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Supporting Arla’s colleagues in answering queries via Service Hub tool
Providing high service level to stakeholders and building strong collaboration
Supporting improvements implementation within the team
Ensure delivery of operational KPIs within own area
Solving price discrepancies
Additionally, part of your role will involve actively participating in process improvement projects and providing support to your direct supervisor in other assigned tasks
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Finance Manager - Head of Business Partner Finance Controlling
aleja Grunwaldzka 103a, Gdańsk
Wygasła: 18.04.2024
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
Are you ready to take on a leadership role and be part of establishing Business Partner Finance Controlling Team in Gdansk? As a Finance Manager & Head of Business Partner Finance Controlling, you will lead a team of 2-5 full-time employees responsible for supporting Business Partner Finance with controlling and financial follow up. The function is newly established and is sitting in Marketing & Innovation Finance department but will also work cross ASC and HR/FLITS finance
As the Head of Business Partner Finance Controlling, you will have the chance to not only enhance your personal and professional growth but also make a substantial impact on the success of our controlling team. By being a part of this team, you will contribute to shaping the financial landscape of Arla Foods and play a vital role in driving the organization forward. Your responsibilities will include:
- Oversee the daily operations of the controlling team, ensuring accurate financial reporting and adherence to deadlines
- Lead the month-end close process and provide follow-up on financial results
- Develop and manage financial forecasts, analyzing actual results against forecasts
- Prepare and deliver comprehensive reports and insights to business leaders, utilizing tools such as Power BI, Excel, and PowerPoint
- Collaborate with stakeholders to provide volume outlooks, marketing cost analysis, and other ad-hoc financial support
- Proactively identify opportunities for process improvement and implement necessary changes
- Foster a cooperative and team-oriented environment, promoting a customer-centric mindset
As Supplier Assurance Expert, you will support the QEHS Supplier Assurance team in delivering operational plans of approving suppliers and managing risks related to food ingredients sourcing categories, resolving day-to-day issues and escalation points. You will build up and over time lead sourcing category insights, together with our specialists and key stakeholders in Procurement, sites, and product development functions. And you will actively apply your technical food manufacturing insights in the technical performance and compliance reviews of key suppliers and raw materials, in relation to quality and food safety aspects – supporting our sites and QEHS customer and specialist functions
Furthermore, you will support follow up on changes and interpretating appropriate legislation, customer requirements and industry standards, to support the business to deliver Arla Foods QEHS strategies, standards, policies, processes and customer requirements standards
Specifically you will support Supplier Assurance team activities across markets:
- Conduct review of suppliers of primarily ingredients and packaging materials
- Conduct review of ingredient specifications
- Conduct audits of new and existing suppliers in collaboration with sites and subject matter experts, and ensure relevant actions are followed up upon or are delegated to relevant Arla functions
- Support approval of new ingredients and suppliers
- Active support the maintenance of the supplier assurance date into our different IT systems to meet business expectation of high quality and valid data, compliant to our business standards
- Ensure category standards are maintained and up to date, and drive relevant category continuous improvement activities within the category teams and with key stakeholders across the business in a collaborative environment
- Secure relevant data and documentation is in place securing food safety, legal and ethical compliance of our suppliers and ingredients
- Support ad hoc incident management and QEHS related projects
- Representing Supplier Assurance in meetings, where our functional insight and subject matter expertise is needed, e.g. with Procurement, suppliers, site QEHS etc
Create and maintain vendors and customer master data, hierarchies and other relevant master data objects
Take part in the creation of process automation tools as part of Masterdata
Actively support business within other areas by running ad hoc reports and analysis (e.g. systems alignment reports, customer services data
Participate in other global processes by supporting daily business activities
Your job will also involve running regular Internal Controls procedures, analyse and report their accuracy, as well as analysing business requests and updating data accordingly to global standards to secure operational readiness on local sites and continuity of processes. On top of that you will actively participate in securing high quality level of performed processes KPIs to meet and exceed agreed SLAs
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Monitor the intercompany close process ensuring all intercompany entries are booked and out of balances are resolved with our stakeholders
Reconcile intercompany balance sheet accounts, following up on reconciling items to ensure timely resolution of underlying transactions or issues (e.g. GRIR)
Follow-up on open intercompany items to ensure on-time payment
Support with set up of intercompany invoicing, cross-company postings, and sundry invoicing
Participate in projects and analysis related to automation, digitalization, centralization, and standardization of Intercompany processes
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Create and maintain vendors and customer master data, hierarchies and other relevant master data objects
Take part in the creation of process automation tools as part of Masterdata
Actively support business within other areas by running ad hoc reports and analysis (e.g. systems alignment reports, customer services data
Participate in other global processes by supporting daily business activities
Your job will also involve running regular Internal Controls procedures, analyse and report their accuracy, as well as analysing business requests and updating data accordingly to global standards to secure operational readiness on local sites and continuity of processes. On top of that you will actively participate in securing high quality level of performed processes KPIs to meet and exceed agreed SLAs
As a Packaging Food Safety Coordinator (Maternity cover) you will be part of the Global Packaging Optimisation Team within Procurement, Supply Chain. You will have colleagues in Poland (Gdansk), Denmark (Viby), Sweden and UK. Your initial focus will be on primary packaging documentation for food safety and EU regulation, further the role does also entail:
- Facilitate and ensure the efficient and effective running of day-to-day collaboration with internal and external stakeholders in order to ensure Packaging - Compliance towards EU regulation, Arla Packaging Standard and customer Packaging requirements
- Train colleagues across the business within Arla packaging processes and standards
- Contribute and support in continuous improvement on Packaging food safety for Arla Foods
- Actively support and understand the digitalization and automation agenda in Procurement for the Packaging area
- Respond to ad hoc requests from other colleagues within the Packaging Procurement organisation
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Customer Operations & Analytics Manager - interim position
aleja Grunwaldzka 103a, Gdańsk
Wygasła: 15.02.2024
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
Lead and collaborate with a cross functional team in an international and cross-cultural environment
Develop practical approaches for a potential utilisation of shared services within Customer Service, including support in process design and standardisation activities
Propose how service could be delivered in the most harmonised and efficient way, according to market needs
Ensure the voice of the customer is at the heart of our operating model
As Commercial Manager, you will be operationally responsible for business development and business execution and will play a pivotal role in shaping the success of our new product introduction. Being the P&L owner of your business area, your key responsibilities include:
Take charge of the end-to-end launch process, ensuring a seamless introduction of our new proposition in the Polish market
Lead the development of annual business plans aligned with market, category and brand strategies. Define and track KPIs to measure success
Collaborate with the Global team and external agencies to optimize the marketing mix. Execute impactful campaigns that resonate with the local audience
Own the development of channel strategies and placement plans across various channels, including convenience, retail, on-trade, etc
Maximize the effective use of shopper investments and identify opportunities to enhance promotion effectiveness
Drive overall focus on our new beverage play within the local organisation and support them in developing Beverage capabilities to ensure sustained success
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Developing, launching and supporting RFPs in targeted categories in collaboration with stakeholders and category managers
Support on contractual tasks in close alignment with Contract Manager and Category Manager – e.g. contract extensions, NDA, Code of Conduct and contract amendments
Support compliance agenda in Arla within categories on especially PO and less on spend compliance, by onboarding suppliers and stakeholders to the Arla processes at the same time as optimizing current processes to improve compliance – e.g. improve the ordering from catalogues created in our system Ariba
Support Category Managers in development of category strategies
Beside this you will also get the opportunity to get responsibilities for your own categories when you are proper onboarded and introduced in the position
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organization, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organization, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Produce loading and delivery schedules to ensure effective on time delivery and collection of product
Responsible for planning and execution of vehicle loads
Assisting in organising all aspects of the transport operation utilising SAP TM
Liaise and work with Arla’s network of carriers in the planning and execution of day-to day operations
Provide the communication link between the ETCC’s customers and carriers
Assist in the compilation of weekly/monthly reporting packs enabling identification of areas of focus/opportunity
Support, identify and implement changes to improve the ETCC’s function
Monitor carrier performance on daily basis, identify non-conformance and implement improvements to the process
Work closely with key contacts within area of responsibility to maintain plan adherence and escalate if necessary to operational manager where appropriate
Provide cost analysis on potential new transport activity for area of responsibility
Create peak transport plans, ensuring capacity and cost efficiency is assured for area of responsibility
Ensure the delivery of a daily/weekly transport plans that meets both the needs of target service levels, standards, operational efficiency and cost
Ensures optimal utilisation of vehicles, hauliers and drivers through efficient execution of route plans and vehicle fill optimisation
Propose and lead optimisation projects within the position scope
Identify, monitor and implement resolution to issues and claims
Solve un-planned transport events
Adherence to Arla Foods’ Health & Safety standards, policies and legislation
The F15 Graduate Programme is a fast-track leadership programme consisting of three distinct 8-month rotations. In each rotation, you will find yourself in a different business area and location, working on strategically prioritized projects while growing your development of your strategic, personal, and functional capabilities
As part of our graduate programme, you will receive a variety of training and development every step of the way. To ensure your professional and personal development, you will benefit from:
Experience with real responsibilities from day one enabling on-the-job learning
Tailored leadership training camps, taking place in different markets
One-to-one mentoring and coaching from senior leaders
“To me, the F15 Graduate Programme is a fantastic journey of professional and personal development, across many different parts of the organisation and around the world
Like any journey, it’s not a straight line but forces you to build resilience and learn to pivot
The level of trust, responsibilities, and insights you gain along the way are
unparalleled – the best start to my career in FMCG.”
Chantal Babette van Driel, Head of Business Development and Strategy MENA,
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organization, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organization, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
While handling credit control processes, you will contribute to the performance culture within the O2C department. After all, our success stems from our passion for what we do, which has brought us to where we are today
Your main tasks would be:
• Handling processes within Invoicing, Collection and Disputes area to secure on time payment of receivables
• Registering and resolving disputes and queries from customers
• maintaining effective and efficient communication with both internal and external stakeholders
Additionally, part of your role will involve actively participating in process improvement projects and providing support to your direct supervisor in other assigned tasks
The F15 Graduate Programme is a fast-track leadership programme consisting of three distinct 8-month rotations. In each rotation, you will find yourself in a different business area and location, working on strategically prioritized projects while growing your development of your strategic, personal, and functional capabilities
As part of our graduate programme, you will receive a variety of training and development every step of the way. To ensure your professional and personal development, you will benefit from:
Experience with real responsibilities from day one enabling on-the-job learning
Tailored leadership training camps, taking place in different markets
One-to-one mentoring and coaching from senior leaders
“To me, the F15 Graduate Programme is a fantastic journey of professional and personal development, across many different parts of the organisation and around the world
Like any journey, it’s not a straight line but forces you to build resilience and learn to pivot
The level of trust, responsibilities, and insights you gain along the way are
unparalleled – the best start to my career in FMCG.”
Chantal Babette van Driel, Head of Business Development and Strategy MENA,
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organization, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Working together with the Senior Finance Manager for Global Brands you will support the business leaders for Lurpak, Castello, and Starbucks in managing their daily business. The role will contain, but not be limited to, the following areas
• Month-end close and follow up
• Financial forecast
• Analysis of result vs. forecast
• Target setting
• Reporting in Power BI, Excel, Powerpoint to business leaders
• Reporting volume outlook, marketing cost, etc to partnership brands
The IT procurement team handles global procurement of Software, IT consultancy services, Communication, Site automation, Production IT, Hardware, IT operations , IT services etc. With responsibility for driving and optimising IT procurement for your categories, you will:
Support Category Managers developing, launching and driving RFPs to select suppliers in targeted categories in cooperation with stakeholders
Negotiate and extend contracts to ensure they meet agreed standards, time frames and prices
Drive compliance agenda in Arla within IT categories on especially PO and spend compliance, by onboarding suppliers and stakeholders to the Arla processes
Manage negotiation projects, involving and efficiently coordinating between stakeholders and suppliers
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organization, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed
Deliver day-to-day HR-related support to Arla employees, utilizing a ticket management system (ServiceNow) as well as through phone and chat requests, depending on the designated area
Take service to the next level by ensuring professional, high quality and timely service delivery
Assist our internal customers (People Managers, HR Business Partners, Talent Acquisition teams and more) in navigating the HR processes
Provide essential support during the implementation of various Global HR projects, including process changes and the introduction of new solutions
Foster close collaboration with colleagues across HR SSC and Global HR teams, promoting synergy and efficiency
Enhance team knowledge by updating process documentation and work instructions, addressing knowledge gaps
Coordinate compliance of EU Regulation for packaging and food safety
Coordinate and handling Arla Foods Packaging Compliance Document and Document of Compliance (DoC) to ensure compliance to EU Regulation on food contact material packaging
Coordinate/Support in approving statements to support sustainability and legally purpose
Reply on customer questionnaires on packaging
Create performance report and make risk assessment
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant Business units
Working with customer master data
Participating in improvement initiatives and projects
Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards
Some ‘on call’ out of office hours may be required and will be agreed