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Rekrutacje prowadzone przez firmę:
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OTC Accountant with German
plac Nowy Targ 28, Stare Miasto, Wrocław
Wygasła: 15.05.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Contacting customers to clarify incoming payments details
Reviewing recipients accounts and preparing payment requests
Creating adhoc sales invoices in accordance with market requirements
Analyzing overdue invoices & follow up
Handle emails & outgoing phone calls (external customers and internally to account managers)
Collect and recover customer receivables and debt
Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors
Researching client specific disputes and deductions for validity and raising credits for valid queries. If deduction is invalid, providing proof to support collection efforts
When solving incidences (business critical), alignment with Local Business Partner as well
Customer Accounts balances must be cleaned up on a regular basis according to SLAs and DSO incentive plan could be implemented
Customer contacts to be reported and monitored in a CRM tool or similar tool in order to measure and align the activity plan with the business
Performing research and collecting the findings to help resolve the case using based on experience and client business knowledge
Supports ongoing customer relationship management Responsible that Service Level Agreements are met
Manages resolution process of issues raised within process area and aligns topics with relevant stakeholders (e.g. Quality Assurance, Controls & Improvement Manager)
Supports the integration process of new entities in regard to cash application & collections
Supports functional on-boarding of team members Other activities and duties ordered by the immediate superior
Develop and maintain relationships through effective and timely communication with internal and external customers
Review payroll errors and follow up with Managers as needed
Process all payroll adjustments submitted for hours and earnings that could not be processed through Kronos. Review adjustments to ensure compliance with payroll policies and SOX controls
Calculate, prepare and enter off-cycle check information for payments that must be issued prior to the next scheduled payroll
Prepare and submit stop payment and wire reversal requests to payroll supervisor for processing
Research and resolve wire returns or changes generated through the direct deposit process
Review garnishments that will be loaded to the payroll system during the current pay cycle to ensure that all the necessary information has been sent to successfully process the garnishment from our third party garnishment administrator
Recalculate retroactive pay changes for employees that are not properly calculated through the systemic process
Update employee changes to federal, state or local tax records, direct deposit accounts or other changes where employees cannot update their own records through Self Service
Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems
Processes basic HR and benefits transactions and supports the auditing of information
Initial point of contact for employees with routine HR related inquiries or HR systems and process support
Adheres to established processes, procedures, and systems to resolve employee inquiries
Provides superior customer service to all employees by promptly responding to employee inquiries in a tactful and discrete way while handling confidential information
Achieves performance measures and adheres to established customer service standards
Escalates non-routine matters to appropriate individuals or groups
Maintains records relating to employee inquiries via a case management tool
Participates in information sharing with other service center representatives; identifies trends and passes recommendations for improvement to the HR Operations representatives (Tier II administration team)
Supports HR team by providing clerical and administrative support
Assist with various projects as assigned by direct supervisor
Develop and maintain relationships through effective and timely communication with internal and external customers
Review payroll errors and follow up with Managers as needed
Process all payroll adjustments submitted for hours and earnings that could not be processed through Kronos
Review adjustments to ensure compliance with payroll policies and SOX controls
Calculate, prepare and enter off-cycle check information for payments that must be issued prior to the next scheduled payroll
Prepare and submit stop payment and wire reversal requests to payroll supervisor for processing
Research and resolve wire returns or changes generated through the direct deposit process
Review garnishments that will be loaded to the payroll system during the current pay cycle to ensure that all the necessary information has been sent to successfully process the garnishment from our third party garnishment administrator
Recalculate retroactive pay changes for employees that are not properly calculated through the systemic process
Update employee changes to federal, state or local tax records, direct deposit accounts or other changes where employees cannot update their own records through Self Service
Application Support Analyst - Organization Administration SME
plac Nowy Targ 28, Stare Miasto, Wrocław
Wygasła: 03.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Consult Managers and HR on system related organization changes
Execute data maintenance activities focusing on but not limited to preparation of mass load transaction templates, update supervisory organization, cost center (hierarchies), company (hierarchies), location (hierarchies) and custom organizational structures
Auditing organization structures to ensure data integrity
Develop and maintain technical knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users
Use the ticket management tool to update ticket’s progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes
Interact with Users at all levels of the organization as well as vendors and customers, as needed, to support the applications and query resolution
Implement and test of new release enhancements and changes and change requests. Participate in release and change management activities including testing, documentation, and deployment of applications
Interact with Global Support Team on incidents that require escalations
Prepare and maintain ad hoc and advance reports
Integration management including monitoring of integration runs and assisting in de-bugging integration issues
Actively monitor and research application error handling, and escalate problems using defined escalation procedures
Collaborate with business analysts, end users, vendors, and customers to assist in user acceptance testing
Manage to SLA and SOP requirements
Maintain System Change & Documentation Repository
Will be expected to be available to provide support on an as needed basis when there are unscheduled incidents, crisis management, and scheduled maintenance. This can include nights and weekends
Sets clearly defined performance objectives and monitor performance of assigned RTR Team Leads
Participates in recruitment of RTR Team Leads and Accountants if required
Ensures a strong and motivated team, ensures a transparent and participative communication
Recruit, coach team members, set goals, evaluate skill development, develop individual action plans and train team as needed
Creates an open-minded atmosphere to allow innovative thinking by encouraging others to express their individual point of view, listens carefully to extract business potentials
Resolves conflicts, difficult situations within department
Ensures achievement of process performance and quality standards, as defined in SLA
Second level of escalation for countries in responsibility
Manages regular relationships with local organizations’ representatives
Ensures compliance with policies and procedures
Drives process improvement and standardization projects within the department
Supports Team Leads in and Transformation Team in projects implementation for RTR
Owns KPIs and reports those to superior
Contributes to the maintenance and update of RTR processes and procedures
Attends review calls with the local organizations/BPs
Analysis and monitoring of the general ledger GR/IR (goods receipt/invoice received) accounts
Having a thorough understanding of the three way match process of reconciling purchase orders to goods receipt and vendor invoices for the amount, units and item description(s)
Clearing of open items on a daily basis
Developing close working relationship with key stakeholders- logistics/procurement/warehouse etc
Reconciliating of GR/ IR account including detailed ageing analysis by type of posting
Maintaining of KPI’s to flag issues/ progress in GR/ IR clearance and updating applicable procedures
Balance correction of GR IR account caused by discrepancies in price or volumes ordered and received
Ensuring month end closure activities
Identifying potential risks in the process and proposing solutions/improvements/streamlining (with cooperation with Senior Accountant)
Preparing and analyses basic data and reports
Developing expertise on the scenarios affecting postings on the GRIR account
Job-related support for other team members
Analyzing, with support of Senior Accountant, of the problems reported by the Customer (escalations) and active participation in solving them
Identifying the sources and gaps in the process, proposing and implementing improvements
Conducting training in the process, tools used and accounting within the SSC
Active participation in the projects conducted by the SSC
Other specific activities determined for the assigned accounting area
Other activities and duties ordered by the immediate superior
Assisting in other day-to-day administrative tasks
Develop and maintain relationships through effective and timely communication with internal and external customers
Review payroll errors and follow up with Managers as needed
Process all payroll adjustments submitted for hours and earnings that could not be processed through Kronos. Review adjustments to ensure compliance with payroll policies and SOX controls
Calculate, prepare and enter off-cycle check information for payments that must be issued prior to the next scheduled payroll
Prepare and submit stop payment and wire reversal requests to payroll supervisor for processing
Research and resolve wire returns or changes generated through the direct deposit process
Review garnishments that will be loaded to the payroll system during the current pay cycle to ensure that all the necessary information has been sent to successfully process the garnishment from our third party garnishment administrator
Recalculate retroactive pay changes for employees that are not properly calculated through the systemic process
Update employee changes to federal, state or local tax records, direct deposit accounts or other changes where employees cannot update their own records through Self Service
procesów i systemów HR.
•Przetwarzanie podstawowych transakcji kadrowych i świadczeń.
•Przestrzeganie ustalonych procesów
procedur i systemów w celu rozwiązywania zapytań pracowników.
•Zapewnianie doskonałej obsługi klienta
szybko odpowiadając na zapytania pracowników w sposób taktowny i dyskretny
a jednocześnie przetwarzając informacje poufne.
•Osiąganie wskaźników wydajności i przestrzeganie ustalonych standardów obsługi klienta.
•Eskalacja niestandardowych spraw.
•Prowadzenie dokumentacji związanej z zapytaniami pracowników.
•Uczestnictwo w wymianie informacji z innymi przedstawicielami centrum usług.
Umowa o pracę na czas okreslony tj: 3 miesiące
Managing the Accounts Receivable team leads and accountants on a day-to-day basis in accordance with relevant Service Level Agreements for countries in responsibility;
Ensuring process performance effectiveness
Ensuring that the relevant processes are delivered in accordance with agreed performance and quality standards/measures
Ensure achievement of process performance and quality standards, as defined in service level agreements
Ensuring successful implementation of projects coming from various directions like O2C Senior Process Manager, GPL, Transformation Team, etc
Supporting Team Leads and Transformation Team in implementation of projects
Reviewing the implementation of corrective actions within teams after GIA report
Identify opportunities for improving the efficiency and/or effectiveness of transaction processing working with the O2C Senior Process Manager
Monthly review of process metrics together with TLs and the team
Execution of the defined objectives by adjusting them to country specifics and cascading them to the teams
Second level of escalation in relation for responsible countries
KPI ownership and reporting to O2C Senior Process Manager
Provide technical guidance and support to team members as required
Ensure, in collaboration with O2C team leads, compliance with relevant statutory and company and group Fresenius requirements
Ownership and implementation for action plans in scope of responsibility
Ad hoc process support in case of teal lead absence, volume peaks, operational activities which require involvement of 2nd level of management
Contribute to the maintenance and updating of O2C processes and procedures
Manage country relationship and communication on payment terms, payment runs, vendor issues, etc
Attending review calls with the Locations and the team members
Preparation of regular updates for internal and external customers
Other ad hoc duties as shall reasonably be requested
Day to day management of the team and O2C team leads
Set clearly defined performance objectives for assigned subordinates
Monitor performance of assigned subordinates
Participate in recruitment of O2C team leads and accountants if required
Enhancement, motivation and orientation on objectives for the area of responsibility
Resolution of conflicts, difficult situations, etc
Creating annual training plans (in cooperation with the Training and Development team)
Monitoring the implementation of development plans
Team Leaders and accountants development planning
Ensuring team meets requirements and deadlines and acting as key contact to all team members
Informing the non-performing employee about performance improvement plan in cooperation with the HR Manager and O2C Senior Process Manager
Supervision of all applied SRM functionalities with a focus on:
System-Administration:
Creation of new users and role assignments
Provide access to catalogues, company codes, plants, cost centers, etc. based on roles
Management of cost centers and assignment of the cost center managers including approval limit
Maintenance of the content used in the system (catalogs)
Initial and ongoing training for users upon request via (Skype, teams) video conferences and through face-to-face training in Bad Homburg and Deutsche Nephrocare locations
First level support for user requests including but not limited to:t
Troubleshooting system issues
Provide Guidance to end users as needed
Act as liaison between end users and IT to further enhance the systems
Creation and distribution of training materials to relevant stakeholders
Support projects and tasks within the Procurement Process & Platforms group
Creation and maintenance of master data
Creation of reports from SAP for departmental reporting
Maintaining the department's intranet page on the FME and Nephrocare intranet
Lead all strategic and some tactical activities for the assigned category in the respective regions
Lead and provide global oversight for the global category and its respective suppliers
Negotiate, implement and manage contracts within assigned (sub-) categories under consideration of business lines’ targets and in tight cooperation with business lines’ management
Develop and implement global category strategies as well as category objectives per region under the authority of the Global Category Director and supported by local procurement management
Monitor and evaluate market conditions impacting the assigned category and determine appropriate actions to benefit or protect FMC from any changes
Seek the strategic input of key stakeholders and align the category strategies accordingly
Drive the supplier selection and -development process together with other interface functions
Involve key suppliers in innovation processes
Oversee the complex relation between the companies Approved Components List, Capex spending and Trade Working Capital
Initiate and implement cost reduction actions pertaining to the assigned commodities
Coordinate the tactical procurement processes, e.g. RfQ, negotiations, finalizing agreements etc. for the assigned categories
Monitor supplier performance and develop a best fit supplier portfolio
Consolidate and optimize the internal requirements and demand across regions/plants
Ensure usage of the eProcurement tools and processes, such as, SRM to increase efficiency and effectiveness
Oversee and support all administrative duties in the office and ensure that office is operating smoothly
Manage office supplies inventory and place orders as necessary, maintain the office condition and arrange necessary repairs, liaise with facility management vendors, including cleaning, catering and other external vendors
Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology, office vendors, service providers and office lease
Develop office policies and procedures, and ensure they are implemented appropriately
Provide other administrative support, including scheduling group meetings, doing research, and creating reports, helping with the visit’s planning and organizing etc. as well as provide general support to visitors
Support in-house or off-site activities, like parties, celebrations and conferences
Supporting the travel management topics, address employees queries, updating and communicating policies etc
Build and maintain excellent working relationships with internal support departments and external stakeholders
Appropriate and accurately documentation of all business transactions and processes (e.g. balance sheet review, manual journal entry and review, asset accounting, …)
Collecting data and submitting financial statements for group consolidation
Supporting processes transfer to GBS and standardization of the activities
Supporting Smart Close implementation
Engaging with the finance on potential issues concerning compliance requirements
Preparation and calculation of monthly and quarterly provisions/accruals
Preparation of Asset Accounting reports
Supporting department with problematic system/process/technical accounting cases
Active participation in the month-end closing processes
Creating and maintaining balance sheet reconciliations
Stimulating cooperation and exchange of knowledge and experiences between all organizational units
Delivering process trainings
Cooperating closely with Team Leads and supporting current activities to emphasize and reinforce growth, development and advancement by ensuring customer-oriented, value-adding solutions
Coordinates the creation of the annual calendar of leadership development programs, including analyzing learning needs, creating the calendar and communicating the calendar using intranet, email and the Learning Management System (LMS)
Works with the team to oversee the learner registration process, including cancellations and charge back sub-processes. Makes recommendations regarding program delivery in accordance with schedule, including cancellation recommendations
Acts as a point of contact for leadership programs
Prepares for training program delivery. Assists with developing and organizing agendas, including scheduling instructors as needed. Oversees classroom set up, audio visual equipment and learner material production
Moderates programs, such as opening remarks, conveying objectives, and program agenda. Introduces instructors. Manages the learning environment by introducing instructors, managing learner perceptions / needs and creating a positive learning climate. Encourages participation and build learner motivation
Ensures learning outcomes of each module through observation of instructors and adherence to program lesson plans. Assists instructors during the execution of the training programs as necessary. Provides constructive feedback to instructors and management team
May coordinate vendor delivered programs
Oversees and troubleshoots issues associated with booking conference room space, room layout, food and beverage, supplies and audiovisual equipment and travel arrangements
Commits to continuous improvement, offering suggestions to improve operational efficiencies. Develops or updates processes, business systems, or changes in procedures or services
Assists with budget creation and monitoring program expenditures against budgets; recommends changes as required
Oversees tracking of attendance and provides reporting on attendance and trends. Maintains accurate records and evaluates reports to determine the effectiveness and performance of leadership programs and projects
Anticipates project needs, discerns work priorities and meets deadlines with little supervision
May provide assistance to others with general tasks that require a better understanding of functions, as directed by immediate supervisor
May refer to senior level staff for assistance with higher level problems that may arise
Escalates issues to supervisor/manager for resolution, as deemed necessary
Collaborate with cross-functional stakeholders to understand their business needs and formulate business performance metrics/key performance indicators and analytics requirements
Partner with the global operations team to understand the nuances of each business, region and product to best provide support to their business and provide meaningful insights
Partnering with GBS stakeholders to enable data-driven business decisions to shape impactful outcomes
Effectively translate business requirements into technical language and being able to independently deliver dashboard mock-ups and visualizations to confirm customer expectations
Reconcile / work with data sources to pre-check if business requirements makes sense and if calculation give expected result; in case of discrepancies close the gap before handing over to technical department for automation
Knows how to optimize Data Visualization utilizing Celonis to provide reliable insights & root causes on key metrics and enhance GBS stakeholders user experience
Create executive ready presentations (Quarterly Business Reviews ) leveraging Celonis for content highlighting performance in an a digestible format for business partners
Co-lead transformation of operational reporting from descriptive/diagnostic analytics to predictive and cognitive analysis
procesów i systemów HR.
• Przetwarzanie podstawowych transakcji kadrowych i świadczeń.
• Przestrzeganie ustalonych procesów
procedur i systemów w celu rozwiązywania zapytań pracowników.
• Zapewnianie doskonałej obsługi klienta
szybko odpowiadając na zapytania pracowników w sposób taktowny i dyskretny
a jednocześnie przetwarzając informacje poufne.
• Osiąganie wskaźników wydajności i przestrzeganie ustalonych standardów obsługi klienta.
• Eskalacja niestandardowych spraw.
• Prowadzenie dokumentacji związanej z zapytaniami pracowników.
• Uczestnictwo w wymianie informacji z innymi przedstawicielami centrum usług; identyfikacja trendów i przekazywanie rekomendacji usprawnień przedstawiciel
Praca na czas określony: 3 miesięcy
Godziny pracy 9:00 - 17:00
Kontakt z pracodawcą: nicole.prywer@fmc-ag.com
Oferta pracy dostępna w sali H
Monitor the firm’s accounts receivable and identify overdue accounts
Identify outstanding account receivables
Investigate historical data for debts and bills
Contact customers with overdue accounts and attempt to either collect the overdue amount
Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
Resolve customer issues and complaints concerning billing
Submit regular reports on the status of unpaid accounts and any repayment progress
Check deposits and determine which payments were received
Match incoming transactions
Reconcile end of month reports
Process chargebacks
Responsible for monitoring and maintaining assigned accounts- Customer calls, payment status via customer portals, account adjustments, customer reconciliations
Complete collection activity for outstanding invoices by making and receiving phone calls and email and other collection methods
Meet collection objectives by implementing collection plans that are in alignment with corporate, business unit, and department goals and aging protocols
Be responsive to customers, partners, and managers
Use systems to document the activity of individual customer accounts and on an ''as needed'' basis, work with the other departments such as Sales and Billing to resolve billing issues
Perform other assigned tasks and duties necessary to support the Order to Cash Department
Collaborate with credit department to ensure credit risk is minimal
Apply internal consulting skills and local expertise to discover, understand, and analyze project needs as they relate to Learning
Work closely with stakeholders, TLOD Learning leaders, and team members to develop and implement solutions in alignment with priorities and goals providing insights about local / geography complexity, business environment, clinic and plant infrastructure & economic and cultural aspects that should be considered in the learning programs implementation
Understand the local business context and act as liaison between local and functional leaders and TLOD COE
Communicates and markets Global Learning Programs to all stakeholders and clients in Region
Anticipate and address specific challenges or opportunities for the regions or countries
Ensure stakeholder satisfaction is achieved by communicating key learning processes and requirements
Establish relationships and connections with local leaders and teams to bring feedback and insight to Learning COE
Support TLOD delivery and deployment of global learning programs assisting with translation and localization activities of curriculum where and when required
Facilitates Learning Programs in local languages that he/she have proficiency as needed for the region (crucial for effective communication and engagement with employees who may not be proficient in a global business language)
Understands and reports on all functional and local training activities & vendors used to ensure efficiencies of partnership with the Global Learning Team
Partners with Learning Instructional Design team to ensure consistent quality control, required components of learning programs meet standards and other compliance requirements
Works with peers and leaders to identify areas where common or harmonized learning solutions can be leveraged across businesses
Collaborates with Global Measurement and Digital Content leader to ensure all learning programs are being tracked, measured, and reported appropriately
Ensures Global COE learning processes, standards and templates are accessible and used as appropriate
Assists Learning Facilitators and Producers, reporting to the Global Learning COE, with coordination of live or virtual training and other associated logistics
Helps to ensure a consistent learning experience for all global learning, professional skill and culture curriculum while escalating any ad hoc requests
Identifies learning and leadership risks and impacts and communicates them to VP, Learning
Review of payroll errors and follow up with Managers as needed
Processing all payroll adjustments submitted for hours and earnings that could not be processed through Kronos
Review of adjustments to ensure compliance with payroll policies and SOX controls
Calculation, preparation and entering off-cycle check information for payments that must be issued prior to the next scheduled payroll
Preparation and submission of stop payment and wire reversal requests to payroll supervisor for processing
Research and resolving wire returns or changes generated through the direct deposit process
Review of garnishments that will be loaded to the payroll system during the current pay cycle to ensure that all the necessary information has been sent to successfully process the garnishment from our third party garnishment administrator
Recalculation of retroactive pay changes for employees that are not properly calculated through the systemic process
Updating employee changes to federal, state or local tax records, direct deposit accounts or other changes where employees cannot update their own records through Self Service
Preparing simple monthly reports, such as Key Performance Indicators (KPI), to monitor our performance
Scanning, sorting, and sending documents to ADP for record-keeping
Preparing and sending various communications to employees. This includes welcome emails for new hires, exit emails for departing employees, as well as reminders related to PPK, Luxmed, and the termination of contracts
Managing employee benefits, which involves reviewing requests in the Emplo system
Adding, changing, or removing employees in the Luxmed and MyBenefit systems
Updating employee information in the Concur system to ensure accuracy and compliance
Other activities and duties ordered by the immediate superior
Collaborate with cross-functional stakeholders to understand their business needs and formulate business performance metrics/key performance indicators and analytics requirements
Partner with the global operations team to understand the nuances of each business, region and product to best provide support to their business and provide meaningful insights
Partnering with GBS stakeholders to enable data-driven business decisions to shape impactful outcomes
Effectively translate business requirements into technical language and being able to independently deliver dashboard mock-ups and visualizations to confirm customer expectations
Reconcile / work with data sources to pre-check if business requirements makes sense and if calculation give expected result; in case of discrepancies close the gap before handing over to technical department for automation
Knows how to optimize Data Visualization utilizing Celonis to provide reliable insights & root causes on key metrics and enhance GBS stakeholders user experience
Create executive ready presentations (Quarterly Business Reviews ) leveraging Celonis for content highlighting performance in an a digestible format for business partners
Co-lead transformation of operational reporting from descriptive/diagnostic analytics to predictive and cognitive analysis
Analysis and monitoring of the general ledger GR/IR (goods receipt/invoice received) accounts
Having a thorough understanding of the three way match process of reconciling purchase orders to goods receipt and vendor invoices for the amount, units and item description(s)
Clearing of open items on a daily basis
Developing close working relationship with key stakeholders- logistics/procurement/warehouse etc
Reconciliating of GR/ IR account including detailed ageing analysis by type of posting
Maintaining of KPI’s to flag issues/ progress in GR/ IR clearance and updating applicable procedures
Balance correction of GR IR account caused by discrepancies in price or volumes ordered and received
Ensuring month end closure activities
Identifying potential risks in the process and proposing solutions/improvements/streamlining (with cooperation with Senior Accountant)
Preparing and analyses basic data and reports
Developing expertise on the scenarios affecting postings on the GRIR account
Job-related support for other team members
Analyzing, with support of Senior Accountant, of the problems reported by the Customer (escalations) and active participation in solving them
Identifying the sources and gaps in the process, proposing and implementing improvements
Conducting training in the process, tools used and accounting within the SSC
Active participation in the projects conducted by the SSC
Other specific activities determined for the assigned accounting area
Other activities and duties ordered by the immediate superior
Assisting in other day-to-day administrative tasks
Monitor the firm’s accounts receivable and identify overdue accounts
Identify outstanding account receivables
Investigate historical data for debts and bills
Contact customers with overdue accounts and attempt to either collect the overdue amount
Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
Resolve customer issues and complaints concerning billing
Submit regular reports on the status of unpaid accounts and any repayment progress
Check deposits and determine which payments were received
Match incoming transactions,
Reconcile end of month reports
Process chargebacks,
Responsible for monitoring and maintaining assigned accounts- Customer calls, payment status via customer portals, account adjustments, customer reconciliations
Complete collection activity for outstanding invoices by making and receiving phone calls and email and other collection methods
Meet collection objectives by implementing collection plans that are in alignment with corporate, business unit, and department goals and aging protocols
Be responsive to customers, partners, and managers
Use systems to document the activity of individual customer accounts and on an ''as needed'' basis, work with the other departments such as Sales and Billing to resolve billing issues
Perform other assigned tasks and duties necessary to support the Order to Cash Department
Collaborate with credit department to ensure credit risk is minimal
Analysis and monitoring of the general ledger GR/IR (goods receipt/invoice received) accounts
Having a thorough understanding of the three way match process of reconciling purchase orders to goods receipt and vendor invoices for the amount, units and item description(s)
Clearing of open items on a daily basis
Developing close working relationship with key stakeholders- logistics/procurement/warehouse etc
Reconciliating of GR/ IR account including detailed ageing analysis by type of posting
Maintaining of KPI’s to flag issues/ progress in GR/ IR clearance and updating applicable procedures
Balance correction of GR IR account caused by discrepancies in price or volumes ordered and received
Ensuring month end closure activities
Identifying potential risks in the process and proposing solutions/improvements/streamlining (with cooperation with Senior Accountant)
Preparing and analyses basic data and reports
Developing expertise on the scenarios affecting postings on the GRIR account
Job-related support for other team members
Analyzing, with support of Senior Accountant, of the problems reported by the Customer (escalations) and active participation in solving them
Identifying the sources and gaps in the process, proposing and implementing improvements
Conducting training in the process, tools used and accounting within the SSC
Active participation in the projects conducted by the SSC
Other specific activities determined for the assigned accounting area
Other activities and duties ordered by the immediate superior
Assisting in other day-to-day administrative tasks
Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems
Processes basic HR and benefits transactions and supports the auditing of information
Initial point of contact for employees with routine HR related inquiries or HR systems and process support
Adheres to established processes, procedures, and systems to resolve employee inquiries
Provides superior customer service to all employees by promptly responding to employee inquiries in a tactful and discrete way while handling confidential information
Achieves performance measures and adheres to established customer service standards
Escalates non-routine matters to appropriate individuals or groups
Maintains records relating to employee inquiries via a case management tool
Participates in information sharing with other service center representatives; identifies trends and passes recommendations for improvement to the HR Operations representatives (Tier II administration team)
Supports HR team by providing clerical and administrative support
Assist with various projects as assigned by direct supervisor
Contacting customers to clarify incoming payments details
Reviewing recipients accounts and preparing payment requests
Creating adhoc sales invoices in accordance with market requirements
Analyzing overdue invoices & follow up
Handle emails & outgoing phone calls (external customers and internally to account managers)
Collect and recover customer receivables and debt
Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors
Researching client specific disputes and deductions for validity and raising credits for valid queries. If deduction is invalid, providing proof to support collection efforts
When solving incidences (business critical), alignment with Local Business Partner as well
Customer Accounts balances must be cleaned up on a regular basis according to SLAs and DSO incentive plan could be implemented
Customer contacts to be reported and monitored in a CRM tool or similar tool in order to measure and align the activity plan with the business
Performing research and collecting the findings to help resolve the case using based on experience and client business knowledge
Supports ongoing customer relationship management
Responsible that Service Level Agreements are met
Manages resolution process of issues raised within process area and aligns topics with relevant stakeholders (e.g. Quality Assurance, Controls & Improvement Manager)
Supports the integration process of new entities in regard to cash application & collections
Supports functional on-boarding of team members
Other activities and duties ordered by the immediate superior
Posting bank statements and reconciling bank account accounts
Job-related support for other team members
Reconciling balance sheet accounts and general ledger accounts
Taking part in transition of processes between Local Team and GBS organization: participating in workshops, knowledge transfer sessions, SOP preparation, contacting: clients, business partners & Global HUB
Proactive initiative of standardizing the new processes to a common shape in cooperation with RTR experts
Assisting in other day-to-day administrative tasks
Other specific activities determined for the assigned accounting area
Other activities and duties ordered by the immediate superior
Guide managers/analysts supporting category management teams in identifying business improvement opportunities within large data sets that may be internal, external, or market driven
Guide the Procurement Intelligence team to prioritize and organize multiple projects and shifting priorities
Co-ordinate the approach to target setting, management reporting, and E2E performance and deviation management
Act as a consultant and support and be a challenger in the procurement organization to achieve the targets
Facilitate and coach categories on problem solving, definition, and follow-up of mitigation actions in case of KPI deviations
Drive reporting, action tracking, and data analysis activities under agreed reporting frames to support business decisions
Manage repository of knowledge resources e.g., Gartner, CASME, Beroe et al. and guide category management teams in effective use if the resources
Oversee roll-out of the "should-cost" process with key suppliers as to manage the cost (e.g., by implementing and running structured benchmarking process and by initiating and developing Cost Roadmaps)
Lead and take accountability for supplier risk management strategy, policies, processes, and tools to deliver sustainable, high-end supplier performance while minimizing and mitigating risks
Develop, manage, and build capabilities, to manage supplier risk, including financial stability of suppliers, social and economic instability, local labor environment, health & safety trends, etc. Provide thought leadership and evaluate how risks can be prevented, assumed, transferred, or insured
Establish communication channels to ensure efficient escalation and problem-solving processes
Leads a team of 4-5 senior managers and analysts that has global scope and responsibility for the Procurement function
Creates and implements strategies that have measurable impact on the achievement of business results within the context of the Global Procurement function
Expected to resolve complex problems of a global nature, approaching solutions with innovative, creative and pragmatic answers
The global scope of the role will require overcoming complexity in terms of geographic differences, fragmented technology landscape, dispersed and senior stakeholders with conflicting priorities
Supports the development and execution of category management strategies, processes and events for assigned categories/sub-categories
Conduct data collection and analysis using standard practices and tools
Conduct supply market analysis using established practices and tools
Research industry benchmarks (pricing, quality, product changes, service levels, trends)
Create and refine cost models for sourced goods/services
Conduct analyses in support of supplier negotiations (pricing comparisons, MDO-LAA assessments); create supporting materials for team’s negotiation preparation
Provide insights on category spend and savings opportunities based on rigorous data analysis and experience working with other category teams
Support creation of communication documents for category managers and business stakeholders
Support the tracking and improvement of category benefits and other key performance metrics
Support other special procurement activities and analyzes as needed by senior management
Trains procurement staff on best practices and analytical techniques
Contacting customers to clarify incoming payments details
Reviewing recipients accounts and preparing payment requests
Creating adhoc sales invoices in accordance with market requirements
Analyzing overdue invoices & follow up
Handle emails & outgoing phone calls (external customers and internally to account managers)
Collect and recover customer receivables and debt
Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors
Researching client specific disputes and deductions for validity and raising credits for valid queries. If deduction is invalid, providing proof to support collection efforts
When solving incidences (business critical), alignment with Local Business Partner as well
Customer Accounts balances must be cleaned up on a regular basis according to SLAs and DSO incentive plan could be implemented
Customer contacts to be reported and monitored in a CRM tool or similar tool in order to measure and align the activity plan with the business
Performing research and collecting the findings to help resolve the case using based on experience and client business knowledge
Supports ongoing customer relationship management
Responsible that Service Level Agreements are met
Manages resolution process of issues raised within process area and aligns topics with relevant stakeholders (e.g. Quality Assurance, Controls & Improvement Manager)
Supports the integration process of new entities in regard to cash application & collections
Supports functional on-boarding of team members
Other activities and duties ordered by the immediate superior
Contacting customers to clarify incoming payments details
Reviewing recipients accounts and preparing payment requests
Creating adhoc sales invoices in accordance with market requirements
Analyzing overdue invoices & follow up
Handle emails & outgoing phone calls (external customers and internally to account managers)
Collect and recover customer receivables and debt
Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors
Researching client specific disputes and deductions for validity and raising credits for valid queries. If deduction is invalid, providing proof to support collection efforts
When solving incidences (business critical), alignment with Local Business Partner as well
Customer Accounts balances must be cleaned up on a regular basis according to SLAs and DSO incentive plan could be implemented
Customer contacts to be reported and monitored in a CRM tool or similar tool in order to measure and align the activity plan with the business
Performing research and collecting the findings to help resolve the case using based on experience and client business knowledge
Supports ongoing customer relationship management
Responsible that Service Level Agreements are met
Manages resolution process of issues raised within process area and aligns topics with relevant stakeholders (e.g. Quality Assurance, Controls & Improvement Manager)
Supports the integration process of new entities in regard to cash application & collections
Supports functional on-boarding of team members
Other activities and duties ordered by the immediate superior
Managing the customer relation by owning the methodology incl. the ticketing tools, service calls set up, customer satisfaction reviews etc
Following up on feedback from customers e.g. through customer satisfaction surveys, developing action plans and ensuring their realization
Develop a solid and trusting relationship with a portfolio of internal Customers
Acquire an understanding of Customer business environment and expansion plans, as well as needs and requirements towards GSS as internal service provider
Conduct regular service performance meetings with Customers to discuss service levels allocated on region/country level
Record, address and resolve key Customer issues, complaints and concerns
Facilitate improvement plans implementation to advance Global Shared Services results and satisfy Customer needs
Manage communication between Customers and internal Teams (within Global Shared Services and Center of Excellence)
Enable timely and relevant communication on key changes and improvements with regards to the process, operations, projects, transitions, metrics & reporting, etc
Acquire solid understanding of Global Shared Services structures, GSS Service Catalogue, Key Performance Indicators, technology infrastructure, reporting environment
Manage effective cooperation with respective Teams within Center of Excellence and Global Shared Services (Global Finance Hub, Shared Service Centers, Transitions & Projects, Automation & Analytics, Service Management, Human Resources, Global Process Teams)
Work with Global Finance Hub & Regional Shared Service Centers Operational Teams dedicated to the same Customer in order to ensure service level agreements are met
Collaborate with Global Shared Services Teams to collect updates on progress, goals, and initiatives to be shared with Customers during regular service performance reviews
Oversees operational execution and strategy of shared services hub based on supported languages
Manages the Shared Services teams including Tier 1 Employee and Manager Inquiries, execution of HR administration for all functional areas of HR including complete hire to retire employee life-cycle. Supports Tier 2 HR Transactional processing including process and technology support
Direct responsibility for results, including budget, methods, staffing, and customer service
Continuously seeks quality and process improvement, and additional opportunities for Shared Services support which includes: identification of services, collaboration with other business teams, plan development, and execution
Continuous focus on efficiency
Drive continual process improvements focusing efforts on the achievement of “best in class” shared service center
Supervise the daily operations of the team, including but not limited to: establishing mutual goals, assigning tasks and maintaining schedules
Ensure all activities of the payroll function are in compliance with company policies and procedures, wage & hour laws, and other applicable requirements
Ensure time & attendance data and human resources management system (HRMS) data is reconciled within defined payroll deadlines
Review pay line data submitted by direct reports on a routine basis
Prepare payroll reports on a routine basis as required by management and applicable governing agencies
Provide support and guidance on diverse payroll issues; researching and resolving complex issues escalated by direct reports as needed
Provide direct supervision of the assigned team(s) through ongoing leadership and guidance; partnering with Human Resources on employee matters
Assist with various projects as assigned by a direct supervisor
Creating, organizing, planning, and presenting various forms of onboarding
Recognition programs coordination
Builds and executes annual training plan by assessing training and development needs through surveys (employees and customers), interviews, focus groups and needs assessment meetings with people leaders
Develops training programs to fulfil employees specific needs to maintain, develop, and improve job skills
Organizes training and development programs with cooperation of employees and external vendors
Facilitates individual and/or group training and instructional programs based on established training plans encompassing a wide range of topics to include leadership, professional skills, culture, technical and operational skills
Creates and/or acquires training procedure manuals, guides, and course materials
Coordinates and helps to prepare instructional & reference materials associated with training programs
Maintains records of training and development activities, attendance, results of tests and assessments and retraining requirements
Evaluates training and development programs effectiveness through relevant data from assessments, surveys, and feedback and recommends changes and improvements
Supports the Internal Trainer Community by assisting with logistics such as scheduling and communications; serves as thinking partner with this group to cultivate new and innovative ideas
Prepares and implements training budget; maintains records and reports of expenses
Maintains knowledge of the latest trends in training and development
Coordinates with Global COE on training vendor selection; makes recommendations as appropriate
Administration of language courses and studies programs
Talent & Development KPI’s management
Active participation & coordination of Talent Management Process
Support local implementation frameworks in the areas of Career & Succession
Support individual development of high potentials
Support implementing the Performance Culture
Supporting the motivational and engagement processes
Supporting local or centrally driven Change initiatives
Collaborate with cross-functional stakeholders to understand their business needs and formulate business performance metrics/key performance indicators/ dashboard and analytics requirements
Partner with the global operations team to understand the nuances of each business, region and product to best provide support to their business and provide meaningful insights
Partnering with GBS stakeholders to provide ad-hoc and operational reporting, and to enable data-driven business decisions to shape impactful outcomes
Effectively translate business requirements into technical language and being able to independently deliver dashboard mock-ups and visualizations to confirm customer expectations
Reconcile / work with data sources to pre-check if business requirements makes sense and if calculation give expected result; in case of discrepancies close the gap before handing over to technical department for automation/visualization (back-end)
Knows how to optimize Data Visualization utilizing Power BI Dashboards to provide reliable insights on key metrics and enhance GBS stakeholders user experience
Create executive ready presentations (Quarterly Business Reviews ) leveraging Tableau/Power BI for content highlighting performance in an a digestible format for business partners
Co-lead transformation of operational reporting from descriptive/diagnostic analytics to predictive and cognitive analysis
Work closely with the Data Engineers
Determine ways of simplifying/automating reporting methods for both GBS management, and stakeholders
Contacting customers to clarify incoming payments details
Reviewing recipients accounts and preparing payment requests
Creating adhoc sales invoices in accordance with market requirements
Analyzing overdue invoices & follow up
Handle emails & outgoing phone calls (external customers and internally to account managers)
Collect and recover customer receivables and debt
Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors
Researching client specific disputes and deductions for validity and raising credits for valid queries. If deduction is invalid, providing proof to support collection efforts
When solving incidences (business critical), alignment with Local Business Partner as well
Customer Accounts balances must be cleaned up on a regular basis according to SLAs and DSO incentive plan could be implemented
Customer contacts to be reported and monitored in a CRM tool or similar tool in order to measure and align the activity plan with the business
Performing research and collecting the findings to help resolve the case using based on experience and client business knowledge
Supports ongoing customer relationship management
Responsible that Service Level Agreements are met
Manages resolution process of issues raised within process area and aligns topics with relevant stakeholders (e.g. Quality Assurance, Controls & Improvement Manager)
Supports the integration process of new entities in regard to cash application & collections
Supports functional on-boarding of team members
Other activities and duties ordered by the immediate superior
Oversee and support all administrative duties in the office and ensure that office is operating smoothly
Manage office supplies inventory and place orders as necessary, maintain the office condition and arrange necessary repairs, liaise with facility management vendors, including cleaning, catering and other external vendors
Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology, office vendors, service providers and office lease
Assist with office layout planning and office moves
Develop office policies and procedures, and ensure they are implemented appropriately
Manage office budget
Provide other administrative support, including scheduling group meetings, doing research, and creating reports, helping with the visit’s planning and organizing etc. as well as provide general support to visitors
Support in-house or off-site activities, like parties, celebrations and conferences
Supporting the travel management topics, address employees queries, updating and communicating policies etc. Responsible for the communication and management of Concur, Amex and Neo
Identify opportunities for process and office management improvements, and design and implement new systems
Build and maintain excellent working relationships with internal support departments and external stakeholders
Participates and presents at meetings with internal and external representatives
Recruit leadership positions for Wrocław Global Business Services organization
Lead a small team of internal talent acquisition professionals
Develop strategies for pipelining top talent for the organization and supporting team in sourcing and attraction activities
Hold team responsible for building external talent pools
Understand and use data to analyze key metrics and reports out to TA and GBS leadership
Utilize strong coaching and development skills with an ability to assess workload capacity and drive better outcomes as a team
Lead the team to deliver business impact by establishing and optimizing recruitment strategies in ways that lead to measurable gains in recruiting outcomes
Maintain, or where necessary, create company internal policies related to recruitment processes
Ensure appropriate adoption of newly implemented ATS
Identifies and celebrates individual and team successes
Managing full cycle of recruitment processes (job posting, proactive search of Candidates, screening Candidates, interview scheduling, feedback collection, offer negotiation and closing down the requisition)
Real time administration of newly implemented ATS allowing appropriate reporting of Talent Acquisition management information
Searching for alternative channels of sourcing Candidates
Growing your expertise about Global Business Services and its talent market in Wrocław
Contacting customers to clarify incoming payments details
Reviewing recipients’ accounts and preparing payment requests
Creating adhoc sales invoices in accordance with market requirements
Analyzing overdue invoices & follow up
When solving incidences (business critical), alignment with Local Business Partner as well
Customer Accounts balances must be cleaned up on a regular basis according to SLAs and DSO incentive plan could be implemented
Customer contacts to be reported and monitored in a CRM tool or similar tool in order to measure and align the activity plan with the business
Handle emails & outgoing phone calls (external customers and internally to account managers)
Collect and recover customer receivables and debt
Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors
Researching client specific disputes and deductions for validity and raising credits for valid queries
If deduction is invalid, providing proof to support collection efforts
Performing research and collecting the findings to help resolve the case using based on experience and client business knowledge
Supports ongoing customer relationship management
Responsible that Service Level Agreements are met
Manages resolution process of issues raised within process area and aligns topics with relevant stakeholders (e.g. Quality Assurance, Controls & Improvement Manager)
Supports the integration process of new entities in regard to cash application & collections
Supports functional on-boarding of team members
Other activities and duties ordered by the immediate superior
Create efficient and effective project plans, taking into consideration the respective organizational andoperational structure needs and adjust approach accordingly
Deliver on the transition/project planReport project/transitions progress, and risks. Develop corrective actions where necessary
Own communication and relationship with countries in respective region
Execute on transitions/projects in line with recognized best practice methodology (planning, managing risk, governance, quality assurance, issue resolution, reporting) within the approved schedule
Collect business/country requirements and understand the business needs
Act as a liaison for all activities and stakeholders for assigned transition/project
Manage day-to-day communication for assigned transition/project
Manage the change and assess the risks and be able to implement proper mitigation plan where required
Coordinate and facilitate the process of documenting project/transition related policies and procedures, if required
Identify and document additional process improvements opportunities for possible implementation after the Transition and/or Projects closure
Coordinate the training/workshops of local personnel in the respected countries/regions or/and Shared Service Center employees
Ensure seamless transfer of business processes from local sites to the Shared Services incl. service level agreements (in cooperation with GBS Service Management)
Manage all stages of the migration process are successfully completed
GBS Global Learning & Development / Knowledge Management Lead
plac Nowy Targ 28, Stare Miasto, Wrocław
Wygasła: 30.12.2022
full-time
umowa o pracę
hybrid work
director, team manager
Obowiązki:
Own strategy for GBS specific learning and development as well as training for all global employees and work with operations, corporate learning and development function, and PMO leadership to execute on the plan, in close partnership with HR leadership
Lead the in-house L&D team to deliver high-quality training content and effective skills programs in a fast-paced environment
Report weekly and monthly to key stakeholders on progress and outcomes based on agreed training needs and seeking sign off from senior stakeholders on the content created before roll out
Measure and report the success of new hire on-boarding, new hire certification, and GBS specific career development training globally for all Shared Services centers
Leverage external and internal benchmarks to enhance GBS specific learning and development
Provide metric analysis and reporting on training readiness and effectiveness; consults with HR and customers to ensure training meets current needs to support customer
Partner with HR, the business and subject matter experts to assess and customize training based on current and future needs
Develop certification program for GBS employees
Provide 1-1 guidance, coaching and professional development to the Leadership & Development team
Partner with quality assurance, operations and process excellence to ensure any gaps in process documentations, quality issues and operational challenges are addressed through appropriate training needs
Partner with internal controls and compliance teams to ensure appropriate operational and financial (including SOX) testing is incorporated and performed adequately
Partner with operational excellence and HR to establish and maintain a culture of innovation through rewards and recognition, result driven initiatives, bottom up and tops down channels for idea creation
Conduct/facilitate workshops with business partners as well as employees to identify opportunities to streamline training processes
Support day-to-day escalations for all knowledge management and learning and development issues globally
Partner closely with service management team to leverage business intelligence in L&D/KM function
Travel including international will be required to create partnerships and better understand emerging challenges
Responsible for the direct supervision of various levels of staff
Drive process transformation and measurable value across key stakeholders and departments
Provide end-to-end excellence including;
Process Architecture – in Partnership with IT partners, identify and execute future process roadmap and architecture including process benchmarking and best practices
Automation – in Partnership with IT partners, identify and partner with Automation team to drive process automation activities
Community Readiness – In partnership with relevant stakeholders, train, coach and certify the teams in process innovation skill set
Process documentation – In partnership with relevant stakeholders, map current, future state processes, and develop processes to maintain
Optimization – in Partnership with GPOs and business SMEs, design new processes and/or re-engineering
Governance – in Partnership with GPOs, design and establish process governance to ensure compliance, controls and standardization
Identify and prioritize improvement and “innovations” suggestions brought forward
Participate in QBRs , weekly and monthly operation review to discuss functional health on a continuous basis
Conduct site visits for several onshore/offshore locations
Advise the business on best practices and available tools to manage business processes and other strategic initiatives
Articulate the benefits and estimated ROI for each project and funnel opportunities
Works with and influences other groups and functional areas in defining policy, procedures, or systems. Synthesizes recommendations and programs from functional knowledge and available data
Deliver Process Excellence on high impact and visible strategic projects through Process Discovery, Process Mapping and Documentation, and Pain Point Analysis
Partner with Global Process Owners/Sub-Owners, Business Process Owners and Operations to improve processes, realize efficiencies and drive an innovation roadmap globally
Develop approach to infuse the continuous improvement mindset into the GBS culture
Train business stakeholders on how to document processes using our digital process library
Leverage internal and external benchmarks to identify business process improvement initiatives
Share best practices by bringing insights to business unit counterparts and positively contribute to a culture of process excellence
Prepare and deliver executive level presentations highlighting performance of the Process Excellence team in an easy-to-understand manner
Develop positive relationships with key partners across the company, including engineering, product, and finance
Run cross-functional team meetings efficiently and optimally, with the ability to connect dots and influence key decisions
Lead process walkthrough workshops to understand as-is processes, map the process and document down to the procedure level (L1-L5)
Partner with other Process Excellence verticals (Process Documentation, Optimization, Architecture, Automation, Governance and Community Readiness) to deliver on Process Excellence project commitments
Support and interact with executive leadership and key partners within the business in developing business process strategies, including long-term goals and objectives, risk management, and facilitate cross-functional team collaboration
Support the planning process across various business projects and be a trusted and critical adviser to the business's executive team and relevant partners during strategy formulation, business case development, and execution
Travel including International will be required to create partnerships and better understand emerging challenges
Responsible for the direct supervision of various levels of both executives and staff
We are looking for candidates for accounting internship to one of our three accounting departures :
PTP (Procurement to Pay) - deals with the verification and posting of invoices from suppliers for the purchase of goods and services in correspondence with or without orders
Responsibilities in PTP department:
• Posting invoices, reviewing missing invoices, sending invoices to approval
• Handle payment reminders and e-mail communication with suppliers
• Assisting in day-to-day administrative tasks in compliance with SSC’s internal procedures and instructions
RTR (Record to Report) - a Finance and Accounting (F&A) management process which involves collecting, processing and delivering relevant, timely and accurate information used for providing strategic, financial and operational feedback to understand how a business is performing
Responsibilities in RTR department:
Day-to-day activities within the scope of GRIR area, in particular:
• Reviewing open items on GRIR accounts, performing analysis in order to determine to root cause
• Analyzing invoices blocked for payment due to the price variances
• Contacting with buyers/requesters/other SSC departments in order to resolve discrepancies
• Assisting in day-to-day administrative tasks in compliance with SSC’s internal procedures and instructions
Hold responsibility for timely and correct execution of ongoing transactions of respective (sub-) process (i.e. reporting, cost allocation)
Accountable for consistent and ongoing application of rules, guidelines and policies set by Global Finance and Global Finance Governance
Monitor ongoing execution of (sub-)process in accordance with global process design
Support the FP&A process design and the management of change requests (e.g. by Local Finance)
Accountable that SLAs are met (incl. regular performance reporting to internal clients)
Manage resolution process of issues raised within (sub-) process area and align topics with relevant stakeholders
Support and manage implementation of continuous improvement measures (incl. automation, process streamlining, participation in group-wide solution projects)
Contribute to achieve operational efficiency targets and realization of aligned business requests
Lead SSC FP&A team members to ensure staff performance, motivation and development (incl. ongoing coaching and appraisals)
Support functional on-boarding of new team members
Preparation of management reporting, incl. data gathering, validation and consistency checks (incl. monthly, quarterly and year-end performance reporting, sales reporting, cost reporting, functional reporting)
Provision of management commentary for reports in scope
Review and validation of management reports; liaise with Local Finance for additional input and stakeholder reviews
Coordinate and monitor Controlling-related month-end activities (incl. allocations and settlements)
Support of annual budgeting process (incl. gathering of historical information)
Create efficient and effective project plans, taking into consideration the respective organizational andoperational structure needs and adjust approach accordingly
Deliver on the transition/project planReport project/transitions progress, and risks. Develop corrective actions where necessary
Own communication and relationship with countries in respective region
Execute on transitions/projects in line with recognized best practice methodology (planning, managing risk, governance, quality assurance, issue resolution, reporting) within the approved schedule
Collect business/country requirements and understand the business needs
Act as a liaison for all activities and stakeholders for assigned transition/project
Manage day-to-day communication for assigned transition/project
Manage the change and assess the risks and be able to implement proper mitigation plan where required
Coordinate and facilitate the process of documenting project/transition related policies and procedures, if required
Identify and document additional process improvements opportunities for possible implementation after the Transition and/or Projects closure
Coordinate the training/workshops of local personnel in the respected countries/regions or/and Shared Service Center employees
Ensure seamless transfer of business processes from local sites to the Shared Services incl. service level agreements (in cooperation with GBS Service Management)
Manage all stages of the migration process are successfully completed
Contacting customers to clarify incoming payments details
Reviewing recipients’ accounts and preparing payment requests
Creating adhoc sales invoices in accordance with market requirements
Analyzing overdue invoices & follow up
When solving incidences (business critical), alignment with Local Business Partner as well
Customer Accounts balances must be cleaned up on a regular basis according to SLAs and DSO incentive plan could be implemented
Customer contacts to be reported and monitored in a CRM tool or similar tool in order to measure and align the activity plan with the business
Handle emails & outgoing phone calls (external customers and internally to account managers)
Collect and recover customer receivables and debt
Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors
Researching client specific disputes and deductions for validity and raising credits for valid queries
If deduction is invalid, providing proof to support collection efforts
Performing research and collecting the findings to help resolve the case using based on experience and client business knowledge
Supports ongoing customer relationship management
Responsible that Service Level Agreements are met
Manages resolution process of issues raised within process area and aligns topics with relevant stakeholders (e.g. Quality Assurance, Controls & Improvement Manager)
Supports the integration process of new entities in regard to cash application & collections
Supports functional on-boarding of team members
Other activities and duties ordered by the immediate superior
Representation of the Spoke SSCs in the Global Service Management team to provide input and ensure service management initiatives consider the SSC Wroclaw and Chile needs
Realization of the global service management approach within the Delivery Center
Leading the SSC spokes service management team, setting objectives and providing guidance for the assigned team members and the process experts involved
Ensuring the alignment of the performance management with the global standards to provide transparency about the performance of the SSC incl. potential performance issues
Supporting the performance management team with root cause analysis
Ensuring proper reporting of the SSCs performance toward the GBS management as well as the SSC head and the relevant stakeholders
Identifying additional reporting needs to manage performance and support development/improvement of KPIs, tools and reportingprocesses
Co-development and implementation of the Quality Management/Continuous Improvement approach to ensure proper identification of issues, root cause analysis, escalation paths and tracking of issue resolution in the spokes
Co-development and implementation of the Workforce Management concept to ensure efficient use of the spoke’s workforce across processes
Contribution to the development of a global service agreement framework
Creation and maintenance of service agreements in close collaboration with the project teams and the operations
Managing the customer relation by owning the methodology incl. the ticketing tools, service calls set up, customer satisfaction reviews etc
Following up on feedback from customers e.g. through customer satisfaction surveys, developing action plans and ensuring their realization
Supporting line managers to achieve business objectives
Act as a “go to” person for local management in finance area
Provides internal regional HUB reports and analysis
Creation and control of budget and financial plans
Responsible for creating financial environment supporting business driven changes
Managing treasury including cash flow preparation
Acting as interface to vendors and stakeholders in the area of finance
Supporting internal & external audit in finance area
Initiation and implementation of cost efficiency projects
Enables organization to harmonize and improve Finance processes, infrastructure with coordination, development and implementation of tools and the adaptation of globally provided initiatives
Create efficient and effective operational structure
Stimulates cooperation and exchange of knowledge and experiences between all organizational units in finance area
Supporting the go-live of Workday system being the go-to point for any Workday related question
Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems
Processes basic HR and benefits transactions and supports the auditing of information
Initial point of contact for employees with routine HR related inquiries and issues
Initial point of contact for managers needing routine HR systems and process support
Adheres to established processes, procedures, and systems to resolve employee inquiries
Provides superior customer service to all employees by promptly responding to employee inquiries
Provides professional, tactful and discrete communications when handling sensitive and/or confidential information
Achieves performance measures and adheres to established customer service standards
Escalates non-routine matters to appropriate individuals or groups
Maintains records relating to employee inquiries via a case management tool
Participates in information sharing with other service center representatives; identifies trends and passes recommendations for improvement to the HR Operations representatives
Supports HR team by providing clerical and administrative support
Under close supervision, acquires job skills and learns company policies and procedures to complete routine tasks
Assist with various projects as assigned by direct supervisor
Provide strategic leadership of short- and long-term goals through the use of thoughtful techniques in the communication of the company’s mission and core values as a means to implement positive change and/or create organizational structure within the assigned business unit(s)
Lead operational efforts through subordinates to complete the administration of business processes and services to ensure the operations effective achievement of goals within the assigned business unit(s)
Direct and control the broad activities of the business unit(s) through the interpretation, application and implementation of company-wide policies and processes appropriate to the functional area(s)
Ensure budgets, forecasts and supporting analyses and schedules are within company requirements with significant organizational responsibility for the overall control of planning, staffing, budgeting, expense priority management, and recommendation and implementation changes of current methods
Direct the budget and forecasting processes within the assigned functional area(s); ensuring data accuracy and integrity in a timely manner
Contribute to the development and implementation of improved policies and procedures within the assigned functional area(s)
Participate in cross-functional and cross-divisional finance transformation activities focused on process improvement opportunities within the planning, forecasting and accounting cycles
Provide leadership, guidance and coaching for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters
Collaborate with employees in the establishment of clear and concise development plans to ensure succession planning and the advancement of future leaders within the organization
Provide technical guidance
Assist with various projects as assigned
Responsible for the direct supervision of various levels of finance staff
Hold responsibility for timely and correct execution of ongoing transactions of respective (sub-) process (i.e. reporting, cost allocation)
Accountable for consistent and ongoing application of rules, guidelines and policies set by Global Finance and Global Finance Governance
Monitor ongoing execution of (sub-)process in accordance with global process design
Support the FP&A process design and the management of change requests (e.g. by Local Finance)
Accountable that SLAs are met (incl. regular performance reporting to internal clients)
Manage resolution process of issues raised within (sub-) process area and align topics with relevant stakeholders
Support and manage implementation of continuous improvement measures (incl. automation, process streamlining, participation in group-wide solution projects)
Contribute to achieve operational efficiency targets and realization of aligned business requests
Lead SSC FP&A team members to ensure staff performance, motivation and development (incl. ongoing coaching and appraisals)
Support functional on-boarding of new team members
Preparation of management reporting, incl. data gathering, validation and consistency checks (incl. monthly, quarterly and year-end performance reporting, sales reporting, cost reporting, functional reporting)
Provision of management commentary for reports in scope
Review and validation of management reports; liaise with Local Finance for additional input and stakeholder reviews
Coordinate and monitor Controlling-related month-end activities (incl. allocations and settlements)
Support of annual budgeting process (incl. gathering of historical information)
Coordination and implementation of learning and development activities in the Center, including:
Training needs analysis
Coordination of external an internal training organization (responsibility for training catalogue, contact with service providers and internal trainers, preparing the offer, training logistics)
Coordination and implementation of development programmes,
Budget control
Coordination of Internal Trainers Community (training plan review and communication; organizing development activities for community and knowledge sharing platform)
Reporting (KPI, evaluation of training courses, budget)
Support in training budget preparation
Language courses - process requests, training agreements
We are looking for candidates for accounting internship to one of our three accounting departures :
PTP (Procurement to Pay) - deals with the verification and posting of invoices from suppliers for the purchase of goods and services in correspondence with or without orders
Responsibilities in PTP department:
⦁ Posting invoices, reviewing missing invoices, sending invoices to approval
⦁ Handle payment reminders and e-mail communication with suppliers
⦁ Assisting in day-to-day administrative tasks in compliance with SSC’s internal procedures and instructions
OTC (Order to Cash) - deals with conducting settlements for the company's contractors, controlling receivables, agreeing balances, clarifying complaints with contractors and controlling and sales administration departments
Responsibilities in OTC department:
Day-to-day activities within the scope of accounts receivable area, in particular:
⦁ Maintaining and updating the customer database
⦁ Assisting in day-to-day administrative tasks in compliance with SSC’s internal procedures and instructions
⦁ Other activities and duties ordered by the immediate superior
RTR (Record to Report) - a Finance and Accounting (F&A) management process which involves collecting, processing and delivering relevant, timely and accurate information used for providing strategic, financial and operational feedback to understand how a business is performing
Responsibilities in RTR department:
Day-to-day activities within the scope of GRIR area, in particular:
⦁ Reviewing open items on GRIR accounts, performing analysis in order to determine to root cause
⦁ Analyzing invoices blocked for payment due to the price variances
⦁ Contacting with buyers/requesters/other SSC departments in order to resolve discrepancies
⦁ Assisting in day-to-day administrative tasks in compliance with SSC’s internal procedures and instructions
Acting as a part of Global team who will lead the Application Support analyst team and would be working to provide regional application support
Lead and prioritize the Workday Application Support team’s work load by managing resource allocation and capacity planning
Responsible for assigning, monitoring and prioritizing escalations, responding with a sense of urgency. Research and apply problem solving, where applicable, in cooperation with Second and Third Level Support
Ensure there are robust procedures and processes within the application support function remit. Manage, own and ensure adherence to the defined processes (E.g. change control, security and auditing, release, configuration, problem and incident management) & related SLAs
Develop, co-ordinate and promote the effective functioning of application support management activities across organization. Work proactively to minimize the adverse impact of issues on the business by preventing reoccurrence of similar Incidents
Examine potential areas for Service Improvement and make recommendation to Global Support Team on updates or to improve efficiency
Contribute to the planning of application/infrastructure releases and configuration changes
Interact with internal teams and external vendors to trouble shoot and resolve complex problems
Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
Design, prepare and conduct training relating to Application Management and the user training to the HR Users
Point of contact for employees, managers and Local HR for questions related to HRIS technology products and processes
Expected to provide support on need basis when there are unscheduled incidents, crisis management, and scheduled maintenance. This can include nights and weekends
Share knowledge with team members as well as internal customers (Application Support team or HR Users)
Pro-active in maintaining and increasing the teams’ and your own technical knowledge. Coach and develop team members and support to manage & prevent resultant problems
Identify training needs or requirements for yourself and for the team
Responsible for team performance and coordinate the communication and information flow within team
Responsible for regular analysis of performance reports from the ticketing tool to monitor performance against SLAs
Monitor & support efforts periodically and provides assessment reports to management on status and recommendations for improvements
Monitor system performance and report issues
Ensure incidents and problems status trackers are up-to-date
Ensure all technical and non-technical documentation is up-to-date
Develop and maintain technical knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users
Use the ticket management tool to update ticket’s progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes
Interact with Users at all levels of the organization as well as vendors and customers, as needed, to support the applications and query resolution
Implement and test of new release enhancements and changes and change requests. Participate in release and change management activities including testing, documentation, and deployment of applications
Execute data maintenance activities including preparation of mass load transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc
Interact with Global Support Team on incidents that require escalations
Prepare and maintain ad hoc and advance reports
Integration management including monitoring of integration runs and assisting in de-bugging integration issues
Actively monitor and research application error handling, and escalate problems using defined escalation procedures
Collaborate with business analysts, end users, vendors, and customers to assist in user acceptance testing
Updating Training & Communication material in collaboration with Global Communications and Training team to support HR Users
Deliver Workday user training to HR staff
Manage to SLA and SOP requirements
Maintain System Change & Documentation Repository
Will be expected to be available to provide support on an as needed basis when there are unscheduled incidents, crisis management, and scheduled maintenance
Coordination of Internal Controls Management on the SSC level
Report to the Regional Internal Control/Sub-Regional ICS Managers directly or functionally,
Liaise with the RIC and the Regional ICS Managers (RIMs) as well as the Sub-Regional ICS Manager
Test Internal Controls, including the support of SOX testing where applicable
Implementation of new controls and updates and enhancements related to controls that are in place in organizations under your responsibility (including P70 Maintenance, especially related to roles, control Description, and Validity Dates)
Coordinate activities of Sub-process Owners, Control Owners, and Control Testers on the SSC level
Co-develop the Internal Control System further – in concordance with regional/corporate plans
During Risk Assessment & Documentation Review: support Sub-process Owners in completion of Risk Assessment & Documentation Review Questionnaires and monitor and follow up on the quality and completion of the questionnaires
Monitor and follow up on remediation activities of identified findings
Coordinate the assessment of Entity Level Controls
Support the SSC certification
Support ICS and where applicable also RMS reporting activities
Train and consult Sub-process Owners, Control Owners, and Control Testers
Support the Continuous Improvement Review Team in the preparation of Continuous Improvement reviews
Alignment of Internal Control Service relevant aspects with internal and external stakeholders
Coordination and performance of region-specific project activities with ICS relevance
Active participation in the SSC specific Internal Control Service exchange forums
Assist the main initiatives/projects of Corporate Internal Controls department and/or from other Global departments, upon request
The Transformation Manager is a role within the Global Process Excellence team within the Global Business Services (GBS) organization. The role of the Transformation Manager would be critical in the upcoming transitions and shaping of GBS as an organization to achieve leaner, more efficient and optimize processes
Standardize processes, around internal and external best practices
Assist during incoming transitions - identify processes that can be improved, eliminated, or automated pre-transition
Define metrics to track adherence to continuous improvement targets
Coordinate with GBS teams to help enable cross-Service Line-wide transformation plan
Act as controller for End-to-End processes for RTR
Work with COEs to develop policies necessary for RTR to function effectively
Work as an enabler to help operations achieve the process efficiencies
Review KPIs defined for RTR and move from transactional to analytical KPIs
Collaborate with Internal Audit to define End to End process risk controls, audit, documentation and compliance requirements
Align opportunities and priorities between functional needs, sites, and countries
Lead stakeholder engagement and organizational change management for given area
Lead meetings with Operations regularly to understand pain points and processes exceptions to identify opportunities
Collaborates across Business Partnering and GBS sites to harmonize processes, tools and delivery metrics
Preparation and execution of monthly, quarterly and annual financial statements in accordance to IFRS as well as ongoing work for the entities regarding accounting
Appropriate and accurately documentation of all business transactions and processes (e.g. balance sheet review, manual journal entry and review, asset accounting)
Engaging with the finance controller on potential issues concerning compliance requirements
Preparation and calculation of monthly and quarterly provisions/accruals
Active participation in the month-end closing process
Creating and maintaining balance sheet reconciliations
Supporting process transfer to SSC and standardization of the activities
Identifying potential risks in the process and proposing solutions and improvements
Job-related support for other team members and Team lead
Other specific activities determined for the assigned accounting area
Other activities and duties ordered by the immediate superior
The Transformation Manager is a role within the Global Process Excellence team within the Global Business Services (GBS) organization. The role of the Transformation Manager would be critical in the upcoming transitions and shaping of GBS as an organization to achieve leaner, more efficient and optimize processes
Standardize processes, around internal and external best practices
Assist during incoming transitions - identify processes that can be improved, eliminated, or automated pre-transition
Define metrics to track adherence to continuous improvement targets
Coordinate with GBS teams to help enable cross-Service Line-wide transformation plan
Act as controller for End-to-End processes for P2P
Work with COEs to develop policies necessary for P2P to function effectively
Work as an enabler to help operations achieve the process efficiencies
Review KPIs defined for P2P and move from transactional to analytical KPIs
Collaborate with Internal Audit to define End to End process risk controls, audit, documentation and compliance requirements
Align opportunities and priorities between functional needs, sites, and countries
Lead stakeholder engagement and organizational change management for given area
Lead meetings with Operations regularly to understand pain points and processes exceptions to identify opportunities
Collaborates across Business Partnering and GBS sites to harmonize processes, tools and delivery metrics
Preparation and execution of monthly, quarterly and annual financial statements in accordance to IFRS as well as ongoing work for the entities regarding accounting
Appropriate and accurately documentation of all business transactions and processes (e.g. balance sheet review, manual journal entry and review, asset accounting)
Engaging with the finance controller on potential issues concerning compliance requirements
Preparation and calculation of monthly and quarterly provisions/accruals
Active participation in the month-end closing process
Creating and maintaining balance sheet reconciliations
Supporting process transfer to SSC and standardization of the activities
Identifying potential risks in the process and proposing solutions and improvements
Job-related support for other team members and Team lead
Other specific activities determined for the assigned accounting area
Other activities and duties ordered by the immediate superior