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Wszystkie (153)Aktualne ( 0 )Archiwalne ( 153 )
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mazowieckie
Wygasła: 06.03.2023
Specjalista (Mid / Regular)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
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mazowieckie
Wygasła: 06.03.2023
Specjalista (Mid / Regular)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Card Settlement Specialist
Prosta 68, Wola, Warszawa
Wygasła: 26.02.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
You reconcile the credit card organization (VISA, MasterCard, etc.) reports with general ledger entries, adjustments, and other settlement transaction functions
You clarify and track unexplained general ledger entries made by third party processors, various departments, branches or staff
You are responsible for reconciling all summary sheets/general ledgers impacted by the various credit card organization programs
You maintain and enhance VBA based Excel files to facilitate reconciliation activities
You take part in meetings with other teams to share knowledge and also you share the information with the team
You are responsible for the implementation of small projects ("missions") for our customers / partners and you participate in customer meetings
You coordinate and monitor the orders placed with various internal departments for network, application development, certification, testing and operations
You ensure that the goals in terms of resources, schedule and quality are met
You coordinate internally and externally the implementation of the services into production going through the test environments
You pilot support for important components of the projects and ensure the IT operational readiness
Management and support of the Onboarding Automation and Contact Center Optimization for the Customer Services departments being a subtrack of the entire Customer Services integration program
Planning, coordination and quality assurance of the transition of Backoffice activities with close collaboration of the relevant stakeholders
Coordinating and manager internal /external stakeholders such as Customer Service Line and Team Management, Legal & Compliance, IT, Sales & Product Management, Business Engineering, Regulators etc
Measures and reports the project progress to the management and manages risks, attention points properly and on time to minimize/mitigate project risks
Responsible for the creation and establishment of KPI’s to monitor the quality during the transition, steer decision making based on facts and timely implement corrective measures in case needed
Defining clear responsibilities during the transition of services, ensuring that the proper documentation is in place and training of processes / activities are conducted
Implements and manages scope change when necessary to meet the underlying project financial goals
Ensure that the different internal teams involved receive the required input to allow them to deliver their part of the project in order to meet the pre-defined milestones & timeframes
Works closely with the Program Manager overseeing the overall program and transformation
Support Customer Services Country Manager in a specific market, and in particular in case of adherence between the initiatives locally
• You will regularly work with department heads and proactively identify recruitment needs and sourcing strategies. In other words, you are the dedicated talent partner they have been waiting for!
• You actively manage open positions and process the team's job requests in our Applicant Tracking System
Signs of success:
• You manage the expectations of your Hiring Managers and advise them on their staffing process
• Ideally, you have already worked with an RPO partner
• You strike the right tone when working with internal colleagues
• You ensure a positive and sustainable candidate experience with a high cNPS (Candidate net promoter score)
Specialist Dispute Management with French and/or Italian
Prosta 68, Wola, Warszawa
Wygasła: 24.11.2022
pełny etat
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
You analyze various incoming disputes from the issuing banks and taking right decisions in accordance with the rules & regulations of different card schemes (Mastercard, Visa, Diners, Union Pay, JCB)
You inform our merchants of their disputes, requesting appropriate documentation to refute the bank's claim
You may edit,prepare and submit documentation to the issuing banks in a timely and accurate manner
You manage response deadlines to avoid financial losses
You advise our customers in case of questions and ensure that they understand the dispute process in order to avoid complaints
You support and advise the international and country organizations’s managers, employees and international SPoCs in all aspects of the Local HR processes, particularly in regards to Labor law queries, payroll, personnel administration, performance management, bonus payout, development, reporting,
You organize and conduct a Welcome day for new joiners, being responsible for HR Onboarding and creating the Onboarding policy, implementing pre-Onboarding system,
You advise on all Employee Relations matters, their rights and entitlements and HR policies and procedures,
You cooperate with Talent acquisition team to ensure efficient recruitment process, being responsible for internal recruitment,
You track recruitment measures and creating various reports (regular and ad-hoc),
You administer performance management and L&D in the system,
You conduct and schedule Exit interviews,
You act as a Contributor of employee satisfaction surveys and ensuring action plans to be in place,
You act as a Contributor of another HR processes: Career Path, Employer Branding, HR systems implementation,
You ensure adherence to local employment-law provisions and to protect the Company, as far as possible, against infringements
You support integrators on resolving system defects with can do attitude
You provide technical assistance to troubleshoot and resolve integration errors and f you are unable it is ok, you just need to reffer it or delegateto someone who can solve it !
You provide telephone and email support for integrators including API and integration queries, answering product questions, and providing answers to technical questions
You like to process independently of all kind of requests from our integrators, partners, and third parties, according to our SLA’s and quality requirements
You are also responsible for updating systems to reflect functionalities
You follow-up on customer issues escalating to technical support teams
You analyze various incoming disputes from the issuing banks and take the right decision in accordance with the rules and regulations of different card schemes (MasterCard, Visa, Diners, Union Pay, JCB)
You inform our merchants of their disputes, requesting appropriate documentation to refute the issuer's claim
You edit, prepare and submit documentation to the issuing banks in a timely and accurate manner
You manage response deadlines to avoid financial losses
You advise our customers in case of questions and ensure that they understand the dispute process in order to avoid complaints
You monitor daily, weekly and monthly quality standards, volumes, issues and escalations and manage to resolution
You provide local quality support, interface and guidance to third party to ensure quality issues are highlighted, action plans implemented and resolved
You ensure quality key performance indicators are managed and maintained to ensure appropriate invoicing and costs are applied
You create a quality forum to ensure two-way communication and team work regarding appropriate issues and ensure escalations are managed and issues resolved
You ensure robust quality control systems are in place, respected and audited to satisfy the business and customers’ requirements
You provide regular quality performance statistics to measure and manage the quality performance of the service provider
You supervise of full accounting processes in the other legal entities of Ingenico Group in Eastern European countries (Poland, Czech Rep, Hungary, Ukraine);
You prepare the periodic and annual financial statements
You handle and supervise payments and bank accounts
You supervise over the keeping of tax records, required registers and documents for tax purposes
You coordinate and timely prepare tax declarations, reporting the JPK file
You represent the company at the tax authorities and contact with offices (US, GUS, NBP),
You reconciliate the balances with other legal entities in the Group,
You monitor changes in legal and tax regulations and implement procedures to minimize tax risks;
You cooperate with auditors, external institutions, tax authorities and banks
You plan and supervise the work of the accounting department and cooperation with other departments in the Company;
You support and advise the international and country organizations’s managers, employees and international SPoCs in all aspects of the Local HR processes, particularly in regards to Labor law queries, payroll, personnel administration, performance management, bonus payout, development, reporting,
You organize and conduct a Welcome day for new joiners, being responsible for HR Onboarding and creating the Onboarding policy, implementing pre-Onboarding system,
You advise on all Employee Relations matters, their rights and entitlements and HR policies and procedures,
You cooperate with Talent acquisition team to ensure efficient recruitment process, being responsible for internal recruitment,
You track recruitment measures and creating various reports (regular and ad-hoc),
You administer performance management and L&D in the system,
You conduct and schedule Exit interviews,
You act as a Contributor of employee satisfaction surveys and ensuring action plans to be in place,
You act as a Contributor of another HR processes: Career Path, Employer Branding, HR systems implementation,
You ensure adherence to local employment-law provisions and to protect the Company, as far as possible, against infringements
• You will regularly work with department heads and proactively identify recruitment needs and sourcing strategies. In other words, you are the dedicated talent partner they have been waiting for!
• You actively manage open positions and process the team's job requests in our Applicant Tracking System
Signs of success:
• You manage the expectations of your Hiring Managers and advise them on their staffing process
• Ideally, you have already worked with an RPO partner
• You strike the right tone when working with internal colleagues
• You ensure a positive and sustainable candidate experience with a high cNPS (Candidate net promoter score)
• Supporting integrators on resolving system defects, acting as liaison
• Coordinating directly integration process with integrators to best understand and analyze business specifications
• Providing technical assistance to troubleshoot and resolve integration errors
• Providing telephone and email support for integrators including API and integration queries, answering product questions, and providing answers to technical questions
• Independent processing of all kind of requests from our integrators, partners, and third parties, according to our SLA’s and quality requirements
• Updating systems to reflect required functionalities
• Execute recurring tasks (e.g. update integrators with new specs, maintain API lifecycle)
• Perform validation and tests of integrated solutions
• Active participation and cooperation in projects
• Resolution and follow-up on customer issues escalating to technical support teams as
Educational Background
• Educated to university level (e.g. Bachelor or Master). Otherwise, a relevant professional qualification
• Technical education with at least 1 year experience within electronic payments business
Previous Experience
• Experience supporting POS terminals and integrations (cash register, vending machines) would be an advantage
Operational responsibility of GSV Contract Collection and management responsibility of 7 direct lines
Deputy of the Supervisor Premium Customer Service GSV
Overall responsibility of Contract Collection to ensure successful customer onboarding (Completeness of missing detail, KYC, AML, …)
Participation and execution of customer meetings, supporting Contract Collection topics and onboarding requirements clarification
Managing a team: planning workload, conducting Performance reviews
Providing detailed reports as per an agreed schedule (or on request), including management reports
Mitigating and solving escalations with urgency and determination
Ensuring the correct & in-time escalation to upper management and follow-up on risks
Strong collaboration with Premium Customer Services GSV and RISK
Development and implementation of high qualitative process standards in contract handling, including personnel development, employee satisfaction and motivation
Ensure quality of services through KPI monitoring, continuous assessments and quality improvement
You reconciliate the credit card organization (VISA, MasterCard etc.) reports with general ledger entries, adjustments, and other settlement transaction functions
You clarify and track unexplained general ledger entries made by third party processors, various departments, branches or staff
You are responsible for reconciling all summary sheets/general ledgers impacted by the various credit card organization programs
You maintain and enhance VBA based Excel files to facilitate reconciliation activities
You take part in meetings with other teams to share knowledge and also you share the information with the team
You analyze various incoming disputes from the issuing banks and take the right decision in accordance with the rules and regulations of different card schemes (MasterCard, Visa, Diners, Union Pay, JCB)
You inform our merchants of their disputes, requesting appropriate documentation to refute the issuer's claim
You edit, prepare and submit documentation to the issuing banks in a timely and accurate manner
You manage response deadlines to avoid financial losses
You advise our customers in case of questions and ensure that they understand the dispute process in order to avoid complaints
You achieve required Production support and delivering services within stipulated service levels, quality standards and key performance indicators. Safeguard Service Levels as outlined for Ingenico clients
You ensure completeness, accuracy & auditability of activity processed by Merchant Operations
You challenge and optimize departmental operational and administrative processes to ensure effectiveness and efficiency
You manage Merchant- and management reporting
You coordinate internal trainings and conduct performance reviews
You understand client needs and use this input to get a clear picture of how to create / improve products that provide value
You assess ideas on their business value and technical feasibility with help of in-house experts
You analyse competition and market
You keep in touch with the (Fintech) innovation space to follow key trends and drive new ideas in the innovation funnel
You work closely with the Product Owner in translating our clients’ needs into detailed requirements to assess the size and scope of the initiative
You support the execution of product Go-to-Market strategy (communication, documentation, training), in line with the Go-to-Market division. This includes the production of content, the presentations of the Product to the Sales organization, and the support of this organization to ensure the good positioning of the Product from a functional or a value standpoint
You conduct user testing to assess new product development initiatives, new services or operational improvement initiatives
You provide 2nd level support to our B2B clients and departments within the company in the scope of business rules and invoicing issues such as handling termination requests, changes to license agreements and credit requests
You provide administrative work and setup in ERP system,
You update and maintain customer data, license agreement details, products, articles and prices in our systems
Creating HR strategy based on company values that meets the company and business goals,
Managing resources in HR team for region: Poland, Romania, Greece,
Ensuring high quality HR services for employees & managers in the region in accordance to legal restrictions and company policies: Poland, Romania, Greece to ensure business continuity and people development,
Representing the HR department consistently and with professionalism - facing the boardroom, conference circuit and workforce with confidence and skill,
Supporting M&A activities in the region (HR due diligences) and coordinate/support the HR integration after closing a deal,
Identifying needs for new or adjustments of HR policies, based on business and (external) market input and benchmarks. Introduce, explain, and promote overall HR policies in area of responsibility; encourages overall mobility, development and competence/knowledge sharing, and acts as an individual motivator when appropriate,
Managing/participating in processes such as salary reviews, BSC processes and performance reviews,
Enabling and promoting the desirable company culture,
Executing the HR activities/services within agreed budget,
Designing and ensure development programs in accordance to Global HR policies,
Ensuring administrative and/or operational support to overall staff. Ensuring reporting,
Managing staff wellness and conduct employee satisfaction surveys
You support and advise the international and country organizations’ managers, employees and international SPoCs in all aspects of the Local HR processes, particularly in regards to Labor law queries, payroll, personnel administration, performance management, bonus payout, development, reporting,
You organize and conduct a Welcome day for new joiners, being responsible for HR Onboarding and creating the Onboarding policy, implementing pre-Onboarding system,
You advise on all Employee Relations matters, their rights and entitlements and HR policies and procedures,
You cooperate with Talent acquisition team to ensure efficient recruitment process, being responsible for internal recruitment,
You pmplement Global corporate procedures, guidelines and processes due to the changes/mergers,
You tracking recruitment measures and creating various reports (regular and ad-hoc),
You administer performance management and L&D in the system,
You conduct and schedule Exit interviews,
You manage the cultural change process and to support the implementation of company culture by organizing workshops, creating action plans,
You act as a backup for HR processes: payroll & personnel administration, pre-onboarding, timesheets, HR systems maintenance,
You act as a Contributor of employee satisfaction surveys and ensuring action plans to be in place,
You act as a Contributor of another HR processes: Career Path, Employer Branding, HR systems implementation,
You ensure adherence to local employment-law provisions and to protect the Company, as far as possible, against infringements
You actively take care of sourcing and attracting candidates by using social and digital media
You screen candidates for open positions and conduct interviews with shortlisted candidates
You take care of your talent pools and enjoy candidate communication
You collaborate with department managers on a regular basis and proactively identify hiring needs and sourcing strategies. In other words, you're the dedicated talent partner they have been waiting for!
You handle your job requisitions and candidates in our Applicant Tracking System
You input and upload new client account information in a timely an accurate manner into various database systems
You activate the additional services/products for existing customers in proper compliance with the current onboarding policy and the rules formulated therein
You make changes and additions to clients’ accounts
You archive of all documents in the designated systems
You enroll all incoming contracts in the designated systems
You check the quality of incoming master data changes
You actively take care of sourcing and attracting candidates by using social and digital media
You screen candidates for open positions and conduct interviews with shortlisted candidates
You take care of your talent pools and enjoy candidate communication
You collaborate with department managers on a regular basis and proactively identify hiring needs and sourcing strategies. In other words, you're the dedicated talent partner they have been waiting for!
You handle your job requisitions and candidates in our Applicant Tracking System