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Senior Technical Service Specialist in TE Energy EMEA (f/m/d)
Kraków
Wygasła: 28.01.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Technical Service Specialist is a professional serving the cross-functional tender teams and project teams to support product development, management, and sales solutions for the creation of comprehensive responses to requests for proposals (RFP/RFT/RFQ; tenders /quotations). Achieving the highest possible tender/offering performance rate followed by the successful and above all profitable sales is the primary and goal of his/her work contribution
As a Senior Technical Service Specialist you will be responsible for providing the comprehensive technical service for TE Energy Sales, Customer Service, Product Management, and particularly:
• Providing the day-to-day technical support for sales and business development
• Being an active member of tender and project teams
• Supporting the tender quotes and RFQ’s (i.a. projects) for EMEA Customers
• Answering specific technical queries
• Coordinating technical audits, type tests and FAT execution coordination
• Supporting in taking care of dedicated GPLs (e.g. heat & cold shrink MV/LV cable accessories)
• Verifying product and PCNs (part numbers)
• Coordinating post manufacturing reports
• Being the first point of contact for type-test reports, data sheet, drawings etc
• Estimating and analyzing costs of the product(s) as support for product management, purchase & finance unit
Technical Service Specialist will be office based (2 days/week) and work with colleagues and customers across Europe mainly through remote communication measures
Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs
Completing transactions in accordance with desk top procedures and local policy
Achieving daily/weekly/monthly targets for productivity, quality, and customer experience
Participating in daily Go meetings to ensure team collectively on track with queue management
Focused on continuous improvement and working with TE Operating Advantage model to drive efficiency and productivity
Quality
Complete all transactions to the highest standard
Adhere to quality monitoring process to prevent processing errors
Engage with quality feedback and participate in corrective action plans to guarantee prevention of repeat errors
Peer review of team work to prevent errors across the team
Customer Experience
Gain a deep understanding of the customer base
Form strong relationships with mangers/ee’s/local HR teams to become a trusted partner for the business
Process transactions efficiently and correctly to enable the business to operate
Team
Contribute to maintaining strong team culture where team support each other and work collectively to build and maintain a strong brand for HR Shared Services
General
Ad/hoc project work
Participate and support annual/quarterly/monthly workstreams
Personal Development – Take accountability to form and action development plan
Tender / Bid / Proposal Manager with German or French
Kraków
Wygasła: 08.03.2023
full-time
umowa o pracę
team manager
Obowiązki:
TE Connectivity's Sales & Marketing Support Teams assist with implementing sales/marketing initiatives by providing technical and/or product information support (i.e., data analysis, tracking, etc.). They are also responsible for planning and coordinating promotional programs and other communications initiatives
The Tender Manager will be responsible for all execution and managerial aspects of the tendering process and provision of best-in-class documentation for submissions. The Tender Manager works with the business management team, TE support functions, customers, and field application engineers in the execution of tender submissions that support the Company’s strategic plan. The Tender Manager will mainly be office based and work with colleagues across Europe through conference calls to drive the process and execute submissions. As a Tender Manager you will be responsible for providing the entire tender submission cycle management and particularly:
•Maintaining and continuously improving the management of tendering processes and procedures
•Meet own business targets and those of the team as a whole as agreed with Tender Portfolio Manager
•Building and leading the tender teams incl. contributing to training and development of the team
•Setting up, leading, and managing the smooth running of the tender team
•Working with Account Managers to identify opportunities for tender proposals
•Coordinating collaboration with all Tender Team members and particularly with Account Manager, Product Mangers and Project Managers (if applicable)
•Drafting the proposal and supporting the proposal’s co-author(s) in content, style and structure
•Coordinating proposal’s translations, if necessary
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy
Responsibilities:
•Be the primary interface on a day-to-day basis with direct account responsibility for customers
•Carry out contract reviews on orders/schedules and process in the SAP system
•Progress/expedite orders as requested
•Process request for quotations
•Process customer returns
•Investigate credit and debit requests and queries to issue credit/debit as necessary
•Have regular reviews with your account base to discuss OTD, backlog and other general support issues
•Review, action and issue all relevant order related reports
•Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
Assist in the analysis of daily managerial situations impacting the assigned product lines:
Providing product information to customers and/or the sales team
Support on documentation creation (data sheet, customer drawing, catalog and installation instruction)
Performing product cost analysis and supporting cost reduction projects
Follow the creation of new part numbers
Analyzing excess and obsolete inventory
Gathering product specification and product attribute information for the development of marketing collateral, including e-catalog and TE.com
Coordinate and implement product and applications training for customers, sales, customer service, applications engineering, etc
Research products and markets to maintain competitive intelligence
Gather product-related customer feedback and ensuring customer satisfaction
Work with the engineering team to ensure products are released on time and per customer requirements (the review, understanding and communication of technical specifications and documentation is critical)
Maintain industry, technical, application knowledge and other skills to increase personal effectiveness
Nadzór nad prawidłowością przebiegu procesów produkcyjnych
Współpraca z innymi działami w celu zapewnienia płynności procesów
Nadzór nad dokumentacją produkcyjną i raportami, pomoc w przygotowywaniu analiz
Wdrażanie oraz doskonalenie procesu produkcji
Właściwe wykorzystanie środków, materiałów, maszyn i zasobów ludzkich do planowania usprawnień procesów produkcyjnych
Szkolenie załogi, organizowanie spotkań i koordynowanie wdrożeń projektów usprawniających
Samodzielne inicjowanie i wprowadzanie zmian w procesach w celu ich poprawy pod kątem zwiększenia bezpieczeństwa, poprawy jakości, wzrostu wydajności, skrócenia czasu produkcji oraz obniżenia kosztów
Responsible for extracting data from various internal systems and performing financial and statistical analyses
Design complex financial models to analyze and price intercompany transactions for products, services and intellectual property
Assist with the implementation of various transfer pricing enhancement processes (e.g., calculations, analyses, reconciliations, monitoring, support documentation, validation, etc.)
Assist with compliance, reporting and audit defense capabilities
Assist and take ownership and accountability for the delivery of transfer pricing projects (e.g., global transfer pricing compliance, intellectual property valuation, audit defense, advance pricing agreement and tax planning projects.)
Undertake in-depth company, industry and market research
Perform external comparable searches utilizing various transfer pricing applications
Support operational improvements using tax and technology tools as established under TE’s continuous improvement methodology
Support TE initiatives to research and analyze OECD’s Base Erosion and Profit Shifting (BEPS) actions
Present results to both internal and external audiences
Drive and further develop the local S&OP processes, embedded into the ICT approach
Analyze the plants capacities for the mid-to long term horizon (Rough Cut Capacity Planning RCCP) based on the consensus forecast
Identify capacity bottlenecks within the monthly S&OP cycle and the daily work collaboration with the local departments (Planning, Manufacturing, Sales etc.)
Analyze ICT inventories, collaborate with local departments and ensure inventory is tracking to Business Unit and segment targets
Coordinate with ICT Engineering and manufacturing plant teams to support launch and sustaining Engineering projects within the EMEA region
Support the monthly S&OP plant supply review meetings
Drive and track the action plan from the S&OP plant supply reviews
Support the plant(s) decision making process for tool and machine investments (Duplications, replacements)
Ensure that the S&OP architecture (IBP) is used appropriately for the supply planning process
Closely collaborate with other functions (Planning, Manufacturing, Demand Management, Engineering, etc) to ensure that assigned or requested tasks are accomplished
Collaborate with global customers & global counterparts to analyze & improve the end-to-end (E2E) supply chain process
Identify strategic supply chain projects
Monitor & report on supply chain KPI’s, drive actions to close any gaps
Undertake other tasks and duties that are within the capability of the individual
Nadzór nad prawidłowością przebiegu procesów produkcyjnych
Współpraca z innymi działami w celu zapewnienia płynności procesów
Nadzór nad dokumentacją produkcyjną i raportami, pomoc w przygotowywaniu analiz
Wdrażanie oraz doskonalenie procesu produkcji
Właściwe wykorzystanie środków, materiałów, maszyn i zasobów ludzkich do planowania usprawnień procesów produkcyjnych
Szkolenie załogi, organizowanie spotkań i koordynowanie wdrożeń projektów usprawniających
Samodzielne inicjowanie i wprowadzanie zmian w procesach w celu ich poprawy pod kątem zwiększenia bezpieczeństwa, poprawy jakości, wzrostu wydajności, skrócenia czasu produkcji oraz obniżenia kosztów
Prepare and deliver consolidated financial information related with operational plant performance, including standard costs, hourly rates and cost improvements in compliance with TE Financial manual policies and practices
Performing cost center control, including cost center accounting, cost savings review and tracking
Prepare and deliver consolidated financial information related with all non-plant performances, inventory adjustments, inventory levels, material and conversion cost and Capital expenses in compliance with TE Financial manual policies and practices
Lead the wall to wall annual stock count
Lead the annual cost roll, assessing and proactively communicating the impact to the relevant stakeholders
Tracking and reporting of KPI’s with corrective actions initiated and follow-up as needed
Provide analysis of the financial impact of decisions made in the plant, such as Footprint migration projects, make or buy decision support, or post transactional analyses
Manage a team of 2 direct reports fostering a spirit of talent development
Proactively communicate with EMEA Management in a transparent manner
Provides information to management by assembling and summarizing data; preparing reports; making presentations of findings, analyses, and making recommendations
Focus on continuous process improvements and simplification
Supervise, develop, and standardize reporting processes. Increase productivity by enabling automation steps, eliminating duplications, and coordinating information requirements
Ensure to deliver right data and closely cooperate with legal entity controller for statutory earnings statement
Ensure the SOX and Policy Standards and be first point of contact for the Audits (external and internal
Business partnership for manufacturing and support areas of the business
Cost out calculations
Capital Projects financial attractiveness assessment
Product costing and SAP set-ups. Margin control. Cost estimations for new products and processes and necessary cost revisions for existing products and processes,
Overseeing costs of the product families during their lifecycle, including savings and margin erosion factors
Assistance or Ownership revolving around the following:
• Oversee design of complex financial models to analyze, price and value intercompany transactions for products, services and intellectual property
• Lead implementation of various transfer pricing enhancement processes (e.g., calculations, analyses, reconciliations, monitoring, support documentation, validation, etc.)
• Manage compliance, reporting and audit defense capabilities
• Manage and take ownership and accountability for the delivery of transfer pricing projects (e.g., global transfer pricing compliance, intellectual property valuation, audit defense, advance pricing agreement and tax planning projects.)
• Design and facilitate operational improvements using tax and technology tools as established under TE’s continuous improvement methodology
• Support TE initiatives to research and analyze OECD’s Base Erosion and Profit Shifting actions
• Review Transfer Pricing documentation (local file)
• Present results to both internal and external audiences
Be a solid support for R2R related topics, develop skills & knowledge of R2R Junior Financial Analysts
Back-up and support Senior Accountants
Perform general ledger accounting, fixed assets processes, treasury related activities, intercompany transactions and any other activities in accordance with the taxonomy of Global Process Design book
Perform Indirect tax scope activities with emphasis on reporting (EC Sales/Intrastat) and support development of Indirect Tax CoE
Complete required close activities incl. journal entry posting preparation
Execute accounts reconciliation with focus on financial risk identification and follow-up
Prepare Trial Balance and perform all related validation checks
Complete period-end-close activities according to the established calendar including financial reporting package in HFM (financial statement and supplementals)
Support new migration of R2R processes for non-complex entities
Support in Business Continuity Plan (BCP) to safeguard all critical activities
Update desktop procedures as per cadence
Liaise with auditors and tax advisors coordinating the supply of information and responses to queries
Ensure robust compliance environment with applicable policies, procedures and processes as per SOX requirements and respective local statutory regulations
Execute Control Self-Assessment (CSA) activities of internal controls framework
Ensure all performance metrics are regularly fulfilled as per targets with adherence to the internal deadlines
Build and manage strong relationship with key stakeholders as per TE values standard
Lead or support on operational calls with BUs as per CRM framework as well as supporting R2R Team Leader in deck preparation on Performance Review meetings
Identify and contribute to continuous improvement initiatives within the R2R function as per TEOA-F taking part actively in process standardization projects
• First point of contact with PM teams for costing activities and owner of the monthly ICC (interim cost change) process and submission
• Support in the annual re-costing process
CAPEX
• Assist with preparation of capital spending requests, financial analysis including lease vs. buy, management of spending, updated spending forecasts, and project status updates
FORECASTING & BUDGETING
• Support in preparation of monthly, quarterly, annually Forecast & Budget by providing different type of sound analysis to enable transparency on trends, KPI analysis
MONTH END CLOSE
• Support with the preparation of the Monthly manufacturing performance results pack and submission
• Maintain and update dataset of plant performance figures and KPI and distribute to the Ops teams
• Support in preparation of presentation for Continuous improvement reviews
WEEKLY reporting
• Weekly reporting of actual results against forecast and review with Plant Controller and Ops Team
• Prepare data set of weekly reports (block stock, weekly scrap, plant information, weekly HC efficiency, material variance)
Support operations team with special projects and ad-hoc plant finance requests as needed
Continuous improvement of processes, systems, and reports
Responsible for maintaining SOW
Permanent controls aiming to ensure compliance with company policies
Provide assistance with internal and external audit requirements
Business partner and support to the local Operations team and Plant Controller
Responsible for production planning, scheduling, and inventory control by using SAP. Interface closely with Production and all plant support groups to ensure activities are defined accurately and executed effectively
Partner with production to develop a Production plan that meets customer service requirements while maintaining minimum inventory and optimal manufacturing cost
Monitor the production output on daily basis and make sure it meets the plan and highlight any discrepancies
Creates and releases Production Orders with awareness of customer request dates, component and capacity availability, and any other resource issues needed to support on-time delivery to internal and external customers
Manage daily MRP exception reports for purchased / in-house produced components supporting manufacturing schedules and Finished Goods while optimizing on-hand inventory and meeting service requirements
Advises on availability date of finished products to Customer Service teams. Confirms all unconfirmed customer orders in SAP
Place purchase orders with suppliers (including subcontracting products) in response to planning requirements and hand over Purchase Order to tactical buyer for further fulfillment
Manage inventory levels in order to maximize inventory turns and ensure appropriate levels of production materials while minimizing waste, obsolescence, and excess materials
Actively manage Slow Moving and Excess & Obsolete stock utilizing established business processes and systems
Research / analyze root causes of late deliveries of finished goods in support of corrective actions needed to drive delivery improvement. Able to perform similar actions proactively for future demand
Maintain appropriate material master data in SAP (MRP Views)
Forecast Raw Material and components to Tactical Buyer
Highlight BOM / Routing errors when encountered and follow up until resolved with Manufacturing Engineering
Work with QA to ensure timely release of finished goods & WIPs, coordinating and scheduling reworks as necessary
Review and manage long and short-term equipment capacities for assigned resources using OEE information to ensure that capacities are updated and accurate and that run sizes are minimal and appropriate
Support new product (transfers & NPI) and improvement project implementation
Responding to internal technical questions regarding customer quotes: entering opportunities in CRM system, finding the best technical product solution that satisfies the customer’s needs, giving technical advice,
Assisting the Product Specialist on day-to-day Product technical questions,
Assisting in the sales cycle from start to close of an opportunity & follow-up on execution of the sold solution,
Collaborating on custom requirements and standards for our customers,
Supporting our Customers and Sales in making the most of their TE solutions, advising on workflows and processes, and implementing solutions,
Working closely with EMEA customer Service, to bridge the gap between product related questions and our sales team,
Working on and supporting of the product creation process,
Assisting in enhancing product quality working closely with EMEA Product Managers,
Maintain awareness of relevant industry trends, best practices and government regulations,
Continued Product training and product sheet investigation
Oversee Global Recruitment Process Outsourcing (RPO) Billing, and N. America Talent Attraction Operations while partnering with the N. America Talent Attraction leadership team
Conduct business analysis assessments to drive scalability, flexibility, speed, innovation, and I&D solutions
Partner with procurement to review/manage job contract documents to ensure performance expectations are met with external suppliers
Evaluate external supplier performance according to contractual obligations
Create and oversee data reporting analysis to include continued job requisition and billing audits to drive governance, speed, quality, and accuracy
Form new methodologies for data analytics and calculations through the use of creativity and automation where possible
Ensure processes within the area of responsibility are properly mapped, metrics assigned, monitored, defined, and prioritized/aligned with other HR programs to ensure synergy of initiatives
Implement and monitor project schedule to ensure deadlines/deliverables are met
Maintain project meeting documentation and distribution including SharePoint site administration and content management for Talent Attraction
Collaborate with HR and business leads to implement enterprise-wide strategic initiatives related to recruitment, including process or system implementation
Use of LEAN/Six Sigma/Agile and project management methodologies to drive continuous improvement
Establish a rapport with the process owners and external suppliers to ensure thorough understanding of business needs and delivering best practices by way of a Managed Operating System (MOS)
Coach, consult and influence business leads and anticipate/mitigate risks to drive change management/advocacy
Organize and facilitate process improvement Kaizen events, workshops, process mapping sessions involving all stakeholders of the process in new designs
Ensure proper Voice of Customer/Voice of the Business is gathered as part of the initiative prioritization process
Foster a customer-focused approach to the design and implementation of HR process and systems
Conduct market segmentation exercises to develop market segment-specific strategies,
Conduct competitive analysis and benchmarking,
Product Forecast (S&OP) to support Operations/Manufacturing and influence long term capacity planning,
Develop product roadmaps that align with business strategy,
Design go to market strategy, inclusive of channel strategy and partnerships,
Work with R&D and operations in the development of new products to meet current and future customer requirements,
Manage the product lifecycle, by actively promoting or exiting products,
Define resource requirements necessary to execute the product roadmap,
Work cross functionally to define sales, technology and operations strategies and goals, in line with financial goals. Build consensus on specific tasks,
Pricing support: Portfolio Management: Book Pricing, Quotes,
Support the development of 5-year strategic growth plan, market analysis, competitive analysis, industry trends and market penetration of product lines,
Be a leader in solving conflicts and finding resolution to challenges impacting customer experience,
Enable sales to promote product line via training and the development of collateral materials that help articulate the value proposition,
Manage special pricing requests,
Track progress to the business plan and facilitate resolution to gaps,
Provide demand forecast inputs to S&OP,
Attend customer meetings in support of winning new business