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Customer Service Representative with English and Dutch
Kraków
Wygasła: 09.02.2023
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
To process customer orders on time, track and manage delivery fulfilment (including invoicing, documentation, etc);
Ensure that all customer inquiries, claims and issues are rightfully attended to on time and in the best way possible to solve problems and give them satisfaction;
Work closely with the various PLI departments i.e. Sales, S&OP, Finance, Supply Chain & Operations and Logistics team to continuously improve the customer experience;
Provide pricing, availability, and schedule information within established guidelines;
Research and obtain resolution of a variety of complex customer complaints and issues;
Keep an adequate demeanor representing the Company in front of the Customers, both via e-mail contacts and telephone
May conduct training for entry-level representatives
In case of CSR International Ops: awareness of export and customs technicalities
Customer Service Representative with Spanish and English
Kraków
Wygasła: 25.12.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
To process customer orders on time, track and manage delivery fulfilment (including invoicing, documentation, etc);
Ensure that all customer inquiries, claims and issues are rightfully attended to on time and in the best way possible to solve problems and give them satisfaction;
Work closely with the various PLI departments i.e. Sales, S&OP, Finance, Supply Chain & Operations and Logistics team to continuously improve the customer experience;
Provide pricing, availability, and schedule information within established guidelines;
Research and obtain resolution of a variety of complex customer complaints and issues;
Keep an adequate demeanor representing the Company in front of the Customers, both via e-mail contacts and telephone;
May conduct training for entry-level representatives