Ocena ogólna pracodawcy
SHARES S.A.S. PROSTA S. A. ODDZIAŁ W POLSCE
KRAKÓW, UL. KAZIMIERZA KORDYLEWSKIEGO 7 / 18
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Użytkownik: Administrator
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Rekrutacje prowadzone przez firmę:
Wszystkie (26)
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Archiwalne ( 26 )
Customer Support Specialist
Mogilska 43, Kraków
Wygasła: 03.06.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Help Shares customers with any questions or issues they might have
- Respond to their queries in a timely and accurate way via chat and email (we may introduce a phone channel later)
- Verify customers' documents, ensuring that they follow the legal requirements and internal policies
- Investigate security alerts to identify potentially suspicious activity
- Identify and escalate any suspected market abuse, money laundering, and terrorism financing activities
- Monitor customer complaints on social media and reach out to assist
- Test new features of the app before they go live
- Work with other teams and departments to improve customers' experience
- Gather customer feedback and share it with our Product and Marketing teams
- Participate in projects aiming to drive customer satisfaction
- With the growth in the role, your responsibilities can include: assisting less experienced agents, conducting training, research and data analysis, creating external educational materials for customers, and many more
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Specialist - FinTech Mobile App
Lower Silesia
Wygasła: 05.06.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Handle the escalation cases in JIRA platform
- Diagnose and troubleshoot technical issues of customers escalated to you by the frontline customer support team
- Escalate unresolved issues to appropriate internal teams (e.g. software developers, operations, product owners)
- Refer to internal database or external resources to provide accurate tech solutions
- Incident management (monitor all critical service metrics and immediately react)
- Ensure our external partners are fixing issues that impact customers
- Prepare training materials for customer support agents
- Decrease the level of basic escalations from frontline teams
- Document technical knowledge in the form of notes and manuals
- Optimize escalation processes to increase the quality and efficiency of operations
- Prepare accurate and timely reports
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Crime Team Lead - AML/KYC
Mogilska 43, Kraków
Wygasła: 04.06.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
manager / supervisor
Obowiązki:
- Operational management (create an efficient way of task distribution, ensure SLAs and KPIs are met)
- Performance management (ensuring a high level of individual performance of your team members)
- Project management (drive initiatives to improve FinCrime processes & procedures)
- People management (be a coach and a leader for your team members to guarantee their happiness at work)
- Act as an escalation point for your team members, take over communication with customers if needed
- Ensure adherence to policies for attendance, established procedures, etc
- Assist in the formulation of targets for individuals and teams
- Conduct quality assessments of specialists' work
- Prepare regular results and performance reports
- Oversee day-to-day operation
- Hire and onboard new employees
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Crime Specialist - AML/KYC
Mogilska 43, Kraków
Wygasła: 04.06.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Execute "Know-Your-Client" (KYC) and Anti-Money Laundering (AML) reviews
- Ensure all documents submitted are in line with internal policies
- Undertake research and financial crime risk assessment via internal and external sources
- Identify and analyze any potentially suspicious activity
- Escalate any red flags and potential risks associated with customer activities or specific transactions
- Compile and analyze statistical data
- Ensure ongoing compliance with regulatory requirements
- Recommend, implement, and monitor preventative and corrective actions on the level of the department to ensure that quality assurance standards are achieved
- Train and coach newcomers
- Collaborate with other teams across different locations
- Carry out any other ad-hoc duties as required by your Supervisor
- Be flexible with responsibilities and have a positive attitude towards any changes to the role departmental objectives, priorities, and targets
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist with English, French, German or Spanish
Mogilska 43, Kraków
Wygasła: 03.06.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Help Shares customers with any questions or issues they might have
- Respond to their queries in a timely and accurate way via chat and email (we may introduce a phone channel later)
- Verify customers' documents, ensuring that they follow the legal requirements and internal policies
- Investigate security alerts to identify potentially suspicious activity
- Identify and escalate any suspected market abuse, money laundering, and terrorism financing activities
- Monitor customer complaints on social media and reach out to assist
- Test new features of the app before they go live
- Work with other teams and departments to improve customers' experience
- Gather customer feedback and share it with our Product and Marketing teams
- Participate in projects aiming to drive customer satisfaction
- With the growth in the role, your responsibilities can include: assisting less experienced agents, conducting training, research and data analysis, creating external educational materials for customers, and many more
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Specialist - FinTech Mobile App
Lower Silesia
Wygasła: 24.04.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Handle the escalation cases in JIRA platform
- Diagnose and troubleshoot technical issues of customers escalated to you by the frontline customer support team
- Escalate unresolved issues to appropriate internal teams (e.g. software developers, operations, product owners)
- Refer to internal database or external resources to provide accurate tech solutions
- Incident management (monitor all critical service metrics and immediately react)
- Ensure our external partners are fixing issues that impact customers
- Prepare training materials for customer support agents
- Decrease the level of basic escalations from frontline teams
- Document technical knowledge in the form of notes and manuals
- Optimize escalation processes to increase the quality and efficiency of operations
- Prepare accurate and timely reports
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist with English, French, German or Spanish
Lower Silesia
Wygasła: 23.04.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Help Shares customers with any questions or issues they might have
- Respond to their queries in a timely and accurate way via chat and email (we may introduce a phone channel later)
- Verify customers' documents, ensuring that they follow the legal requirements and internal policies
- Investigate security alerts to identify potentially suspicious activity
- Identify and escalate any suspected market abuse, money laundering, and terrorism financing activities
- Monitor customer complaints on social media and reach out to assist
- Test new features of the app before they go live
- Work with other teams and departments to improve customers' experience
- Gather customer feedback and share it with our Product and Marketing teams
- Participate in projects aiming to drive customer satisfaction
- With the growth in the role, your responsibilities can include: assisting less experienced agents, conducting training, research and data analysis, creating external educational materials for customers, and many more
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist with English, French, German or Spanish
Lower Silesia
Wygasła: 12.03.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Help Shares customers with any questions or issues they might have
- Respond to their queries in a timely and accurate way via chat and email (we may introduce a phone channel later)
- Verify customers' documents, ensuring that they follow the legal requirements and internal policies
- Investigate security alerts to identify potentially suspicious activity
- Identify and escalate any suspected market abuse, money laundering, and terrorism financing activities
- Monitor customer complaints on social media and reach out to assist
- Test new features of the app before they go live
- Work with other teams and departments to improve customers' experience
- Gather customer feedback and share it with our Product and Marketing teams
- Participate in projects aiming to drive customer satisfaction
- With the growth in the role, your responsibilities can include: assisting less experienced agents, conducting training, research and data analysis, creating external educational materials for customers, and many more
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Team Lead - FinTech Startup
Mogilska 43, Grzegórzki, Kraków
Wygasła: 12.03.2022
full-time
umowa o pracę
full office work, hybrid work
manager / supervisor
Obowiązki:
- Operational management (create an efficient way of tickets distribution, ensure SLAs and main support metrics are met)
- Performance management (ensuring a high level of individual performance of your team members)
- Project management (drive initiatives to improve processes, procedures, products)
- People management (be a coach and a leader for your team members to guarantee their happiness at work)
- Incident management (organize immediate response for any outages and other issues impacting customers)
- Act as an escalation point for your team members, take over communication with customers if needed
- Ensure adherence to policies for attendance, established procedures, etc
- Assist in the formulation of targets for individuals and teams
- Conduct quality assessments of agents' work
- Prepare regular results and performance reports
- Oversee day-to-day operation
- Hire and onboard new employees
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Lower Silesia
Wygasła: 09.02.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Help Shares customers with any questions or issues they might have
- Respond to their queries in a timely and accurate way via chat and email (we may introduce a phone channel later)
- Verify customers' documents, ensuring that they follow the legal requirements and internal policies
- Investigate security alerts to identify potentially suspicious activity
- Identify and escalate any suspected market abuse, money laundering, and terrorism financing activities
- Monitor customer complaints on social media and reach out to assist
- Test new features of the app before they go live
- Work with other teams and departments to improve customers' experience
- Gather customer feedback and share it with our Product and Marketing teams
- Participate in projects aiming to drive customer satisfaction
- With the growth in the role, your responsibilities can include: assisting less experienced agents, conducting training, research and data analysis, creating external educational materials for customers, and many more
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Kuyavia-Pomerania
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Lower Silesia
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Lublin
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Lubusz
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Łódź
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Masovian
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Opole
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Subcarpathia
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Podlaskie
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Pomeranian
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Silesian
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Warmian-Mazurian
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Świętokrzyskie
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Greater Poland
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
West Pomeranian
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist - FinTech Startup
Mogilska 43, Kraków
Wygasła: 26.12.2021
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
- This position is available in 3 options:
- - work from the office (Mogilska 43, Krakow)
- - hybrid (sometimes from office, sometimes from home)
- - remote work (from Krakow or from other Polish locations)
- Responsibilities
- - Respond to customer queries in a timely and accurate way, via chat, email, or phone
- - Identify customer needs and help customers use specific features
- - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- - Update our internal databases with information about technical issues and useful discussions with customers
- - Monitor customer complaints on social media and reach out to provide assistance
- - Share feature requests and effective workarounds with team members
- - Inform customers about new features and functionalities
- - Follow up with customers to ensure their technical issues are resolved
- - Gather customer feedback and share with our Product, Sales and Marketing teams
- - Participate in projects aiming to drive customer satisfaction
- - Assist in training junior Customer Support Representatives
od 4600 do 8200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
