjust content so that it suits eLearning format, without losing quality, accuracy, and value of the content organization and exercises
Include simulations, voiceovers, quizzes, and other interactive elements; requires knowledge of existing features in eLearning development software, as well as an interest in learning about, testing, and establishing state-of-the-industry new features that help users learn
Create appropriate images when existing images don’t match a simulation; requires ability to quickly get up to speed on standard MicroStrategy software user procedures
Troubleshoot and resolve straightforward issues in Adobe Prime platform. Requires ability to learn quickly about Learning Management Systems (LMS)
Create videos and troubleshoot video issues
Work within a team, with a strong ability to take ownership and complete tasks independently, while keeping teammates and wider impact of tasks in mind and communicating appropriate information regularly
Be responsible for facility operations for all MicroStrategy properties in EMEA Region ensuring all locations are managed efficiently while providing all services as needed
Be responsible for maintaining facilities in a clean and updated manner with updated audio, visual and printing equipment as needed. Make sure all properties are run and maintained at highest possible level
Arrange reactive and preventive maintenance
Build and develop effective client / stakeholder relationships across multiple levels of the organization
Be responsible for office security
Procurement & Vendor Management
Develop and maintain excellent tenant/landlord relationship
Cooperate with landlord and property managers to ensure the lease obligations are being met and service charges are appropriate
Arrange works with suppliers and contractors, oversee delivery and management of all outsourced contracts
Coordinate, oversee and/or manage repair and maintenance work assignments performed by vendors. Review work orders to ensure that assignments are completed
Coordinate and manage office move of employees and assets
Coordinate all efforts in a new property takeover, construction projects, installation of the equipment
Contracts Management
Plan and manage all contracts to ensure that they are professionally delivered at the right costs
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
Ensure facilities’ compliance with all legal codes and the lease
Ensure Health & Safety Management and the provision of a safe working environment
Ensure compliance with statutory regulations on fire, health and safety standards
Assist BU owners, attorneys, and procurement during due diligence periods
Prepare annual property budget, reconciling monthly expenses against the budget, review and approve invoices
Actively seek for efficiency savings and or reduce running cost
This position has direct supervision responsibility
Tech Support Engineer (3rd line) - Product Specialist
Prosta 67, Wola, Warszawa
Wygasła: 20.01.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
leverage strong technical background to provide solutions to complex, challenging, or high priority situations encountered while using the MicroStrategy Business Intelligence product suite and its underlying technologies
be the product expert on a set of MicroStrategy product / features
serve as one of the highest case escalation points for the Support department
actively participate and interface with customers in escalated or highly technical situations
collaborate with Support team members to meet or exceed Support departmental goals
contribute to proactive review of high priority and escalated cases and applicable slack channels
proactively broadcast knowledge of impactful defects, enhancements or trends to the greater support team
contribute to Team Training Programs to enhance Technical knowledge
Organize and facilitate Scrum ceremonies and backlog refinement under minimal supervision
Champion Agile software development best practices, acting as a coach to the Scrum teams
Support the Product Owner in grooming and maintaining the product backlog
Track and communicate team status and progress via burnup and burndown charts, as well as other information radiators, to the team, management, and stakeholders ensuring it accurately reflects current state
Take responsibility for managing dependencies between the Scrum team and others, collaborating within the Scrum Master network especially with regards to items necessary for product release
Demonstrate sense of urgency and responsiveness to complete work and solve problems, with a strong drive to persevere when faced with ambiguity
Proactively remove or escalate roadblocks to allow team progress
Maintains relevant metrics to help the team monitor their performance
Encourages continual improvement in Engineering practices to improve code quality and delivery
Coordinates timely response and support to production line customer issues, when escalated
Participates in project release estimation process
Delivers billable consulting services. Efforts may be directed toward various MicroStrategy and / or supporting products and services
Defines a project approach to ensure customer and MicroStrategy account success. Provides critical and constructive guidance to customers
Creates technical and / or functional designs to support the customer requirement and business objective. Scope may include standalone applications or more complex interdependent systems
Communicates effectively with team members both internally and with customers and partners, including at the executive level
Leverages and extends MicroStrategy best practices for service delivery