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Ensure availability and inventory health for a defined category of goods, including:
Creating order proposals and initiating orders
Communication with suppliers to track the placed orders via order confirmations, etc
Coordination and follow-up on issues related to incoming goods at zooplus AG's warehouse locations
Monitoring and controlling inventory levels and taking necessary actions in case of potential unavailability
Monitoring and controlling inventory levels and implementing measures in case of excess inventory or expiry risks (partially in collaboration with other departments)
Monitoring and improving relevant metrics and disposition parameters in the areas of inventory and delivery quality, such as delivery rate, lead time, delivery quality, safety stock, supplier sequencing, etc. (partially in collaboration with other departments)
Conducting analyses regarding supplier delivery quality and responsibility for supplier management in terms of their delivery quality
Analyzing and evaluating optimal order cycles and other order parameters concerning suppliers, and providing recommendations to maximize logistics cost savings and supply chain efficiency
Assuming cross-category departmental tasks, such as overall responsibility for the goods receipt notification of a fulfillment center or a procurement method, such as cross-docking
Analysis and identification of optimization and development areas, followed by implementation in projects (including project management) involving relevant cross-functional departments
Drive system improvements & further automation e.g. order placement system
Collaboration and/or project management in cross-departmental projects
Lead and manage sales campaigns that leverage Customer Care channels as a key avenue for sales growth
Monitor and supervise new and existing sales activities conducted through Customer Care channels, ensuring their effectiveness and alignment with sales objectives
Create sales scripts and training materials for campaigns, conducting training sessions for Customer Care staff (train the trainer)
Act as the primary point of contact for the Sales team, Customer Care Managers, Service Providers and other relevant internal and external stakeholders, fostering collaboration and effective communication
Work closely with the Product Organization to identify and implement system developments necessary to boost sales through Customer Care channels
Define and monitor KPIs related to Customer Care sales activities, collaborate with Business Analyst(s) to monitor the results of sales campaigns, identify performance gaps, and explore opportunities for improvement
Gather and analyze Voice of the Customer insights specific to the sales activities, providing valuable feedback to improve customer experiences
Evaluate existing customer care processes to identify areas for enhancement
Continuously monitor key performance indicators to gauge process effectiveness
Work closely with other departments (including product development, engineering, sales, legal, and logistics) to address root causes of customer issues
Communicate customer feedback and insights to relevant teams for product and service enhancement
Ensure all relevant stakeholders are well-informed about process changes
Implement best practices and industry standards
Present regular reports to senior management, highlighting achievements, challenges, and proposed solutions
Lead internal Customer Care projects, ensuring timely delivery within scope and budget
Driving successful implementation and performance of sales supporting tools for Customer Care agents as well as Revenue Bots,
Sales Tools Vendor Selection (including revenue bots): lead the selection process for sales tools vendors, assessing their suitability to meet the needs and objectives,
Cross-Functional Collaboration: collaborate with Legal, Data Protection, Product, and Sales teams to ensure the successful launch of sales campaigns within Customer Care channels while adhering to legal and data protection requirements,
Sales Bot Setup and Management: take ownership of setting up, designing, and managing the sales bot, ensuring it aligns with the goals and objectives,
Campaign Alignment: work closely with different stakeholders to ensure that sales Customer Care campaigns are in line with broader sales activities and targets,
Performance Dashboard Design: collaborate with Business Analyst(s) to design Customer Care sales campaigns and bot performance dashboard, providing insights and data on sales bot effectiveness,
Performance Improvement: analyse available data to identify opportunities for improving sales campaigns and bots performance, including conversion rates, customer engagement, and revenue generation
Develop, implement, and control a product range strategy in close collaboration with the manager and local sales teams
Implement an attractive presentation of the products (local product content as well as brand presentation)
Manage payment terms and cost structure in contractual agreements; audit for best-in-class terms for assigned vendors or categories
Create opportunities for growth, customer acquisition, and retention by conducting market, competitor, and range analysis
Influence vendors to prioritize customer experience by lowering costs, improving the supply chain, reducing defects, and driving efficiencies in close collaboration with the manager
Increase vendor participation through deep knowledge of program opportunities such as saverplan, bonus points
Review results of promotions and change course of action and negotiates new promotions if needed
Act as an escalation point to respond to vendor needs for categories; identify and communicate trends
Audit metrics (e.g., traffic, conversion, search results, customer return) and read customer reviews/feedback to identify trends or issues in vendor or category; communicate root cause to manager
Deep dive into customer pain points across vendors and categories; make recommendations for scalable solutions
Network cross-functional with the local Sales team, as well as Purchasing, Replenishment, Supply Chain Development, and Masterdata to ensure efficient assortment management along the whole product lifecycle
Support project management for intra-functional projects as well as smaller cross-functional projects
Build and maintain knowledge management tools such as wikis and shared drives
Seek opportunities to develop deeper or multiple areas of expertise; share knowledge in and outside of the team
Supports designated purchasing managers in their administration workload, e.g. managing projects in the JIRA system, buying price adjustments in internal databases, administrating procurement, RFQ ( request for quote ), data inputs and general communications with the global supplier base
Maintaining and updating the purchasing database and records (ERP and SAP), ensuring accurate and up-to-date information
Assisting in resolving any supplier-related issues or discrepancies, such as quality control or invoice discrepancies
Prepares and executes the sourcing and tendering process (i.e., sourcing, request for information, request for quotation, evaluation of results) in consideration of the defined category & sourcing strategy
Prepares relevant reporting using company data bases as required including management reporting on supplier performance indicators, market analysis results, and cost developments
Preparing PowerPoint presentations in accordance with the recommendations for Line Management
Undertakes ad hoc tasks as directed by line management and the Purchasing Director
You will be developing software solutions for one of the most successful e-commerce platforms in Europe to facilitate our growing business
You will be working in a challenging Agile environment, taking part in the whole software development life cycle - from concept to maintenance
You will participate in solving challenges from E-Commerce domains together with the Product Owner and Team
On daily basis you will learn and grow your skills, striving for mastery using state-of-the-art technologies and practices such as AWS, Microservices, Docker, TDD and much more!
Active participation in planning, designing and development of various applications for the zooplus platforms
Software development & maintenance to enhance and support of all core business processes
Working within a development team in an Agile environment covering the complete software life cycle from concept creation to development and maintenance
Collaborating closely on a regular basis with other zooplus teams in different locations
Supporting continuous operational state of production systems and responding to emerging incidents
Ensure availability and inventory health for a defined category of goods, including:
Creating order proposals and initiating orders
Communication with suppliers to track the placed orders via order confirmations, etc
Coordination and follow-up on issues related to incoming goods at zooplus AG's warehouse locations
Monitoring and controlling inventory levels and taking necessary actions in case of potential unavailability
Monitoring and controlling inventory levels and implementing measures in case of excess inventory or expiry risks (partially in collaboration with other departments)
Monitoring and improving relevant metrics and disposition parameters in the areas of inventory and delivery quality, such as delivery rate, lead time, delivery quality, safety stock, supplier sequencing, etc. (partially in collaboration with other departments)
Conducting analyses regarding supplier delivery quality and responsibility for supplier management in terms of their delivery quality
Analyzing and evaluating optimal order cycles and other order parameters concerning suppliers, and providing recommendations to maximize logistics cost savings and supply chain efficiency
Assuming cross-category departmental tasks, such as overall responsibility for the goods receipt notification of a fulfillment center or a procurement method, such as cross-docking
Analysis and identification of optimization and development areas, followed by implementation in projects (including project management) involving relevant cross-functional departments
Drive system improvements & further automation e.g. order placement system
Collaboration and/or project management in cross-departmental projects
Customer Care Marketplace Process Manager (all genders)
Pawia 17, Stare Miasto, Kraków
Wygasła: 14.02.2024
full-time
umowa o pracę
hybrid work
manager / supervisor, team manager
Obowiązki:
Lead the design and implementation of Customer Care processes specific to Marketplace sales channels, ensuring alignment with goals and standards
Act as the main point of contact for Marketplace stakeholders, including Business, Product, IT, and external consultants, to facilitate effective communication and collaboration
Continuously monitor and analyse Customer Care KPIs related to the Marketplace, identifying areas for improvement and optimisation
Gather and analyse Voice of the Customer insights specific to the Marketplace, providing valuable feedback to improve customer experiences
Handle customer escalations originating from 3P sellers on the Marketplace, ensuring timely and satisfactory resolutions
Drive further development of 3P-related processes, refining and expanding support capabilities to accommodate the scalability of the Marketplace
Forecast and track incoming volumes trends and profits within Customer Care channels. Cooperate with Customer Care Managers to ensure relevant resources allocation
Lead and manage sales campaigns that leverage Customer Care channels as a key avenue for sales growth
Monitor and supervise new and existing sales activities conducted through Customer Care channels, ensuring their effectiveness and alignment with sales objectives
Create sales scripts and training materials for campaigns, conducting training sessions for Customer Care staff (train the trainer)
Act as the primary point of contact for the Sales team, Customer Care Managers, Service Providers and other relevant internal and external stakeholders, fostering collaboration and effective communication
Work closely with the Product Organization to identify and implement system developments necessary to boost sales through Customer Care channels
Define and monitor KPIs related to Customer Care sales activities, collaborate with Business Analyst(s) to monitor the results of sales campaigns, identify performance gaps, and explore opportunities for improvement
Gather and analyze Voice of the Customer insights specific to the sales activities, providing valuable feedback to improve customer experiences
Driving successful implementation and performance of sales supporting tools for Customer Care agents as well as Revenue Bots,
Sales Tools Vendor Selection (including revenue bots): lead the selection process for sales tools vendors, assessing their suitability to meet the needs and objectives,
Cross-Functional Collaboration: collaborate with Legal, Data Protection, Product, and Sales teams to ensure the successful launch of sales campaigns within Customer Care channels while adhering to legal and data protection requirements,
Sales Bot Setup and Management: take ownership of setting up, designing, and managing the sales bot, ensuring it aligns with the goals and objectives,
Campaign Alignment: work closely with different stakeholders to ensure that sales Customer Care campaigns are in line with broader sales activities and targets,
Performance Dashboard Design: collaborate with Business Analyst(s) to design Customer Care sales campaigns and bot performance dashboard, providing insights and data on sales bot effectiveness,
Performance Improvement: analyse available data to identify opportunities for improving sales campaigns and bots performance, including conversion rates, customer engagement, and revenue generation
Ensuring effective performance of customer care tools: from gathering and analyzing business processes requirements to providing daily support to users,
Launching new Customer Care communication channels and services,
Integrating customer care applications with other business systems ,
Gathering feedback from end-users and incorporating improvements to customer care systems,
Utilizing data analytics tools to monitor application performance, identify areas for improvement, and track key performance indicators,
Collaborating with internal stakeholders and external vendors,
Ensuring that customer care applications comply with industry regulations and security standards,
Initiating and leading continuous improvement initiatives to enhance overall efficiency and effectiveness,
Acting as customer care systems expert and providing continuous support and training to internal users,
Bringing external knowledge and best practice to customer care systems setup
You will be developing software solutions for one of the most successful e-commerce platforms in Europe to facilitate our growing business
You will be working in a challenging Agile environment, taking part in the whole software development life cycle - from concept to maintenance
You will participate in solving challenges from E-Commerce domains together with the Product Owner and Team
On daily basis you will learn and grow your skills, striving for mastery using state-of-the-art technologies and practices such as AWS, Microservices, Docker, TDD and much more!
Active participation in planning, designing and development of various applications for the zooplus platforms
Software development & maintenance to enhance and support of all core business processes
Working within a development team in an Agile environment covering the complete software life cycle from concept creation to development and maintenance
Collaborating closely on a regular basis with other zooplus teams in different locations
Supporting continuous operational state of production systems and responding to emerging incidents
Manage various aspects of product merchandising, product attribute, image uploads and content to improve the customer journey on zooplus through enhanced content on detail pages
Support in product range planning and implementation including calculation, listing and delisting
Support in planning, development and execution of marketing promotions
Conduct market, competition and range analyses as well as price comparisons
Identify opportunities based on deep data analysis and provide recommendations to improve sales and margin
Support project management for intra-functional projects as well as smaller cross-functional projects
Actively managing the relationship with internal departments like Vendor Management, Sales, Supply Chain Management and Accounting
Support Vendor management in communication with suppliers
Support lifecycle management to optimize the ranges in the area of responsibility
Ensure availability and inventory health for a defined category of goods, including:
Creating order proposals and initiating orders
Communication with suppliers to track the placed orders via order confirmations, etc
Coordination and follow-up on issues related to incoming goods at zooplus AG's warehouse locations
Monitoring and controlling inventory levels and taking necessary actions in case of potential unavailability
Monitoring and controlling inventory levels and implementing measures in case of excess inventory or expiry risks (partially in collaboration with other departments)
Monitoring and improving relevant metrics and disposition parameters in the areas of inventory and delivery quality, such as delivery rate, lead time, delivery quality, safety stock, supplier sequencing, etc. (partially in collaboration with other departments)
Conducting analyses regarding supplier delivery quality and responsibility for supplier management in terms of their delivery quality
Analyzing and evaluating optimal order cycles and other order parameters concerning suppliers, and providing recommendations to maximize logistics cost savings and supply chain efficiency
Assuming cross-category departmental tasks, such as overall responsibility for the goods receipt notification of a fulfillment center or a procurement method, such as cross-docking
Analysis and identification of optimization and development areas, followed by implementation in projects (including project management) involving relevant cross-functional departments
Drive system improvements & further automation e.g. order placement system
Collaboration and/or project management in cross-departmental projects
Develop and maintain Tableau dashboards and reports to track key performance indicators (KPIs) and support data-driven decision-making
Utilize data visualization techniques to monitor and visualize key business processes, providing actionable insights for operational improvements and strategic decision-making
Collaborate with business stakeholders to gather requirements, understand data needs, and translate business needs into actionable insights
Conduct data analysis to identify trends, patterns, and opportunities for improvement for all business departments and management board
Support data architects in defining efficient data models
Maintain reporting schedules and data extracts when required
Identify potential for performance enhancements and consolidations
Take care of 1st level support for Tableau related topics
Stay updated with the latest Tableau features and best practices to continuously improve data visualization and analysis processes
Ensure availability and inventory health for a defined category of goods, including:
Creating order proposals and initiating orders
Communication with suppliers to track the placed orders via order confirmations, etc
Coordination and follow-up on issues related to incoming goods at zooplus AG's warehouse locations
Monitoring and controlling inventory levels and taking necessary actions in case of potential unavailability
Monitoring and controlling inventory levels and implementing measures in case of excess inventory or expiry risks (partially in collaboration with other departments)
Monitoring and improving relevant metrics and disposition parameters in the areas of inventory and delivery quality, such as delivery rate, lead time, delivery quality, safety stock, supplier sequencing, etc. (partially in collaboration with other departments)
Conducting analyses regarding supplier delivery quality and responsibility for supplier management in terms of their delivery quality
Analyzing and evaluating optimal order cycles and other order parameters concerning suppliers, and providing recommendations to maximize logistics cost savings and supply chain efficiency
Assuming cross-category departmental tasks, such as overall responsibility for the goods receipt notification of a fulfillment center or a procurement method, such as cross-docking
Analysis and identification of optimization and development areas, followed by implementation in projects (including project management) involving relevant cross-functional departments
Drive system improvements & further automation e.g. order placement system
Collaboration and/or project management in cross-departmental projects
Develop and maintain Tableau dashboards and reports to track key performance indicators (KPIs) and support data-driven decision-making
Utilize data visualization techniques to monitor and visualize key business processes, providing actionable insights for operational improvements and strategic decision-making
Collaborate with business stakeholders to gather requirements, understand data needs, and translate business needs into actionable insights
Conduct data analysis to identify trends, patterns, and opportunities for improvement for all business departments and management board
Support data architects in defining efficient data models
Maintain reporting schedules and data extracts when required
Identify potential for performance enhancements and consolidations
Take care of 1st level support for Tableau related topics
Stay updated with the latest Tableau features and best practices to continuously improve data visualization and analysis processes
Management of our worldwide supplier network through active network maintenance and supplier analyses, partly in close coordination with the Senior Purchasing Manager for the Own Brands pet food range
Operational supplier support in close cooperation with Own Brands product management, accounting, and the disposition team, e.g. ensuring availability of goods, clarification of invoice differences, exchange of master data, implementation of agreed conditions, request for spot offers or annual/quarterly final offers, participation in supplier visits
Observation of the relevant procurement markets and sourcing for new suppliers and other sources of supply
Taking over contract and condition negotiations
Drafting and preparation of annual agreements with all suppliers
Optimization of TCO (total cost of ownership) in cooperation with suppliers
Central contact for all questions regarding the purchasing process
Quantity planning and coordination of sales forecasts with scheduling and suppliers
Regular maintenance and necessary additions/optimization of the existing reports for the division and company management with regard to supplier performance indicators as well as the analysis of cost development on the market
Implementation of quality assurance measures together with accredited testing institutes
Strategic control and permanent optimization of the assigned purchasing categories
Coordination of activities related to material flow management, recycling, and waste initiatives in collaboration with the Labeling & Artwork team
Optimization of the existing product range according to quality, sustainability, and economic aspects
Development, optimization, and implementation of packaging solutions for the entire department taking into account legal and internal requirements and involving the relevant departments
Researching and evaluating current trends in packaging materials, designs, areas of application, new technologies, and sustainability
Observation and analysis of the procurement market, recognition of trends and innovations in the suppliers' environment
Support of Own Brands Food direct suppliers to access sustainable packaging materials cost-efficiently through engagement with recyclers and external partners along the packaging value chain
Analysis of and technical support for international regulatory developments for recycling and waste disposal
Creation of business case analyses, concept papers, and reports
Project work on the introduction or optimization of packaging materials; competent contact person for our suppliers and brand management
Mastermind the strategic set up of the annual Central Campaign plan (global with local execution) and definition of KPI sets and target setting
Responsible for the end to end individual campaign lifecycle, from planning and management to execution and control as well as analysis (including necessary documentation and further development of campaign concepts after performance analysis.)
Capable of defining campaign concepts ranging from brand awareness/development to major shopping holidays (promotions)
Research market trends, competitor activities and best practices, being able to promptly react to changing circumstances
Be constantly aware of local conditions to offer the best campaign to the respective customer in different countries
Define and steer the overall planning and coordination of product selection within the campaigns
Commercial Acumen & Analytics
Create and coordinate bookable marketing packages (internal & external) to integrate supplier marketing placements, optimizing exposure through multiple online channels (Web, App, Email, Social Media, etc.)
Fully own your campaign KPIs and Key Success Factors, being able to analyse data and drive business decisions
Use data analytics tools such as Tableau and GBQ to be able to drive campaign analytics and dashboard development
Customer Focus & CX
Develop creative and innovative concepts for campaigns, taking into account customer-oriented and target group-specific media ideas and customer touchpoint strategies (including creating media plans as well as orchestration of measures across all channels for self-defined customer group(s)
Work closely with channel experts from different departments to ensure the consistency of our online and offline presence
Work closely with the Product team to create and embed an A/B testing framework for Campaign components, striving for continuous improvement
Act as a Campaign SME when it comes to driving technical developments (app, targeting integration, raffle integration, tool development campaign management)
Stakeholders Management and Communication
Close collaboration with the Sales, Vendor Management, Central Marketing, Graphics and Pricing departments, amongst others as well as external agencies
Create presentations and presenting concepts to interface departments (to higher hierarchy levels when required)
Act as a business partner to reconcile needs and objectives between central and local teams
Entering data into the system and archiving HR documentation,
Supporting other team members in the HR department's work
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Packaging Specialist (all genders)
Pawia 17, Stare Miasto, Kraków
Wygasła: 10.06.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Strategic control and permanent optimization of the assigned purchasing categories
Coordination of activities related to material flow management, recycling, and waste initiatives in collaboration with the Labeling & Artwork team
Optimization of the existing product range according to quality, sustainability, and economic aspects
Development, optimization, and implementation of packaging solutions for the entire department taking into account legal and internal requirements and involving the relevant departments
Researching and evaluating current trends in packaging materials, designs, areas of application, new technologies, and sustainability
Observation and analysis of the procurement market, recognition of trends and innovations in the suppliers' environment
Support of Own Brands Food direct suppliers to access sustainable packaging materials cost-efficiently through engagement with recyclers and external partners along the packaging value chain
Analysis of and technical support for international regulatory developments for recycling and waste disposal
Creation of business case analyses, concept papers, and reports
Project work on the introduction or optimization of packaging materials; competent contact person for our suppliers and brand management
Participating in general accounting operation, ensuring their smooth and timely execution
Collecting, organizing and describing accounting documentation in accordance with the guidelines
Preliminary analysis of accounting documents in terms of formal and content
Assistance in checking invoices, resolving discrepancies and clarifying open items, including support in contact with contractors
Entering transfers into the banking system and ensuring timely payments
Issuing sales invoices and prepare monthly cash reports
Being first point of contact in topics related to accountancy, invoices, travel expenses, employee expenses reimbursements etc. to the employees, counterparties, authorities
Assist with daily, monthly, and yearly accounting activities including financial reports, developing budgets, preparing taxes
Assisting in accounting projects e.g. related to SAP implementation, set up new processes and policies etc
Close cooperation with external accountancy, auditors and central finance and accounting departments
Entering data into registers, keeping relevant records and ensure they are up to date
Assisting in conducting and updating inventory of assets and equipment
Participating in general accounting operation, ensuring their smooth and timely execution
Collecting, organizing and describing accounting documentation in accordance with the guidelines
Preliminary analysis of accounting documents in terms of formal and content
Assistance in checking invoices, resolving discrepancies and clarifying open items, including support in contact with contractors
Entering transfers into the banking system and ensuring timely payments
Issuing sales invoices and prepare monthly cash reports
Being first point of contact in topics related to accountancy, invoices, travel expenses, employee expenses reimbursements etc. to the employees, counterparties, authorities
Assist with daily, monthly, and yearly accounting activities including financial reports, developing budgets, preparing taxes
Assisting in accounting projects e.g. related to SAP implementation, set up new processes and policies etc
Close cooperation with external accountancy, auditors and central finance and accounting departments
Entering data into registers, keeping relevant records and ensure they are up to date
Assisting in conducting and updating inventory of assets and equipment
Develop, implement, and control a product range strategy in close collaboration with the manager and local sales teams
Implement an attractive presentation of the products (local product content as well as brand presentation)
Manage payment terms and cost structure in contractual agreements; audit for best-in-class terms for assigned vendors or categories
Create opportunities for growth, customer acquisition, and retention by conducting market, competitor, and range analysis
Influence vendors to prioritize customer experience by lowering costs, improving the supply chain, reducing defects, and driving efficiencies in close collaboration with the manager
Increase vendor participation through deep knowledge of program opportunities such as saverplan, bonus points
Review results of promotions and change course of action and negotiates new promotions if needed
Act as an escalation point to respond to vendor needs for categories; identify and communicate trends
Audit metrics (e.g., traffic, conversion, search results, customer return) and read customer reviews/feedback to identify trends or issues in vendor or category; communicate root cause to manager
Deep dive into customer pain points across vendors and categories; make recommendations for scalable solutions
Network cross-functional with the local Sales team, as well as Purchasing, Replenishment, Supply Chain Development, and Masterdata to ensure efficient assortment management along the whole product lifecycle
Support project management for intra-functional projects as well as smaller cross-functional projects
Build and maintain knowledge management tools such as wikis and shared drives
Seek opportunities to develop deeper or multiple areas of expertise; share knowledge in and outside of the team
Contribute to the development & enhancement of our forecast and reorder quantity optimization models based on portfolio changes, industry trends, and demand patterns
Enhance SOPs to adapt to changes in processes while challenging status-quo
Collaborate with Sales and Marketing, Data Science, and Analytics to incorporate current and long-term market intelligence into the demand plan and forecasting models
Successfully communicate procurement and inventory forecast with risk assessments and mitigation activities while addressing demand-related issues with key cross-functional stakeholders
Create actionable re-order plans that balance optimal inventory and availability
Support the development of our analytical models with SQL queries and ad-hoc analysis
Manage Demand and Supply Plan in the short-term planning horizon for the portfolio of Own Brands Food
Work closely with local brand management, sales, as well as our procurement & inventory team
Proactively support the business by providing up-to-date merchandise availability information, ensuring inventory is allocated according to demand, and avoiding overstock
Monitor the product portfolio with a special focus on just-in-time deliveries of launches, availability of bestsellers, and delivery of special items
Further develop planning processes as well as analysis and reporting tools
Collaborate in local and international supply chain projects
Strategic control and permanent optimization of the assigned purchasing categories
Coordination of activities related to material flow management, recycling, and waste initiatives in collaboration with the Labeling & Artwork team
Optimization of the existing product range according to quality, sustainability, and economic aspects
Development, optimization, and implementation of packaging solutions for the entire department taking into account legal and internal requirements and involving the relevant departments
Researching and evaluating current trends in packaging materials, designs, areas of application, new technologies, and sustainability
Observation and analysis of the procurement market, recognition of trends and innovations in the suppliers' environment
Support of Own Brands Food direct suppliers to access sustainable packaging materials cost-efficiently through engagement with recyclers and external partners along the packaging value chain
Analysis of and technical support for international regulatory developments for recycling and waste disposal
Creation of business case analyses, concept papers, and reports
Project work on the introduction or optimization of packaging materials; competent contact person for our suppliers and brand management
Participating in general accounting operation, ensuring their smooth and timely execution
Collecting, organizing and describing accounting documentation in accordance with the guidelines
Preliminary analysis of accounting documents in terms of formal and content
Assistance in checking invoices, resolving discrepancies and clarifying open items, including support in contact with contractors
Entering transfers into the banking system and ensuring timely payments
Issuing sales invoices and prepare monthly cash reports
Being first point of contact in topics related to accountancy, invoices, travel expenses, employee expenses reimbursements etc. to the employees, counterparties, authorities
Assist with daily, monthly, and yearly accounting activities including financial reports, developing budgets, preparing taxes
Assisting in accounting projects e.g. related to SAP implementation, set up new processes and policies etc
Close cooperation with external accountancy, auditors and central finance and accounting departments
Entering data into registers, keeping relevant records and ensure they are up to date
Assisting in conducting and updating inventory of assets and equipment
Coordination of all inbound related processes to secure the availability of our products in our warehouses
Monitor all related KPIs such as warehouse occupancy, inbound capacity, on-time delivery, etc
Identify and resolve inbound related problems, find & fix root causes
Make the full inbound transparent, monitorable, and aligned with different parts of the supply chain network
Define smooth & efficient inbound processes (or question existing ones) and drive their implementation in the supply chain in coordination with relevant stakeholders,
Lead or contribute to projects of inbound area
Collaboration with all inbound related stakeholders like replenishment, transportation and fulfillment
Develop, implement, and control a product range strategy in close collaboration with the manager and local sales teams
Implement an attractive presentation of the products (local product content as well as brand presentation)
Manage payment terms and cost structure in contractual agreements; audit for best-in-class terms for assigned vendors or categories
Create opportunities for growth, customer acquisition, and retention by conducting market, competitor, and range analysis
Influence vendors to prioritize customer experience by lowering costs, improving the supply chain, reducing defects, and driving efficiencies in close collaboration with the manager
Increase vendor participation through deep knowledge of program opportunities such as saverplan, bonus points
Review results of promotions and change course of action and negotiates new promotions if needed
Act as an escalation point to respond to vendor needs for categories; identify and communicate trends
Audit metrics (e.g., traffic, conversion, search results, customer return) and read customer reviews/feedback to identify trends or issues in vendor or category; communicate root cause to manager
Deep dive into customer pain points across vendors and categories; make recommendations for scalable solutions
Network cross-functional with the local Sales team, as well as Purchasing, Replenishment, Supply Chain Development, and Masterdata to ensure efficient assortment management along the whole product lifecycle
Support project management for intra-functional projects as well as smaller cross-functional projects
Build and maintain knowledge management tools such as wikis and shared drives
Seek opportunities to develop deeper or multiple areas of expertise; share knowledge in and outside of the team
Contribute to the development & enhancement of our forecast and reorder quantity optimization models based on portfolio changes, industry trends, and demand patterns
Enhance SOPs to adapt to changes in processes while challenging status-quo
Collaborate with Sales and Marketing, Data Science, and Analytics to incorporate current and long-term market intelligence into the demand plan and forecasting models
Successfully communicate procurement and inventory forecast with risk assessments and mitigation activities while addressing demand-related issues with key cross-functional stakeholders
Create actionable re-order plans that balance optimal inventory and availability
Support the development of our analytical models with SQL queries and ad-hoc analysis
Manage Demand and Supply Plan in the short-term planning horizon for the portfolio of Own Brands Food
Work closely with local brand management, sales, as well as our procurement & inventory team
Proactively support the business by providing up-to-date merchandise availability information, ensuring inventory is allocated according to demand, and avoiding overstock
Monitor the product portfolio with a special focus on just-in-time deliveries of launches, availability of bestsellers, and delivery of special items
Further develop planning processes as well as analysis and reporting tools
Collaborate in local and international supply chain projects
Develop architecture design of SAP solutions for General Ledger Accounting, Customer/Vendor Invoices & Payments, and Record-to-Report processes
Analyze and translate business requirements into architectural blueprints using as much as possible of standard SAP solutions
Determine optimal approach to develop and deliver required functionality in SAP from financial, architectural, operational perspectives
Provide visibility of the SAP architecture and validate associated development efforts
Plan and lead legacy-to-SAP transformation initiatives
Review and assess new SAP products and offerings against business needs
We leverage SAP wherever it makes sense
We are a group of very open-minded people
We embrace lean architectural approaches & solutions
We like bouncing ideas together and educate ourselves regularly through workshops & conferences
We are from 3 work locations & more than a handful of nationalities
Caring about processes and being passionate about software/system design?
We are looking for you, an experienced SAP Architect to help us establish standardized business processes and strengthen our process efficiency. Your mission is to drive the technical fitness of our business processes by leveraging well integrated SAP ERP solutions
Being part of the Software Architecture Chapter, you will work closely with our business stakeholders, area architects, and product teams to design, implement, and optimize our business process flow
Monitor competitor’s delivery standard to assure the best-in-class service to zooplus customers
Assist Customer Care with operational service issues and identify potential improvements
Measure, monitor, and optimize the delivery service performance and customer satisfaction leading to improvement opportunities (on-time delivery, quality and value-added benefits)
Build effective working relationships with internal Logistics and Operations stakeholders, developing understanding of zooplus' logistics operations
Participate in regular review meetings with carriers in line with the strategic plan
Support coordination with all stakeholders for projects impacting Customer Experience
Support for crisis Customer communication management
Analysis development of existing transportation services and prepare business cases of the implementation of market specific initiatives
Monitor competitor’s delivery standard to assure the best-in-class service to zooplus customers
Assist Customer Care with operational service issues and identify potential improvements
Measure, monitor, and optimize the delivery service performance and customer satisfaction leading to improvement opportunities (on-time delivery, quality and value-added benefits)
Build effective working relationships with internal Logistics and Operations stakeholders, developing understanding of zooplus' logistics operations
Participate in regular review meetings with carriers in line with the strategic plan
Support coordination with all stakeholders for projects impacting Customer Experience
Support for crisis Customer communication management
Analysis development of existing transportation services and prepare business cases of the implementation of market specific initiatives
Develop architecture design of SAP solutions for General Ledger Accounting, Customer/Vendor Invoices & Payments, and Record-to-Report processes
Analyze and translate business requirements into architectural blueprints using as much as possible of standard SAP solutions
Determine optimal approach to develop and deliver required functionality in SAP from financial, architectural, operational perspectives
Provide visibility of the SAP architecture and validate associated development efforts
Plan and lead legacy-to-SAP transformation initiatives
Review and assess new SAP products and offerings against business needs
We leverage SAP wherever it makes sense
We are a group of very open-minded people
We embrace lean architectural approaches & solutions
We like bouncing ideas together and educate ourselves regularly through workshops & conferences
We are from 3 work locations & more than a handful of nationalities
Caring about processes and being passionate about software/system design?
We are looking for you, an experienced SAP Architect to help us establish standardized business processes and strengthen our process efficiency. Your mission is to drive the technical fitness of our business processes by leveraging well integrated SAP ERP solutions
Being part of the Software Architecture Chapter, you will work closely with our business stakeholders, area architects, and product teams to design, implement, and optimize our business process flow
Design, implement and monitor knowledge management standards with focus on high quality, up-to-date and searchable content for various audiences in the field of processes, products as well as nutrition advisory
Design and evaluate training programs, prepare relevant training materials and deliver trainings to target audience
Evaluate customer feedback and tailor training content to address customer needs
Monitor, evaluate and improve training program's effectiveness based on trainees’ and relevant stakeholders’ feedback
Conduct periodical training needs analysis and provide relevant training plans
Build internal knowledge base within existing platforms, propose new platform solutions
Research new training techniques & relevant technologies and suggest enhancements to the existing training programs
Design and analyze quality and training reports
Ensure successful communication with internal and external stakeholders
Creating feedback loops to ensure learning both from internal and external users and customers
Coordination of all inbound related processes to secure the availability of our products in our warehouses
Monitor all related KPIs such as warehouse occupancy, inbound capacity, on-time delivery, etc
Identify and resolve inbound related problems, find & fix root causes
Make the full inbound transparent, monitorable, and aligned with different parts of the supply chain network
Define smooth & efficient inbound processes (or questioning existing ones) and drive their implementation in the supply chain in coordination with relevant stakeholders,
Lead or contribute to projects of inbound area
Collaboration with all inbound related stakeholders like replenishment, transportation and fulfillment
Act as the main analytics expert regarding all online marketing topics
Shape up our reporting, ad hoc analysis and dashboarding capabilities, and support the online marketing managers’ projects concerning your area of expertise
Take part in marketing automation and data integration projects
Define and execute the strategy roadmap for online marketing analytics, specifically for online acquisition, retention and brand channels
Based on your research you give recommendations on marketing budget, growth- and efficiency potentials, customer insights and competitive advantages by collecting, combining and leveraging large datasets from various sources
Act as the main analytics expert regarding all online marketing topics
Shape up our reporting, ad hoc analysis and dashboarding capabilities, and support the online marketing managers’ projects concerning your area of expertise
Take part in marketing automation and data integration projects
Define and execute the strategy roadmap for online marketing analytics, specifically for online acquisition, retention and brand channels
Based on your research you give recommendations on marketing budget, growth- and efficiency potentials, customer insights and competitive advantages by collecting, combining and leveraging large datasets from various sources
Architectural work sounds boring? At zooplus, we have created a unique & lean process in which we employ collaborative crafting to deliver practical blueprints, guidelines, and training to support our product teams in reaching their goal. To make it even better, we are looking for you, an experienced Domain Architect who has footprints in business domains and cares about the important stuff
Being part of the Software Architecture Chapter, your mission is to create an environment in which the right architecture emerges to fulfill our business model and product vision. You will also work closely with our business stakeholders, POs, and product teams to transfer business requirements into flexible & sustainable solutions
E-commerce processes & systems
Retail processes & systems
We are a group of very open-minded people
We embrace lean architectural approaches & solutions
We like bouncing ideas together and educate ourselves regularly through workshops & conferences
We are in 3 different work locations & more than a handful of nationalities
Develop overall product architecture vision that is also aligned with IT infrastructure
Drive guidelines & policies to govern product development efforts
Ensure efficient interaction of product landscape
Ensure overall quality of the software architecture of my product area
Create architecture blueprints
Maintain overall state and foresee future needs in IT and technology
Help product teams in their daily work and maintain hands-on technical expertise
Coordination of all inbound related processes to secure the availability of our products in our warehouses
Monitor all related KPIs such as warehouse occupancy, inbound capacity, on-time delivery, etc
Identify and resolve inbound related problems, find & fix root causes
Make the full inbound transparent, monitorable, and aligned with different parts of the supply chain network
Define smooth & efficient inbound processes (or questioning existing ones) and drive their implementation in the supply chain in coordination with relevant stakeholders,
Lead or contribute to projects of inbound area
Collaboration with all inbound related stakeholders like replenishment, transportation and fulfillment
Architectural work sounds boring? At zooplus, we have created a unique & lean process in which we employ collaborative crafting to deliver practical blueprints, guidelines, and training to support our product teams in reaching their goal. To make it even better, we are looking for you, an experienced Domain Architect who has footprints in business domains and cares about the important stuff
Being part of the Software Architecture Chapter, your mission is to create an environment in which the right architecture emerges to fulfill our business model and product vision. You will also work closely with our business stakeholders, POs, and product teams to transfer business requirements into flexible & sustainable solutions
E-commerce processes & systems
Retail processes & systems
We are a group of very open-minded people
We embrace lean architectural approaches & solutions
We like bouncing ideas together and educate ourselves regularly through workshops & conferences
We are in 3 different work locations & more than a handful of nationalities
Develop overall product architecture vision that is also aligned with IT infrastructure
Drive guidelines & policies to govern product development efforts
Ensure efficient interaction of product landscape
Ensure overall quality of the software architecture of my product area
Create architecture blueprints
Maintain overall state and foresee future needs in IT and technology
Help product teams in their daily work and maintain hands-on technical expertise
Caring about processes and being passionate about software/system design?
We are looking for you, an experienced SAP Architect to help us establish standardized business processes and strengthen our process efficiency. Your mission is to drive the technical fitness of our business processes into SAP ERP solutions
Being part of the Software Architecture Chapter, you will work closely with our business stakeholders, area architects, and product teams to design, implement, and optimize our business process flow
Develop architecture design of SAP solutions for Source-to-Pay, Inventory Management, and Logistic Execution area
Analyze and translate business requirements into architectural blueprints using as much as possible of standard SAP solutions
Determine optimal approach to develop and deliver required functionality in SAP from financial, architectural, operational perspectives
Provide visibility of the SAP architecture and validate associated development efforts
Plan and lead legacy-to-SAP transformation initiatives
Review and assess new SAP products and offerings against business needs
We leverage SAP wherever it makes sense
We are a group of very open-minded people
We embrace lean architectural approaches & solutions
We like bouncing ideas together and educate ourselves regularly through workshops & conferences
We are from 3 work locations & more than a handful of nationalities
Architectural work sounds boring? At zooplus, we have created a unique & lean process in which we employ collaborative crafting to deliver practical blueprints, guidelines, and training to support our product teams in reaching their goal. To make it even better, we are looking for you, an experienced Domain Architect who has footprints in business domains and cares about the important stuff
Being part of the Software Architecture Chapter, your mission is to create an environment in which the right architecture emerges to fulfill our business model and product vision. You will also work closely with our business stakeholders, POs, and product teams to transfer business requirements into flexible & sustainable solutions
E-commerce processes & systems
Retail processes & systems
We are a group of very open-minded people
We embrace lean architectural approaches & solutions
We like bouncing ideas together and educate ourselves regularly through workshops & conferences
We are in 3 different work locations & more than a handful of nationalities
Develop overall product architecture vision that is also aligned with IT infrastructure
Drive guidelines & policies to govern product development efforts
Ensure efficient interaction of product landscape
Ensure overall quality of the software architecture of my product area
Create architecture blueprints
Maintain overall state and foresee future needs in IT and technology
Help product teams in their daily work and maintain hands-on technical expertise
Microsoft Engineer: Directory & Messaging Services
Kraków
Wygasła: 01.09.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
You manage parts of our Microsoft 365 tenant as well as our on-premise Windows Systems across the plan, build, run, monitor lifecycle
You work on our Enterprise E-Mail communication infrastructure (e.g. Mail Routing, Mail Security, Cloud Mail Gateways, Exchange Online, Exchange 2016/2019)
You support in the operation and management of our M365 applications (e.g. Exchange Online, AzureAD, Teams, ...)
You identify improvement potentials inside the Directory & Messaging technical domain, scoping and driving follow-up IT initiatives
You implement Security and Compliance requirements (Microsoft Security & Compliance Center / Exchange Online Protection) in close alignment with the respective departments
You automate day to day operations using scripting languages with a focus on Microsoft PowerShell and modern tooling (i.e Bitbucket, AzureDevOps, Azure Pipelines, ...)
You manage Identity and Access rights in our on-premise Active Directory as well as our AzureAD
You take part in 24/7 operations with a rotating on-call duty
Being the contact person for requests from colleagues and managers regarding various learning areas, like the following:
Questions regarding Trainings Requests, including clarifying open questions, troubleshooting and administrative changes where necessary,
Questions regarding internal & external training offerings,
Organizing and managing logistics for external training events including
Researching new providers, asking for training proposals, following up of the budget,
Coordinating training offers as well as its purchasing and invoices,
Setting training or event dates, room booking, inviting participants,
Keeping track of invites as well as post-training feedback,
Supporting in creation and verification of all vital People Development documentation, process changes, training materials, reporting,
Supporting in global People Development projects (Learning Management System implementation, Onboarding, etc.)
You will be working with the following systems, and you will get all the necessary training on them to perform your work properly: Workday, Jira, Confluence
Management of our worldwide supplier network through active network maintenance and supplier analyses, partly in close coordination with the Senior Purchasing Manager for the private label pet food range
Operational supplier support in close cooperation with private label product management, accounting and the disposition team, e.g. ensuring availability of goods, clarification of invoice differences, exchange of master data, implementation of agreed conditions, request for spot offers or annual/quarterly final offers, participation in supplier visits
Observation of the relevant procurement markets and sourcing for new suppliers and other sources of supply
Supporting in preparing contract and condition negotiations
Drafting and preparation of annual agreements with all suppliers
Optimisation of TCO (total cost of ownership) in cooperation with suppliers
Central contact for all questions regarding the purchasing process
Quantity planning and coordination of sales forecasts with scheduling and suppliers
Regular maintenance and necessary additions/optimisation of the existing reports for the division and company management with regard to supplier performance indicators as well as the analysis of cost development on the market
Implementation of quality assurance measures together with accredited testing institutes
Microsoft Engineer: Directory & Messaging Services
Kraków
Wygasła: 02.08.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
We are expanding our team and looking for Engineer(s) in Directory & Messaging Services
The ideal candidate will be responsible for developing, building and implementing products that provide exceptional business value to our users. You will also manage stakeholder expectations and be responsible for capturing requirements and ensuring they are met within your IT product implementation. Working knowledge and experience in design, architecture, roadmap within your product area is an advantage
Expertise of at least one major M365/O365 application (e.g. Exchange online, SharePoint online, Teams) with a proven track-record of designing complex, large 365 transformational programs, including hybrid configuration and Identity and Access management
You will be working with users, stakeholders to understand their business and technical requirements to design 365 solutions to improve our employee user experience
You will be the 365 Subject Matter Expert within the business and to the end users, responsible for delivering enterprise-sized 365 solutions
Designing complex 365 solutions, leading work-streams on transformational programs and ensuring conformance to agreed design standards, methods and tools, including prototyping new tools and applications where appropriate
Resolution ownership of technical challenges for 365 projects and the technical escalation point for the implementation & operational teams
Acting as a trusted advisor for our users, translating centralized 365 roadmap into end-user- features
Coaching, influencing stakeholders, presentation delivery and technical writing
Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems
Monitor system execution and performance; track and report change requests and discrepancy reports; perform problem analysis and resolution; and provide technical assistance to the end-user
Management of our worldwide supplier network through active network maintenance and supplier analyses, partly in close coordination with the Senior Purchasing Manager for the private label pet food range
Operational supplier support in close cooperation with private label product management, accounting and the disposition team, e.g. ensuring availability of goods, clarification of invoice differences, exchange of master data, implementation of agreed conditions, request for spot offers or annual/quarterly final offers, participation in supplier visits
Observation of the relevant procurement markets and sourcing for new suppliers and other sources of supply
Supporting in preparing contract and condition negotiations
Drafting and preparation of annual agreements with all suppliers
Optimisation of TCO (total cost of ownership) in cooperation with suppliers
Central contact for all questions regarding the purchasing process
Quantity planning and coordination of sales forecasts with scheduling and suppliers
Regular maintenance and necessary additions/optimisation of the existing reports for the division and company management with regard to supplier performance indicators as well as the analysis of cost development on the market
Implementation of quality assurance measures together with accredited testing institutes
Microsoft Engineer: Directory & Messaging Services
Kraków
Wygasła: 03.07.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
We are expanding our team and looking for Engineer(s) in Directory & Messaging Services
The ideal candidate will be responsible for developing, building and implementing products that provide exceptional business value to our users. You will also manage stakeholder expectations and be responsible for capturing requirements and ensuring they are met within your IT product implementation. Working knowledge and experience in design, architecture, roadmap within your product area is an advantage
Expertise of at least one major M365/O365 application (e.g. Exchange online, SharePoint online, Teams) with a proven track-record of designing complex, large 365 transformational programs, including hybrid configuration and Identity and Access management
You will be working with users, stakeholders to understand their business and technical requirements to design 365 solutions to improve our employee user experience
You will be the 365 Subject Matter Expert within the business and to the end users, responsible for delivering enterprise-sized 365 solutions
Designing complex 365 solutions, leading work-streams on transformational programs and ensuring conformance to agreed design standards, methods and tools, including prototyping new tools and applications where appropriate
Resolution ownership of technical challenges for 365 projects and the technical escalation point for the implementation & operational teams
Acting as a trusted advisor for our users, translating centralized 365 roadmap into end-user- features
Coaching, influencing stakeholders, presentation delivery and technical writing
Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems
Monitor system execution and performance; track and report change requests and discrepancy reports; perform problem analysis and resolution; and provide technical assistance to the end-user
Responsible for the day-to-day Relocation activity; adding and approving article proposals, managing the pallet backlog, planning and scheduling relocation transport between zooplus fulfillment centers,
Continuous troubleshooting of daily issues related to loading / unloading, transportation, interfaces and documentation,
Using the available zooplus data sources, tools and dashboards to evaluate the effectiveness of relocations (and their impact on wider company metrics) and proactively taking actions to improve the relocation quality,
Acting as a communication interface between other involved internal and external parties such as Transportation, Fulfillment and IT,
Planning and leading frequent cross-departmental Relocation operations meetings as well as regular high-level progress reviews,
Ensuring continuous improvement of the relocations process through analysis and identification of optimization and development opportunities, as well as contributing to the subsequent implementation projects,
Regular detailed reporting on Relocations to relevant internal stakeholders,
Collaboration and / or project management in other cross-departmental projects if required, including Operational Key Results (OKRs)
Manage various aspects of product merchandising, product attributes, image uploads, and content to improve the customer journey on zooplus through enhanced content on detail pages,
Support in product range planning and implementation including calculation, listing and delisting,
Support in planning, development and execution of marketing promotions,
Conduct market, competition and range analyses as well as price comparisons,
Identify opportunities based on deep data analysis and provide recommendations to improve sales and margin,
Support project management for intra-functional projects as well as smaller cross-functional projects,
Actively managing the relationship with internal departments like Vendor Management, Sales, Supply Chain Management and Accounting,
Support Vendor management in communication with suppliers,
Support lifecycle management to optimize the ranges in the area of responsibility,