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Technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices
Provides guidance on, assists in establishing, and participates in technical governance processes
Technical steering and governance of ServiceNow modules, applications, features, and data, inter-relationships and integrations with other platforms
Collaborate on the design and implementation of a platform operating model that improves likelihood of successful go-lives and end-user adoption
Ensure the creation of solution designs that optimize out-of-the-box features and functions and provide assurance that technical implementations adhere to best practice
Identify and manage dependencies between modules, applications, and features
Maintain broad and deep knowledge pf product developments/releases to a suitable level to provide demonstrations and thought leadership
Establishing and maintaining cooperative working relationships with all team members and managers
Coordinating all travel arrangements (flights, hotels, taxis, restaurants, etc.) and providing detailed travel plans and itineraries
Reconciling credit card statements and track expenses for budgeting purposes in a timely manner
Checking and understanding expense policies and how to make them applicable case by case
Investigate/dispute delinquency fees when erroneous;
Ensuring invoices are properly addressed;
Ensuring expenses are compliant
Reviewing expense reports to ensure accuracy of calculations, ensuring compliance with company policies
Carrying out administrative duties by collecting data, sorting, updating in various systems,
Carrying out the process of onboarding/offboarding employees. Being responsible of supervising this process and ensuring that all issues are being proactively clarified and completed,
Gathering and filing all paperwork related to new external hires in a system, in close collaboration with Managers and Procurement team
Applying for badges and ordering other necessary IT equipment
Arranging catering for team events as requested and organizing job anniversaries
Ensure efficient end-to-end delivery of printing services encompassing review of service metrics/SLAs, major incidents, escalations, tickets trends, transformations, etc
Provide regular reports on service performance & achievements of Printing Services
Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with Printing services; recommend new/enhancement to existing performance indicators
Ensure up-to-date database of Printing Services viz, service catalog, infrastructure (servers, storage, etc), software versions, licenses, devices, etc
Responsible to assess, design, propose solutions, engage with business teams for all printing related demands/customer requests
Collaboration with regional teams, business, change architects and other teams (change management, Snow, etc.) for successful printing services
Design and implement print policies at global level
Undertake opportunities to optimise printing services across all locations viz; print policy, standardisation, consolidation, transformations, etc
Collaborate and build excellent relationships with partners for delivering best of contracted services
Review third party underpinning agreements where necessary
Business development, pricing strategy, business case, value proposition, negotiations
Communication to internal executives and teams, including review processes
Centralised reporting/Online dashboards of performance metrics
Establishing and maintaining cooperative working relationships with all team members and managers
Coordinating all travel arrangements (flights, hotels, taxis, restaurants, etc.) and providing detailed travel plans and itineraries
Reconciling credit card statements and track expenses for budgeting purposes in a timely manner
Checking and understanding expense policies and how to make them applicable case by case
Investigate/dispute delinquency fees when erroneous;
Ensuring invoices are properly addressed;
Ensuring expenses are compliant
Reviewing expense reports to ensure accuracy of calculations, ensuring compliance with company policies
Carrying out administrative duties by collecting data, sorting, updating in various systems,
Carrying out the process of onboarding/offboarding employees. Being responsible of supervising this process and ensuring that all issues are being proactively clarified and completed,
Gathering and filing all paperwork related to new external hires in a system, in close collaboration with Managers and Procurement team
Applying for badges and ordering other necessary IT equipment
Arranging catering for team events as requested and organizing job anniversaries
By overseeing and managing the company's controlling processes (budgeting, forecasting, monthly management reporting), you will develop management tools that reflect the needs of a fast-paced, highly agile business environment (forecasting tools, scenario modelling, etc.)
Together with corporate leadership, you will continuously translate our strategy into a financial business plan and track its execution over time
As a key driver of modernization and innovation, you will support transformation projects from an FP&A perspective, financial modelling of business cases as well as reporting of investments and efficiency measures
You will not only have the opportunity to build and develop a high-impact FP&A team, but also play an active role in the digital transformation of our Finance function and, of course, the further development of financial processes across our company
In this important position, you will be responsible for all FP&A related presentations and commentary on monthly, quarterly and annual results
In your new role, you’ll implement and operate the SAP Security Suite to improve the security maturity of our SAP environment as a major step forward. A key for a successful implementation is the continuous adaption to our specific needs
Our teams involved in the operations of the SAP environment can rely on your advice when it comes to the full utilization of the tool. This includes as well the analyze and remediation of security events
To this end, you’ll run regular vulnerability checks to identify potential threat scenarios. Next, you’ll initiate the appropriate course of action and see to it that these problems are adequately corrected and resolved, in accordance with applicable security policies and procedures
Through your reliable, attentive and proficient monitoring, you’ll play a significant part in ensuring stable operative processes
Last but not least, you’ll provide reports to achieve transparency on security events and vulnerabilities
In your new role, you’ll implement and operate the SAP Security Suite to improve the security maturity of our SAP environment as a major step forward. A key for a successful implementation is the continuous adaption to our specific needs
Our teams involved in the operations of the SAP environment can rely on your advice when it comes to the full utilization of the tool. This includes as well the analyze and remediation of security events
To this end, you’ll run regular vulnerability checks to identify potential threat scenarios. Next, you’ll initiate the appropriate course of action and see to it that these problems are adequately corrected and resolved, in accordance with applicable security policies and procedures
Through your reliable, attentive and proficient monitoring, you’ll play a significant part in ensuring stable operative processes
Last but not least, you’ll provide reports to achieve transparency on security events and vulnerabilities
Consults, implements or develops strategic processes of large scale and complexity. Translates strategic objectives into operational activities
Implements projects, services and solutions related to division and company strategy. Supports clients by consulting, defining scope and planning for projects, services, technologies and solutions
Prepares cost estimates for sub-projects and services
Performs detailed analysis and design in part of the value chain specification, transfers user requirements into work concept. And then supervises the implementation and progress of the concept and tasks and the installation of operational measures to ensure quality
Assesses risks in his area of responsibility and implements or proposes appropriate countermeasures. Identifies and initiates service improvements
Creates guidelines and procedures for specific technologies. Confirms architecture or solution proposals
Collaborates with internal and external stakeholders. Executes stakeholder agreements
Continuation of the multicloud strategy primarily with MS Azure
Act as a primary technical contact for provide Tier-2 network troubleshooting and resolution for the following scope of network services: WAN, LAN, WiFi, DNS/DHCP/IPAM, Data Center networks, Internet Access, Remote Access, Site-to-Site VPN, Network Security / Firewalls and data center/CSP connectivity
Escalation support for Tier –1 support engineers for internal network issues
During local business hours, the Analyst will primarily be responsible for support of sites located within the home region. However, he/she will also be responsible to support other regions for incidents and problems during those regions’ non-business hours (but during the Analyst’s business hours)
Diligently document information in Service-Now related to changes, incidents, problems, and asset/CMDB-related records
Conduct Changes following ITIL-based best practices
For portions of the network managed by 3rd party service provider, the Analyst will also be responsible for some service-management related functions to be defined later. This might include review of provider SLA’s and performance, execution of policy-based service requests, oversight of service-provider troubleshooting, communications to end users, etc
Execution of second and third-level support in given technological environment
In your new role, you’ll participate in the design, building and transformation of the provider model(s) and develop security architectures (including technical security decision prototypes) for applications in SAP environments and in the Cloud (PaaS and SaaS), thereby defining, establishing and improving their security level
Our teams involved in these projects can rely on your advice and support, especially when it comes to core issues such as secure software engineering/development or the securing and operation of application architectures
To this end, you’ll run regular risk and vulnerability assessments and check for, analyse and identify potential threat scenarios and/or security-related incidents within critical applications. Next, you’ll initiate the appropriate course of action and see to it that these problems are adequately corrected and resolved, in accordance with applicable security policies and procedures
Through your reliable, attentive and proficient monitoring, you’ll play a pivotal part in making the operative processes more efficient and effective
Last but not least, you’ll evaluate methods for secure software engineering, integrate them into the development cycle, assist the security support team by providing and leveraging the necessary methods and metrics, and actively participate in conducting security audits and defining action plans based on their results
The focus of your work will be the design and development of security architectures for cloud and hybrid on-premises systems
You will bring your distinctive expertise in security issues to bear in a variety of ways. Especially during the integration phase, the involved teams rely on your expert advice
To this end, you translate requirements documents into security reference architectures and conceive and implement cloud-native architectures and designs
In short, you will be responsible for architecting, prioritizing and coordinating all security technologies necessary to ensure a highly secure yet applicable development and operational environment
Even more, you will develop prototypes for technical security decisions, promote the integration of innovative security applications, and be responsible for the design, implementation, and maintenance of a security governance model for cloud platform operations
Lead network engineering staff located in EMEA, Americas, and APAC regions
Provide structured organizational leadership to the team
Intake new requests for work by capturing basic requirements, estimating the required workload, making prioritization decisions, and developing proposals
Navigate a matrixed, large environment to deliver projects within a fast-paced environment on time and within budget; remove technical and non-technical roadblocks for the team
Oversee the management of project budgets either by self or by the Project Managers
Ensure that the appropriate processes are following for change and incident management
Serve as a strategic interface to the business units who generate project work for the network function. Communicate strategy plans and project plans to the business unit points of contact; bring business requirements back to the architecture team
Provide decision-making analysis and recommendations for the selection of solutions, vendors, proposals, cost scenarios, etc
Provide occasional tier-3 support for escalated incidents & problems
Assist the VP-Global Networks in the overall management of the team as necessary, e.g. handling analytical or process improvement activities as directed
Actively drive the transformation of a global organization with a multi-cloud approach, in an international setup with teams from North America, Latin America, Europe, Asia-Pacific to develop the best possible value proposition / solutions for our customers
You are part of our Cloud Center of Excellence team and have experience in cloud administration (mainly Azure)
Topics such as Virtual Networks, Azure Resource Manager, Storage Solutions, Azure Identity Protection, Azure Information Protection, Azure AD (Connect), Desired State Configuration, Continuous Development / Continuous Integration, Build- und Release Pipelines, Log Analytics are known to you
You are enthusiastic about automation, both for the configuration of cloud resources and on prem where necessary asks dealing with assignation of new resources and decommission of existing ones
Collaborate with colleagues from network and IT security, data protection to ensure a high availability and secure solution
Technical documentation and improvement of process flows as well as continuous service improvements
Implement cloud best practices and build up cloud operations knowledge by working closely with experts and become a leading expert by your own over time
Handling of complex technologies, as well as consulting, implementation of technologies and services of medium complexity
Execution of standard process actions of system operations, system support or system development
Execution and/or supervision of the realization of concepts, and installation of operational measures for quality assurance
Responsibility for the specification and transfer of user requirements into reliable working concepts
Contribution to preparation of cost estimates for technology-related sub-projects and services of medium complexity
Second and third-level support in given technological environment
Identification & initiation of service and process improvements in business environments
Collaboration in international business contexts including virtual teams as well with internal and external stakeholders
Provide Tier-2 network troubleshooting and resolution for the following scope of network services: (WAN, LAN, WiFi, DNS/DHCP/IPAM, Data Center networks, Internet , Remote Access, Site-to-Site VPN, Network Security / Firewalls)
Actively drive the transformation of a global organization with a multi-cloud approach, in an international setup with teams from North America, Latin America, Europe, Asia-Pacific to develop the best possible value proposition / solutions for our customers
You are part of our Cloud Center of Excellence team and have experience in cloud administration (mainly Azure)
Topics such as Virtual Networks, Azure Resource Manager, Storage Solutions, Azure Identity Protection, Azure Information Protection, Azure AD (Connect), Desired State Configuration, Continuous Development / Continuous Integration, Build- und Release Pipelines, Log Analytics are known to you
You are enthusiastic about automation, both for the configuration of cloud resources and on prem where necessary asks dealing with assignation of new resources and decommission of existing ones
Collaborate with colleagues from network and IT security, data protection to ensure a high availability and secure solution
Technical documentation and improvement of process flows as well as continuous service improvements
Implement cloud best practices and build up cloud operations knowledge by working closely with experts and become a leading expert by your own over time
Handling of complex technologies, as well as consulting, implementation of technologies and services of medium complexity
Execution of standard process actions of system operations, system support or system development
Execution and/or supervision of the realization of concepts, and installation of operational measures for quality assurance
Responsibility for the specification and transfer of user requirements into reliable working concepts
Contribution to preparation of cost estimates for technology-related sub-projects and services of medium complexity
Second and third-level support in given technological environment
Identification & initiation of service and process improvements in business environments
Collaboration in international business contexts including virtual teams as well with internal and external stakeholders
Provide Tier-2 network troubleshooting and resolution for the following scope of network services: (WAN, LAN, WiFi, DNS/DHCP/IPAM, Data Center networks, Internet , Remote Access, Site-to-Site VPN, Network Security / Firewalls)