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Collaborate with various partners across Marsh structures in European region to analyze, identify, and provide insights for key projects (for example: claims management, Client management etc.)
Provide data insights for complex business problems that can be approached with analytical techniques to collect, explore, and extract information using tools such as Business Objects, Excel, Tableau, QLIKSENSE or other relevant BI tools
Identify data quality (DQ) requirements, define DQ metrics and perform ad hoc DQ assessments; automate DQ monitoring with visualizations
Build understanding of how data flows operational and analytic platforms
Support the data projects in Data Governance topics
Contribute by deep data analysis (such as sales data, client related data etc.) to Marsh transformation and transition projects, working closely with business subject matter experts
Investigate and present results of ad hoc data analysis requests
Lead the interpretation of data analysis and present findings in front of Senior Leadership Management
Provide comprehensive financial updates to the leaders by evaluating, analyzing and reporting appropriate data points
Manage relations with internal and external stakeholders / clients such as a business stakeholders, accounting operations team, tax advisors, tax office, auditors
Ensure US GAAP and local GAAP compliance and tax compliance (VAT, WHT, CIT) for required operation company
Have substantial experience in reconciliation of the local books to the US GAAP books
Possess the necessary experience in reviewing balance sheet reconciliations
Manage preparation of the local transfer pricing documentation
Ensure compliance with SOX regulations
Manage and monitor the implementation of e-invoicing project
Create and manage a team of invoicing specialists: recruiting, motivating, coaching and developing team members by setting clear goals, managing and prioritizing workload and monitoring performance
Close cooperation with English speaking stakeholders
Plan and develop new procedures within area of a team responsibility
Resolve internal clients escalations in a timely manner
Implementation of business-focused solutions within time and/or cost constraints
Prepare management reports
Process improvements
Coordination of various projects and team`s initiatives
Manage relations with internal and external stakeholders / clients, such as a business stakeholders, local accounting company, accounting operations team, tax advisors, tax office, auditors etc
Review the monthly reporting package received from local accounting vendor
Ensure US GAAP and local GAAP compliance and tax compliance (VAT, WHT, CIT) for required operation company
Handle the month-end closing activities, including posting revenues, reconciling accounts, and processing accruals in the Oracle system
Take responsibility for reconciling the Statutory vs. US GAAP reporting packages
Review local accounts and assesses local tax submissions
Oversee financial statements review to ensure data accuracy and compliance with Local Accounting Policies
Coordinate or assist in the coordination of the annual external audit
Manage preparation of the local transfer pricing documentation
Analyze regular reports, including tax reports, generated from Oracle systems
Provide support to Accounting Operations and Controllership concerning Accounts Payable, T&E, GL and Accounts Receivables when needed
Ensure the implementation of appropriate finance and controls procedures
Recommend and support for any projects aimed at enhancing accounting technology
Provide comprehensive financial updates to the leaders by evaluating, analyzing, and
reporting appropriate data points
Manage relations with internal and external stakeholders / clients such as a business stakeholders, accounting operations team, tax advisors, tax office, auditors
Ensure US GAAP and local GAAP compliance and tax compliance (VAT, WHT, CIT) for required operation company
Have substantial experience in reconciliation of the local books to the US GAAP books
Possess the necessary experience in reviewing balance sheet reconciliations
Manage preparation of the local transfer pricing documentation
Ensure compliance with SOX regulations
Manage and monitor the implementation of e-invoicing project
Stażysta/ tka (w pełni płatny 4 miesięczny Program Stażowy)
Prosta 68, Wola, Warszawa
Wygasła: 02.10.2023
pełny etat, część etatu
umowa o pracę
umowa zlecenie
praca zdalna
praca hybrydowa
praktykant / stażysta
Obowiązki:
Wsparcie szeregu procesów z cyklu życia polisy ubezpieczeniowej
Upewnienie się, że wszystkie dane klienta są poprawnie rejestrowane w naszych systemach
Przygotowywanie dokumentów dla naszych klientów i współpracowników
Sprawdzanie polis i umów w celu upewnienia się, że są poprawne
Tworzenie faktur i zapewnienie klientom odpowiednich informacji do dokonywania płatności
Zbieranie informacji o roszczeniach naszych klientów
Udział w spotkaniach zespołu, wydarzeniach i szkoleniach
Udział w projekcie stażowym, który stworzy możliwość rozwijania swoich umiejętności w wybranym przez siebie obszarze (udział w projekcie stażowym w 1 z 6 ścieżek dostępnych do wyboru)
Call for Interns (A fully paid internship program)
Prosta 68, Wola, Warszawa
Wygasła: 02.10.2023
full-time, part time
umowa o pracę
umowa zlecenie
home office work
hybrid work
trainee
Obowiązki:
Supporting a number of processes from the insurance lifecycle
Ensuring that all client details are correctly captured in our systems
Preparing documents for our clients and colleagues
Reviewing policies and contracts to make sure they are correct
Creating invoices and ensuring clients have the right information to make payments
Collecting information about claims faced by our clients (predominantly via email)
Taking part in team meetings, events and trainings
Participating in an internship project, which will create an opportunity to develop your skills in an area of your choice (you can choose from 6 paths)
Stażysta/ tka (w pełni płatny 4 miesięczny Program Stażowy)
Prosta 68, Wola, Warszawa
Wygasła: 02.09.2023
pełny etat, część etatu
umowa o pracę
umowa zlecenie
praca zdalna
praca hybrydowa
praktykant / stażysta
Obowiązki:
Wsparcie szeregu procesów z cyklu życia polisy ubezpieczeniowej
Upewnienie się, że wszystkie dane klienta są poprawnie rejestrowane w naszych systemach
Przygotowywanie dokumentów dla naszych klientów i współpracowników
Sprawdzanie polis i umów w celu upewnienia się, że są poprawne
Tworzenie faktur i zapewnienie klientom odpowiednich informacji do dokonywania płatności
Zbieranie informacji o roszczeniach naszych klientów
Udział w spotkaniach zespołu, wydarzeniach i szkoleniach
Udział w projekcie stażowym, który stworzy możliwość rozwijania swoich umiejętności w wybranym przez siebie obszarze (udział w projekcie stażowym w 1 z 6 ścieżek dostępnych do wyboru)
Call for Interns (A fully paid internship program)
Prosta 68, Wola, Warszawa
Wygasła: 02.09.2023
full-time, part time
umowa o pracę
umowa zlecenie
home office work
hybrid work
trainee
Obowiązki:
Supporting a number of processes from the insurance lifecycle
Ensuring that all client details are correctly captured in our systems
Preparing documents for our clients and colleagues
Reviewing policies and contracts to make sure they are correct
Creating invoices and ensuring clients have the right information to make payments
Collecting information about claims faced by our clients (predominantly via email)
Taking part in team meetings, events and trainings
Participating in an internship project, which will create an opportunity to develop your skills in an area of your choice (you can choose from 6 paths)
Support claims processing end-to-end for the EMEA region
Organize, plan and monitor efficient communications with internal and external stakeholders
Analyze documentation received from clients, selecting key data and opening claims in accordance with internal procedures and adhering to rules agreed with the client
Support insurance brokers by record keeping and data entry into CRM system
Identify opportunities for improvement within operational processes
Maintain a solid understanding of the core aspects of relevant insurance and related legislation
Oversee the project management aspect of creating a central contact center in Warsaw that supports Marsh Europe
Create the strategy for the region, develop and manage budgets, schedules, and staffing levels to ensure the contact center operates effectively and efficiently
In particular, you will be responsible for:
Process improvement: Identifying and improvement processes in the region for voice channel, and within EBSC for the remaining channels, includes: analyze data, identify process inefficiencies, implementing solutions to streamline workflows, reduce costs, optimize agent utilization and improve the customer experience
Cx: Ensure the contact centers in the region provide a positive customer experience, by developing customer service standards, standard metrics, monitoring feedback, and implementing processes to address customer concerns and complaints
Innovation: identify automation opportunities / tools to advance servicing
Training & Compliance : develop training material and sessions with the support of the L&D team. Ensuring the activities within EBSC are compliant with the laws, regulations, and internal policies
Talent management & Communication: communicate with employees, management, and other stakeholders and provide regular updates on the above; retention management support, right talent for right service
The specific responsibilities of an insurance contact center manager will vary as it grows
Review balance sheet reconciliations within the functional team's remit and assist with the exception reporting and perform quality checks on work performed by the offshore teams
Review, approve and prepare requests for ad hoc analysis of various types of financial information utilizing operational and financial analytics as appropriate for the situation
Assist with auditors and audit requirements and SOX testing
Assist with support journal entry processing and month-end reporting
Bank o/s daily monitoring and reporting
Monitoring automatic sweeps, interest and charge bookings
Foreign Exchange adjustments
Ensure all month-end, quarterly and yearly tasks deliverables are met
Close cooperation with French-speaking stakeholders
Managing teams across different locations
Direct supervision, leadership, and mentoring to accounting staff, by cultivation of an environment focused on development by assigning projects to build teammates` strengths and sharing knowledge through training or reviewing their work
The accurate and timely completion of monthly, quarterly, and annual accounting close cycles through effective planning, monitoring, and troubleshooting
Documentation and performance of internal control procedures to ensure accurate and timely financial reporting
Overseeing and assisting in performance of the most complex accounting activities
Reviewing other team members` schedules to ensure accuracy and compliance with accounting regulations
Training others on financial systems and manages key interfaces and interdependencies
Making recommendations for enhancements to financial systems and associated processes and participate in or lead their implementation
Provide guidance and coaching to People Managers across the full range of activities in the HR portfolio, including:
Organizational effectiveness and communications
Colleague skills and competence development and learning. This may include supporting implementation of colleague training or mentoring programs and monitoring compliance where required
Career development including succession planning and internal mobility
Compensation, benefits and total rewards including the year end process
Manage onboarding programs to successfully introduce and integrate new joiners
Introduce wellbeing initiatives, including managing the local delivery of wellness related programs
Develop and facilitate the implementation of diversity programs and strategies
Facilitate and manage employee relations matters including investigations, performance improvement processes, disciplinary actions, grievances, appeals etc
Support our Talent Acquisition team and workforce administration team with various topics related to other HR areas e.g. giving insights into the business units to provide input to candidate and role profiles for recruitment, return-to-work accommodations etc
IT Specialist - Onsite Technical Support with Polish and English
Aleje Jerozolimskie 98, Ochota, Warszawa
Wygasła: 01.04.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Performing installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies
Disconnect, move and reconnect desktop technology hardware for single user, multi-user and office moves and of non-desktop Technology Infrastructure component’s at the request of other Service Towers
Use corporate Incident Management System to record and track all support work, maintain accurate hardware and software record using, Corporate Asset Management System for all corporate assets
Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues, supports team’s abilities and functions through positive customer relations and contributes to, improvement/enhancement of processes and procedures
Perform financial operations in multiple banking platforms, urgent payments and necessary controls on incoming and outgoing payments
Cooperate with Country Controllers in all daily inquiries
Analyze and resolve payment issues
Review, approve and prepare requests for ad hoc analysis of various types of financial information utilizing operational and financial analytics as appropriate for the situation
Assist with auditors and audit requirements and SOX testing
Contact with bank to clarify payment / admin queries
Monitor daily cash positioning
Support TPO TL to ensure that all month-end tasks deliverables are met
Coordinate onshore and offshore teams in order to assure adherence of all day-to-day accounting processes to audit and control policies
Process Improvement Senior Analyst (Accounting Operations & Controllership)
Prosta 68, Wola, Warszawa
Wygasła: 13.04.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Processes:
Participate in design sessions of global and local processes to identify areas of improvement/changes
Develop and maintain process documentation and training materials
Support appropriate changes or updates to policies to enable the optimum process design
Work with operational teams to ensure process design meets the needs of the business and supporting functions
Coordinate development of and monitoring of end-to-end process metrics During and following implementation become a champion for continuous improvements
Monitoring:
Identify and assist with designing areas of process performance monitoring, process adherence, and other process/controls monitoring activities
Controls:
Ensure process controls are implemented to manage business and performance risks
Projects:
Participate in projects assigned, ensuring process and controls documentation and training is updated for new and changes to processes/controls
Ad hoc data analysis and assessments to address or monitor things like process and control gaps/issues, global data analysis, etc
Oversee the project management aspect of creating a central contact center in Warsaw that supports Marsh Europe
Create the strategy for the region, develop and manage budgets, schedules, and staffing levels to ensure the contact center operates effectively and efficiently
Implement new technologies and software systems to improve call center performance and efficiency
Develop and implement policies and procedures to improve call center performance and customer satisfaction
Recruit, manage, and develop a team of customer service representatives, providing coaching, mentoring, and training as needed
Monitor call center metrics, such as average call wait time, average call handling time, and first-call resolution rate, to identify areas for improvement
Stay up-to-date with changes in insurance policies and procedures, and communicate these changes
Build strong relationships with other departments and stakeholders to ensure a seamless customer experience
Support your team in successfully navigating ongoing change in a dynamic environment
Create and manage a team of billing/invoicing specialists: recruiting, motivating, coaching and developing team members by setting clear goals, managing and prioritizing workload and monitoring performance
Close cooperation with French speaking stakeholders
Plan and develop new procedures within area of a team responsibility
Resolve internal clients escalations in a timely manner
Implementation of business-focused solutions within time and/or cost constraints
Prepare management reports
Process improvements
Coordination of various projects and team`s initiatives
Schedule and coordinate interviews with candidates and Talent Acquisition Consultants (TACs) and hiring managers (HMs) located in Continental Europe region,
Peer review and post job adverts to multiple locations,
Generate offer letters for new joiners to our business units,
Take part in various project-related activities concerning employer branding and recruitment
Proactively manage team performance and coordinate the team development (performance appraisal, individual development, coaching, training, providing regular feedback to employees, conducting 1:1 meetings)
Maintain regular contact with stakeholders
Plan the capacity and monitor the team’s performance and metrics
Lead through change and promote process improvement environment
Create and manage a team of cash collection specialists: recruiting, motivating, coaching and developing team members by setting clear goals, managing and prioritizing workload and monitoring performance
Plan and develop new procedures within area of a team responsibility
Resolve internal clients escalations in a timely manner
Implementation of business-focused solutions within time and/or cost constraints
Prepare management reports
Process improvements
Coordination of various projects and team`s initiatives
Collaborate with various partners across Marsh structures in European region to identify, understand, and document business processes
Contribute to Marsh transformational projects, working closely with business subject matter experts
Define the project requirements and project risks, manage the agreement process and produce an effective plan of change implementation
Conduct iterative agile software configuration sessions to ensure that all key internal consumer organization business objectives are met
Develop process improvements and oversee systems implementation
Facilitate workshops, pain-points, and opportunities, translating them into world class processes and technology enablers
Develop current state/future state process flows
Write user stories to document business requirements, prepare user acceptance test plans, assist with performing testing, support technology deployments, and perform hyper-care activities
Develop and maintain process documentation and training materials
Support appropriate changes or updates to policies to enable the optimum process design
Work with operational teams to ensure process design meets the needs of the business and supporting functions
Assess changes and the impact on process and controls; Participate in Process Councils in order to remain connected with BAU teams, understand issues and any gaps in the process
During and following implementation become a champion for continuous improvements
Monitoring:
Monitor process performance
Monitor process adherence
Other monitoring activities
Continuous development
Identify areas of process improvement by maintaining close contact with Accounting Operations and Controllers
Controls:
Ensure process controls are implemented to manage business and performance risks
CIS (IT) Support:
Assist GPO with analyzing requests for new (and changes to) Oracle responsibilities
Assist GPO with analyzing and prioritizing Oracle configuration changes for new functionality or where a new/changed process is impacted
Assist with building business cases to quantify the cost and value of process opportunities and advocate for funding as necessary
Projects:
Participate in projects assigned, ensuring process and controls documentation and training is updated for new and changes to processes/controls
Ad hoc data analysis and assessments to address or monitor things like audit deficiencies, process and control gaps/issues, global data analysis, support compliance investigations, etc
Proactively manage team performance and coordinate the team development (performance appraisal, individual development, coaching, training, providing regular feedback to employees, conducting 1:1 meetings)
Maintain regular contact with stakeholders
Plan the capacity and monitor the team’s performance and metrics
Lead through change and promote process improvement environment
GL Senior Analyst - Revenue & Foreign Exchange Team
Prosta 68, Wola, Warszawa
Wygasła: 01.01.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Review balance sheet reconciliations within the functional team's remit and assist with the exception reporting and perform quality checks on work performed by the offshore teams
Review, approve and prepare requests for ad hoc analysis of various types of financial information utilizing operational and financial analytics as appropriate for the situation
Assist with auditors and audit requirements and SOX testing
Support journal entry processing and month-end reporting
Revenue systems interface monitoring
Validation of the tax related entries and balance sheet reconciliations
FX Revaluation entries andn analysis
Revenue accruals review and deferral revenue analysis
Ensure all month-end, quarterly and yearly tasks deliverables are met