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Senior SAP CO Consultant
Poznań
Wygasła: 05.08.2024
Umowa o pracę na czas określony
Obowiązki:
- Opracowywanie i wdrażanie rozwiązań technicznych.
- Testowanie produktów pod kątem kryteriów akceptacji.
- Obsługa zgłoszeń i złożonych incydentów w systemie ServiceNow.
- Współpraca z Menedżerem Produktu
aby zrozumieć wymagania i priorytety biznesowe.
- Analizowanie i określanie specyfikacji oprogramowania
które muszą zostać spełnione
aby osiągnąć cele i rozwiązać problemy z integracją techniczną i wydajnością.
- Współpraca z innymi interesariuszami i członkami zespołu
Senior Portfolio Specialist with Ukrainian or Russian
Kolorowa 2, Grunwald, Poznań
Wygasła: 11.05.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Administer the operation of a Trade and Export Finance loan portfolio
Evaluate transportation document packages for compliance with credit utilization/funding requirements, identify gaps in attaining ECA guarantees or Private Credit Insurance coverage, and convey shortfalls to the appropriate parties
Conduct accounting entries and ensure proper reporting
Process all portfolio-related invoices and handle complex customer service issues and requests
Review lending and export transportation documentation for completeness and accuracy
Identify and assess underlying risks and issues of deficiencies in lending documentation to determine the appropriate course of action and communicate problematic documentation concerns to the appropriate parties
Conduct accounting entries and ensure proper reporting
Process forms and all portfolio-related invoices according to standard procedures
Research and handle customer service issues and requests
Provide support on projects and requests to aid in decisions affecting Global Trade Finance operations
Help senior colleagues manage customer relationships by using relevant systems
Junior Customer Support Representative with German
Kolorowa 2, Grunwald, Poznań
Wygasła: 07.05.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
As a Junior Customer Support Representative in the Product Support Contact Center (PSCC) located in Poznań, Poland, you will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solution Group product related inquiries, issues, and concerns to optimize customer satisfaction and retention. We're creating a new team, that would drive customer experience through professional service and responding to product related enquiries supporting Europe, Asia, and Africa. In addition, you will:
Your Responsibilities:
- Support customers and dealers in German and English in a contact center environment
- Provide support via multiple channels (telephone, email, and tickets)
- Effectively document each interaction within the Case & Contact Management System
Supervise and ensure the accurate and timely recording and reporting of Portfolio results
Lead the preparation and analysis of the financial exhibits on a timely and accurate basis
Maintain system of internal controls, participate to the annual internal control certification and coordinate the unit activities for external and internal audits
Support the annual budgeting and the quarterly forecasting process
Manage the portfolio team (5 persons), including planning, training and developing
Lead process improvement and automation in the portfolio team
Provide business counseling to various stakeholders of John Deere in projects while integrating new activities/portfolios in accounting process
Provide an official and inclusive company-specific terminology in every supported language to strengthen our corporate identity, optimize content quality, ensure consistency and contribute to an outstanding user experience for our customers
Define and execute efficient terminology processes
Manage terminology requests
Maintain the termbase and perform terminology research
Support the implementation and optimization of tools
Consult with, support and train internal and external stakeholders on terminology-related topics
Identify terminology needs and opportunities proactively
Work in close collaboration with content developers and other users around the world to create new terms, promote the effective usage of terminology and drive terminology integration projects
Act as the central contact person for the internal customer units on all questions related to internal controls
Analyze, design and document internal control processes in close collaboration with the internal customers
Drive the standardization and automation of internal control processes in international and cross-functional teams
Design and execute test plans to verify the effectiveness of internal control processes, present results, and initiate and monitor improvement projects
Coordinate requests of internal and external auditors and the responses of the audited customer units
Develop your network and visibility to the Finance Management
Perform the development and implementation of technical solutions
Test deliverables against acceptance criteria
Execute necessary documentation, as directed, or needed
Provide incident support by resolving tickets in ServiceNow
Assist in implementing the SAP Central Finance solution for Deere
Work closely with the Product Manager to understand business requirements and priorities
Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Perform the development and implementation of technical solutions
Test deliverables against acceptance criteria
Execute necessary documentation, as directed, or needed
Provide incident support by resolving tickets in ServiceNow
Assist in implementing the SAP Central Finance solution for Deere
Work closely with the Product Manager to understand business requirements and priorities
Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Perform and coordinate different accounting processes to submit accurate and timely financial results monthly, and you will collaborate well with various business partners and drive change proactively
Assume responsibility of monthly financial statements according to US GAAP and perform monthly reviews with our internal customers with focus on fixed assets and leasing processes
Act as the contact person for accounting related topics for internal departments, internal and external auditors as well as other accounting departments around the globe
Manage projects for standardization and harmonization of accounting processes as well as development and implementation of new processes in accounting
Drive continuous improvement initiatives
Identify tasks and processes which are suitable for centralization and coordinate transitions accordingly
Perform and coordinate the execution of different accounting processes to submit accurate and timely financial results on a monthly basis
Maintain good relations with business partners
Assume responsibility for monthly financial statements according to US GAAP and perform monthly reviews with our internal customers
Act as the contact person for accounting-related topics for internal departments, internal and external auditors as well as other accounting departments
Provide support to colleagues in other units and secure knowledge transfer on an appropriate level
Be an active part of continuous improvement initiatives
Support the transition management of workload to and from other Deere locations
In Supply Chain Management, our primary responsibility is to select and manage the John Deere global supply chain of the assigned commodities. We are committed to exceeding our customer expectations by delivering products of the highest quality, on time, in full, and at globally competitive costs
Main scope:
-Perform the duties of a Supply Management Planner
-Support the project management area
-Communicate with suppliers on a day-to-day basis regarding schedule releases
-Schedule requirements for purchased material such as economic order quantities, optimal inventory level, delivery, and material replenishment
-Responsible for the implementation of optimal logistics processes and the material management systems within the unit and for the logistic performance of the suppliers
-Provide support services to Supply Management Specialists
Main responsibilities:
-Schedule and expedite the delivery of purchased materials to support parts availability
-Process suppliers’ non-conformances and expedites corrective actions
-Work with the Supply Management Specialist to maintain an ongoing relationship with assigned suppliers to monitor and improve supplier performance
-Measure the performance of the supplier and define corrective actions; may negotiate with suppliers to resolve short-term performance problems
-Support the Engineering Change Management (ECM) process so design changes and product improvements are implemented in a timely and cost-effective manner
-Work proactively with a Supply Management Specialist managing highly complex commodities and supply base
-Clarify quantity discrepancies between invoices and physical deliveries
-Coordinate and execute inventory plans using systems parameters and material replenishment strategies to achieve inventory/asset management and material flow
-Coordinate and execute the logistics requirements for the supplier concerning containers, packaging, methods, and parameters; arrange agreements with the supplier on appropriate logistics processes before the start of production
-Resolve and eliminate shipping and receiving problems to ensure prompt and accurate payments to suppliers
-Take care of the onboarding process and training for new employees
Manage and develop trade and export financing solutions to support branch sales objectives with a special focus on emerging markets
Develop and support asset-based and structured finance concepts by maximizing the use of export credit agencies, private credit risk insurance, and other credit enhancements to minimize the risk exposure to the Company
Manage the entire process related to credit insurance coverage provided by Export Credit Agencies and Private Credit Risk Insurers
Assume responsibility for all loan documentation in close cooperation with the Legal Department
Manage relationships with customer accounts and configure product and service solutions and associated contractual terms that meet the customer's mid-to and long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreements within a pre-defined range of commercial parameters
Supervise the department´s Account Management and Reporting function
Support the development of new financing programs and project finance opportunities for emerging markets by minimizing company exposure based on the use of Export Credit Agencies and Private Credit Risk Insurance and ensuring legal compliance
Cooperate closely with Credit Management in evaluating credit risk related to new financing exposures
Monitor and evaluate the performance of existing exposures and risk structures for the company
Develop a personal network within the business sector and represent the organization at business sector events
Services - Leading a team of currently 15 employees supporting services in People development, Talent acquisition/Recruiting, and HR core processes
Strategy - Designing, developing, and implementing both tactical and strategic business operational plans and objectives including new hire processing, onboarding, and integration as well as exits
People - Accountable for leading a diverse, distributed, and hybrid workplace team, building team capability, and ensuring inclusion, and collaboration. Delivers success through empowerment and accountability by modeling, coaching, and caring for team members
Coach - Define team objectives and outcomes; enable success across boundaries; help the team adapt and learn
Care - Attract and retain great people; know everyone’s capabilities and aspirations; invest in the growth of others
Collaboration - with unit human resources and policy owners regarding policy administration and recommendations to provide exceptional customer service, improve processes, and provide easy-to-use tools to the business
• Perform the development and implementation of technical solutions
• Test deliverables against acceptance criteria
• Execute necessary documentation, as directed, or needed
• Provide incident support by resolving tickets in ServiceNow
Collaboration:
• Work closely with the Product Manager to understand business requirements and priorities
• Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
• Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Perform the development and implementation of technical solutions
Test deliverables against acceptance criteria
Execute necessary documentation, as directed, or needed
Provide incident support by resolving tickets in ServiceNow
Assist in implementing the SAP Central Finance solution for Deere
Work closely with the Product Manager to understand business requirements and priorities
Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Perform the development and implementation of technical solutions
Test deliverables against acceptance criteria
Execute necessary documentation, as directed, or needed
Provide incident support by resolving tickets in ServiceNow
Assist in implementing the SAP Central Finance solution for Deere
Work closely with the Product Manager to understand business requirements and priorities
Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Manage and develop trade and export financing solutions to support branch sales objectives with a special focus on emerging markets
Develop and support asset-based and structured finance concepts by maximizing the use of export credit agencies, private credit risk insurance, and other credit enhancements to minimize the risk exposure to the Company
Manage the entire process related to credit insurance coverage provided by Export Credit Agencies and Private Credit Risk Insurers
Assume responsibility for all loan documentation in close cooperation with the Legal Department
Manage relationships with customer accounts and configure product and service solutions and associated contractual terms that meet the customer's mid-to and long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreements within a pre-defined range of commercial parameters
Supervise the department´s Account Management and Reporting function
Support the development of new financing programs and project finance opportunities for emerging markets by minimizing company exposure based on the use of Export Credit Agencies and Private Credit Risk Insurance and ensuring legal compliance
Cooperate closely with Credit Management in evaluating credit risk related to new financing exposures
Monitor and evaluate the performance of existing exposures and risk structures for the company
Develop a personal network within the business sector and represent the organization at business sector events
We are looking for someone to join our team and help us keep track of projects as we bring them to life and wrap them up neatly
You will be part of a global crew, so being a great communicator in English is key
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supply Management Planner with German
Kolorowa 2, Grunwald, Poznań
Wygasła: 10.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
In Supply Chain Management, our primary responsibility is to select and manage the John Deere global supply chain of the assigned commodities. We are committed to exceeding our customer expectations by delivering products of the highest quality, on time, in full, and at globally competitive costs
Main scope:
-Perform the duties of a Supply Management Planner
-Support the project management area
-Communicate with suppliers on a day-to-day basis regarding schedule releases
-Schedule requirements for purchased material such as economic order quantities, optimal inventory level, delivery, and material replenishment
-Responsible for the implementation of optimal logistics processes and the material management systems within the unit and for the logistic performance of the suppliers
-Provide support services to Supply Management Specialists
Main responsibilities:
-Schedule and expedite the delivery of purchased materials to support parts availability
-Process suppliers’ non-conformances and expedites corrective actions
-Work with the Supply Management Specialist to maintain an ongoing relationship with assigned suppliers to monitor and improve supplier performance
-Measure the performance of the supplier and define corrective actions; may negotiate with suppliers to resolve short-term performance problems
-Support the Engineering Change Management (ECM) process so design changes and product improvements are implemented in a timely and cost-effective manner
-Work proactively with a Supply Management Specialist managing highly complex commodities and supply base
-Clarify quantity discrepancies between invoices and physical deliveries
-Coordinate and execute inventory plans using systems parameters and material replenishment strategies to achieve inventory/asset management and material flow
-Coordinate and execute the logistics requirements for the supplier concerning containers, packaging, methods, and parameters; arrange agreements with the supplier on appropriate logistics processes before the start of production
-Resolve and eliminate shipping and receiving problems to ensure prompt and accurate payments to suppliers
-Take care of the onboarding process and training for new employees
Services - Leading a team of currently 15 employees supporting services in People development, Talent acquisition/Recruiting, and HR core processes
Strategy - Designing, developing, and implementing both tactical and strategic business operational plans and objectives including new hire processing, onboarding, and integration as well as exits
People - Accountable for leading a diverse, distributed, and hybrid workplace team, building team capability, and ensuring inclusion, and collaboration. Delivers success through empowerment and accountability by modeling, coaching, and caring for team members
Coach - Define team objectives and outcomes; enable success across boundaries; help the team adapt and learn
Care - Attract and retain great people; know everyone’s capabilities and aspirations; invest in the growth of others
Collaboration - with unit human resources and policy owners regarding policy administration and recommendations to provide exceptional customer service, improve processes, and provide easy-to-use tools to the business
Administer the operation of a Trade and Export Finance loan portfolio
Evaluate transportation document packages for compliance with credit utilization/funding requirements, identify gaps in attaining ECA guarantees or Private Credit Insurance coverage, and convey shortfalls to the appropriate parties
Conduct accounting entries and ensure proper reporting
Process all portfolio-related forms and invoices and handle complex customer service issues and requests
Review lending and export transportation documentation for completeness and accuracy
Identify and assess underlying risks and issues of deficiencies in lending documentation to determine the appropriate course of action and communicate problematic documentation concerns to the appropriate parties
Provide support on projects and requests to aid in decisions affecting Global Trade Finance operations
Help senior colleagues manage customer relationships by using relevant systems
Perform the development and implementation of technical solutions
Test deliverables against acceptance criteria
Execute necessary documentation, as directed, or needed
Provide incident support by resolving tickets in ServiceNow
Assist in implementing the SAP Central Finance solution for Deere
Work closely with the Product Manager to understand business requirements and priorities
Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
• Perform the development and implementation of technical solutions
• Test deliverables against acceptance criteria
• Execute necessary documentation, as directed, or needed
• Provide incident support by resolving tickets in ServiceNow
Collaboration:
• Work closely with the Product Manager to understand business requirements and priorities
• Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
• Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Perform the development and implementation of technical solutions
Test deliverables against acceptance criteria
Execute necessary documentation, as directed, or needed
Provide incident support by resolving tickets in ServiceNow
Assist in implementing the SAP Central Finance solution for Deere
Work closely with the Product Manager to understand business requirements and priorities
Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Build and design the recruitment strategy in collaboration with the team
Work on continuous improvement for talent acquisition processes, improving operational effectiveness, and adding value for our customers
Define the most appropriate sourcing strategy and support the management in deploying employer branding activities across the region
Perform recruitment activities to fill various internal roles including interns, entry-level, and senior positions across EMEA with a main focus on the Polish and UK markets
Share best practices with the department team members and colleagues in Europe to maintain the required service level
Train more junior colleagues and interns
Maintain KPIs and produce timely and accurate reports
In your role as a Senior GL Accountant, you will perform and coordinate the execution of different accounting processes to submit accurate and timely financial results on a monthly basis. In addition to that you will maintain good relations with business partners and drive change proactively
In addition, you will:
• Assume responsibility for monthly financial statements according to US GAAP and perform monthly reviews with our internal customers
• Act as the contact person for accounting-related topics for internal departments, internal and external auditors as well as other accounting departments around the globe
• Manage projects for standardization and harmonization of accounting processes as well as development and implementation of new processes in accounting
In your role as a GL Accountant, you will perform and coordinate the execution of different accounting processes to submit accurate and timely financial results on a monthly basis. In addition to that you will maintain good relations with business partners
In addition, you will:
• Assume responsibility for monthly financial statements according to US GAAP and perform monthly reviews with our internal customers
• Act as the contact person for accounting-related topics for internal departments, internal and external auditors as well as other accounting departments
• Provide support to colleagues in other units and secure knowledge transfer on an appropriate level
• Be an active part of continuous improvement initiatives
• Support the transition management of workload to and from other Deere locations
In your role as an FC Accountant, you will be responsible for the financial planning and analysis, performing and coordinating the execution of different accounting and forecasting processes and you will maintain good relations with our business partners
In addition, you will:
• Assume responsibility for monthly financial statements according to US GAAP and perform monthly reviews with our internal customers
• Perform financial forecasting, reporting, and operational metric tracking
• Calculate intercompany support cost charges for our Business Service Center in alignment with other Deere units and accordance with current transfer pricing rules
• Prepare transfer price documentation
• Support the implementation of current projects, especially CFIN and S4 HANA
• Act as the primary contact person for finance-related topics to the business, internal departments, internal and external auditors as well as other finance departments
• Maintain cost center budgets, coordinate planning efforts, and perform regular budget control activities
• Manage projects for standardization and harmonization of processes as well as development and implementation of new processes in finance and accounting
• Be an active part of continuous improvement initiatives
Manage and develop trade and export financing solutions to support branch sales objectives with a special focus on emerging markets
Develop and support asset-based and structured finance concepts by maximizing the use of export credit agencies, private credit risk insurance, and other credit enhancements to minimize the risk exposure to the Company
Manage the entire process related to credit insurance coverage provided by Export Credit Agencies and Private Credit Risk Insurers
Assume responsibility for all loan documentation in close cooperation with the Legal Department
Manage relationships with customer accounts and configure product and service solutions and associated contractual terms that meet the customer's mid-to and long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreements within a pre-defined range of commercial parameters
Supervise the department´s Account Management and Reporting function
Support the development of new financing programs and project finance opportunities for emerging markets by minimizing company exposure based on the use of Export Credit Agencies and Private Credit Risk Insurance and ensuring legal compliance
Cooperate closely with Credit Management in evaluating credit risk related to new financing exposures
Monitor and evaluate the performance of existing exposures and risk structures for the company
Develop a personal network within the business sector and represent the organization at business sector events
The main task of the Business Analyst is to work as a consultant to optimize John Deere’s dealers’ aftermarket profitability and increase customer experience
To accomplish that you will:
• Develop business goals together with our dealers and internal stakeholders
• Create a clear action plan for the dealer and ensure the execution
• Negotiate and influence decision makers focusing on aligned goals
• Deliver presentations and run business meetings with external and internal partners
• Track and improve RPM metrics together with dealers in your area of responsibility
• Maintain, support, and adjust John Deere’s ordering system
Junior Customer Support Representative with German
Kolorowa 2, Grunwald, Poznań
Wygasła: 07.02.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
As a Junior Customer Support Representative in the Product Support Contact Center (PSCC) located in Poznań, Poland, you will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solution Group product related inquiries, issues, and concerns to optimize customer satisfaction and retention. We're creating a new team, that would drive customer experience through professional service and responding to product related enquiries supporting Europe, Asia, and Africa. In addition, you will:
Your Responsibilities:
- Support customers and dealers in German and English in a contact center environment
- Provide support via multiple channels (telephone, email, and tickets)
- Effectively document each interaction within the Case & Contact Management System
As a Customer Service Representative in the Product Support Contact Center (PSCC) located in Poznań, Poland, you will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solution Group product related inquiries, issues, and concerns to optimize customer satisfaction and retention. We're creating a new team, that would drive customer experience through professional service and responding to product related enquiries supporting Europe, Asia, and Africa
In addition, you will:
• Support customers and dealers in French and English in a contact center environment
• Provide support via multiple channels (telephone, email, and tickets)
• Effectively document each interaction within the Case & Contact Management System
Perform activities within Human Resources to support major processes such as compensation and benefits and HRIS updating
Preparation of HR reports for different internal and external parties
Cooperation with the external stakeholder - payroll provider to ensure high-quality payroll and timely resolution of issues completing payroll (Reviews and verifies payroll data in a timely manner)
Act as a point of contact and provide information to employees and managers regarding HR related questions and issues
Build engagement of the employees and positive candidate experience
Cooperation with external and internal suppliers in the HR area
Act as a point of contact for foreign units in processes such as exits, requisitions, data accuracy and system updates
Participate in local activities related to employer branding
Preparation and support to local Talent Development team in training administration
Support local managers and HR Team in preparation of onboarding events for new joiners
Responsibility for maintaining the correctness of data in the Employee Central system
• Perform the development and implementation of technical solutions
• Test deliverables against acceptance criteria
• Execute necessary documentation, as directed, or needed
• Provide incident support by resolving tickets in ServiceNow
Collaboration:
• Work closely with the Product Manager to understand business requirements and priorities
• Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
• Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Perform the development and implementation of technical solutions
Test deliverables against acceptance criteria
Execute necessary documentation, as directed, or needed
Provide incident support by resolving tickets in ServiceNow
Assist in implementing the SAP Central Finance solution for Deere
Work closely with the Product Manager to understand business requirements and priorities
Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Perform the development and implementation of technical solutions
Test deliverables against acceptance criteria
Execute necessary documentation, as directed, or needed
Provide incident support by resolving tickets in ServiceNow
Assist in implementing the SAP Central Finance solution for Deere
Work closely with the Product Manager to understand business requirements and priorities
Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Onboard and implement across Region 2 John Deere Dealerships the ExpertConnect system and other dealer systems enabling the Centralized and Connected Support Strategy
Teacher, trainer, and educator for dealerships – virtually training dealers on new technology with a shared interest in dealer’s development and change management
Leverage Region 2 dealer and channel experience to influence dealer organizational changes regarding Centralized and Connected Support Strategy dealer capabilities
Continually optimize processes and touchpoints to support Dealers and Field Team members as efficiently and effectively as possible
Cross-functional collaboration with Regional as well as Enterprise teams such ExpertConnect Team and Digital Aftermarket & Customer Support (DA&CS) Team
Independently manage your dealer portfolio while being a team contributor
Support the achievement of regional and divisional objectives and key results
Junior Customer Support Representative with German
Kolorowa 2, Grunwald, Poznań
Wygasła: 08.01.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
As a Junior Customer Support Representative in the Product Support Contact Center (PSCC) located in Poznań, Poland, you will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solution Group product related inquiries, issues, and concerns to optimize customer satisfaction and retention. We're creating a new team, that would drive customer experience through professional service and responding to product related enquiries supporting Europe, Asia, and Africa. In addition, you will:
Your Responsibilities:
- Support customers and dealers in German and English in a contact center environment
- Provide support via multiple channels (telephone, email, and tickets)
- Effectively document each interaction within the Case & Contact Management System
Provide consolidations and US Generally Accepted Accounting Principles (GAAP) accounting and forecasting support for John Deere Financial units worldwide
Prepare and analyze financial information and reports for management use in making Company financial decisions
Provide financial counselling for new product development, accounting guidance, and changes in accounting policies and procedures
Support Company initiatives in process improvements, efficiency, and automation
• Perform the development and implementation of technical solutions
• Test deliverables against acceptance criteria
• Execute necessary documentation, as directed, or needed
• Provide incident support by resolving tickets in ServiceNow
Collaboration:
• Work closely with the Product Manager to understand business requirements and priorities
• Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
• Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Perform the development and implementation of technical solutions
Test deliverables against acceptance criteria
Execute necessary documentation, as directed, or needed
Provide incident support by resolving tickets in ServiceNow
Assist in implementing the SAP Central Finance solution for Deere
Work closely with the Product Manager to understand business requirements and priorities
Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Perform the development and implementation of technical solutions
Test deliverables against acceptance criteria
Execute necessary documentation, as directed, or needed
Provide incident support by resolving tickets in ServiceNow
Assist in implementing the SAP Central Finance solution for Deere
Work closely with the Product Manager to understand business requirements and priorities
Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
As a Customer Service Representative in the Product Support Contact Center (PSCC) located in Poznan, Poland, you will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solution Group product related inquiries, issues, and concerns to optimize customer satisfaction and retention. We're creating a new team, that would drive customer experience through professional service and responding to product related enquiries supporting Europe, Asia, and Africa
In addition, you will:
• Support customers and dealers in German and English in a contact center environment
• Provide support via multiple channels (telephone, email, and tickets)
• Effectively document each interaction within the Case & Contact Management System
As a Customer Service Representative in the Product Support Contact Center (PSCC) located in Poznań, Poland, you will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solution Group product related inquiries, issues, and concerns to optimize customer satisfaction and retention. We're creating a new team, that would drive customer experience through professional service and responding to product related enquiries supporting Europe, Asia, and Africa
In addition, you will:
• Support customers and dealers in French and English in a contact center environment
• Provide support via multiple channels (telephone, email, and tickets)
• Effectively document each interaction within the Case & Contact Management System
Wsparcie w pracach przygotowawczych szkoleń online i na żywo – nagrywanie materiałów oraz ich modyfikowanie na potrzeby Zespołu Szkoleniowego
Pomoc przy współpracy z dostawcami przy modyfikacjach studia online
Wsparcie przy tworzeniu kampanii marketingowych oraz kontakt z dealerami
Pomoc w zaawansowanym laboratorium szkoleniowym w szkoleniach dla Polski i Europy
Tworzenie materiałów szkoleniowych przy użyciu najnowocześniejszych technologii, takich jak: Blue Screen, Virtual Studio, Virtual Reality, Augmented Reality oraz metod tradycyjnych
Junior Customer Support Representative with German
Kolorowa 2, Grunwald, Poznań
Wygasła: 09.12.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
As a Junior Customer Support Representative in the Product Support Contact Center (PSCC) located in Poznań, Poland, you will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solution Group product related inquiries, issues, and concerns to optimize customer satisfaction and retention. We're creating a new team, that would drive customer experience through professional service and responding to product related enquiries supporting Europe, Asia, and Africa. In addition, you will:
Your Responsibilities:
- Support customers and dealers in German and English in a contact center environment
- Provide support via multiple channels (telephone, email, and tickets)
- Effectively document each interaction within the Case & Contact Management System
• Perform the development and implementation of technical solutions
• Test deliverables against acceptance criteria
• Execute necessary documentation, as directed, or needed
• Provide incident support by resolving tickets in ServiceNow
Collaboration:
• Work closely with the Product Manager to understand business requirements and priorities
• Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
• Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Perform the development and implementation of technical solutions.=
Test deliverables against acceptance criteria
Execute necessary documentation, as directed, or needed
Provide incident support by resolving tickets in ServiceNow
Assist in implementing the SAP Central Finance solution for Deere
Work closely with the Product Manager to understand business requirements and priorities
Analyze assignments and determine software specifications that must be fulfilled to achieve objectives and resolve technical integration and performance issues
Collaborate with other relevant stakeholders and team members to ensure that features meet business needs
Build & design the recruitment strategy in collaboration with the French and Polish team
Work on continuous improvement for talent acquisition processes, improving operational effectiveness and adding value for our customers
Define the most appropriate sourcing strategy & support the management in deploying Employer branding activities across the region
Perform recruitment activities to fill various internal roles including entry-level and senior positions across EMEA with a main focus on the French market
Share best practices with the department team members & colleagues in Europe to maintain required service level
Train more junior colleagues & interns
Maintain KPI’s, produce timely and accurate reports
Support for financial department (assistance in the preparation of comprehensive Excel files for the accounting processes of consolidation for countries - Germany, Poland, France, Spain)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with German
Kolorowa 2, Grunwald, Poznań
Wygasła: 17.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
As a Customer Service Representative in the Product Support Contact Center (PSCC) located in Poznan, Poland, you will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solution Group product related inquiries, issues, and concerns to optimize customer satisfaction and retention. We're creating a new team, that would drive customer experience through professional service and responding to product related enquiries supporting Europe, Asia, and Africa
In addition, you will:
• Support customers and dealers in German and English in a contact center environment
• Provide support via multiple channels (telephone, email, and tickets)
• Effectively document each interaction within the Case & Contact Management System
As a Customer Service Representative in the Product Support Contact Center (PSCC) located in Poznań, Poland, you will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solution Group product related inquiries, issues, and concerns to optimize customer satisfaction and retention. We're creating a new team, that would drive customer experience through professional service and responding to product related enquiries supporting Europe, Asia, and Africa
In addition, you will:
• Support customers and dealers in French and English in a contact center environment
• Provide support via multiple channels (telephone, email, and tickets)
• Effectively document each interaction within the Case & Contact Management System
Organize and administer New Hire data entries and changes in Success Factors
Perform routine processing of HR transactions including transfers, leaves, terminations, and employee data updates
Create and update job requisitions and their approval processes
Process engagement and disengagement of Contingent Workers
Handle Position Updates including creating new positions, and updates to position attributes for Job Reclassifications, Reorganizations, Career Progression and Standard hours changes
Identify issues and escalate appropriately to HR Operations Manager
Junior Customer Support Representative with German
Kolorowa 2, Grunwald, Poznań
Wygasła: 08.11.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
As a Junior Customer Support Representative in the Product Support Contact Center (PSCC) located in Poznań, Poland, you will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solution Group product related inquiries, issues, and concerns to optimize customer satisfaction and retention. We're creating a new team, that would drive customer experience through professional service and responding to product related enquiries supporting Europe, Asia, and Africa. In addition, you will:
Your Responsibilities:
- Support customers and dealers in German and English in a contact center environment
- Provide support via multiple channels (telephone, email, and tickets)
- Effectively document each interaction within the Case & Contact Management System
Build & design the recruitment strategy in collaboration with the French and Polish team
Work on continuous improvement for talent acquisition processes, improving operational effectiveness and adding value for our customers
Define the most appropriate sourcing strategy & support the management in deploying Employer branding activities across the region
Perform recruitment activities to fill various internal roles including entry-level and senior positions across EMEA with a main focus on the French market
Share best practices with the department team members & colleagues in Europe to maintain required service level
Train more junior colleagues & interns
Maintain KPI’s, produce timely and accurate reports
The main task of the Business Analyst is to work as a consultant to optimize John Deere’s dealers’ aftermarket profitability and increase customer experience
To accomplish that you will:
• Develop business goals together with our dealers and internal stakeholders
• Create clear action plan for the dealer and ensure execution
• Negotiate and influence decision makers focusing on aligned goals
• Deliver presentations and run business meetings with external and internal partners
• Track and improve RPM metrics together with dealers in your area of responsibility
• Maintain, support, and adjust John Deere’s ordering system
Fulfillment of IT Hardware, Software, Maintenance and Service Requests from request to deployment including request management, purchasing, ticket documentation, reporting & monitoring
Interaction with Deere internal customers during the request fulfillment process (Consulting, Request Clarification, Status updates, Escalations)
Collaborate with cross functional teams within IT, Supply Management and Legal (if required) and external suppliers
Act as a “subject matter expert” regarding any questions around the IT request processes & tools
Establishes, reports and monitors request ticket and purchase order status. Initiates appropriate actions in case of issues
Oversees IT budget available for unit supported, requests budget changes if needed
Completes changes and improvements to processes. This may include modifying existing or designing new processes or tools. Responsible for communicating and recording change documentation
As a DTAC TSS (Technical Support Specialist) your mission is to maximize uptime of our customer`s tractor fleets. Your task is to support our worldwide dealer organization for technical inquires, deliver technical services and monitor upcoming issues. You are part of an integrated network and will support the Problem Resolution Process as an interface between dealer and production / engineering