Czy macie jakieś informacje na temat pracy w tej firmie? Jak wygląda atmosfera? Czy wynagrodzenie jest dobre? Czy są jakieś benefity? Jakie są warunki pracy? Z góry dzięki!
We are currently looking for an experienced IT System Engineer for the Authentication Solutions team to collaborate with one of our clients, a global leader in financial services. As they continue to grow dynamically, they seek a professional to support their team in this critical role
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. Kadr i Płac
Kraków
Wygasła: 20.03.2024
pełny etat
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
realizacja i koordynacja procesów kadrowych i płacowych
wsparcie merytoryczne zespołu kadrowo - płacowego,
naliczanie wynagrodzeń zgodnie z obowiązującymi przepisami prawa
ścisła współpraca z działem księgowości i płac,
prowadzenie pełnej dokumentacji kadrowej zgodnie z obowiązującymi przepisami,
prowadzenie ewidencji urlopów pracowniczych, zwolnień lekarskich,
rozliczanie czasu pracy,
monitorowanie zmian w przepisach prawa pracy i przepisach podatkowych,
wiedza o wdrażaniu PPK, nadzór nad zgłoszeniami i rezygnacjami PPK
nadzór i zarządzanie dokumentacją personalną związaną z nawiązaniem, przebiegiem oraz rozwiązaniem stosunku pracy
Manage the end-to-end Business Development and Sales process from creating a database, Lead generation, account penetration, pursuit strategy, and deal closure
Development and optimization of sales processes
Active acquisition of clients and building lasting business relationships
Customer service at all stages of the sales process and aftersales
Consulting on the company's offerings
Preparation of commercial offers
Collaboration in project documentation creation
Expanding the customer base and reaching them through various communication channels
• Collaborate with developers, analysts, and designers to brainstorm and create innovative software programs and applications
• Engage in Agile Scrum methodologies within a team context to ensure regular and iterative software releases
• Contribute to the formulation and documentation of precise software requirements and specifications
• Take the lead role in software development projects alongside fellow developers, fostering a collaborative environment
Operational Management:
• Drive business objectives by harnessing the Salesforce platform to architect and configure robust solutions, enhancing operational workflows across all business facets
• Analyze intricate business and technical requisites, assessing their impact on existing systems and environments, culminating in comprehensive business and system designs
• Develop, configure, document, test, and implement solutions within the Salesforce.com framework, integrating seamlessly with third-party applications and diverse toolsets
• Comprehend the requirements of both internal and external customers, delivering holistic and effective solutions
• Tackle intricate projects autonomously, exercising minimal guidance from management
• Assume a technical lead role on substantial projects, orchestrating development tasks and ensuring seamless coordination
• Collaborate with requirement owners to estimate and prioritize user system requests effectively
• Determine the opportune instances to leverage pre-existing Salesforce solutions versus customizing and augmenting functionalities
• Administer and meticulously document configuration alterations encompassing fields, reports, roles/permissions, security settings, page layouts, custom objects, reports, and dashboards
• Oversee release previews and conduct rigorous business process tests for ongoing Salesforce bug rectifications and new releases. Guide Salesforce users on the application's strategic trajectory, inclusive of third-party integrations or supplementary applications
• Effectively communicate project statuses and delivery timelines to project managers and other pertinent stakeholders
Proactively manage the success of customers implementing our client's products, defining customer business and technical requirements, and building an experience that best meets their needs
Complete account setup and configuration tasks to ensure the software is designed for the user’s desired experience
Facilitate basic and advanced training sessions to drive adoption and build confidence in the new process they are designing
Drive early product adoption by ensuring users are well-informed about key features and tactics
Build and foster relationships with your portfolio of customers
Advise customers on best practices for designing their product experience
Collaborate with CSMs, support, product, and engineering teams to address customer concerns and manage expectations
Demonstrate enthusiasm about the opportunity to help customers on a day-to-day basis
• Collaborate with developers, analysts, and designers to brainstorm and create innovative software programs and applications
• Engage in Agile Scrum methodologies within a team context to ensure regular and iterative software releases
• Contribute to the formulation and documentation of precise software requirements and specifications
• Take the lead role in software development projects alongside fellow developers, fostering a collaborative environment
Operational Management:
• Drive business objectives by harnessing the Salesforce platform to architect and configure robust solutions, enhancing operational workflows across all business facets
• Analyze intricate business and technical requisites, assessing their impact on existing systems and environments, culminating in comprehensive business and system designs
• Develop, configure, document, test, and implement solutions within the Salesforce.com framework, integrating seamlessly with third-party applications and diverse toolsets
• Comprehend the requirements of both internal and external customers, delivering holistic and effective solutions
• Tackle intricate projects autonomously, exercising minimal guidance from management
• Assume a technical lead role on substantial projects, orchestrating development tasks and ensuring seamless coordination
• Collaborate with requirement owners to estimate and prioritize user system requests effectively
• Determine the opportune instances to leverage pre-existing Salesforce solutions versus customizing and augmenting functionalities
• Administer and meticulously document configuration alterations encompassing fields, reports, roles/permissions, security settings, page layouts, custom objects, reports, and dashboards
• Oversee release previews and conduct rigorous business process tests for ongoing Salesforce bug rectifications and new releases. Guide Salesforce users on the application's strategic trajectory, inclusive of third-party integrations or supplementary applications
• Effectively communicate project statuses and delivery timelines to project managers and other pertinent stakeholders
Proactively manage the success of customers implementing our client's products, defining customer business and technical requirements, and building an experience that best meets their needs
Complete account setup and configuration tasks to ensure the software is designed for the user’s desired experience
Facilitate basic and advanced training sessions to drive adoption and build confidence in the new process they are designing
Drive early product adoption by ensuring users are well-informed about key features and tactics
Build and foster relationships with your portfolio of customers
Advise customers on best practices for designing their product experience
Collaborate with CSMs, support, product, and engineering teams to address customer concerns and manage expectations
Demonstrate enthusiasm about the opportunity to help customers on a day-to-day basis
Handle a high volume of customer interactions through various channels including phone, email, social media, and live chat
Respond to customer queries and requests related to online shopping orders, loyalty program, sales, product information, and more with patience and professionalism
Utilize the clients Central Ticketing System to document all customer interactions, research customer accounts, and take necessary actions to resolve concerns
Lead outbound calls and emails to select customers for loyalty initiatives, events, and more
Collaborate with internal client teams and stores to resolve complex customer issues, provide product information, and ensure seamless customer experiences
Customer-Centric Social Media Support: Lead the development and execution of our Social Media strategy, with a strong customer-centric approach, contributing to a positive brand image and outstanding customer experiences
Team Leadership: Manage the Social Media Support team in collaboration with a Project Manager, so that customer service excellence is at the core of our operations
Training: Take responsibility for onboarding and training new team members, equipping them with the skills needed for success
Performance Tracking: Monitor customer satisfaction levels and team performance through quality management procedures, setting and tracking KPIs that directly impact customer satisfaction
Documentation: Maintain reports, schedules, and project documentation, ensuring efficient operations
Real-time Monitoring: Keep a close eye on team activities and conduct regular 1-to-1 meetings with team members to foster growth
Collaboration: Promote cross-departmental collaboration and communication to align efforts with company goals, with a strong focus on enhancing the customer journey
Tool Utilization: Maximize the use of social media management tools to streamline processes and optimize customer engagement, ensuring customers receive timely and effective support
Sentiment Management: Actively manage customer sentiment online, addressing both positive and negative feedback to enhance overall customer satisfaction
Social Media Support: Lead the development and execution of our Social Media strategy, contributing to a positive brand image
Team Leadership: Manage the Social Media Support team in collaboration with a Project Manager, ensuring effective workload management and performance optimization
Training: Take responsibility for onboarding and training new team members, equipping them with the skills needed for success
Performance Tracking: Monitor team performance through quality management procedures, setting and tracking KPIs
Documentation: Maintain reports, schedules, and project documentation, ensuring efficient operations
Real-time Monitoring: Keep a close eye on team activities and conduct regular 1-to-1 meetings with team members to foster growth
Collaboration: Promote cross-departmental collaboration and communication to align efforts with company goals
Tool Utilization: Maximize the use of social media management tools to streamline processes and optimize customer engagement
Sentiment Management: Actively manage customer sentiment online, addressing both positive and negative feedback to enhance overall customer satisfaction
Providing first line support for clients from international markets
Cooperation with external business partners
Being responsible for customer satisfaction, maintaining communication (via chats and e-mails), overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products inside and out to be able to answer any customer questions and act as a subject matter expert
Providing first line support for clients from international markets
Cooperation with external business partners
Being responsible for customer satisfaction, maintaining communication (via chats and e-mails), overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products inside and out to be able to answer any customer questions and act as a subject matter expert
Providing first line support for clients from international markets
Cooperation with external business partners
Being responsible for customer satisfaction, maintaining communication (via chats and e-mails), overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products inside and out to be able to answer any customer questions and act as a subject matter expert
Being responsible for customer satisfaction, maintaining client communication via chats and emails, overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products (and demonstrating this through product knowledge tests) to be able to answer any customer questions
Being responsible for customer satisfaction, maintaining client communication (via chats and e-mails), overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products inside and out (and demonstrating this through product knowledge tests) to be able to answer any customer questions and act as a subject matter expert
Providing feedback on the efficiency/effectiveness of the customer service process to managers
Providing feedback on digital and physical product improvements based on customer and own experience
Jeśli doskonale znasz język angielski, płynnie mówisz po polsku, wkładasz w swoją pracę serce i zaangażowanie, wykazujesz się bardzo dobrą organizacją pracy oraz wysoką kulturą osobistą a to wszystko okraszone jest pozytywnym nastawieniem do otoczenia, to czekamy właśnie na Ciebie! Jeśli chcesz zdobyć cenne doświadczenie lub jesteś na początku swojej drogi zawodowej, zapraszamy do OpsTalent
Do Twoich zadań będzie należeć:
Ścisła współpraca z Zarządem
Wsparcie przełożonych w bieżącej organizacji i obsłudze administracyjnej
Umawianie i koordynowanie zaplanowanych spotkań
Rezerwacja biletów lotniczych i noclegów
Weryfikacja i opisywanie faktur
Przygotowywanie prezentacji i materiałów graficznych na wystąpienia
Współpraca z recepcją, działem księgowości i kadr oraz zewnętrznymi firmami
…i inne nieprzewidziane, ciekawe zadania, przy których wykażesz się kreatywnością :)
Being responsible for customer satisfaction, maintaining client communication via chats and emails, overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products (and demonstrating this through product knowledge tests) to be able to answer any customer questions
Providing first line support for clients from international markets
Cooperation with external business partners
Being responsible for customer satisfaction, maintaining communication (via chats and e-mails), overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products inside and out to be able to answer any customer questions and act as a subject matter expert
Being responsible for customer satisfaction, maintaining client communication (via chats and e-mails), overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products inside and out (and demonstrating this through product knowledge tests) to be able to answer any customer questions and act as a subject matter expert
Providing feedback on the efficiency/effectiveness of the customer service process to managers
Providing feedback on digital and physical product improvements based on customer and own experience
Being responsible for customer satisfaction, maintaining client communication via chats and emails, overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products (and demonstrating this through product knowledge tests) to be able to answer any customer questions
Being responsible for customer satisfaction, maintaining client communication via chats and emails, overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products (and demonstrating this through product knowledge tests) to be able to answer any customer questions
Being responsible for customer satisfaction, maintaining client communication via chats and emails, overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products (and demonstrating this through product knowledge tests) to be able to answer any customer questions
Being responsible for customer satisfaction, maintaining client communication via chats and emails, overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products (and demonstrating this through product knowledge tests) to be able to answer any customer questions
Being responsible for customer satisfaction, maintaining client communication via chats and emails, overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products (and demonstrating this through product knowledge tests) to be able to answer any customer questions
Being responsible for customer satisfaction, maintaining client communication via chats and emails, overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products (and demonstrating this through product knowledge tests) to be able to answer any customer questions
Being responsible for customer satisfaction, maintaining client communication via chats and emails, overall care of user success/experience using our software
Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
Knowing our client’s products (and demonstrating this through product knowledge tests) to be able to answer any customer questions