Czy macie jakieś informacje na temat pracy w tej firmie? Jak wygląda atmosfera? Czy wynagrodzenie jest dobre? Czy są jakieś benefity? Jakie są warunki pracy? Z góry dzięki!
Responsible for certain sections of the B2B help center and write every aspect like product description, Client use cases, FAQ’s, release notes, integration stories, and so on,
Manage end-to-end the B2B help center and be a subject matter expert with detailed documentation about our products and use cases,
Leveraging latest (AI) technologies, you create demo videos, screencasts to provide self-service abilities and support our clients in product adoption,
Work closely with our product and technology teams to obtain an in-depth understanding of the product and documentation requirements,
Monitor and effectively use analytics of usage of documentation to improve the content
Working closely with the full Finance Team but also company Management, you will play a key role in helping the organization to develop new and strengthen existing financial processes, focusing also on the audit aspects
Your Mission:
Since 2022 will become the year when we plan to greatly strengthen our financial processes, you will be dedicated to taking an active role in many interesting operations. This comes together with supporting the organization to get to the next level of our great journey
Responsibilities:
- Support accounting processes,
- Managing vendor list & renewal negotiation process,
- Driving the company audits,
- Participation in financial process improvements,
- Preparation of process documentation,
- Working in Financial Force and SalesForce with full team,
Handling any incoming technical support incidents, requests, and changes via ticketing system (Zendesk)
Identifying, reproducing, troubleshooting and resolving problems using available systems and tools, in accordance with the documented service level agreements, processes, and guidelines
Investigating potential workarounds and managing expectations to maintain client satisfaction
Following established escalation and notification paths where the problem cannot be resolved through initial troubleshooting
Monitoring and managing critical incidents for broadcasters and/or platform outages, using established processes
Secondary responsibilities:
Supporting internal teams and external partners via shared sessions/meetings (Google Meet, Zoom, etc.)
Participating in the creation and adding to Knowledge articles, Troubleshooting Guides, FAQ’s, and other related support collateral