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Identifies, documents and implements standard resource management processes and tools
Owns the ongoing resource management processes and tools incorporating continuous improvement
Facilitates regular meetings with management to provide supply and demand information, advise on current and anticipated skilled resource needs
Assigns professional services resources to projects based on priority, skills and availability
Works with practice leaders and Project Managers to identify best allocation setups and resolve allocation request conflicts
Owns the resource forecast process, ensuring project managers provide up to date resource plans for all active projects on a timely basis
Owns and provides reporting to support fact-based resource decision making
Analyzes resource supply and demand information to extrapolate trends and upcoming resource skill needs
Facilitates decision making with the practice leaders on staffing projects with skilled contractors in case internal resources cannot fulfill the needs due to skills or availability
Balances the need to schedule projects with internal resources, contractor spend, and profit margin
Develops and conducts stakeholder training on the resource management process and tools
Owns the professional services contractor engagement process
Maintains repository of qualified contractors and contract terms
participation in the creation and implementation of financial, controlling and audit policies, or building SCM and WMS processes or Productions processes,
analysis of business needs and customer requirements,
cooperation with developers as part of creating new functionalities,
conducting tests to optimize the product,
conducting trainings for clients at the implementation and optimization stage
participation in the creation and implementation of financial, controlling and audit policies, or building SCM and WMS processes or Productions processes,
analysis of business needs and customer requirements,
cooperation with developers as part of creating new functionalities,
conducting tests to optimize the product,
conducting trainings for clients at the implementation and optimization stage
participation in the creation and implementation of financial, controlling and audit policies, or building SCM and WMS processes or Productions processes
analysis of business needs and customer requirements,
cooperation with developers as part of creating new functionalities,
conducting tests to optimize the product,
conducting trainings for clients at the implementation and optimization stage
Generating qualified business opportunities through phone calls, emails, and strategic campaigns
Having qualification calls to understand the prospect’s needs and present them with the best solution promoting XPLUS products such as Executive Automats, Data Anonymization. Tool and others
Presenting XPLUS products, arranging presentations and product demos, developing proposals and value justifications, negotiating and closing deals to achieve annual sales targets
Coordinating and maintaining long-term relations with customers
Staying up to date with new products/services, marketing campaigns, and XPLUS pricing models
Using Hubspot and sales campaign tools to build and manage your sales funnel effectively
Coordinating and cooperating with the Support Team and Product Development Department
Providing feedback regarding marketing events to attend, speaking opportunities, relevant publications and thought leaders/interest groups
Providing input to the business and product development teams to assist with the development of current and future products
Collaborating with XPLUS sales management and marketing to ensure client satisfaction, higher conversion rate and to drive overall sales improvements
participation in the creation and implementation of financial, controlling and audit policies, or building SCM and WMS processes or Productions processes
analysis of business needs and customer requirements,
cooperation with developers as part of creating new functionalities,
conducting tests to optimize the product,
conducting trainings for clients at the implementation and optimization stage
Supervision over the correct course of project management processes and the quality of services provided in the service area
Conducting project inspections to identify non-compliances and deviations from applicable standards and launch appropriate corrective actions
Control of the quality and reliability of data in accounting and reporting systems, in particular financial data on the plan and implementation
Participation in projects related to process optimization, close cooperation with Project Managers
Support for Project Managers in the correct application of the project management methodology and the operation of dedicated tools by conducting internal trainings, workshops and consultations
Monitoring of key project milestones within the assigned project portfolio
Preparation of periodic analyses, reports and presentations on the progress of projects
Solution and Business Value Architect - Manufacturing
Białystok
Wygasła: 26.07.2022
full-time
umowa o pracę
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
Act as an industry advisor to external customer stakeholders
Lead and/or support development of roadmaps and underlying business value estimates that enable customer Digital Transformation
Develop network of external relationships with senior-level decision makers at high-impact customers/partners to build influence in addressing problems/blockers/new ideas. Leverages the network and industry experience to connect customers with ideas, people, and resources to support their success
Use evidence-based arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customers when a decision or course of action may not produce optimal results. Leverages strategic expertise to encourage alternative approaches, where applicable
Serve as the digital transformation conscience to challenge the status quo and unrealistic expectations
Proactively lead to resolve conflicts and seeks resolution to balance the overall outcome
Lead the collaboration with the customer business stakeholders and account team to gather customer requirements, identify operational pain points, and business KPIs
Lead collaboration with the Account Teams and/or Bid Team to understand the business solution/problem and to drive agreement based on the customer’s priorities, requirements/constraints, approach, principles, concepts, and expectations
Lead the adoption of XPLUS solutions based on insight from prior/current customer projects, understanding of competitor solutions, and understanding of how customer business value can be driven through XPLUS's offerings. Differentiates XPLUS's solutions in complex and/or high-risk customer/partner conversations to influence the industry-wide direction for specific architecture(s)
Anticipate scenarios that could slow or impede pre-sales or delivery outcomes to minimize risk
Contribute to the architecture description document, architecture decisions log, and the requirements/constraints traceability matrix to ensure the rationale for the business solution's architecture is known and understood
Contribute to complex cost-based and technology-based discussions that explain the architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution. Uses a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution
Work with the business sponsor and customer stakeholders to gather, ratify, and help enhance requirements and understand constraints
Collaborate with the Account Teams to jointly drive project governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots by using enterprise architecture processes and ensuring quality control through peer review
Gathers customer/partner insights from a broad range of stakeholders as well as the main business sponsor to shape and form both the definition and ongoing execution of projects. Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry). Adapts business models, plans, and solutions to insights
Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer, shares this feedback with the Account Team and the broader account team to make the necessary adjustments using mechanisms such as updating the solution approach
Generates new and/or improvements to existing intellectual property. Connects gaps and patterns across business and technology areas to drive changes. Identifies which ideas should be culled, with consideration for scale across customers. Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery
participation in the creation and implementation of financial, controlling and audit policies, or building SCM and WMS processes or Productions processes
analysis of business needs and customer requirements,
cooperation with developers as part of creating new functionalities,
conducting tests to optimize the product,
conducting trainings for clients at the implementation and optimization stage
Solution and Business Value Architect - Manufacturing
Białystok
Wygasła: 26.06.2022
full-time
umowa o pracę
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
Act as an industry advisor to external customer stakeholders
Lead and/or support development of roadmaps and underlying business value estimates that enable customer Digital Transformation
Develop network of external relationships with senior-level decision makers at high-impact customers/partners to build influence in addressing problems/blockers/new ideas. Leverages the network and industry experience to connect customers with ideas, people, and resources to support their success
Use evidence-based arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customers when a decision or course of action may not produce optimal results. Leverages strategic expertise to encourage alternative approaches, where applicable
Serve as the digital transformation conscience to challenge the status quo and unrealistic expectations
Proactively lead to resolve conflicts and seeks resolution to balance the overall outcome
Lead the collaboration with the customer business stakeholders and account team to gather customer requirements, identify operational pain points, and business KPIs
Lead collaboration with the Account Teams and/or Bid Team to understand the business solution/problem and to drive agreement based on the customer’s priorities, requirements/constraints, approach, principles, concepts, and expectations
Lead the adoption of XPLUS solutions based on insight from prior/current customer projects, understanding of competitor solutions, and understanding of how customer business value can be driven through XPLUS's offerings. Differentiates XPLUS's solutions in complex and/or high-risk customer/partner conversations to influence the industry-wide direction for specific architecture(s)
Anticipate scenarios that could slow or impede pre-sales or delivery outcomes to minimize risk
Contribute to the architecture description document, architecture decisions log, and the requirements/constraints traceability matrix to ensure the rationale for the business solution's architecture is known and understood
Contribute to complex cost-based and technology-based discussions that explain the architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution. Uses a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution
Work with the business sponsor and customer stakeholders to gather, ratify, and help enhance requirements and understand constraints
Collaborate with the Account Teams to jointly drive project governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots by using enterprise architecture processes and ensuring quality control through peer review
Gathers customer/partner insights from a broad range of stakeholders as well as the main business sponsor to shape and form both the definition and ongoing execution of projects. Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry). Adapts business models, plans, and solutions to insights
Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer, shares this feedback with the Account Team and the broader account team to make the necessary adjustments using mechanisms such as updating the solution approach
Generates new and/or improvements to existing intellectual property. Connects gaps and patterns across business and technology areas to drive changes. Identifies which ideas should be culled, with consideration for scale across customers. Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery
Nadzór nad poprawnym przebiegiem procesów zarządzania projektami oraz jakością dostarczanych usług w obszarze serwisu
Prowadzenie inspekcji projektów w celu identyfikacji niezgodności i odchyleń od obowiązujących standardów i uruchomienia stosownych działań korygujących
Kontrola jakości i wiarygodności danych w systemach ewidencyjnych i raportowych, , w szczególności danych finansowych na temat planu i wykonania
Udział w przedsięwzięciach dotyczących optymalizacji procesów, ścisła współpraca z Project Managerami
Wsparcie kierowników projektów w zakresie poprawnego stosowania metodyki zarządzania projektami i eksploatacji dedykowanych narzędzi poprzez prowadzenie szkoleń wewnętrznych, warsztatów i konsultacji
Monitorowanie kluczowych etapów projektów w ramach przypisanego portfela projektów
Przygotowanie okresowych analiz, raportów i prezentacji o postępach w realizacji projektów
participation in the creation and implementation of financial, controlling and audit policies, or building SCM and WMS processes or Productions processes,
analysis of business needs and customer requirements,
cooperation with developers as part of creating new functionalities,
conducting tests to optimize the product,
conducting trainings for clients at the implementation and optimization stage
Nadzór nad poprawnym przebiegiem procesów zarządzania projektami oraz jakością dostarczanych usług w obszarze serwisu
Prowadzenie inspekcji projektów w celu identyfikacji niezgodności i odchyleń od obowiązujących standardów i uruchomienia stosownych działań korygujących
Kontrola jakości i wiarygodności danych w systemach ewidencyjnych i raportowych, , w szczególności danych finansowych na temat planu i wykonania
Udział w przedsięwzięciach dotyczących optymalizacji procesów, ścisła współpraca z Project Managerami
Wsparcie kierowników projektów w zakresie poprawnego stosowania metodyki zarządzania projektami i eksploatacji dedykowanych narzędzi poprzez prowadzenie szkoleń wewnętrznych, warsztatów i konsultacji
Monitorowanie kluczowych etapów projektów w ramach przypisanego portfela projektów
Przygotowanie okresowych analiz, raportów i prezentacji o postępach w realizacji projektów
Nadzór nad poprawnym przebiegiem procesów zarządzania projektami oraz jakością dostarczanych usług w obszarze serwisu
Prowadzenie inspekcji projektów w celu identyfikacji niezgodności i odchyleń od obowiązujących standardów i uruchomienia stosownych działań korygujących
Kontrola jakości i wiarygodności danych w systemach ewidencyjnych i raportowych, , w szczególności danych finansowych na temat planu i wykonania
Udział w przedsięwzięciach dotyczących optymalizacji procesów, ścisła współpraca z Project Managerami
Wsparcie kierowników projektów w zakresie poprawnego stosowania metodyki zarządzania projektami i eksploatacji dedykowanych narzędzi poprzez prowadzenie szkoleń wewnętrznych, warsztatów i konsultacji
Monitorowanie kluczowych etapów projektów w ramach przypisanego portfela projektów
Przygotowanie okresowych analiz, raportów i prezentacji o postępach w realizacji projektów
Direct the implementation and adaptation to new capabilities, organizational structures, cultural changes, or behavioral design according to XPLUS strategic goals
Liaise with Management Board and Business Units on strategy deployment activities and communication of progress
Evaluate obstacles for change to foster change adoption and develop change management strategies and training materials
Coordinate communication, training and knowledge transfer of strategic transformations to all teams
Assess and interpret to leadership effectiveness and performance data and provide insights based on findings
Recognize best practices methodologies, act as a change ambassador and propagate performance based culture as well as the change thinking
Perform trainings and workshops connected with strategy execution
Provide coaching to management team members and kaizen leads on event planning, execution and follow up
Time, change and scope management throughout the project lifecycle
Participate in project evaluation against estimated plans and costs; provides continuing support and service as required
Analysis, planning, organization and control of work at all stages of project implementation, including project documentation management
As our HubSpot Specialist, you’ll be responsible for our entire HubSpot platform and using it to improve the return on our marketing investments by leveraging best practices and different technology, metrics, and processes to attract, nurture and convert prospects into clients
As the HubSpot Specialist, you will be tasked with understanding all aspects of the HubSpot configuration and all its technical/functional capabilities. You’ll build and manage dashboards, reports, process automation, and other configurable parts of the interface for end-users. You will also act as the primary administrator of our HubSpot instance and contact database including the creation and maintenance of workflows and custom fields
Specific responsibilities:
• Hubspot architecture planning and managing
• Hubspot administration,
• Managing HubSpot database, including data integrity and enrichment
• Collaborating with cross-functional teams to understand marketing and sales objectives and supporting the appropriate systems, processes, and tools to help teams accomplish their goals
• Consistently and proactively developing, documenting, measuring, and optimizing commercial business processes, and automating where appropriate
• Utilizing automation for lead nurturing and data management
• Be a point of contact & resource for internal end-users to field questions, troubleshooting issues and resolve problems
Tworzenie i rozwój rozwiązań biznesowych w Microsoft Dynamics AX 2012 lub Microsoft Dynamics 365 F&O oraz ich integracja z systemami zewnętrznymi
Współpraca z zespołem konsultantów, architektów i programistów w przygotowywaniu rozwiązań,.zapewnienie bieżącego wsparcia w zakresie integralności i komunikacji pomiędzy różnymi systemami
IIdentyfikacja błędów i rozwiązywanie problemów
Dbałość o najwyższą jakość kodu
Udział w pracach badawczych i rozwojowych oraz pracach związanych z Continuous Integration
Generating qualified business opportunities through phone calls, emails, and strategic campaigns
Having qualification calls to understand the prospect’s needs and present them with the best solution promoting XPLUS products such as Executive Automats, Data Anonymization. Tool and others
Presenting XPLUS products, arranging presentations and product demos, developing proposals and value justifications, negotiating and closing deals to achieve annual sales targets
Coordinating and maintaining long-term relations with customers
Staying up to date with new products/services, marketing campaigns, and XPLUS pricing models
Using Hubspot and sales campaign tools to build and manage your sales funnel effectively
Coordinating and cooperating with the Support Team and Product Development Department
Providing feedback regarding marketing events to attend, speaking opportunities, relevant publications and thought leaders/interest groups
Providing input to the business and product development teams to assist with the development of current and future products
Collaborating with XPLUS sales management and marketing to ensure client satisfaction, higher conversion rate and to drive overall sales improvements
Planning, organizing and controlling the work of the subordinate team
Providing ongoing feedback, motivation, substantive support of the team
Taking responsibility for the team's result and its ongoing control, reporting and estimating the goal, taking possible corrective actions, reporting work results
Shaping a positive image of the company among customers, creating, implementing and ensuring the highest standards of customer service
Acquisition and management of new contacts (leads)
udział w tworzeniu najlepszych kampanii marketingowych na rynku branży IT
projektowanie kreacji reklamowych dla kampanii marketingowych
posiadanie realnego wpływu na współtworzenie kampanii marketingowych, identyfikacji i komunikacji wizualnej marki (banery reklamowe, layouty newsletterów, grafiki do social media, landing page, prezentacje, grafiki do mediów płatnych, artykuły, e-booki)
praca nad wyglądem serwisu internetowego oraz landing page’y
współpraca z innymi działami firmy w procesie tworzenia materiałów dla klientów
nadzór nad spójnością tworzonych i wykorzystywanych materiałów
Direct the implementation and adaptation to new capabilities, organizational structures, cultural changes, or behavioral design according to XPLUS strategic goals
Liaise with Management Board and Business Units on strategy deployment activities and communication of progress
Evaluate obstacles for change to foster change adoption and develop change management strategies and training materials
Coordinate communication, training and knowledge transfer of strategic transformations to all teams
Assess and interpret to leadership effectiveness and performance data and provide insights based on findings
Recognize best practices methodologies, act as a change ambassador and propagate performance based culture as well as the change thinking
Perform trainings and workshops connected with strategy execution
Provide coaching to management team members and kaizen leads on event planning, execution and follow up
Time, change and scope management throughout the project lifecycle
Participate in project evaluation against estimated plans and costs; provides continuing support and service as required
Analysis, planning, organization and control of work at all stages of project implementation, including project documentation management
As our HubSpot Specialist, you’ll be responsible for our entire HubSpot platform and using it to improve the return on our marketing investments by leveraging best practices and different technology, metrics, and processes to attract, nurture and convert prospects into clients
As the HubSpot Specialist, you will be tasked with understanding all aspects of the HubSpot configuration and all its technical/functional capabilities. You’ll build and manage dashboards, reports, process automation, and other configurable parts of the interface for end-users. You will also act as the primary administrator of our HubSpot instance and contact database including the creation and maintenance of workflows and custom fields
Specific responsibilities:
• Hubspot architecture planning and managing
• Hubspot administration,
• Managing HubSpot database, including data integrity and enrichment
• Collaborating with cross-functional teams to understand marketing and sales objectives and supporting the appropriate systems, processes, and tools to help teams accomplish their goals
• Consistently and proactively developing, documenting, measuring, and optimizing commercial business processes, and automating where appropriate
• Utilizing automation for lead nurturing and data management
• Be a point of contact & resource for internal end-users to field questions, troubleshooting issues and resolve problems
Develops partner recruitment plans to expand current partnerships to create a balanced portfolio, grow business, and fill market opportunities
Builds strong relationships with Microsoft and partner resources
Understands and aligns partner’ priorities, strategies, and goals with XPLUS’s to build mutually beneficial account plans
Develops end-to-end plan that fully considers short- and long-term goals, solution strategies, and performance expectations that are aligned with partner’s needs and capabilities
Drive performance management of partners through monthly/quarterly reviews to review overall business performance across the organization and to measure against partners’ transformation goals and business plan
Researches market and customer needs to identify where XPLUS has gaps in its portfolio of partners to meet customer needs
Developing joint business plans defining Go-To-Market strategies, driving implementation of all aspects of the strategy and by orchestrating relationships between the partners technical, sales and marketing teams and XPLUS’s to achieve sales targets
Track pipeline health on key deals to accelerate sales momentum and cloud consumption
Drive continuous portfolio optimization of partners’ performance as measured by revenue, pipeline, consumption, usage and partner impact
The Customer Success Manager role will enable our customers to realize business value from their investments and make our customers passionate advocates of XPLUS
Understanding the Customer - Utilizes information on customer business, needs, and strategy to support customer success. Meets with and holds conversations with customer stakeholders and business decision makers (e.g., Chief Experience Officers [CxOs]) to develop deep understanding of the customer business, business outcomes, competition, and industry trends, challenging the customer as appropriate
Business Value Communication - Identifies and articulates business value of solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment. Tailors relevant customer stories and industry, competitive, and/or XPLUS best practices, leveraging knowledge of product capability and scenarios to support business outcomes
Business Value Realization - Performs assessments and analyses to optimize XPLUS solutions against relevant business goals measured by business and adoption key performance indicators (KPIs), success measures, and customer expectations, as appropriate. Adapts customer success plans for anticipated tradeoffs as needed. Leverages understanding of strategic intent and business outcomes to facilitate discussions around KPIs
Guiding Customer Strategy - Influences customer strategy and future growth for XPLUS by cultivating customer preference for XPLUS & Microsoft programs/solutions that drive impact for the customer and establishing XPLUS as a leader through new reference cases. Provides feedback to XPLUS on customer development needs. Engages with and influences business and technical decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets
Cross-Team Collaboration - Leads and inspires internal and customer teams across functions to support business outcomes and enable execution of customer success through XPLUS, and inform programmatic improvements. Identifies and integrates key stakeholders to support execution. Shares best practices and engages in global Customer Success Manager community
Operational Excellence - Manages operational excellence and customer health by ensuring consumption process compliance and managing pipeline (e.g., customer relationship management systems), engagements, and blockers through leveraging key tools, programs, and insights (e.g., End Customer Investment Funds [ECIF], Consumption and Renewal Review)
Execution Excellence - Ensures execution and assessment of the delivery of services/programs that drive customer objectives, outcomes, success, and help realize customer digital transformation (e.g., facilitating workshops), engaging other resources as necessary. Proactively guides customers in solving business issues, engaging other resources as needed
Change Management - Provides guidance to customer in managing change initiatives by applying knowledge of change management principles, influencing decision makers to implement and scale change, and identifying and communicating alignment between customer culture and digital transformation
Customer Advocacy - Acts as the voice of the customer by driving new feedback, blockers, insights, resources, etc., across communities and internal teams (e.g., product teams, programs, policies, Engineering) so they can be added and prioritized, leveraging relevant tools
Community Involvement - Actively participates in and contributes to relevant internal and external communities. Identifies trends across customers and customer audiences and connects them to relevant communities and programs (e.g., user groups, success factories) to enable customers to use technology to be successful
Generating qualified business opportunities through phone calls, emails, and strategic campaigns
Having qualification calls to understand the prospect’s needs and present them with the best solution promoting XPLUS products such as Executive Automats, Data Anonymization. Tool and others
Presenting XPLUS products, arranging presentations and product demos, developing proposals and value justifications, negotiating and closing deals to achieve annual sales targets
Coordinating and maintaining long-term relations with customers
Staying up to date with new products/services, marketing campaigns, and XPLUS pricing models
Using Hubspot and sales campaign tools to build and manage your sales funnel effectively
Coordinating and cooperating with the Support Team and Product Development Department
Providing feedback regarding marketing events to attend, speaking opportunities, relevant publications and thought leaders/interest groups
Providing input to the business and product development teams to assist with the development of current and future products
Collaborating with XPLUS sales management and marketing to ensure client satisfaction, higher conversion rate and to drive overall sales improvements
udział w tworzeniu najlepszych kampanii marketingowych na rynku branży IT
projektowanie kreacji reklamowych dla kampanii marketingowych
posiadanie realnego wpływu na współtworzenie kampanii marketingowych, identyfikacji i komunikacji wizualnej marki (banery reklamowe, layouty newsletterów, grafiki do social media, landing page, prezentacje, grafiki do mediów płatnych, artykuły, e-booki)
praca nad wyglądem serwisu internetowego oraz landing page’y
współpraca z innymi działami firmy w procesie tworzenia materiałów dla klientów
nadzór nad spójnością tworzonych i wykorzystywanych materiałów
Resource planning and allocation. Assigning people to projects based on their skills, previous experience, availability, or project budget
Capacity planning to make sure upcoming projects will be delivered
Supporting project managers in ongoing resource management efforts: reallocating resources, adjusting goals or requirements, or assigning new people to the team
Setting up plans, tracking actual progress, and reporting variances to Resource Managers of other Units
Preparing content driven presentations for the Portfolio and Project Board/Review Meetings related with Resource Management processes
Develops partner recruitment plans to expand current partnerships to create a balanced portfolio, grow business, and fill market opportunities
Builds strong relationships with Microsoft and partner resources
Understands and aligns partner’ priorities, strategies, and goals with XPLUS’s to build mutually beneficial account plans
Develops end-to-end plan that fully considers short- and long-term goals, solution strategies, and performance expectations that are aligned with partner’s needs and capabilities
Drive performance management of partners through monthly/quarterly reviews to review overall business performance across the organization and to measure against partners’ transformation goals and business plan
Researches market and customer needs to identify where XPLUS has gaps in its portfolio of partners to meet customer needs
Developing joint business plans defining Go-To-Market strategies, driving implementation of all aspects of the strategy and by orchestrating relationships between the partners technical, sales and marketing teams and XPLUS’s to achieve sales targets
Track pipeline health on key deals to accelerate sales momentum and cloud consumption
Drive continuous portfolio optimization of partners’ performance as measured by revenue, pipeline, consumption, usage and partner impact
The Customer Success Manager role will enable our customers to realize business value from their investments and make our customers passionate advocates of XPLUS
Understanding the Customer - Utilizes information on customer business, needs, and strategy to support customer success. Meets with and holds conversations with customer stakeholders and business decision makers (e.g., Chief Experience Officers [CxOs]) to develop deep understanding of the customer business, business outcomes, competition, and industry trends, challenging the customer as appropriate
Business Value Communication - Identifies and articulates business value of solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment. Tailors relevant customer stories and industry, competitive, and/or XPLUS best practices, leveraging knowledge of product capability and scenarios to support business outcomes
Business Value Realization - Performs assessments and analyses to optimize XPLUS solutions against relevant business goals measured by business and adoption key performance indicators (KPIs), success measures, and customer expectations, as appropriate. Adapts customer success plans for anticipated tradeoffs as needed. Leverages understanding of strategic intent and business outcomes to facilitate discussions around KPIs
Guiding Customer Strategy - Influences customer strategy and future growth for XPLUS by cultivating customer preference for XPLUS & Microsoft programs/solutions that drive impact for the customer and establishing XPLUS as a leader through new reference cases. Provides feedback to XPLUS on customer development needs. Engages with and influences business and technical decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets
Cross-Team Collaboration - Leads and inspires internal and customer teams across functions to support business outcomes and enable execution of customer success through XPLUS, and inform programmatic improvements. Identifies and integrates key stakeholders to support execution. Shares best practices and engages in global Customer Success Manager community
Operational Excellence - Manages operational excellence and customer health by ensuring consumption process compliance and managing pipeline (e.g., customer relationship management systems), engagements, and blockers through leveraging key tools, programs, and insights (e.g., End Customer Investment Funds [ECIF], Consumption and Renewal Review)
Execution Excellence - Ensures execution and assessment of the delivery of services/programs that drive customer objectives, outcomes, success, and help realize customer digital transformation (e.g., facilitating workshops), engaging other resources as necessary. Proactively guides customers in solving business issues, engaging other resources as needed
Change Management - Provides guidance to customer in managing change initiatives by applying knowledge of change management principles, influencing decision makers to implement and scale change, and identifying and communicating alignment between customer culture and digital transformation
Customer Advocacy - Acts as the voice of the customer by driving new feedback, blockers, insights, resources, etc., across communities and internal teams (e.g., product teams, programs, policies, Engineering) so they can be added and prioritized, leveraging relevant tools
Community Involvement - Actively participates in and contributes to relevant internal and external communities. Identifies trends across customers and customer audiences and connects them to relevant communities and programs (e.g., user groups, success factories) to enable customers to use technology to be successful
The Customer Success Manager role will enable our customers to realize business value from their investments and make our customers passionate advocates of XPLUS
Understanding the Customer - Utilizes information on customer business, needs, and strategy to support customer success. Meets with and holds conversations with customer stakeholders and business decision makers (e.g., Chief Experience Officers [CxOs]) to develop deep understanding of the customer business, business outcomes, competition, and industry trends, challenging the customer as appropriate
Business Value Communication - Identifies and articulates business value of solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment. Tailors relevant customer stories and industry, competitive, and/or XPLUS best practices, leveraging knowledge of product capability and scenarios to support business outcomes
Business Value Realization - Performs assessments and analyses to optimize XPLUS solutions against relevant business goals measured by business and adoption key performance indicators (KPIs), success measures, and customer expectations, as appropriate. Adapts customer success plans for anticipated tradeoffs as needed. Leverages understanding of strategic intent and business outcomes to facilitate discussions around KPIs
Guiding Customer Strategy - Influences customer strategy and future growth for XPLUS by cultivating customer preference for XPLUS & Microsoft programs/solutions that drive impact for the customer and establishing XPLUS as a leader through new reference cases. Provides feedback to XPLUS on customer development needs. Engages with and influences business and technical decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets
Cross-Team Collaboration - Leads and inspires internal and customer teams across functions to support business outcomes and enable execution of customer success through XPLUS, and inform programmatic improvements. Identifies and integrates key stakeholders to support execution. Shares best practices and engages in global Customer Success Manager community
Operational Excellence - Manages operational excellence and customer health by ensuring consumption process compliance and managing pipeline (e.g., customer relationship management systems), engagements, and blockers through leveraging key tools, programs, and insights (e.g., End Customer Investment Funds [ECIF], Consumption and Renewal Review)
Execution Excellence - Ensures execution and assessment of the delivery of services/programs that drive customer objectives, outcomes, success, and help realize customer digital transformation (e.g., facilitating workshops), engaging other resources as necessary. Proactively guides customers in solving business issues, engaging other resources as needed
Change Management - Provides guidance to customer in managing change initiatives by applying knowledge of change management principles, influencing decision makers to implement and scale change, and identifying and communicating alignment between customer culture and digital transformation
Customer Advocacy - Acts as the voice of the customer by driving new feedback, blockers, insights, resources, etc., across communities and internal teams (e.g., product teams, programs, policies, Engineering) so they can be added and prioritized, leveraging relevant tools
Community Involvement - Actively participates in and contributes to relevant internal and external communities. Identifies trends across customers and customer audiences and connects them to relevant communities and programs (e.g., user groups, success factories) to enable customers to use technology to be successful
Develops partner recruitment plans to expand current partnerships to create a balanced portfolio, grow business, and fill market opportunities
Builds strong relationships with Microsoft and partner resources
Understands and aligns partner’ priorities, strategies, and goals with XPLUS’s to build mutually beneficial account plans
Develops end-to-end plan that fully considers short- and long-term goals, solution strategies, and performance expectations that are aligned with partner’s needs and capabilities
Drive performance management of partners through monthly/quarterly reviews to review overall business performance across the organization and to measure against partners’ transformation goals and business plan
Researches market and customer needs to identify where XPLUS has gaps in its portfolio of partners to meet customer needs
Developing joint business plans defining Go-To-Market strategies, driving implementation of all aspects of the strategy and by orchestrating relationships between the partners technical, sales and marketing teams and XPLUS’s to achieve sales targets
Track pipeline health on key deals to accelerate sales momentum and cloud consumption
Drive continuous portfolio optimization of partners’ performance as measured by revenue, pipeline, consumption, usage and partner impact