Czy macie jakieś informacje na temat pracy w tej firmie? Jak wygląda atmosfera? Czy wynagrodzenie jest dobre? Czy są jakieś benefity? Jakie są warunki pracy? Z góry dzięki!
‘Be the face’ of the office - sustaining and advocating our culture, looking after the reception space and all shared office areas, such as conference rooms, cafeteria, kitchens
Maintenance and management of inventory spaces like studios or storage
Handle incoming and outgoing correspondence (e-mail, letters, packages, etc.)
Plan and ensure we are stocked with everything from coffee and groceries to office supplies
Preparing welcome packs for onboardings
Supporting all employees in solving ad hoc problems (technical, administrative, occasional help during internal events)
Work with the Office Manager on other administrative tasks
Cooperate with the cleaning service and building administration
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Creating technical specifics required for the quotes
Managing estimation and production processes in close cooperation with Sales Team and Suppliers
Conducting negotiations and aiming for cost reductions to meet target costs
Identifying and implementing cost-saving initiatives related to packaging materials, efficiency, transportation, and storage
Optimizing packaging supply base for cost, lead time, quality, regionalization, standardization, and compliance with customer and internal requirements
Support all activities in cost estimating and take a proactive approach toward improvements
Collaborating closely with the Sales Team, Logistics Team, and Head of Production
Strategizing and managing Packhelp’s key social media channels
Acting as the brand persona on platforms such as Instagram, Facebook, YouTube, TikTok, and LinkedIn
Planning and executing a monthly Social Media Calendar, generating creative post ideas and drafting briefs for collaboration with creative and copywriting experts
Working closely with the CRM and Paid Teams to develop and execute integrated campaigns
Setting and achieving social media KPIs such as traffic, (micro)conversions, engagement rate, and followers
Preparing regular reports and analyses, incorporating insights into future strategies
Overseeing social media execution of client collabs
Preparing and supervising digital media initiatives that will generate revenue agreed growth KPIs
Strategizing, planning and delivering Google Ads campaigns – with a data-driven approach, and goal-oriented attitude within the group of targeted markets
Optimizing & growing all types of Google campaigns – continually learning & experimenting with communications, creatives, bidding strategies
Tracking and reporting KPI delivery, having the freedom to make your own decisions, and taking responsibility for the ROI of the particular marketing budget
Strategizing and managing Packhelp’s key social media channels, including Instagram, Facebook, YouTube, TikTok and LinkedIn
Planning and executing (posting, editing, updating) a monthly Social Media Calendar, with support from our Art Director. Coming up with post ideas, drafting briefs, and working closely with the creative and copywriting experts on delivering all assets
Launching cross-channel marketing campaigns, in close collaboration with the Brand Director as well as the CRM and Paid Teams
Focusing on setting and achieving social media KPIs such as traffic, (micro)conversions, engagement rate, or followers. Preparing regular reports and analyses
Overseeing the social media execution of the client collabs run by Customer Marketing Specialists
Managing the budget for social media projects, extra post boosts, and collabs. Working together with our paid specialists and/or external agencies on supporting the organic channels with paid activities
Proactively optimizing our social media performance; looking for alternative solutions and hypotheses to be tested; and exploring new target groups and personas
Creating technical specifics required for the quotes
Managing estimation and production processes in close cooperation with Sales Team and Suppliers
Conducting negotiations and aiming for cost reductions to meet target costs
Identifying and implementing cost-saving initiatives related to packaging materials, efficiency, transportation, and storage
Optimizing packaging supply base for cost, lead time, quality, regionalization, standardization, and compliance with customer and internal requirements
Support all activities in cost estimating and take a proactive approach toward improvements
Collaborating closely with the Sales Team, Logistics Team, and Head of Production
Being the aftersales point of contact for customers during their cooperation with Packhelp
Presenting the customers with a project overview and steps necessary for successful production and delivery, while making sure that each element is clear and understood
Participation in customer retention processes by active phone reachouts and management of clients' portfolios
Contributing to Sales and Customer Success development projects
Maintaining short time-to-reply, concise communication, and a proactive approach to customer needs
Working on customer satisfaction, improving NPS, and public ratings
Identifying potential issues or customer churn and collaborating with sales on mitigating these
Gathering feedback and constantly improving own workflows to enhance the customer experience
Preparing state-of-the-art sales offers for one-time packaging purchases and long-term contracts alike
Creating technical specs required to quote, ability to understand customer needs, and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spending by performing up-selling, cross-selling, and lock-in trades with customers
Monitoring and analyzing website traffic, sales data, and customer behavior to identify trends and opportunities for improvement
Collaborating with marketing, sales and product team to measure the effectiveness of digital marketing campaigns and recommending strategies for optimization
Together with the product and marketing team, planning, executing, and analyzing A/B tests to evaluate the impact of changes on our e-commerce platform and paid marketing
Utilizing web analytics tools to generate regular reports and presenting findings to key stakeholders
Staying up-to-date with industry trends, competitive landscape, and emerging technologies to ensure our e-commerce strategies remain innovative and effective
Portfolio Management: development of new products and services (VAS); optimization of the existing portfolio (pricing, materials, production time)
Project Planning: Developing a comprehensive project plan that defines its scope, objectives, schedule, milestones, and outcomes. Creating a plan aligned with the strategic goals of the company and obtaining necessary approvals from stakeholders
Interdepartmental Coordination: Collaborating with teams including product development, marketing, design, procurement, strategy, and production to gather requirements, establish design criteria, and align project goals. Facilitating effective communication and teamwork among team members
Supplier Selection and Management: Identifying and evaluating potential packaging suppliers based on your specialized knowledge, quality standards, production capabilities, and sustainable development practices. Negotiating contracts and managing relationships in the initial phase of post-implementation
Packaging Design and Development: Overseeing the design and development of new packaging concepts, considering factors such as aesthetics, functionality, material selection, cost-effectiveness, and environmental impact. Reviewing and approving design proposals before proceeding to the prototyping phase
Regulatory Compliance: Ensuring that new packaging complies with all relevant industry regulations, safety standards, and labeling requirements. Obtaining necessary certifications and approvals
Sustainable Development Integration: Advocating for sustainable packaging practices and materials, aiming to reduce waste, carbon footprint, and environmental impact. Implementing environmentally friendly initiatives wherever possible
Risk Assessment and Mitigation: Identifying potential threats that could impact project success and developing proactive strategies to mitigate them. Monitoring project-related risks throughout its lifecycle and promptly resolving emerging issues
Writing blog posts, researching topics and keywords for blog articles, and creating articles from scratch (including images, Yoast, any videos, etc.) in WordPress
Create high-quality, well-researched, and original content in French that aligns with our brand voice, values, and objectives
Copywriting in terms of shorter forms
Writing guest articles in order to gain backlinks
Translating and creating localized versions of lead nurturing emails, mailings, and newsletters
Produce various content types, including case studies, product pages, UX/UI copy, one-pagers, landing pages and more
Distribution of content through social media
Creating landing pages aimed at customer acquisition
Assisting in other translation- and content-driven projects that the team is tasked with
Conduct thorough research on industry-related topics and stay up-to-date with the latest trends to ensure content accuracy and relevance
Researching and writing for various mediums (mostly blog posts and product pages), focusing on increasing organic traffic and converting it into leads
Creating and implementing, and owning a content creation and SEO strategy for your market that complements the launch of new products, services, and verticals at Packhelp
Developing and executing data-backed, holistic backlinking campaigns around new products, services and content
Monitoring organic traffic and micro conversions, proactively spotting trends, and appropriately reacting to fluctuations
Writing/localizing copy for UX, CRM (email) and performance campaigns
Regularly liaising with your regional Pod (Sales Execs, Account Managers, BDMs and Customer Support) to improve the way Packhelp operates in your region
Creating technical specifics required for the quotes
Managing estimation and production processes in close cooperation with Sales Team and Suppliers
Conducting negotiations and aiming for cost reductions to meet target costs
Identifying and implementing cost-saving initiatives related to packaging materials, efficiency, transportation, and storage
Optimizing packaging supply base for cost, lead time, quality, regionalization, standardization, and compliance with customer and internal requirements
Support all activities in cost estimating and take a proactive approach toward improvements
Collaborating closely with the Sales Team, Logistics Team, and Head of Production
Managing the offer preparation process, ensuring accurate and timely completion of all offer-related tasks
Collaborating closely with the Sales team to understand customer requirements and incorporate them into the offer
Liaising with the Production team to gather necessary details for the offer, including product specifications, pricing, and delivery timelines
Coordinating with the Supply Chain team to ensure the availability of required materials and components for the proposed offer
Preparing and compiling comprehensive offer documents, ensuring the accuracy and completeness of all information
Continuously evaluating and improving the offer preparation process to enhance efficiency and accuracy
Sharing relevant information from the offer preparation process with the commercial team to contribute to ongoing packaging portfolio improvement efforts
Monitoring and analyzing website traffic, sales data, and customer behavior to identify trends and opportunities for improvement
Collaborating with marketing, sales and product team to measure the effectiveness of digital marketing campaigns and recommending strategies for optimization
Together with the product and marketing team, planning, executing, and analyzing A/B tests to evaluate the impact of changes on our e-commerce platform and paid marketing
Utilizing web analytics tools to generate regular reports and presenting findings to key stakeholders
Staying up-to-date with industry trends, competitive landscape, and emerging technologies to ensure our e-commerce strategies remain innovative and effective
Portfolio Management: development of new products and services (VAS); optimization of the existing portfolio (pricing, materials, production time)
Project Planning: Developing a comprehensive project plan that defines its scope, objectives, schedule, milestones, and outcomes. Creating a plan aligned with the strategic goals of the company and obtaining necessary approvals from stakeholders
Interdepartmental Coordination: Collaborating with teams including product development, marketing, design, procurement, strategy, and production to gather requirements, establish design criteria, and align project goals. Facilitating effective communication and teamwork among team members
Supplier Selection and Management: Identifying and evaluating potential packaging suppliers based on your specialized knowledge, quality standards, production capabilities, and sustainable development practices. Negotiating contracts and managing relationships in the initial phase of post-implementation
Packaging Design and Development: Overseeing the design and development of new packaging concepts, considering factors such as aesthetics, functionality, material selection, cost-effectiveness, and environmental impact. Reviewing and approving design proposals before proceeding to the prototyping phase
Regulatory Compliance: Ensuring that new packaging complies with all relevant industry regulations, safety standards, and labeling requirements. Obtaining necessary certifications and approvals
Sustainable Development Integration: Advocating for sustainable packaging practices and materials, aiming to reduce waste, carbon footprint, and environmental impact. Implementing environmentally friendly initiatives wherever possible
Risk Assessment and Mitigation: Identifying potential threats that could impact project success and developing proactive strategies to mitigate them. Monitoring project-related risks throughout its lifecycle and promptly resolving emerging issues
Supporting the sales team with category knowledge and relationships (or making own efforts if required to develop/show best practices to the sales team)
Conducting customer interviews, market research, and competitor checks
Staying updated with industry regulations, market trends, and competitor activities
Assessing and managing category performance to identify opportunities for value proposition improvement (across assortment, price, and promo)
Delivering identified vertical-specific initiatives by working closely with cross-functional teams, including design, marketing, and sales
Preparing state-of-the-art sales offers for one-time packaging purchases and long-term contracts alike
Creating technical specs required to quote, ability to understand customer needs, and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spending by performing up-selling, cross-selling, and lock-in trades with customers
Serving as the primary point of contact for key accounts, developing and maintaining strong relationships with clients' stakeholders
Gaining a deep understanding of client's business goals, challenges, and needs, and aligning our solutions to address them effectively
Developing and executing strategic account plans to achieve revenue growth targets and maximize customer satisfaction
Collaborating cross-functionally with internal teams, including Sales, Marketing, and Product Development, to ensure the successful implementation of account strategies
Identifying upsell and cross-sell opportunities within assigned customers
Staying updated on industry trends, competitive landscape, and market conditions to provide valuable insights and recommendations to clients
Providing exceptional customer service, resolving issues promptly, and ensuring a high level of client satisfaction
Defining the vision and strategy in regard to Packhelp's pricing policy across all products and services offered, leveraging pricing as one of the main growth drivers
Defining and managing ongoing pricing experiments across different products and markets and eventually achieving optimal unit economics
Creating and managing discounts and promotions policy
Defining and testing different monetization strategies
Collecting and managing market and competition research, enabling the company to keep the pricing attractive
Close collaboration with multiple teams (e.g. Supply Chain for COGS, Marketing for promos, revenue for price feedback)
Preparing state-of-the-art sales offers for one time packaging purchases and long-term contracts alike
Creating technical specs required to quote, ability to understand customer needs, and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling, and lock-in trades with customers
Preparing state-of-the-art sales offers for one-time packaging purchases and long-term contracts alike
Creating technical specs required to quote, ability to understand customer needs, and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spending by performing up-selling, cross-selling, and lock-in trades with customers
Preparing state-of-the-art sales offers for one time packaging purchases and long-term contracts alike
Creating technical specs required to quote, ability to understand customer needs, and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling, and lock-in trades with customers
Close collaboration with the CRO on creating and maintaining the strategic plan in line with overall company objectives while maintaining the balance between long-term core initiatives, mid-term activities as well as quick wins to achieve targets
Leading high-performance teams to create and implement strategic initiatives across performance marketing channels including SEO & content, PPC, CRM, affiliation
Managing and reviewing the annual budget to drive business goals, ensuring the development of plans and forecasts
Building and nurturing strong working relationships with cross-functional partners to ensure clarity and alignment around the brand direction, key strategic decisions, and business performance
Diving into the analysis of customer insights to improve customer understanding, strengthen acquisition and retention efforts, enhance targeted marketing campaigns, and drive key business strategies
Facilitating effective brainstorming sessions which contribute to the generation of new ideas that push the boundaries of what’s possible within Growth Marketing
Managing estimation and production processes in close cooperation with Sales Team and Suppliers
Conducting negotiations and aiming for cost reductions to meet target costs
Identifying and implementing cost-saving initiatives related to packaging materials, efficiency, transportation, and storage
Optimizing packaging supply base for cost, lead time, quality, regionalization, standardization, and compliance with customer and internal requirements
Support all activities in cost estimating and take a proactive approach toward improvements
Collaborating closely with the Sales Team, Logistics Team, and Head of Production
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Managing estimation and production processes in close cooperation with Sales Team and Suppliers
Conducting negotiations and aiming for cost reductions to meet target costs
Identifying and implementing cost-saving initiatives related to packaging materials, efficiency, transportation, and storage
Optimizing packaging supply base for cost, lead time, quality, regionalization, standardization, and compliance with customer and internal requirements
Support all activities in cost estimating and take a proactive approach toward improvements
Collaborating closely with the Sales Team, Logistics Team, and Head of Production
Leading the team of Account Executives: KPIs’ setting, motivating team to meet challenging targets, running weekly 1on1s, providing support in sales techniques, and building long-term relationships with customers
Overcoming challenges relevant to overseeing cross-departmental projects
Weekly reporting on goals’ delivery directly to the Head of Sales
Working on sales strategy and developing sales processes
Sales forecasting
Collaborating closely with the Head of Sales & VP of Sales Operations
Strategising and managing Packhelp’s key social media channels, including Instagram, Facebook, YouTube, TikTok and LinkedIn
Working closely with the Creative Team on launching cross-channel campaigns
Focusing on setting and achieving social media KPIs such as traffic, (micro)conversions, and engagement rate of followers. Preparing regular reports and analyses
Overseeing the execution of SM collabs run by the Influencer Marketing Manager and Community Specialist
Managing the budget for social media activities, extra post boosts, and collabs
Proactively optimising our social media performance; looking for alternative solutions and hypotheses to be tested; exploring new target groups and personas
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Strategising and managing Packhelp’s key social media channels, including Instagram, Facebook, YouTube, TikTok and LinkedIn
Working closely with the Creative Team on launching cross-channel campaigns
Focusing on setting and achieving social media KPIs such as traffic, (micro)conversions, and engagement rate of followers. Preparing regular reports and analyses
Overseeing the execution of SM collabs run by the Influencer Marketing Manager and Community Specialist
Managing the budget for social media activities, extra post boosts, and collabs
Proactively optimising our social media performance; looking for alternative solutions and hypotheses to be tested; exploring new target groups and personas
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Strategising and managing Packhelp’s key social media channels, including Instagram, Facebook, YouTube, TikTok and LinkedIn
Working closely with the Creative Team on launching cross-channel campaigns
Focusing on setting and achieving social media KPIs such as traffic, (micro)conversions, and engagement rate of followers. Preparing regular reports and analyses
Overseeing the execution of SM collabs run by the Influencer Marketing Manager and Community Specialist
Managing the budget for social media activities, extra post boosts, and collabs
Proactively optimising our social media performance; looking for alternative solutions and hypotheses to be tested; exploring new target groups and personas
Building and executing Packhelp’s social media strategy for our key channels, including Instagram, Facebook, YouTube, TikTok and LinkedIn
Working closely with our Head of Brand and Creative Director on launching cross-channel campaigns
Focusing on setting and achieving social media KPIs such as traffic, (micro)conversions, engagement rate or followers
Crafting the strategy and overseeing the execution of SM collabs run by the Influencer Marketing Manager and Community Specialist
Managing the budget for various social media activities, extra post boosts and collabs
Proactively optimizing our social media performance; looking for alternative solutions and hypotheses to be tested; exploring new target groups and personas
Managing the team (3 members), recruiting and providing feedback; planning workload, prioritizing & allocating tasks
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Develop, manage and optimize a performance-based affiliate program to drive new user acquisition
Own this channel from end-to-end including ideation, strategic vision, working with affiliates, creator partners, internal stakeholders and reporting results
Proactively source affiliate partners through outreach, social networks, marketplace sites and direct recruiting to hit monthly growth goals
Manage and optimize existing affiliate partners: provide appropriate customer support, maintain direct communication, recommend new campaigns for affiliates, analyze performance and provide feedback, monitor affiliate activity, keep affiliates up to date, identify areas of improvement and recommend ways to increase affiliate performance
Build community and deepen relationships with existing affiliates, organize promotions and special events for affiliates
Source and engage with other performance-based traffic sites
Analyze campaigns and develop strategies for promoting the program
Create reporting that shows program metrics and insights, including the number of partners, conversion rates per affiliate, number of acquired customers and leads through affiliates
Proactively monitor traffic sources to determine which affiliates should be prioritized and focused on
Manage channel revenue and profitability according to the company mission and business goals
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Hold full responsibility of companies Outbound activities including: defining outbound strategy, ICPs and market segments, collaborating on creating sales content, pitch decks, sequences, prospecting processes lead generation process etc
Set quarterly targets and strategies for the team within the OIT framework
Recruit, onboard and mentor team members across different seniority levels
Leverage technology to drive sales enablement and automation within teams’ scope of work
Collaborate in growth-related projects with sales, marketing and product / dev teams
Monitor results and constantly improve data infrastructure around Sales Development
Build a motivating and result-oriented culture inside the team
Develop, manage and optimize a performance-based affiliate program to drive new user acquisition
Own this channel from end-to-end including ideation, strategic vision, working with affiliates, creator partners, internal stakeholders and reporting results
Proactively source affiliate partners through outreach, social networks, marketplace sites and direct recruiting to hit monthly growth goals
Manage and optimize existing affiliate partners: provide appropriate customer support, maintain direct communication, recommend new campaigns for affiliates, analyze performance and provide feedback, monitor affiliate activity, keep affiliates up to date, identify areas of improvement and recommend ways to increase affiliate performance
Build community and deepen relationships with existing affiliates, organize promotions and special events for affiliates
Source and engage with other performance-based traffic sites
Analyze campaigns and develop strategies for promoting the program
Create reporting that shows program metrics and insights, including the number of partners, conversion rates per affiliate, number of acquired customers and leads through affiliates
Proactively monitor traffic sources to determine which affiliates should be prioritized and focused on
Manage channel revenue and profitability according to the company mission and business goals
Preparing state-of-the-art sales offers for one-time packaging purchases and long-term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spending by performing up-selling, cross-selling, and lock-in trades with customers
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Owning & managing transactional emails to ensure they are synchronised with any other automated communication to our customers
Working with a first-class marketing automation platform (Iterable) and taking advantage of its full capabilities
Keeping the team up-to-date with internal processes and ensuring that the CRM adapts to evolving customer journeys
Defining KPIs and regularly reviewing performance against strategic objectives
Driving campaigns and workflows optimization via A/B and other testing methodologies
Managing user consent in compliance with GDPR policies
Recruiting, managing and evolving a mid-size CRM team in a fast-changing environment
Working cross-functionally with Engineering, Product, Marketing, Design, and Data Teams to ensure that CRM communication aids a range of business objectives
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Develop and execute Paid Social campaigns for Packhelp on Facebook, Instagram, LinkedIn, Pinterest, Twitter, YouTube and others,
Develop and implement a Paid Social Strategy to aid Packhelp's overall digital marketing efforts,
Create audiences and targeting options for a variety of personas and markets, such as the UK, Germany, France, Poland, Spain, the Netherlands, and the Nordics,
Monitor and deliver business KPIs such as CAC, lead and customer acquisition, number of followers, engagement rate, traffic, and so on,
Collaborate with the Creative Team on visual assets for campaigns that are both functional and appealing,
Work closely on common goals and alignment with the Performance, Social Media, Creative, and MarComm Teams,
Ensure that Paid Social campaigns are consistent with the brand's strategic image and communication guidelines,
Maintain budget control and forecast spending in order to make future budget recommendations,
Prepare monthly and weekly reports that include an analysis of Paid Social campaign performance as well as short-term recommendations
Owning & managing transactional emails to ensure they are synchronised with any other automated communication to our customers
Working with a first-class marketing automation platform (Iterable) and taking advantage of its full capabilities
Keeping the team up-to-date with internal processes and ensuring that the CRM adapts to evolving customer journeys
Defining KPIs and regularly reviewing performance against strategic objectives
Driving campaigns and workflows optimization via A/B and other testing methodologies
Managing user consent in compliance with GDPR policies
Recruiting, managing and evolving a mid-size CRM team in a fast-changing environment
Working cross-functionally with Engineering, Product, Marketing, Design, and Data Teams to ensure that CRM communication aids a range of business objectives
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Preparing state-of-the-art sales offers for one time packaging purchases and long term contracts alike
Creating technical specs required to quote, ability to understand customer needs and correctly translating them into the technical language of packaging specifications
Maintaining continuous communication and re-engaging acquired accounts (Being responsible for customer retention)
Remaining in regular contact with clients to understand and meet their needs
Negotiating pricing levels with new and recurring customers
Managing payment terms
Increasing customer spend by performing up-selling, cross-selling and lock-in trades with customers
Developing and executing sales strategy across different regions, business units and market segments, including further penetration in SMB and parallel scaling up-market
Playing crucial role in the company growth and managing every aspect of our sales approach
Direct oversight and management of all customer-facing teams, including: Customer Support, Sales Development, Account Executives, Business Development and Account Management
Developing strategy on maximizing efficiency in revenue growth, including structural and process changes and creating new revenue streams
Close collaboration with CRO and VP of RevOps and other C-Level executives and Board Members (including investors), providing insights on processes, structure and/or offer improvements along with defining strategic shifts and directions on boosting sales results
Creating sales forecasts, budgets and financial plans in cooperation with CFO & CRO
Defining KPIs within the sales team, overseeing delivery and translating financial plan into team goals and execution strategies
Implementing new hiring processes, compensation plans, coaching frameworks and performance assessments in order to boost sales teams skillsets and abilities
Samodzielne obliczanie wynagrodzeń dla pracowników, kontraktorów oraz freelancerów zgodnie z prawem pracy, prawem podatkowym oraz świadczeniami społecznymi
Raportowanie i przygotowywanie deklaracji dla urzędów (ZUS, US, GUS)
Przygotowywanie dokumentów wynagrodzeniowych dla pracowników (RP -7, Z-3)
Przygotowywanie informacji podatkowej dla pracowników (PIT-11)
Doradztwo w obszarze prawa pracy oraz wynagrodzeń dla pracowników firmy