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Archiwalne ( 1792 )
Multilingual Product Data Analyst
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 15.05.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Quickly learn and build expertise in new processes and technical applications, including proprietary, simplified programming and configuration languages
- Build expertise on a wide variety of products through thorough research and analysis of data from multiple channels. Identify and correct problems in the knowledge repository, and use a variety of configuration tools to improve the presentation of product data
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist with German and English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 12.05.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Managing Order efficiently for faster fulfillment
- Answering customers queries relater to order or general enquiries over the phone call
- Managing mailbox efficiently to ensure response to customers within SLA
- Providing support to Department/Team’s Leader in ensuring operational efficiency
- Building partnerships with process owners within and external to the European Customer & Sales Support Department so that business initiatives are aligned, solutions are optimized and implementation achieves desired outcomes
- Preparing and delivering reports, recommendations or alternatives for improving processes
- Providing regular updates of progress to process owners/Customers to ensure an ongoing partnership
- Keeping up to date standard operating procedures documentation for CSS operations
- Adheres to and follows Client policies and procedures and applies function related SOX requirements and use tools such as Agile and Oracle
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Linux Administrator
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 10.05.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Installation and Configurations of RHEL Linux OS
- Managing RHEL Linux cluster (HA),
- Managing Redhat Satellite server
- RHEL server upgrade— LCM
- Create, Delete and modify user and groups
- Creating Local volume and PV, VG, LV
- Network Config, Access providing
- Providing incident report details information, providing good customer service
- Network config in new server, add in domain, patching, Health checkup of windows server
- OS access management, local group policy management, OS security hardening, OS performance issues troubleshooting, folder level permission management
- Performance issues like- High CPU, High Memory, OS
- hungs, OS repair, unexpected OS reboots
- Daily operations, P1 & P2 incident, major change activity, Root cause analysis, change management
- Patch and Package administration
- Writing shell scripts to accomplish day to day system administration task
- Configuring and supporting domain on HP Superdome Servers
- Troubleshooting Hardware and Operating system related issue
- Capacity planning and fine tune system for optimal performance
- Understanding of SAN and NAS storage
- Installation, configuration and Administration of Backup environment
- Administration of NIS or LDAP environment
- Configuring Linux Security baseline
- Troubleshooting Hardware and Operating system related issue
- Security Administration – Add/remove/Troubleshoot Security Policies
- Tools Administration – Agent Installation
- Device Management – Installing & Configuring devices
- Syslog & Log management
- Documentation – Systems/tool/Service management documents update
- Process related activities, Scripts Maintenance
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with French
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 10.05.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As an Technical Support Agent with HCL Technologies, you will perform a support role for the French-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Specialist with English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 10.05.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)
- Create and administer LAN accounts, Global Groups, email accounts for new users
- Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
- Standardize network resources as per client requirements and grant permissions on them
- Set up servers as per the client standards and grant permissions on them
- Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
- Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general
- housekeeping
- Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Deskside Support Technician (L2)
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 03.05.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- As an End User Support Technician helps in providing quality services to the end users which includes the following key roles and responsibilities:
- • Provide customer facing end-user support that includes
- - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
- - IMAC support including large scale/bulk office moves/re-stack activities (all moves)
- - Support for Operating System, base load software, MS Office suite and other business application
- - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
- - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
- • Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
- • Respond to end-user requests for updates on ticket status and promptly follow up as needed
- • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- • Perform managed print service invoicing/meter read/polling report verification
- • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades
- • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- • Provide On-call support if required outside business hours on a rotational basis
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist with Italian and English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 02.05.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Managing Order efficiently for faster fulfillment
- Answering customers queries relater to order or general enquiries over the phone call
- Managing mailbox efficiently to ensure response to customers within SLA
- Providing support to Department/Team’s Leader in ensuring operational efficiency
- Building partnerships with process owners within and external to the European Customer & Sales Support Department so that business initiatives are aligned, solutions are optimized and implementation achieves desired outcomes
- Preparing and delivering reports, recommendations or alternatives for improving processes
- Providing regular updates of progress to process owners/Customers to ensure an ongoing partnership
- Keeping up to date standard operating procedures documentation for CSS operations
- Adheres to and follows Client policies and procedures and applies function related SOX requirements and use tools such as Agile and Oracle
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with German
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 28.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Specialist with German
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 28.04.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Daily Activities:
- • Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)
- • Create and administer LAN accounts, Global Groups, email accounts for new users
- • Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
- • Standardize network resources as per client requirements and grant permissions on them
- • Set up servers as per the client standards and grant permissions on them
- • Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
- • Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
- • Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Serbian & English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 19.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As an Technical Support Agent with HCL Technologies, you will perform a support role for the Serbian-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Dutch
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 15.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Analyst with German
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 17.04.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Quality Analyst with German:
- • Will act as a Subject Matter Expert with respect to communication and technical knowledge for the analysts in MSC
- • Support the operations on any issues or concerns related to communication and technical
- • Monitor calls and gives feedback to agents and in turn help the program to improve
- • The Quality Analyst will be responsible for compliance of processes and procedures in the Quality team
- • They will be responsible for identifying training needs and identifying improvement needs in processes, procedures, and utilization
- • Will work closely with Delivery Team in the development and implementation and support of operational policies and procedures
- Key Responsibilities/Outcomes:
- • Deliver consistent call coaching/s
- • Ensure that all agents in the team are coached
- • Ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent Ensure maximum percentage of movement of agents from Bucket C to Bucket B and Bucket B to Bucket A
- • Conduct training for Bucket C agents once every month
- • Serve as Subject Matter Expert (SME) for agents and point of contact for account(s) with the goal of improving the contractual SLA s
- • Provide effective queue specific trainings as directed by management
- • Should have knowledge to develop analysis and reporting capabilities
- • Pitch in for process improvements to the delivery / client Client facing skills
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 17.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- • Demonstrate appropriate customer service skills to improve the customer experience and achieve customer satisfaction by providing troubleshooting to meet issue resolution of our customer needs, dispatching field service where applicable
- • Primarily responsibilities include but not limited to:
- o Phone Support: Answer incoming support requests from our internal/external customers
- o Email Support; Monitor personal and group Email boxes including electronic inquiry mailboxes in support of our internal/external customers
- o Queue Support: Monitoring and management of unassigned tickets in product specific queues
- o Ticket Management: Consistent monitoring and ownership of open tickets, by reviewing and taking action on all open tickets to resolve internal/external customer issues to their satisfactions
- o Credit Support: Request reagent credit for consumables used in troubleshooting as requested by external/internal customers
- o Proactive Alert Monitoring: Monitoring and management of proactive service alerts (includes service history review, ticket creation, troubleshooting and/or dispatch)
- • Meet/Exceed individual service level metrics to meet the needs of the external customer/business
- • Compliance to all RSC Procedures/Processes
- • Provide on-site customer support as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Italian
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 15.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Local IT Support with Polish and English
Warszawa
Wygasła: 14.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Local IT Support Engineer is closely working with end users, delivering hands on support related to computers, printers and mobile devices. Engineer works with incidents finding the solution. Engineer role is also to prepare new equipment and maintain the existing ones. Their duty is to work closely with second- and third-line support engineers escalating and resolving the issues. On daily basis delivers high quality support also to VIP users
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Spanish
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 13.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Romanian
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 12.04.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Czech
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 12.04.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Specialist with English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 10.04.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)
- Create and administer LAN accounts, Global Groups, email accounts for new users
- Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
- Standardize network resources as per client requirements and grant permissions on them
- Set up servers as per the client standards and grant permissions on them
- Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
- Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general
- housekeeping
- Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Specialist with Portugese
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 10.04.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)
- Create and administer LAN accounts, Global Groups, email accounts for new users
- Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
- Standardize network resources as per client requirements and grant permissions on them
- Set up servers as per the client standards and grant permissions on them
- Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
- Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
- Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Google Contract Management Analyst
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 07.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Review and respond to customer and / or sales team requests for amendment to Google’s standard contractual documentation
- Provide commentary, explanation and rationale for changes (or inability to do so) and guide sales and other internal stakeholder teams
- Provide a contract administration and validation function
- Thorough understanding of end-to-end deal management workflow from reviewing contracts to suggesting fallbacks, to drafting order forms and booking the order
- Stakeholder Management: Liaise between Google Legal, Sales, and Customer to interpret clauses, and draft custom agreement language for Legal review
- Case & Opportunity Management: Utilize and maintain case management, opportunity management and contract management system records
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Techical Support agent with Norwegian & English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 04.04.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As an Technical Support Agent with HCL Technologies, you will perform a support role for the Norwegian-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Multilingual Product Data Analyst
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 04.04.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Quickly learn and build expertise in new processes and technical applications, including proprietary, simplified programming and configuration languages
- Build expertise on a wide variety of products through thorough research and analysis of data from multiple channels. Identify and correct problems in the knowledge repository, and use a variety of configuration tools to improve the presentation of product data
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Specialist with French
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 31.03.2024
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Daily Activities:
- • Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)
- • Create and administer LAN accounts, Global Groups, email accounts for new users
- • Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
- • Standardize network resources as per client requirements and grant permissions on them
- • Set up servers as per the client standards and grant permissions on them
- • Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
- • Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
- • Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Greek
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 31.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Specialist with German
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 29.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Daily Activities:
- • Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)
- • Create and administer LAN accounts, Global Groups, email accounts for new users
- • Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
- • Standardize network resources as per client requirements and grant permissions on them
- • Set up servers as per the client standards and grant permissions on them
- • Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
- • Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
- • Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with German
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 29.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Site Support Engineer - Lead
Łódź
Wygasła: 22.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Embark on a fulfilling career journey as a Site Lead with us, where prior experience is not a barrier. We prioritize potential and provide dedicated training, guiding you towards leadership success
- The role involves also client interactions and occasional travel to Aleksandrów Łódzki
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Support with Swedish and English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 22.03.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a IT Specialist with Swedish and English at HCL Technologies, you will perform a support role for the Swedish-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Analyst with Spanish
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 21.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Provide technical support via email and chat
- Troubleshoot and resolve ad serving, reporting and creative issues
- Provide guidance and consultative technical expertise to publisher customers
- Serve as point of contact for internal projects led by our escalation management team to improve client experience and operational effectiveness
- Escalate violations of client policies using internal tools
- Maintain a high level of quality in each case
- Achieve daily / weekly / quarterly productivity deliverables
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Delivery Manager with German
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 20.03.2024
full-time
umowa o pracę
hybrid work
manager / supervisor, team manager
Obowiązki:
- Each Service Manager has a number of allocated Service Desk projects where they work, with the track leads and SDMs in the delivery organization and other groups to ensure that service meets expected levels of service and that continual improvement and service excellence are core to the ways of working. A good knowledge of ITIL processes and Continual Improvement methodologies (6sigma, Lean) and ability to turn theory into practice. Experience of large scale service delivery and transition projects, a high degree of cultural sensitivity and excellent communication skills are critical for the role
- Key Area of Responsibility:
- - Customer (internal and external) satisfaction - 20%
- - Service improvements - 10%
- - SLA achievement/ escalated support - 20%
- - Profitability improvements - 10%
- - Attrition through people development and motivation - 20%
- - Operational leadership for day to day delivery - 20%
- Roles and Responsiblities:
- Direct supervision of IT Support Team Leaders, providing direction to Team Leaders, helping them to achieve business and personal objectives. Hold regular 121s, set objectives and monitor progress focusing on development and motivation
- Work closely with internal and customer/partner delivery teams to manage and increase the first call resolution, end-user service satisfaction, service and financial performance and customer service perception. Review resource and shift plans to ensure optimum usage of available resources while ensuring
- current operations and future growth is supported
- Ensure delivery process, including escalation and communication management meet the needs of the business, providing timely and business focused updates regarding serious issues. Ensure that escalation routes are clear and known by the business and manage escalations through to successful conclusion
- Own escalations with respect to overall and long-term issues with delivery, quality or performance
- Implement HCL standard operational procedures. Working closely with delivery teams to implement standard best practice in target accounts to deliver consistent service delivery and exception customer satisfaction
- Review service performance metrics and KPIs for on-going effectiveness. Provide regular reports of performance against the targets and other measures to service owners and manage the team to meet agreed performance targets. Conduct regular customer reviews of delivery, recording all actions and ensure
- successful closure of actions
- Directly support the transition and stabilization of new projects through Due Diligence and Service Transition to Hand-Over. Additionally develop capability and skills within teams to support new projects and service opportunities
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Specialist (FSO) with English
Poznań
Wygasła: 20.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- HCL Technologies is looking for a skilled desktop support technologist with experience in an enterprise environment
- Responsibilities:
- Individual should be able to assess and keep up site needs for conference rooms, copiers, computer hardware/accessories inventory. ServiceNow CMDB maintenance, keeping local desktop incident and task queues cleared to meet established SLA’s and support for various other company activities
- Individual will also be working with other technical specialists in the Americas, EMEA and APAC regions as well as the global service desk, remote support team and other parallel towers to bring professional and timely support to end users in the business
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Local IT Support with Polish and English
Warszawa
Wygasła: 15.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Local IT Support Engineer is closely working with end users, delivering hands on support related to computers, printers and mobile devices. Engineer works with incidents finding the solution. Engineer role is also to prepare new equipment and maintain the existing ones. Their duty is to work closely with second- and third-line support engineers escalating and resolving the issues. On daily basis delivers high quality support also to VIP users
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Serbian & English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 15.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As an Technical Support Agent with HCL Technologies, you will perform a support role for the Serbian-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Italian
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 14.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Spanish
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 14.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Dutch
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 14.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Site Support Engineer
Aleksandrów Łódzki
Wygasła: 14.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Troubleshoot and assist end users with mobile device setup, activations, and performance issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L2 Network Engineer
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 14.03.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- 24X7 shift operation
- Will be responsible for Monitoring and managing network/security incidents
- Perform first level standard change management
- Service provider coordination
- Coordination with different stake holders to resolve the network/Security issues
- Device Backup management
- VPN connectivity support
- Major incident management
- Onboarding new devices by following change management
- Report creation based on requirement
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Site Leader
Łódź
Wygasła: 08.03.2024
full-time
umowa o pracę
full office work
manager / supervisor
Obowiązki:
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, MS Teams and Windows Native tools tool. Escalations
- Troubleshoot and assist end users with mobile device setup, activations, and performance issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Enterprise IT Solution Architect
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 07.03.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Design, develop, and implement IT solutions that meet the needs of the business
- Work with the business to ensure that solutions are aligned with the company's strategic goals
- Collaborate with other architects and engineers to ensure that solutions are consistent with the company's architecture standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Project Manager In-Market
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 07.03.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
manager / supervisor
Obowiązki:
- Job duties shall be as more fully set forth within the descriptions of this SOW and may include, but not be limited to, the following:
- Prepare and deliver Customer program plan to ensure accurate expectations are set and advise Customers of any critical project Milestones
- Provide and arrange support across regions for global programs
- Lead the project team (as the overall primary point of contact) throughout a Customer Program lifecycle and ensure that all key Milestones are met
- Ensure that project delivery activities are coordinated between the Customer, Sales account team, and internal groups (e.g. Service Delivery, Billing, and Service Management)
- Ensure that a clean hand-over to the Customer & Service Management team at the close of each project is facilitated
- Capture Customer business priorities, critical information & agree project plan
- Ensure that service activations are scheduled & facilitated with the Customer
- Coordinate, host and attend virtual team meetings with Customers, account teams, and internal groups
- Proactively provide the Customer, Sales Rep(s) & Service Manager with frequent project progress reports, highlighting Risks, Actions, Issues &/or Dependencies (written & verbal as appropriate)
- Provide project dashboard reports to key internal & Customer stakeholders
- Assess, record & mitigate risks / dependencies against project on-time delivery, quality &/or budget
- Lead cross functional teams to take preventative (& corrective) action on any project related issues and escalate as required to ensure Customer requirements and due dates are met
- Ensure that programs are documented to a high standard, communicated and agreed with the Customer according to the Project Management standards and the contract
- Ensure that Customer surveys are initiated at the completion of each project
- As required by Customer agreements, attend in-person face-to-face meetings
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior engineer – Pega platform
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 03.03.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Case Management, flow design, Data Pages, and Log Analysis
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Data Architect
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 03.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- implementing Data Lake and Datawarehouse solutions using Microsoft technologies
- designing complex systems including transitional architecture, integrating future state platforms with legacy platforms, designing re-usable schema models and business event flows
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Master Data Analyst - SAP Solutions
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 03.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Lead process design for part of our master data objects together with our ERP implementation partner to hone requirements and fit to standard process design
- Deep dive in business process mapping, re-engineering and analysis to implementation data standardization and harmonization for consistency of the data objects throughout the usage and lifecycle
- Co-design integration schemas and distribution and storage principles for master data as relevant
- Contribute to UAT planning, preparing test scripts, and executing support and fixes in UAT phase
- Generate reports, dashboards, and insights from master data to support business decision-making and process improvements
- Create and maintain data dictionaries, metadata, and data lineage documentation
- Provide training and support to end-users on data entry best practices and master data usage
- Support process owners, functional consultants/business analysts and business SMEs in analysis, functional deep dives and in maturing ways of working to ensure quality functional work
- Adapt agile mindset and way of working to make day-to-day work efficient and collaborative with stakeholders
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Scrum Master
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 03.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Continuous work with teams to streamline the communication and making positive relationships build on a cooperation
- Cooperation in developing self-organized and autonomous teams as well as working on their constant improvement
- Extending the knowledge about Agile inside the organization (trainings, workshops, education)
- Methodological support (Agile methods)
- Providing objective feedback
- Identification and elimination of impediments that prevent teams from development
- Providing a support in work synchronization between particular units within organization
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
.NET Developer
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 03.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Collaborate with internal teams to produce software design and architecture
- Write clean, scalable code using .NET programming languages
- Test and deploy applications and systems
- Revise, update, refactor and debug code
- Improve existing software
- Develop documentation throughout the software development life cycle (SDLC)
- Participate in requirements analysis
- Develop technical solution based on functional requirements
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Angular Developer
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 03.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Collaborate with internal teams to produce software design and architecture
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
DevOps Engineer
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 03.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Automated build and deployments, using Jenkins, Ansible, TFS/Azure DevOps
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Test Analyst
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 03.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- The responsibilities for this role can be found below:
- - Be able to understand Functional and Technical documentation and design corresponding test products (test approach, test cases, test data…)
- - Perform cross-squads/teams testing activities (integration of Digital Channel assets with testers of other Squads)
- - Review and ensure the quality and testability of the acceptance criteria present in the Backlog
- - Write test approaches, test plans and create / execute test cases for the product (Feature and PBI) – perform peer review
- - Contribute to test automation on applications under squad responsibility
- - Excellent Defect Management Skills
- - Be able to challenge other teams / perform analysis where required
- - Be able to report progress on testing accurately
- - Train the team, provide technical and functional support when needed to team and stakeholders
- - Accountable for the quality of test artefacts produced
- - Problem solving/solutions driven mindset – Use knowledge to identify and implement solutions to address any pain points
- - Think outside the box, bringing new ideas to the table and recommend changes that help the Team and Organisation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Contract Process Advisor
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 02.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Review and respond to customer and / or sales team requests for amendment to Google’s standard contractual documentation
- Provide commentary, explanation and rationale for changes (or inability to do so) and guide sales and other internal stakeholder teams
- Provide a contract administration and validation function
- Thorough understanding of end-to-end deal management workflow from reviewing contracts to suggesting fallbacks, to drafting order forms and booking the order
- Stakeholder Management: Liaise between Google Legal, Sales, and Customer to interpret clauses, and draft custom agreement language for Legal review
- Case & Opportunity Management: Utilize and maintain case management, opportunity management and contract management system records
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Windows Developer
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 01.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Business solution developer, which includes the following role:
- - Liaising with internal clients to understand system requirements and existing business process
- - Translating business requirements into detailed function specifications and, if necessary, managing requests for changes to the specifications
- - Assisting in the analysis of the business and technical needs by gathering information and performing analysis
- - Carrying out application development and maintenances. Capable of operating autonomously on many programming, testing and maintenance activities
- - Knowing and efficiently applying the application development techniques and best practices allowing to swiftly deliver IT solutions to the business
- Job Summary
- - Business Support Tooling’s mission is to produce and maintain tools that contribute to the efficiency of and to the service quality provided by our internal clients
- - Our team supports all Euroclear departments in an agile way, encompassing a wide variety of scopes and deliveries. Our main strengths are our flexibility and our ability to quickly adapt to changing contexts
- - We take care of the whole process needed for our delivery: information/requirement gathering, design, build, unit testing, support for user acceptance testing, documentation and actual launch
- - Our organization gives us the opportunity to have frequent interactions with our users, business analysts, project teams and technical experts
- Responsibilities and Duties
- You will be responsible for below deliverables/activities:
- - Collection and fine-tuning of business requirements from internal customers for your developments
- - Writing and reviewing of documentation such as technical notes on design, intervention guide, end-user documentation,
- - Design & development of customized interfaces within time and budget and with the required quality (i.e. according to business requirements and design guidelines)
- - Testing of your developments
- - Maintenance of existing applications
- - Tracking and monitoring of our tools for potential issues and conflicts
- - In the support of the applications running in production, you will ensure periodic daylight support to end users
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Greek
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 01.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Power BI Developer
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 01.03.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Develop and maintain interactive and user-friendly Power BI dashboards and reports to effectively visualize and communicate data insights
- Collaborate with data analysts and business stakeholders to understand data requirements and translate them into visually appealing and informative visualizations
- Apply UI/UX design principles to create intuitive and user-friendly dashboards that enhance user experience and promote data-driven decision-making
- Implement data modeling techniques to ensure data consistency, integrity, and usability within Power BI dashboards and reports
- Optimize Power BI dashboards and reports for performance, ensuring seamless data visualization and analysis
- Stay up-to-date on the latest Power BI features and trends, continuously enhancing skills and expertise
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Specialist with English & German
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 29.02.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)
- Create and administer LAN accounts, Global Groups, email accounts for new users
- Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
- Standardize network resources as per client requirements and grant permissions on them
- Set up servers as per the client standards and grant permissions on them
- Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
- Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
- Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with German
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 29.02.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. systemów MES/SCADA
Poznań
Wygasła: 29.02.2024
pełny etat
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Osoba na tym stanowisku odpowiedzialna będzie za wsparcie systemów sterujących produkcją:
- Praca według specyfikacji
- Wsparcie klienta
- Obsługa incydentów i service request
- Tworzenie i rozwijanie dokumentacji
- Przetwarzanie ticketów serwisowych
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analityk ds. wsparcia IT
Poznań
Wygasła: 29.02.2024
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular)
Obowiązki:
- Osoba na tym stanowisku odpowiedzialna będzie za wsparcie techniczne dla pracowników produkcji obsługujących komputery i urządzenia pracujące w oparciu o aplikacje PLC i systemy Windows
- Do zadań na podstawie dostarczonych instrukcji należy instalacja, konfiguracja, utrzymanie oraz rozwiązywanie bieżących usterek związanych z oprogramowaniem i sprzętem IT
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. systemów MES/SCADA
Września
Wygasła: 29.02.2024
pełny etat
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Osoba na tym stanowisku odpowiedzialna będzie za wsparcie systemów sterujących produkcją:
- Praca według specyfikacji
- Wsparcie klienta
- Obsługa incydentów i service request
- Tworzenie i rozwijanie dokumentacji
- Przetwarzanie ticketów serwisowych
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analityk ds. wsparcia IT
Września
Wygasła: 29.02.2024
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular)
Obowiązki:
- Osoba na tym stanowisku odpowiedzialna będzie za wsparcie techniczne dla pracowników produkcji obsługujących komputery i urządzenia pracujące w oparciu o aplikacje PLC i systemy Windows
- Do zadań na podstawie dostarczonych instrukcji należy instalacja, konfiguracja, utrzymanie oraz rozwiązywanie bieżących usterek związanych z oprogramowaniem i sprzętem IT
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Italian
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 25.02.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for the Italian-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Multilingual Product Data Analyst
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 25.02.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Quickly learn and build expertise in new processes and technical applications, including proprietary, simplified programming and configuration languages
- Build expertise on a wide variety of products through thorough research and analysis of data from multiple channels. Identify and correct problems in the knowledge repository, and use a variety of configuration tools to improve the presentation of product data
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Technical Support Specialist
Warszawa
Wygasła: 18.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
full office work
senior specialist (Senior)
Obowiązki:
- Adhering to SLAs
- ITIL Processes awareness
- Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
- Troubleshooting technical issues
- Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
- Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices
- Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
- Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues
- Performs repairs on computers, laptops, printers and any other authorized peripheral equipment Improves and maintains customer and employee satisfaction
- Performing asset inventory activities as needed
- Create documentation for process and procedures Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Shared Service Manager
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 09.02.2024
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
- Shared Services Manager (SSM) will be responsible to support our strong renewals business with existing high touch/mid-market Digital customers. This position works and collaborates with all facets of the HCLSoftware internal functional like sales support team (Fractal leaders, CEE, and Renewals Manager) to ensure value delivery, customer satisfaction and timely renewals of licensing and software while identifying upsell & cross-sell opportunities in accordance with customer needs
- The successful candidate should be take on responsibilities listed below:
- - Quoting:
- - The quoting process involves several steps to provide our customers with accurate pricing information for renewing their software licenses. Here is a general overview of the quoting process:
- - Customer Information: The process begins by gathering the necessary information about the customer. This includes details such as the customer's name, company name, contact information, opportunity number, and any specific requirements or changes they may have for the software renewal
- - License Evaluation: We evaluate the customer's existing software licenses to determine their current status and expiration dates. We also review the customer's usage history, license types, and any additional services or modules they may have purchased
- - Pricing Determination: Based on the license evaluation, we determine the pricing for the software renewal. This can involve factors such as the number of licenses needed, the duration of the renewal period, any volume discounts, and the inclusion of optional services or support
- - Quote Preparation: Once a formal quotation document is created, thedocument outlines the pricing details, terms and conditions, and any additional information relevant to the renewal. The quote may also include information about payment options, license terms, and any discounts applicable to the customer
- - Review and Approval: The quote is reviewed internally to ensure accuracy and compliance with our policies. Depending on the delegation matrix, the quote may require additional revisions and approval from specific individuals and/or before it can be finalized
- - Quote Delivery: Once approved, the quoting is communicated to the customer. This communication may be performed through different channels (for Business Partner deals, quotes are issued to eCommerce), depending on the customer segmentation
- - Negotiation and Finalization: In some cases, our customers may negotiate terms or pricing based on their specific needs or budget constraints. Our team may engage in further discussions with the customer to reach a mutually beneficial agreement. Once the terms are finalized and accepted by the customer/business partner, the renewal process can proceed forward
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Analyst with Portuguese & Spanish
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 08.02.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Quality Analyst with Portuguese&Spanish:
- • Will act as a Subject Matter Expert with respect to communication and technical knowledge for the analysts in MSC
- • Support the operations on any issues or concerns related to communication and technical
- • Monitor calls and gives feedback to agents and in turn help the program to improve
- • The Quality Analyst will be responsible for compliance of processes and procedures in the Quality team
- • They will be responsible for identifying training needs and identifying improvement needs in processes, procedures, and utilization
- • Will work closely with Delivery Team in the development and implementation and support of operational policies and procedures
- Key Responsibilities/Outcomes:
- • Deliver consistent call coaching/s
- • Ensure that all agents in the team are coached
- • Ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent Ensure maximum percentage of movement of agents from Bucket C to Bucket B and Bucket B to Bucket A
- • Conduct training for Bucket C agents once every month
- • Serve as Subject Matter Expert (SME) for agents and point of contact for account(s) with the goal of improving the contractual SLA s
- • Provide effective queue specific trainings as directed by management
- • Should have knowledge to develop analysis and reporting capabilities
- • Pitch in for process improvements to the delivery / client Client facing skills
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Serbian & English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 07.02.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As an Technical Support Agent with HCL Technologies, you will perform a support role for the Serbian-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Greek
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 07.02.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Portuguese & English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 07.02.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As an Technical Support Agent with HCL Technologies, you will perform a support role for the Portuguese-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Turkish
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 07.02.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Spanish & English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 07.02.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As an IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the Spanish-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Dutch & English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 07.02.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As an Technical Support Agent with HCL Technologies, you will perform a support role for the Dutch-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Romanian
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 07.02.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Hungarian
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 07.02.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with German
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 29.01.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with French
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 20.01.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with German
Wrocław
Wygasła: 18.01.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Dutch & English
Wrocław
Wygasła: 18.01.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As an Technical Support Agent with HCL Technologies, you will perform a support role for the Dutch-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Spanish & English
Wrocław
Wygasła: 18.01.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As an IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the Spanish-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Italian
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 13.01.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- Route problems to internal support group
- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- Administer and provide User Access in various systems
- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Romanian
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 08.01.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Hungarian
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 08.01.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Analyst with Portuguese & Spanish
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 07.01.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Quality Analyst with Portuguese&Spanish:
- • Will act as a Subject Matter Expert with respect to communication and technical knowledge for the analysts in MSC
- • Support the operations on any issues or concerns related to communication and technical
- • Monitor calls and gives feedback to agents and in turn help the program to improve
- • The Quality Analyst will be responsible for compliance of processes and procedures in the Quality team
- • They will be responsible for identifying training needs and identifying improvement needs in processes, procedures, and utilization
- • Will work closely with Delivery Team in the development and implementation and support of operational policies and procedures
- Key Responsibilities/Outcomes:
- • Deliver consistent call coaching/s
- • Ensure that all agents in the team are coached
- • Ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent Ensure maximum percentage of movement of agents from Bucket C to Bucket B and Bucket B to Bucket A
- • Conduct training for Bucket C agents once every month
- • Serve as Subject Matter Expert (SME) for agents and point of contact for account(s) with the goal of improving the contractual SLA s
- • Provide effective queue specific trainings as directed by management
- • Should have knowledge to develop analysis and reporting capabilities
- • Pitch in for process improvements to the delivery / client Client facing skills
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with German
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 30.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Hungarian&Romanian
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 29.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Turkish
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 23.12.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Support with Polish
Aleksandrów Łódzki
Wygasła: 22.12.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Hungarian
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 17.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Agent with Dutch & English
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 17.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Tasks:
- As an Technical Support Agent with HCL Technologies, you will perform a support role for the Dutch-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
- Daily Activities:
- • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- • Route problems to internal support group
- • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- • Administer and provide User Access in various systems
- • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
System QA Automation Engineer
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 17.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Developing and maintaining test design documents and interface specifications
- Test automation of RESTful and gRPC APIs and cloud solutions, including REST validation (e.g., REST-assured, Test Rail)
- Load/performance testing e.g., using JMeter, Locust
- Creating and maintaining test automation scripts using Java, JavaScript, Python, Golang
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Local IT Support Engineer
Warszawa
Wygasła: 17.12.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Local IT Support Engineer is closely working with end users, delivering hands on support related to computers, printers and mobile devices. Engineer works with incidents finding the solution. Engineer role is also to prepare new equipment and maintain the existing ones. Their duty is to work closely with second- and third-line support engineers escalating and resolving the issues. On daily basis delivers high quality support also to VIP users
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Linux Azure Cloud Dev Ops Engineer
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 17.12.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Having E2E responsibility for Linux Cloud landscape of our customers
- Developing and managing operational tasks within a global team with a focus on automation, reliability, maintainability, security and customer satisfaction
- Make use of CI/CD framework to rapidly support lifecycle management of the platform
- Acting as L2-L3 support for incidents, problems and service request
- Work with various teams (including 3th party) to resolve incidents and implement changes
- Implement and drive automation and self-healing solutions to reduce toil
- Reduce error budgets to address reliability issues and/or risks
- Produce and maintain internal designs and user documentation
- Support ITSM processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Java Developer
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 17.12.2023
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
- Requirement is to build Functional Data Services using the following technologies:
- • Java, Springboot
- • JSON
- • Kafka
- • Evening
- • MQ
- • Angular (Preferred)
- • Container based development
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Google Ad Manager Support with German & Polish
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 17.12.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Provide technical support via email and chat
- Troubleshoot and resolve ad serving, reporting and creative issues
- Provide guidance and consultative technical expertise to publisher customers
- Serve as point of contact for internal projects led by our escalation management team to improve client experience and operational effectiveness
- Escalate violations of client policies using internal tools
- Maintain a high level of quality in each case
- Achieve daily / weekly / quarterly productivity deliverables
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Cloud Azure DevOps Engineer
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 17.12.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- At the Azure Cloud team, we are responsible for the Azure shared infrastructure and components that other departments use at Achmea. We work intensively with other teams to realize and implement services
- You will become part of the Infra Delivery Azure department, which consists of approximately 25 colleagues. Together we form one large DevOps team, which consists of four scrum teams and one architect team. You will work in one of the scrum teams and that consists of 5 to 7 people. The culture within our department and our IT Operations sector is open and informal
- People differ, fortunately. We believe that diversity helps us to come up with the best solutions. Every day we therefore work on an even more diverse and inclusive environment, in which everyone is given the space to be themselves. Together we work on a healthy, safe and sustainable society
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Intelligence Engineer
Warszawa
Wygasła: 17.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Intelligence Engineer
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 17.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Analyst with German
Opolska 112, Prądnik Czerwony, Kraków
Wygasła: 17.12.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Purpose of Role:
- The primary role of Quality Analyst within HCL Technologies will be monitoring customer calls/ chats and providing actionable insight
- Through call /chat monitoring, a QA will gather information to help improve agent performance in the contact center
- As he or she monitors the call/ chats, they have an evaluation form that will be used to capture the information. Calibration sessions are required to ensure that all key departments are calibrated on what constitutes a quality call/ response over chats. These sessions are an opportunity to discuss issues and trends as well as cover any new material
- Evaluation forms are living documents and should not be set in stone. As the quality assurance process matures, improvements will be identified, and the form will evolve
- A QA helps team of executives to achieve high performance targets through constructive feedback and action plan
- The QA role need to make sure correct and agreed procedures are being followed and routinely give directions to the team members on what to do and how to improve. When a team member needs help dealing with customer concerns, QA need to step in, offer advice and handle customer concern to ensure customer satisfaction/ best solution
- Job Description:
- ● Monitoring Call & chats for voice/ chat process (Inbound from German customers)
- ● Providing actionable insight to team members with constructive feedback through call / chats monitoring for continuous enhancement to match with the service delivery standards
- ● Meet and improve process SLAs through Quality
- ● Timely escalation of Quality issues to team supervisors and ensure timely resolution
- ● Reporting out process trends through weekly/monthly dashboards
- ● Identifying areas to improve the overall process
- ● Hands on with Dashboard and Quality reports
- ● Design and implement new ways to improve performance / qualitative delivery
- ● Act as customer advocate and highlight process gaps
- ● Conduct & Participate in calibration sessions
- ● Conducting Quality orientation session for new hires
- ● Analysis on Excel, PPT Skills and TNI implementation
- ● Back-up to Supervisor/ team leader in his/ her absence to ensure no impact on Delivery
- ● Lead and motivate the team to success by fostering an environment of continuous improvement
- ● Identify coaching and training needs and address same
- ● Be the voice of the customer in the Company
- ● Any ad-hoc and all other duties as the role evolves
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
MES/SCADA systems administrator
Gniezno
Wygasła: 17.12.2023
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Incident and Service Request handling according to ITIL v4.0 Standard,
- Working according to specifications,
- Creation and development of documentation,
- Active participation in projects,
- Detailed failure analysis, contact with 3rd lvl support (software or system developer)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
MES/SCADA systems administrator
Poznań
Wygasła: 17.12.2023
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Incident and Service Request handling according to ITIL v4.0 Standard,
- Working according to specifications,
- Creation and development of documentation,
- Active participation in projects,
- Detailed failure analysis, contact with 3rd lvl support (software or system developer)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
MES/SCADA systems administrator
Września
Wygasła: 17.12.2023
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Incident and Service Request handling according to ITIL v4.0 Standard,
- Working according to specifications,
- Creation and development of documentation,
- Active participation in projects,
- Detailed failure analysis, contact with 3rd lvl support (software or system developer)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
