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Primary contact for relocating employee, HR / mobility specialists on corporate level. Ensure a swift and accurate communication stream
Ensure a thorough understanding of policies and processes to be able to guide, support and offer advice
End to end relocation and assignment management, maintaining ownership of the service provision throughout, and working closely with local Crown offices and third party vendors, to provide operational excellence
Accurately maintain records and ensure database is updated with current information at all times
Manage risks and issues related to caseload and escalate according to the agreed escalation processes
Accurate and timely management of caseload, adhering to contractual KPI’s