Ocena ogólna pracodawcy
3M SERVICE CENTER EMEA sp. z o.o.
WROCŁAW, UL. STANISŁAWA DUBOIS 41
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Archiwalne ( 511 )
Customer Service Representative with Danish (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 11.05.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
- Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
- Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
- Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims
- Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with Italian (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 11.05.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
- Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
- Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
- Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims
- Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with Finnish (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 10.05.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
- Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
- Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
- Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims
- Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Amazon International eCommerce Specialist (m/f)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 26.04.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Develop and enhance brand-level and product-level eCommerce consumer experience for a global eCommerce retailer
- Utilize insights from the USAC market to implement successful strategies across other regions, with a focus on EMEA and potential expansion to Asia and LATAM
- Optimize product presence through effective merchandising, demand generation, and data-driven analysis of consumer behavior, search trends, and promotional sales
- Collaborate closely with key stakeholders, including Amazon Global Key Account VP, USAC eCommerce Manager, and local teams, to drive online business growth and maintain alignment
- Lead program-based activities related to product information operations, digital asset management, and ecommerce operations, with a focus on improving availability, assortment, content creation, and demand generation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with Swedish (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 04.04.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
- Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
- Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
- Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims
- Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with Portuguese and Spanish (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 04.04.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
- Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
- Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
- Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims
- Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with Czech or Slovak (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 04.04.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Building strong customer relationships through prompt and effective responses to inquiries via email, telephone, and chat
- Resolving queries related to data delivery, changes in existing orders in SAP, customer data updates, product availability, and more
- Proactively managing blocked orders to ensure smooth operations
- Collaborating with the business to enhance customer relationship management using Salesforce functionalities
- Identifying opportunities to improve data quality and reduce cycle time, driving continuous process improvement
- Monitoring work queues for new requests, ensuring timely and efficient handling
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with Spanish (f/m/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 28.03.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
- Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
- Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
- Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims
- Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with Italian (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 28.03.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
- Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
- Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
- Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims
- Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with Hungarian (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 22.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Building strong customer relationships through prompt and effective responses to inquiries via email, telephone, and chat
- Resolving queries related to data delivery, changes in existing orders in SAP, customer data updates, product availability, and more
- Proactively managing blocked orders to ensure smooth operations
- Collaborating with the business to enhance customer relationship management using Salesforce functionalities
- Identifying opportunities to improve data quality and reduce cycle time, driving continuous process improvement
- Monitoring work queues for new requests, ensuring timely and efficient handling
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
CO Senior Analyst - Customer Service with English (m/f/)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 18.02.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- To proactively manage customer relationships & be the single point of contact of all and building strong customer relationships through prompt and effective responses to inquiries via email, telephone, and chat
- Resolving queries related to data delivery, changes in existing orders in SAP, customer data updates, product availability, and more
- Proactively managing blocked orders to ensure smooth operations
- Collaborating with the business to enhance customer relationship management using Salesforce functionalities
- Monitoring work queues for new requests, ensuring timely and efficient handling
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
CO Senior Analyst – eChannel (Digital Marketing) (m/f)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 14.02.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- You will have a chance to experience processes of syndicating 3M product data to our customers
- Deliver product information in correct and required syndication formats
- You will be responsible for managing Syndication requests in-between Digital Operations /IT EMEA/Business Group/3M Partners
- Identify opportunities to improve data quality & reduce cycle time
- Supporting E-commerce Project Specialist by delivering product information in individual formats, mapping and conversion of product content to format specified by Customers
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Senior Analyst with Hungarian (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 10.02.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Building strong customer relationships through prompt and effective responses to inquiries via email, telephone, and chat
- Resolving queries related to data delivery, changes in existing orders in SAP, customer data updates, product availability, and more
- Proactively managing blocked orders to ensure smooth operations
- Collaborating with the business to enhance customer relationship management using Salesforce functionalities
- Identifying opportunities to improve data quality and reduce cycle time, driving continuous process improvement
- Monitoring work queues for new requests, ensuring timely and efficient handling
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Senior Analyst with Turkish (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 10.02.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Building strong customer relationships through prompt and effective responses to inquiries via email, telephone, and chat
- Resolving queries related to data delivery, changes in existing orders in SAP, customer data updates, product availability, and more
- Proactively managing blocked orders to ensure smooth operations
- Collaborating with the business to enhance customer relationship management using Salesforce functionalities
- Identifying opportunities to improve data quality and reduce cycle time, driving continuous process improvement
- Monitoring work queues for new requests, ensuring timely and efficient handling
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Senior Analyst with Czech or Slovak (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 10.02.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Building strong customer relationships through prompt and effective responses to inquiries via email, telephone, and chat
- Resolving queries related to data delivery, changes in existing orders in SAP, customer data updates, product availability, and more
- Proactively managing blocked orders to ensure smooth operations
- Collaborating with the business to enhance customer relationship management using Salesforce functionalities
- Identifying opportunities to improve data quality and reduce cycle time, driving continuous process improvement
- Monitoring work queues for new requests, ensuring timely and efficient handling
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
CO Analyst – Customer Care with German (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 02.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- As an CO Analyst – Customer Care with German you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Here, you will make an impact by:
- Providing Customer Service support in the customer care process via defined channels
- Liaising with the business on customer relationship management via Salesforce functionalities
- Registration and consideration of customer cases
- Monitoring work queues for new requests and completing assigned tasks within SLA targets
- Identifying opportunities to improve data quality & reduce cycle time
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Analyst - Customer Issue Resolution with French and English (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 02.02.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints
- Must be able to work and handle sensitive/confidential financial data
- Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing
- Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
CO Senior Analyst – Customer Service with Spanish (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 10.01.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
senior specialist (Senior)
Obowiązki:
- Proactively managing customer relationship and be the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
- Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
- Preparation and reviewing of the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving cycle time and OTIF improvements
- Collaborating with all internal logistics, Customer Issue Resolution and collection team and business stakeholders to guarantee service quality and to resolve claims
- Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
CO Senior Analyst – eChannel (Digital Marketing) (m/f/)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 27.12.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- You will have a chance to experience processes of syndicating 3M product data to our customers
- Deliver product information in correct and required syndication formats
- You will be responsible for managing Syndication requests in-between Digital Operations /IT EMEA/Business Group/3M Partners
- Identify opportunities to improve data quality & reduce cycle time
- Supporting E-commerce Project Specialist by delivering product information in individual formats, mapping and conversion of product content to format specified by Customers
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
CO Specialist – eChannel (f/m/)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 24.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- You will have a chance to experience processes of syndicating 3M product data to our customers
- Deliver product information in correct and required syndication formats
- You will be responsible for managing complex Syndication projects in-between Digital Operations /IT EMEA/Business Group/3M Partners
- Identify opportunities to improve data quality & reduce cycle time
- Supporting E-commerce Project Specialist by delivering product information in individual formats, mapping and conversion of product content to format specified by Customers
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
CO Senior Analyst - Marketing Automation Campaign (m/f/x)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 23.12.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Contribute expertise to the design and development of EMEA wide campaigns by the Campaign Architects / Marketers, ensuring the creation of executable Eloqua solutions
- Build automated campaigns
- Implement content and assets within the platform to support emails, landing pages, forms and complex segmentation to meet business demand
- Develop email and landing page templates to optimize campaign performance
- Set up and distribute reporting for complex campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
CO Senior Analyst with German - Customer Issue Resolution (Auto & Aero) (m/f/)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 09.12.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections, and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints
- Must be able to work and handle sensitive/confidential financial data
- Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing
- Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions
- May provide training to new employees and other members of work groups, including customer service, on credit systems and topics. Participates in department process improvement teams
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Customer Service Representative with Spanish and Portuguese (f/m/x*)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 07.12.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Proactively managing customer relationship and be the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
- Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
- Preparation and reviewing of the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving cycle time and OTIF improvements
- Collaborating with all internal logistics, Customer Issue Resolution and collection team and business stakeholders to guarantee service quality and to resolve claims
- Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Issue Resolution Analyst with German (m/f/x*)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 07.12.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints
- Must be able to work and handle sensitive/confidential financial data
- Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing
- Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
RTR Specialist - General Ledger (Legacy)
Wrocław
Wygasła: 03.11.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Preparing accounting entries and performing period-end coordination including area of fixed assets, intercompany, accruals calculation, GL and cc adjustments, reports sign off
- Taking ownership for complex accounting problems resolution for the country, proactive communication, escalation, and follow-up
- Preparing reports, documentation, and financial data for the Country Managers/tax controls/obligatory reporting
- Preparing reconciliation of accounts for dedicated entities - investigation to resolution on differences on assigned accounts
- Taking part in internal and external audits with resolution of audit queries and documentation preparation for tax controls/obligatory reporting
- Improving and developing internal processes and controls
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Senior Specialist - Cyber Security
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 17.09.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Leading incident response and cyber forensic investigations for the most complex cybersecurity incidents, including developing a detailed case timeline tracking relevant log artifacts
- Collecting and investigating host-based forensic artifacts to determine threat actor and/or malware activity on a suspected compromised host
- Identifying the root cause of complex cyber incidents and develop recommendations to prevent recurrence
- Providing feedback to security solutions specialists on cyber defense best practices to combat dynamic cyber threats
- Providing Subject Matter Expertise on relevant cyber threat actor methodologies, including recommendations for detection and prevention
- Service Scope: (Monday - Friday) 8:00 AM - 4:00 PM and (Saturday - Sunday) 9:00 AM - 5:00 PM including Public Holidays
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Tax Senior Analyst - VAT Compliance
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 15.06.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Performing VAT Compliance process steps and analyzing general ledger, purchase orders, vouchers, tax returns, sourcing information or other data for appropriate tax technical treatment, timely and accurate reporting
- Having working knowledge of current country specifics and requirements. Periodically review and report any discrepancy in current processes to Indirect Tax Team
- Continuous improvement of the quality of performed duties in accordance with received trainings
- Compliance with the established order, procedures and working time rules, in accordance with work regulations. Flexibility to engage in ad-hoc activities assigned by supervisor (i.e. audits, projects, initiatives)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Analyst - Customer Service with German
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 10.06.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Proactive work with Key Accounts Managers to build customer intimacy, identify improvement initiatives and maximize overall service performance
- Close collaboration with internal teams from Sales & Marketing, Supply Chain, Complaint Handling, and other support functions to proactively manage customer requirements
- Knowledge and use of SAP & Salesforce systems
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Global Support Analyst - Service Desk
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 07.06.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Answering incoming calls / web tickets and providing technical assistance following established procedures and guidelines. Routing more advanced problems outside of established guidelines or scope to the appropriate support group
- Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database, creation and update a knowledge articles
- Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions
- Customer service mindset and sense of urgency
- Service Scope (Monday – Friday) 6:00 AM – 7:00 PM and (Saturday – Sunday) 8:00 AM – 6:00 PM including Public Holidays
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Business Analyst - Customer Incentives Plan
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 26.05.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Ensure the completion, on time and in full, of the annual Customer Incentive Plan (CIP) Agreement Design and Compliance process
- Update Vistex / system of record based on approved Business Group changes
- Verify agreements are working properly
- Investigate payment queries
- Organize regular budget and accrual review meetings
- Manage Year end close out and true up of all agreements
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Business Analyst - Sales Incentive Planning
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 26.05.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Communicate the SIP framework and calendar, rules and guidelines to Regional business leaders
- Support the regions by gathering and preparing the necessary data to complete the Sales Incentive Plan process including baseline and quota calculation
- Maintain full visibility of plan design compliance with the framework with all Regional business and functional stakeholders to ensure appropriate levels of support and engagement in implementing the identified action plans
- Support preparation of change requests for the SIP committee
- Work closely with finance and payroll to ensure the accuracy of accruals and payments
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Analyst – Pricing
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 26.05.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Manage pricing issues resulting in block lines or Complaints
- Understand price discrepancies through in-depth analysis with the Business, Customer Service and CIR Teams and drive resolution
- Contribute to improve and optimize pricing processes by documenting the identified root cause and resolution proposals
- Provide clear feedback to the Customer Service (Blocks) or CIR (complaints) for further actions in line with BG CO guidelines
- Clearly document the identified root cause to help drive improvement action plans and close the request
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
RTR Senior Specialist - General Ledger (Legacy)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 17.05.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Financial reporting supervision
- Accounting entries for dedicated entities
- Month-End-Close activities
- Coordinating transitions of knowledge and activities from Local Finance to Service Centre organization
- Reviewing reconciliation of accounts
- Taking part in internal and external audits
- Fixed assets reporting control
- Supporting improvement projects
- Developing expertise in the field of finance and accounting
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
RTR Senior Analyst - General Ledger (Legacy)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 17.05.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Accurately processing/parking journals requested for and by Client countries within 3M guideline
- Performing reconciliation of balance sheet accounts for SOX and Non-SOX countries independently
- Performing standard Month End Closing for entities in legacy system
- Taking ownership for the most complex accounting problems resolution for the country, proactive communication, escalation and follow-up
- Investigation and resolution of any reconciling differences on the assigned accounts
- Other, as supervisor may order
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Analyst - Customer Incentives Plan
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 07.05.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Ensure the completion, on time and in full, of the annual Customer Incentive Plan (CIP) Agreement Design and Compliance process
- Update Vistex / system of record based on approved Business Group changes
- Verify agreements are working properly
- Investigate payment queries
- Organize regular budget and accrual review meetings
- Manage Year end close out and true up of all agreements
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior business Analyst – Pricing
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 07.05.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Manage pricing issues resulting in block lines or Complaints
- Understand price discrepancies through in-depth analysis with the Business, Customer Service and CIR Teams and drive resolution
- Contribute to improve and optimize pricing processes by documenting the identified root cause and resolution proposals
- Provide clear feedback to the Customer Service (Blocks) or CIR (complaints) for further actions in line with BG CO guidelines
- Clearly document the identified root cause to help drive improvement action plans and close the request
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Analyst - Sales Incentive Planning
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 07.05.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Communicate the SIP framework and calendar, rules and guidelines to Regional business leaders
- Support the regions by gathering and preparing the necessary data to complete the Sales Incentive Plan process including baseline and quota calculation
- Maintain full visibility of plan design compliance with the framework with all Regional business and functional stakeholders to ensure appropriate levels of support and engagement in implementing the identified action plans
- Support preparation of change requests for the SIP committee
- Work closely with finance and payroll to ensure the accuracy of accruals and payments
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Operations Analyst with French
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 04.05.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Customer Service in the Customer Care team
- Handling customer interactions via defined channels (case and telephone)
- Cooperate with the business on customer relationship management via Salesforce functionalities
- Responsible for completing assigned tasks within SLA targets
- Order management in SAP OTC module
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Dialog Representative with German
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 30.04.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Customer support for 3M products & services
- Qualification of potential new customers and forward activities and leads to the Sales Organization or trading partners
- Act as central point of contact for all trade partners, private customers, end customers and internal interfaces
- Responsible for monitoring work queues for new requests
- Identify contacts in new companies and analyze customer needs
- Support the sales and marketing functions in the development of sustainable customer relationships
- Responsible for completing assigned tasks within agreed targets
- Identify opportunities to improve data quality & reduce cycle time
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service - CO Analyst with Swedish / Norwegian / Finnish / Danish
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 26.04.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Handling customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, freight and quality claims, payment deductions or discrepancies, and other related policies and procedures
- Handling customers from multiple countries (depending on language skills) - with fluency in the local customer language - contact via defined channels
- Working proactively with Key Accounts to build customer intimacy, identify improvement initiatives and maximise overall service performance
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions
- Conducting service process analysis and driving cycle time and OTIF improvements
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HTR Payroll Operations Team Leader
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 23.04.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
manager / supervisor
Obowiązki:
- Manage the HTR Payroll Operations team and full scope of Payroll operations service for the dedicated countries
- Drive end-to-end service stabilization plan and implement improvement projects in cooperation with global teams, other GSCs and internal clients
- Develop comprehensive HTR expertise in the organization and ensure alignment between HR & Payroll processes and quality standards
- Cooperate and actively manage customer relations
- Responsibility for change management in the organization
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Analyst - Customer Issue Resolution
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 22.04.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints
- Ability to work and handle sensitive/confidential financial data
- Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing
- Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions
- May provide training to new employees and other members of work groups, including customer service, on credit systems and topics. Participates in department process improvement teams
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specialist - Customer Issue Resolution
Wrocław
Wygasła: 22.04.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints
- Ability to work and handle sensitive/confidential financial data
- Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing
- Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions
- May provide training to new employees and other members of work groups, including customer service, on credit systems and topics. Participates in department process improvement teams
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Analyst (Hire to Retire)
Wrocław
Wygasła: 01.02.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Collaborate with Innovative 3Mers Around the World
- Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
- “For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
- The Impact You’ll Make in this Role
- Work effectively and efficiently on reporting and all reporting-related topics, identify and work on improvement and automation need
- As a Senior Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Here, you will make an impact by:
- • Delivering on time ad-hoc and regular reports
- • Working (alone and/or within the Team(s)) on improvement and automation needs
- • Understanding the SLAs and KPIs, how they are being measured and calculated and is able to monitor them. Reporting and acting accordingly in case SLAs and/or KPIs are at risk
- • Identifying, reporting and working on improvements, enhancements and process changes that have a positive impact on day-to-day work and the overall collaboration
- • Delivering reports and data analysis related to phone systems
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
CO Pricing Analyst
Wrocław
Wygasła: 22.01.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- As a Pricing Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Supports review of actual price and updating pricing data in ERP system according to the company's strategy
- Close cooperation with internal clients to gather requirements and respond to requests and questions
- Implements process improvements to drive efficiency and maximize value realization
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Security Threat Detection Content Engineer
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 15.01.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Collaborate with Innovative 3Mers Around the World
- Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
- “For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
- The Impact You’ll Make in this Role
- As an IT Security Threat Detection Content Engineer you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Here, you will make an impact by:
- • Developing threat detection content and analyzing relevant threat intelligence information
- • Researching cross-platform threat detection capabilities and identify tools and log sources required to generate effective threat detection content
- • Generating queries to hunt for threat actor TTPs. Convert queries to threat detection content
- • Testing threat detection content for effectiveness
- • Integrating threat detection content with case management platform
- • Collaborating with: SIEM engineers and data source owners to ensure relevant log data is available for threat detection content creation; CSOC analysts on tuning or developing new threat detection content
- • Working with threat detection platform vendors to keep up to date on current and up and coming capabilities in this space
- • Working with leadership on work prioritization and backlog refinement
- • Presenting technical status updates and summaries to leadership. Other duties as required by the STS team manage
- • Serving in an on-call rotation, including evening or weekend hours
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Care with English
Wrocław
Wygasła: 12.01.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Customer Service in the Customer Care team
- Handling customer interactions via defined channels (case and telephone)
- Cooperate with the business on customer relationship management via Salesforce functionalities
- Responsible for completing assigned tasks within SLA targets
- Order management in SAP OTC module
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
End Customer Data Analyst
Wrocław
Wygasła: 01.01.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Collaborate with Innovative 3Mers Around the World
- Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
- The Impact You’ll Make in this Role
- As an End Customer Data Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Here, you will make an impact by:
- • End customer data validation and maintenance (SAP/SalesForce )
- • Maintaining the incoming requests, in order to close the end-to-end process within agreed SLA
- • Close cooperation with internal clients to gather requirements and respond to requests, align with designed process/rules and fix existing issues if required
- • Process improvements implementation to drive efficiency and maximize value realization
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Global Service Desk Analyst
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 01.01.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Collaborate with Innovative 3Mers Around the World
- Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
- “For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
- The Impact You’ll Make in this Role
- The IT Global Service Desk Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries, business processes and requite communications. Collaboration on a global level (follow the sun model), between Service Desk teams to provide constant service to the users
- As an IT Global Service Desk Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Here, you will make an impact by:
- • Answering incoming calls / web tickets and providing technical assistance following established procedures and guidelines. Routing more advanced problems outside of established guidelines or scope to the appropriate support group
- • Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database, creation and update a knowledge articles
- • Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions
- • Customer service mindset and sense of urgency
- • Service Scope (Monday – Friday) 6:00 AM – 7:00 PM and (Saturday – Sunday) 8:00 AM – 6:00 PM including Public Holidays
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Care with Polish and Ukrainian
Wrocław
Wygasła: 30.12.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- The Impact You’ll Make in this Role
- As a Customer Care with Polish and Ukrainian you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Here, you will make an impact by:
- • Customer Service in the Customer Care team
- • Handling customer interactions via defined channels (case and telephone)
- • Cooperate with the business on customer relationship management via Salesforce functionalities
- • Responsible for completing assigned tasks within SLA targets
- • Order management in SAP OTC module
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HTR Payroll Operations Team Leader
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 28.12.2022
full-time
umowa o pracę
full office work
hybrid work
hybrid work
manager / supervisor
Obowiązki:
- Collaborate with Innovative 3Mers Around the World
- Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
- “For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
- The Impact You’ll Make in this Role
- Manage the HTR Payroll and Employee Services team and full scope of Payroll and Employee Services operations for the dedicated country
- As a HTR Payroll Operations Team Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Here, you will make an impact by:
- • Manage the HTR Payroll Operations team and full scope of Payroll operations service for the dedicated countries
- • Drive end-to-end service stabilization plan and implement improvement projects in cooperation with global teams, other GSCs and internal clients
- • Develop comprehensive HTR expertise in the organization and ensure alignment between HR & Payroll processes and quality standards
- • Cooperate and actively manage customer relations
- • Responsibility for change management in the organization
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analyst - Customer Support with French
Wrocław
Wygasła: 21.12.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Being responsible for managing customer requests regarding possible 3M product counterfeit
- Train/consult internal customer to obtain proper inputs - may include training and deployment support
- Provide proper, unified, defined and approved answers to the Sustainability request in a timely manner
- Provide reports to assigned business team to enable end-to-end process visibility
- Contact with EMEA stakeholders on daily basis via Sales Force, email or MS Teams calls
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analyst - Credit & Collection with German
Wrocław
Wygasła: 21.12.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- As an Analyst in the Credit and Collections & Dispute management team you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Here, you will make an impact by:
- · Registering dispute cases in Salesforce
- · Facilitating dispute cases resolution
- · Preparation of reports needed for process control
- · Continuous improvement of processes and Lean Six Sigma project coordination
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analyst - Invoicing Control
Wrocław
Wygasła: 21.12.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- supporting the implementation and maintenance of billing-related process and financial controls
- data validation process steps throughout the whole revenue stream to ensure correct invoicing to Customers
- minimized corrective actions (credit notes and manual invoicing)
- support in mailroom activities
- managing reporting functions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Care with French
Wrocław
Wygasła: 21.12.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Customer Service in the Customer Care team
- Handling customer interactions via defined channels (case and telephone)
- Cooperate with the business on customer relationship management via Salesforce functionalities
- Responsible for completing assigned tasks within SLA targets
- Order management in SAP OTC module
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Analyst (Hire to Retire)
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 09.12.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Delivering on time ad-hoc and regular reports
- Working (alone and/or within the Team(s)) on improvement and automation needs
- Understanding the SLAs and KPIs, how they are being measured and calculated and is able to monitor them. Reporting and acting accordingly in case SLAs and/or KPIs are at risk
- Identifying, reporting and working on improvements, enhancements and process changes that have a positive impact on day-to-day work and the overall collaboration
- Delivering reports and data analysis related to phone systems
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Operations Senior Analyst - Order Management
Wrocław
Wygasła: 02.12.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Being responsible for manual order processing in SAP within SLA (Service Level Agreement) targets,
- Participate in many internal projects regarding order and sample management
- Train/consult internal customer to obtain proper inputs - may include training and deployment support
- Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays of orders
- Provide reports to assigned business team to enable end-to-end process visibility
- Work on continuous improvement of the processes including Lean Six Sigma project coordination
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
STP Analyst - AP with German
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 25.11.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Uploading documents into the system in accordance with country regulation
- Verifying and processing all invoices and credit notes (including GRIR - missing invoices handling)
- Comprehensive customer service
- Increasing invoice throughput
- Independent complex process issues solving applying end to end STP (Source to Pay) process knowledge
- Close cooperation with EMEA Strategic Sourcing & Packaging Solutions Organization including responding to queries
- Preparing necessary analysis and coordinating tasks and various activities requested by organization
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Operations Specialist - Business Analytics
Wrocław
Wygasła: 25.11.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Design and implement advanced analytical and data visualization solutions for Business
- Create, monitor, maintain and optimize databases, data models and dashboards in Power BI
- Lead assigned projects and directly work with business data, engage with external and internal stakeholders to identify, investigate and analyze data discrepancies and trends
- Constantly deep dive into business data, apply automation, machine learning, best practices and newest trends in data analytics to help reinforce greater efficiencies
- May be required to travel internationally if needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Analyst with German - Customer Relationship Management
Wrocław
Wygasła: 25.11.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- The Impact You’ll Make in this Role
- CRM Senior Analyst (Customer Relationship Management) allows businesses to manage business relationships and the data and information associated with them
- Senior Analyst is the first contact line for business. Service delivery provided by CRM Senior Analyst contains of processes like: Managing Provisional accounts database in Salesforce. CRM analyst process account requests received from 3M Sales representatives from business (scope includes EMEA region). The analyst manage all kind of requests in Salesforce
- From person on this position high level of customer service, prioritization and team work skills will be required
- Here, you will make an impact by:
- 1. Administrating in Salesforce for Europe region. Activities provided by our team are:
- • Creating new Salesforce users
- • Updating existing users
- • User deactivation/ reactivation
- • Creating/Managing reports/dashboards, public groups and queues
- • Providing business support on Salesforce platform (including mass data loads)
- • Coaching users
- 2. Continuous improvement of processes and Lean Six Sigma project coordination
- 3. Training and consulting internal customers and co-workers in order to obtain proper inputs and raise the knowledge
- 4. Participate in deployment of new systems including all necessary testing activities depending on process supported
- 5. Could take on some Team Leader responsibilities during Team Leader absence
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analyst - Pricing
Wrocław
Wygasła: 24.11.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- As a Pricing Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Supports review of actual price and updating pricing data in ERP system according to the company's strategy
- Close cooperation with internal clients to gather requirements and respond to requests and questions
- Implements process improvements to drive efficiency and maximize value realization
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HR Associate
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 23.11.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
junior specialist (Junior)
Obowiązki:
- Performing HR processes in line with global directions, legal standards and country specific requirements, existing policies and procedures
- Providing answers and solutions to all incoming queries from all EMEA employees
- Ensuring accurate data updates in all HR system
- Providing active support for employees, managers and HR departments in personnel administration processes
- Conducting transactions in accordance with the procedures and regulations for the country, with the highest standards of time and quality, accordingly to agreed SLAs
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Payroll Operations Specialist
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 23.11.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Performing HR and Payroll processes in line with global directions, legal standards and country specific requirements, existing policies and procedures
- Data administration and ensurance accurate data updates in all HR and Payroll systems
- Providing active support for employees, managers and HR departments in personnel administration and payroll processes
- Supervision over the correct settlement and planning of working time
- Ensuring the accuracy of payroll calculations in timely manner
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Tax Senior Team Leader
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 20.11.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
team manager
Obowiązki:
- Leads VAT Compliance team and ensure timely and accurate tax return submissions to tax authorities
- Responsible for all aspects of the team’s performance, day to day workload management, reporting and monitoring of operational results
- Conducts and attends regular team meetings to review performance and update current progress against operational targets ensuring customer expectations are met in full
- Collaborates with teams and various work groups, also APL, GPL to resolve Tier 2 level issues
- Ensures compliance with regulations
- Undertakes other duties and tasks that may be allocated, that are appropriate to the job
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Care with French
Wrocław
Wygasła: 19.11.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Customer Service in the Customer Care team
- Handling customer interactions via defined channels (case and telephone)
- Cooperate with the business on customer relationship management via Salesforce functionalities
- Responsible for completing assigned tasks within SLA targets
- Order management in SAP OTC module
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Credit Collection & Dispute Management Team Leader with French
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 19.11.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
manager / supervisor
Obowiązki:
- Responsible for leading, hiring, training and performance management within their respective team
- Establishes regular meetings with stakeholders to ensure service is being delivered according to their expectations
- Single point of contact, with the Business or otherwise, for assigned team
- Responsible for ensuring team Key Performance Indicators (KPI/SLA’s) are sustained and taking corrective actions if quality or service issues arise
- Responsible for ensuring the team completes all training and compliance requirements in a timely manner
- Assist in service expansion, transition activities and implementation of new responsibilities into the team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Global Service Desk Analyst
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 17.11.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Answering incoming calls / web tickets and providing technical assistance following established procedures and guidelines. Routing more advanced problems outside of established guidelines or scope to the appropriate support group
- Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database, creation and update a knowledge articles
- Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions
- Customer service mindset and sense of urgency
- Service Scope (Monday – Friday) 6:00 AM – 7:00 PM and (Saturday – Sunday) 8:00 AM – 6:00 PM including Public Holidays
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Master Data Analyst
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 17.11.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Responsible for creating and updating master data components for 3M materials in SAP or other ERP systems
- Executing tasks according to data governance rules and standard work
- Identification of opportunities to improve data quality, process efficiency or reduce cycle time
- Cooperation with other functions or business groups to resolve issues within E2E process
- May include participation in project management or workshops to improve process or operational efficiency
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Master Data Senior Analyst
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 17.11.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
senior specialist (Senior)
Obowiązki:
- Responsible for monitoring & execution of tasks in assigned work queue, workflow solutions or generic email mailbox & development of ad-hoc reports and analysis
- Working with non-standard scenarios, complex cases and coordination of troubleshooting in case of creation & extension 3M sellable materials
- Responsible for creation / maintenance of work instructions
- May include project management for service transitions or process improvements (including workshop facilitation)
- Responsible for team members onboarding and providing trainings (refreshments / process changes) & acting as active back up for Team Administrator or Team Leader
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HTR Payroll Operations Team Leader
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 06.11.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
manager / supervisor
Obowiązki:
- Collaborate with Innovative 3Mers Around the World
- Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
- “For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
- The Impact You’ll Make in this Role
- Manage the HTR Payroll and Employee Services team and full scope of Payroll and Employee Services operations for the dedicated country
- As a HTR Payroll Operations Team Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Here, you will make an impact by:
- • Manage the HTR Payroll Operations team and full scope of Payroll operations service for the dedicated countries
- • Drive end-to-end service stabilization plan and implement improvement projects in cooperation with global teams, other GSCs and internal clients
- • Develop comprehensive HTR expertise in the organization and ensure alignment between HR & Payroll processes and quality standards
- • Cooperate and actively manage customer relations
- • Responsibility for change management in the organization
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analyst Credit&Collection with German
Wrocław
Wygasła: 05.11.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- The Impact You’ll Make in this Role
- Analyst duties include managing the queue of incoming disputes, responding to customer inquiries and processing them within a designated time frame
- The analyst is also responsible for identifying possible ongoing process improvements that increase efficiency and maximize value realization
- As an Analyst in the Credit and Collections & Dispute management team you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. ,
- Here, you will make an impact by:
- • Registering dispute cases in Salesforce
- • Facilitating dispute cases resolution
- • Preparation of reports needed for process control
- • Continuous improvement of processes and Lean Six Sigma project coordination
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Senior Specialist - Cyber Security
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 04.11.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
senior specialist (Senior)
Obowiązki:
- Providing advanced Cyber Incident analysis, handling and response activity
- Working in conjunction with Security Solutions Specialists to provide feedback and requirements on security technologies including Intrusion Detection and Prevention Systems, Firewalls and Log Analysis, SIEM, Network Behavior Analysis Tools, Antivirus, Network Packet Analyzers, Malware analysis, and Forensic tools
- Creating and maintain automation scripts for incident data examination
- Working with Security Solutions Specialists to identify points where incident detection or response can be further automatized, or possible scenarios where a use case is giving false positives and a need for fine tuning
- Collaborating on Threat Hunting activities to evaluate and detect potential threat activity
- Providing digital forensic capabilities, relevant artifact identification and collection, and initial analysis
- Author Global Standard Operating Procedures and training documentation as needed
- Assisting in training SOC team members; creating and building runbooks for incident response process
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
SIEM/SOAR Engineer
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 03.11.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Developing threat detection content
- Engineer automation workflows to enrich events prior to analyst response
- Engineer automation workflows to automate common analyst response actions
- Responsing and solve issues negatively impacting the workflow of the SOAR
- Collaborating with CSOC analysts on tuning or developing new automation
- Working with leadership on work prioritization and backlog refinement
- Identifying requirements for partner and provider APIs for better interconnectivity
- Presenting technical information in non-technical terms to peers and management
- Analyzing, debugging, reporting issues and enhancements
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Senior Team Manager - Cyber Security
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 02.11.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
team manager
Obowiązki:
- Leading the cybersecurity operations team in handling of daily incidents, identification of improvement opportunities, and implementation of improvement projects
- Coordinating security activities locally in the Poland and amongst our global diverse cybersecurity operations team
- Coordinating with various Infrastructure and Application teams globally on high or critical severity incidents
- Assisting in building threat hunting and threat intelligence capabilities into our cybersecurity operations activities
- Continuously reviewing the work of team members against expectations of quality, professionalism, and service level objectives and metrics
- Working with local Polish team and global cybersecurity leadership team to identify quarterly and yearly goals and track progress towards completion
- Providing continuous professional and personal career coaching and development guidance to direct reports
- Performing quarterly and annual performance appraisal of direct reports in line with 3M’s performance appraisal program
- Contributing to developing, supporting, and maintaining cybersecurity operations reports and metrics
- Managing on time and quality delivery of project assignments
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Care with Spanish
Wrocław
Wygasła: 02.11.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Customer Service in the Customer Care team
- Handling customer interactions via defined channels (case and telephone)
- Cooperate with the business on customer relationship management via Salesforce functionalities
- Responsible for completing assigned tasks within SLA targets
- Order management in SAP OTC module
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analyst - Customer Issue Resolution with Dutch
Wrocław
Wygasła: 29.10.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Registration, analysis and writing responses to customer complaints
- Responsible for monitoring work queues for new requests and completing assigned tasks within KPI targets
- Preparation of reports, analyzes, summaries, and qualitative indicators
- Responsible for escalation of issues if needed
- Continuous improvement of processes and Lean Six Sigma project coordination
- Positively contributes to and supports team efforts and objectives
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
GSC Transition and PMO leader
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 28.10.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
manager / supervisor
Obowiązki:
- Collaborate with Innovative 3Mers Around the World
- Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
- “For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
- The Impact You’ll Make in this Role
- The objective of the person employed at this position is to support growth and portfolio expansion in GSC via managing assigned Transitions and projects for GSC Poland
- Beside of managing project employee will be working to develop professional project management culture in GSC promoting best industry standards in this area
- Scope of responsibilities: execution of assigned projects and programs especially transitions and migrations, ERP deployments (deployment support), development of GSC organization in area of project management and transitions, advocating best practices in project management
- As an GSC Transition and PMO Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Here, you will make an impact by:
- • Managing assigned projects from its initiation until closure ensuring sustainable outcomes
- • Managing partnership with stakeholders ensuring buy in and adoption of projects deliverables and outcomes
- • Actively managing risks related with assigned projects and programs
- • Developing GSC employees capabilities in area of professional project management
- • Ensuring required reporting as per QMS and process requirements
- Cooperation:
- • This position cooperates with most of the employees in Service Centers, however mainly with leaders, experts, stakeholders and on daily basis with project team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analyst Order Management
Wrocław
Wygasła: 28.10.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Being responsible for manual order processing in SAP within SLA (Service Level Agreement) targets,
- Participate in many internal projects regarding order and sample management
- Train/consult internal customer to obtain proper inputs - may include training and deployment support
- Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays of orders
- Provide reports to assigned business team to enable end-to-end process visibility
- Work on continuous improvement of the processes including Lean Six Sigma project coordination
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Analyst with German - Customer Relationship Management
Wrocław
Wygasła: 26.10.2022
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
- The Impact You’ll Make in this Role
- CRM Senior Analyst (Customer Relationship Management) allows businesses to manage business relationships and the data and information associated with them
- Senior Analyst is the first contact line for business. Service delivery provided by CRM Senior Analyst contains of processes like: Managing Provisional accounts database in Salesforce. CRM analyst process account requests received from 3M Sales representatives from business (scope includes EMEA region). The analyst manage all kind of requests in Salesforce
- From person on this position high level of customer service, prioritization and team work skills will be required
- Here, you will make an impact by:
- 1. Administrating in Salesforce for Europe region. Activities provided by our team are:
- • Creating new Salesforce users
- • Updating existing users
- • User deactivation/ reactivation
- • Creating/Managing reports/dashboards, public groups and queues
- • Providing business support on Salesforce platform (including mass data loads)
- • Coaching users
- 2. Continuous improvement of processes and Lean Six Sigma project coordination
- 3. Training and consulting internal customers and co-workers in order to obtain proper inputs and raise the knowledge
- 4. Participate in deployment of new systems including all necessary testing activities depending on process supported
- 5. Could take on some Team Leader responsibilities during Team Leader absence
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Process Analytics Senior Specialist
Wrocław
Wygasła: 22.10.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
senior specialist (Senior)
Obowiązki:
- Design, develop, test, and document analytics and results in support of Market to Cash reporting and applications
- Work closely with global process leaders and SME’s to understand, analyze and prioritize ideas in the global hopper
- Participate in OTC and MTO Reporting scrum teams and utilize JIRA to manage priorities and projects
- Maintain data subject matter expertise in Market to Cash process data and reporting
- Meeting SLAs and Performance an internal team indicators that reflect our value in the organization
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Phase In Phase Out Analyst
Wrocław
Wygasła: 20.10.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- The Impact You’ll Make in this Role
- As a Phase In Phase Out Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Here, you will make an impact by:
- • New material data validation and maintenance (SAP/Vendavo/SalesForce )
- • Maintaining the incoming requests , in order to close the end to end process within agreed SLA
- • Close cooperation with internal clients to gather requirements and respond to requests, align with designed process/rules and fix existing issues if required
- • Process improvements implementation to drive efficiency and maximize value realization
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Talent Acquisition Specialist
Wrocław
Wygasła: 20.10.2022
pełny etat
umowa o pracę
praca stacjonarna, praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Prowadzenie całości procesu rekrutacyjnego do centrum usług wspólnych zgodnie z wymaganiami 3M,
- Wsparcie dedykowanego biznesu jako punkt kontaktu i ekspert rynku pracy,
- Budowanie sieci kontaktów i pozytywnego doświadczenia z najlepszymi talentami na rynku,
- Bieżąca współpraca z HR BP, Total Rewards i zewnętrznymi partnerami,
- Budowanie wizerunku pracodawcy poprzez współpracę z uczelniami i realizację programów stażowych
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
RTR Senior Specialist -General Ledger
Wrocław
Wygasła: 12.10.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- As a RTR Senior Specialist- General Ledger you will be responsible for month end closure coordination (month/year) and supervision of financial data for dedicated entities, especially quality of reconciled accounts and financial reporting. Additionally, should take active part in scope transitions and process transformation, leading improvement projects, fostering GFS compliance and conducting 3M principles
- Here, you will make an impact by:
- • Preparing accounting entries and performing period-end coordination (accruals calculation, GL and cc adjustments, reports sign off)
- • Coordinating transitions of knowledge and activities from Local Finance to Service Centre organization
- • Preparing reports, documentation and financial data for the Country Managers/tax controls/obligatory reporting
- • Reviewing reconciliation of accounts for dedicated entities
- • Supporting investigation and resolution of any reconciling differences on the assigned accounts
- • Took part in internal and external audits with resolution of audit queries and documentation preparation for tax controls/obligatory reporting
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
RTR Senior Team Leader - Business Accounting
Wrocław
Wygasła: 01.10.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
manager / supervisor
Obowiązki:
- The Impact You’ll Make in this Role
- As a Senior Team Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will responsible for all of the operational activities within entrusted area of RTR processes and ensuring that customer service, quality and business requirements are met to the highest standards. Senior Team Leader is responsible for managing the team in terms of performance, career development and HR compliance. Senior Team Leader has supervisory/management responsibilities for key matters of employment. The employee should serve with his/her people management experience and process knowledge to other team leaders
- Team Supervision
- • Set clearly defined performance objectives to the team, ensure appropriate alignment with performance/quality standards defined in relevant service level agreements and ensuring customer expectations are fully met
- • Deliver feedback to your employees, conduct regular meetings to review performance and update current progress against operational targets
- • Support individual efforts and recognize results appropriately using 3M tools
- • Manage turnover in the team (new deployments & attrition), initiate hiring and participate in recruitment process
- • Ensure the proper delivery of mainly business accounting processes like indirect spending and operational expenses review, pricing analysis, gross margin review and other financial department linked processes
- Service Delivery
- • Be responsible for all aspects of the team’s performance, specifically focused on quality and delivery targets, set priorities for the team
- • Day to day workload management within the team, monitor team’s performance against Service Level Agreements & Operational metrics and assure correct reporting
- • Handle escalations, coordinate process corrective and preventive actions
- • Regular interaction with respective process owners, GPLs, APLs
- • Active engagement in Lean Six Sigma program, support initiatives and innovation in the workplace
- Other responsibilities:
- • Comply with all relevant internal rules, company policies and procedures including those relating to Health and Safety, Data Protection (GDPR), SOX controls and Global Finance Standards
- • Adapting all the 3M ethic rules to daily work
- • Constantly increase own qualifications and work culture
- • Act as back-up for your manager and other Team Leaders
- • Other tasks delegated by the superior or 3M Managemen
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
CO Senior Team Leader
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 01.10.2022
full-time
umowa o pracę
full office work, hybrid work
manager / supervisor
Obowiązki:
- As a Senior Team Leader/Salesforce Admin Senior Team Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
- Direct supervision for assigned team members
- Responsible for hiring, training, development and performance management within their respective team
- Operational coordination of assigned team, prioritization of tasks and workload within the team
- Responsible for process governance and driving process and system improvements
- Responsible for ensuring team metrics (SLAs, KPIs) are sustained and taking corrective actions if quality or service issues arise
- Point of contact for EMEA and Global Leaders
- Applies 3M ethical principles and values in every day work
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
CO Analyst – Customer Dialog Representative
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 01.10.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Person in this position is responsible for handling customer support for 3M products and services. Customer Dialog Representative processes and answers initial product enquiries via telephone, e-mail, social media channels and contact forms. The employee's main responsibilities include ensuring high quality contact with customer, complying with accepted quality and quantity standards. Person is also open to contact with internal clients (such as sales organization) and demonstrates high skills in building relations with customers
- Customer support for 3M products & services
- Qualification of potential new customers and forward activities and leads to the Sales Organization or trading partners
- Act as central point of contact for all trade partners, private customers, end customers and internal interfaces
- Responsible for monitoring work queues for new requests
- Identify contacts in new companies and analyze customer needs
- Support the sales and marketing functions in the development of sustainable customer relationships
- Responsible for completing assigned tasks within agreed targets
- Identify opportunities to improve data quality & reduce cycle time
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
External CO Senior Analyst - CRM with German
Wrocław
Wygasła: 28.09.2022
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Administrating in Salesforce for Europe region. Activities provided by our team are: creating new Salesforce users, updating existing users, user deactivation/ reactivation, creating/managing reports/dashboards, public groups and queues, providing business support on Salesforce platform (including mass data loads), coaching users
- Continuous improvement of processes and Lean Six Sigma project coordination
- Training and consulting internal customers and co-workers in order to obtain proper inputs and raise the knowledge
- Participate in deployment of new systems including all necessary testing activities depending on process supported
- Could take on some Team Leader responsibilities during Team Leader absence
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analyst – Customer Care with Nordic languages - nice to have (remote)
Wrocław
Wygasła: 22.09.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Customer Service in the Customer Care team
- Handling customer interactions via defined channels (cases)
- Cooperate with the business on customer relationship management via Salesforce functionalities
- Responsible for completing assigned tasks within SLA targets
- Order management in SAP OTC module
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Process Analytics Senior Specialist
Wrocław
Wygasła: 22.09.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
senior specialist (Senior)
Obowiązki:
- Design, develop, test, and document analytics and results in support of Market to Cash reporting and applications
- Work closely with global process leaders and SME’s to understand, analyze and prioritize ideas in the global hopper
- Participate in OTC and MTO Reporting scrum teams and utilize JIRA to manage priorities and projects
- Maintain data subject matter expertise in Market to Cash process data and reporting
- Meeting SLAs and Performance an internal team indicators that reflect our value in the organization
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analyst - Customer Issue Resolution with French
Wrocław
Wygasła: 22.09.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Registration, analysis and writing responses to customer complaints
- Responsible for monitoring work queues for new requests and completing assigned tasks within KPI targets
- Preparation of reports, analyzes, summaries, and qualitative indicators
- Responsible for escalation of issues if needed
- Continuous improvement of processes and Lean Six Sigma project coordination
- Positively contributes to and supports team efforts and objectives
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
CO Senior Analyst – Electronic Data Interchange
Wrocław
Wygasła: 22.09.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
senior specialist (Senior)
Obowiązki:
- Responsible for monitoring work queues and errors in SAP, register cases in relevant systems and work with them until resolution
- Perform analysis of different Electronic Data Interchange messages and standards and associated SAP integration points and solve issues
- Develop expertise on processes (includes performing of mapping changes and implement new customer connection with 3M SAP via EDI and tasks related to this)
- Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
- Train/consult internal customer in order to obtain proper inputs
- Provide reports to assigned business team to enable end-to-end process visibility
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analyst Customer Care with German (remote) / Specjalista ds. obsługi klienta
Wrocław
Wygasła: 22.09.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Customer Service in the Customer Care team
- Handling customer interactions via defined channels (case and telephone)
- Cooperate with the business on customer relationship management via Salesforce functionalities
- Responsible for completing assigned tasks within SLA targets
- Order management in SAP OTC module
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Relationship Management with German
Wrocław
Wygasła: 20.09.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
senior specialist (Senior)
Obowiązki:
- Administrating in Salesforce for Europe region. Activities provided by our team are: creating new Salesforce users, updating existing users, user deactivation/ reactivation, creating/managing reports/dashboards, public groups and queues, providing business support on Salesforce platform (including mass data loads), coaching users
- Continuous improvement of processes and Lean Six Sigma project coordination
- Training and consulting internal customers and co-workers in order to obtain proper inputs and raise the knowledge
- Participate in deployment of new systems including all necessary testing activities depending on process supported
- Could take on some Team Leader responsibilities during Team Leader absence
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Analyst - Customer Data Management with German
Wrocław
Wygasła: 21.09.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Here, you will make an impact by:
- Responsible for monitoring respective CDM work queues for new requests. Issue resolution, respecting the cycle time, leveraging workload within a team to meet Service Level Agreements (SLA). Managing all kind of CDM requests, which are:
- • Creating new account in SAP: sold-to, ship-to, bill-to etc
- • Maintenance customer accounts
- • Handle all Customer Data Management Cases
- • Check legal requirements and assure approvement processes are followed
- • Understanding downstream processes and assess the request on possible impact
- • Process the case according to Global MDM standards
- • Apply the outcome of project work (eg supporting Data quality projects)
- • Identify opportunities to improve data quality and reduce tasks cycle time
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
RTR Senior Analyst
Wrocław
Wygasła: 21.09.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Accurately processing/parking journals requested for and by Client countries within 3M guideline
- Documents financial transactions by entering account information
- Performing reconciliation of balance sheet accounts for SOX and Non-SOX countries independently
- Performing standard Month End Closing activities for SOX and Non-SOX countries independently
- Performing standard Month End Closing for entities in Legacy system
- Performing extended GL scope independently
- Investigation and resolution of any reconciling differences on the assigned accounts
- Performing general ledger balances review, follow-up on open items
- Accruals accounting
- Coordinates and facilitates the process of documenting accounting policies and procedures
- Improve and develop internal processes and controls
- Coordinates and drives issues resolving with country local finance team
- Took part in internal and external audits with resolution of audit queries and documentation preparation for SOX controls
- Resolving GL issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Project Analyst - Design Operations
Wrocław
Wygasła: 21.09.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Creating labels in accordance with the customer's guidelines
- Coordinating creation of labels with IT Team
- Coordinating tasks in the assigned project
- Close cooperation within the team
- Working in defined timeline
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Analyst with FR&ITA - Brand and Comms
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 21.09.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Accurate translation of documents, assets, subtitles for videos and e-mails in French, Italian with English being the source language, making sure to maintain the original meaning, format and 3M tone
- Adapting a message from one language to another, while maintaining its intent, style, tone, and context. A successfully transcreated message evokes the same emotions and carries the same implications in the target language as it does in the source language
- Providing visibility to Global teams about translation status, updating the projects in the Global tools and SharePoint
- Providing administrative and operative support to the Global Brand and Communications team (reporting, etc.)
- Bringing to the team continuous best practices and detailed oriented reviews
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Senior Team Manager - Cyber Security
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 21.09.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
manager / supervisor
Obowiązki:
- Leading the cybersecurity operations team in handling of daily incidents, identification of improvement opportunities, and implementation of improvement projects
- Coordinating security activities locally in the Poland and amongst our global diverse cybersecurity operations team
- Coordinating with various Infrastructure and Application teams globally on high or critical severity incidents
- Assisting in building threat hunting and threat intelligence capabilities into our cybersecurity operations activities
- Continuously reviewing the work of team members against expectations of quality, professionalism, and service level objectives and metrics
- Working with local Polish team and global cybersecurity leadership team to identify quarterly and yearly goals and track progress towards completion
- Providing continuous professional and personal career coaching and development guidance to direct reports
- Performing quarterly and annual performance appraisal of direct reports in line with 3M’s performance appraisal program
- Contributing to developing, supporting, and maintaining cybersecurity operations reports and metrics
- Managing on time and quality delivery of project assignments
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Senior Specialist - Cyber Security
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 21.09.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
senior specialist (Senior)
Obowiązki:
- Providing advanced Cyber Incident analysis, handling and response activity
- Working in conjunction with Security Solutions Specialists to provide feedback and requirements on security technologies including Intrusion Detection and Prevention Systems, Firewalls and Log Analysis, SIEM, Network Behavior Analysis Tools, Antivirus, Network Packet Analyzers, Malware analysis, and Forensic tools
- Creating and maintain automation scripts for incident data examination
- Working with Security Solutions Specialists to identify points where incident detection or response can be further automatized, or possible scenarios where a use case is giving false positives and a need for fine tuning
- Collaborating on Threat Hunting activities to evaluate and detect potential threat activity
- Providing digital forensic capabilities, relevant artifact identification and collection, and initial analysis
- Author Global Standard Operating Procedures and training documentation as needed
- Assisting in training SOC team members; creating and building runbooks for incident response process
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Payroll Operations Specialist
Powstańców Śląskich 9, Krzyki, Wrocław
Wygasła: 28.08.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Performing HR and Payroll processes in line with global directions, legal standards and country specific requirements, existing policies and procedures
- Data administration and ensurance accurate data updates in all HR and Payroll systems
- Providing active support for employees, managers and HR departments in personnel administration and payroll processes
- Supervision over the correct settlement and planning of working time
- Ensuring the accuracy of payroll calculations in timely manner
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Inne firmy z okolicy:
- WROCŁAWSKI INSTYTUT ZASTOSOWAŃ INFORMACJI PRZESTRZENNEJ I SZTUCZNEJ INTELIGENCJI sp. z o.o. Wrocław
- KAUFLAND POLSKA MARKETY sp. z o.o. sp. j Wrocław
- PROSTEP sp. z o.o. Wrocław
- OSIEDLE MALOWNICZE sp. z o.o. sp. k. Wrocław
- PBW INŻYNIERIA Jacek Garbacz Wrocław