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Perform collection process for assigned entity: contacting customers regarding overdue accounts and determining reasons for non-payments. Delivering high level of customer service
Monitor customer accounts and following up on overdue accounts. Evaluating customer account and payment history. Participating in resolution of unclear payments
Prepare reports (periodical and upon request). Preparing and updating process documentation
Support Credit Analyst activities, if needed
Develop and maintain professional relationships with various Business Units, Sales, and Key Individuals and Customers
Contribute to Electrolux Group and Sector goals, (i.e, Sales, DSO, EBIT, NOWC)
Play a key role in the business planning and review processes, providing analytical and strategic support to internal customers throughout the business
Leverage data analytics and visualization tools to deliver insights on operational trends within the business
Perform in-depth analysis of critical business activities and business units in order to determine upcoming business opportunities and risks
Participate in the creation of annual forecasts and budgets, as well as advanced quantitative analysis and financial models
Assist with the preparation of daily, monthly, quarterly, and annual internal and external reporting schedules our NA stakeholders
Play a strategic role in the reporting and planning of the company’s workforce and operational management
Assist with other ad hoc tasks to ensure the FR&A team manages its deliverables
Evaluate accounting documentation, reports, data etc. and determine compliance with policies and procedures
Prepare and present reports that reflect the testing results and conduct the follow ups to monitor implementation of agreed management remediation actions
Assist in the implementation of new controls, identifying internal controls deficiencies
Cooperate with internal and external auditors
Work with external consultants to ensure we meet testing deadlines
Interact with various teams across BA North America to ensure documentation is compliant with Internal Controls across all testing areas: Procure to Pay, Managing Inventory, Order to Cash, Closing Routine, and Fixed Assets
You will be responsible of a materials planner is to ensure the availability of components for production, properly manage them, maintain adequate inventory levels, and foster good relationships with suppliers through the application of best supply chain management practices. Ultimately, these actions lead to achieving objectives related to material availability, production efficiency, cost reduction and product quality
What you'll do:
As a Supply Chain Center, you will coordinate the supply chain for 15 Electrolux's factories around the Europe and assure products delivery to all European markets & the other countries all over the world. If you have a special attention to detail, an analytic mindset, and a passion for logistic aspects, this is the perfect place for you to exercise your abilities and grow professionally!
In detail, you will:
· Inventory Management: Material Planner is responsible for monitoring and managing the levels of components
· Production Planning Support: Providing information on component availability, suppliers production capacity and other potential risks to the production plan
· Orders Management: Material Planner is coordinating sending of orders, verifying their accuracy and tracking their fulfillment
· Supply Management: Coordinating the delivery of components to ensure they are available at the right time, place and quantity. Closely collaborating with external warehouses and freight forwarders
· Process Optimization: Material Planner seeks ways to increase process efficiency, reduce costs and shorten delivery times
· Data Analysis and Reporting: Conducting data analysis related to inventory and supplies. Planner creates documentation related to material activities and prepares reports on inventory levels, costs and production risk assessments
As a Supply Chain Center, you will coordinate the supply chain for 15 Electrolux's factories around Europe and ensure product delivery to all European markets & other countries all over the world. If you have a special attention to detail, an analytic mindset, and a passion for logistic aspects, this is the perfect place for you to exercise your abilities and grow professionally!
In detail, you will:
· Create plans, forecasts and schedules relating to materials required to meet operational requirements
· Liaise with stakeholders as and when required
· Undertake detailed and comprehensive analysis on material costs and identify opportunities for bulk discounts or cost savings from suppliers
· Make recommendations based on findings and analysis
· Monitor variances and recommend process improvements
· Participate in regular planning reviews and prepare data in line with changes
· Monitor data input to any Material Requirements Planning (MRP) system or IT system for accuracy and resolve any issues as required
· Review data integrity for the Bill of Materials (BOM) and evaluate usage and cost of materials in relation to actual build
· Monitor inventory levels against agreed target levels
· Track inventory trends
· Work with Material Planning staff to resolve issues, update material schedules and ensure supporting MRP systems reflect forecast and demand for products
Play a key role in the business planning and review processes, providing analytical and strategic support to internal customers throughout the business
Participate in and own the creation of annual forecasts and budgets, as well as advanced quantitative analysis and financial models
Assist with any ad hoc tasks to ensure the FP&A team manages its deliverables prepare monthly and quarterly management reporting
Play a key role to drive transformations, standardization and process improvements
Share expertise, offer mentoring and guidance to colleagues and others
Identify and solve problems in straightforward situations; generate possible solutions, analyze each one using standard procedures
Build productive relationships within and outside of own team
Explain/present complex information; anticipate potential objections and prepares case accordingly; influence others
Provide recruitment operational support for the Talent Acquisition team
Take responsibility for all admin tasks in the Recruitment System to support the Talent Acquisition Partners/Managers, specialized TA roles, and Hiring Managers and HRBPs to bring in the right talent in an efficient hiring process
With the support of the Talent Acquisition Manager, allocate requisitions strategically to the respective Talent Acquisition Partner
Ensure the requisition data are correct and support correcting data when updates or changes are necessary
Participate in continuous improvement activities to improve the hiring process and experience
Build the bridge to the PSS team by collecting, answering, and distributing general TA-related queries by candidates, Hiring Managers, and all employees
Work on an ad-hoc project(s) based on the organization's needs that will contribute to the individual's career development
Cooperate closely with Talent Acquisition Partners, Talent Acquisition Managers, Hiring Managers, and HRBPs in driving the best recruitment experiences
Oversee the development and implementation of knowledge management strategies in ‘People’ function area, ensuring efficient sharing of People-related information across the organization
Define & own the content/knowledge management strategy for the organization and set the content architecture along side of it
Taxonomy Management – oversee the libraries, folder structures and implement a standard for tags and categories
Content standards - apply standards and establish writing guidelines based on best practices and develop the team to ensure these are achieved
Develop and coordinate migration strategy of existing content sources (Sharepoints) in the organization
Work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their vision
Functionally evaluate the effectiveness and efficiency of People Direct, using Knowledge Management as key enabler but also building standard in employee service PS&S provides on all levels of interactions between PS&S and Electrolux employees (incl technology enhancement, tier 0 self-service increase, org set up etc.)
Work on different levels (with COEs - global or regional frameworks, with country PS&S and HRCMs- country frameworks) to make sure that Electrolux new hire induction framework but also periodical updates secure the relevant approach in providing People (HR) processes, systems and labour law knowledge
Oversee & own both the internal knowledge base for PS&S and the external knowledge base where employees across the organization can access all HR related knowledge ensuring these are of high quality, up to date, with searchable content
Oversee the development and implementation of knowledge management strategies in ‘People’ function area, ensuring efficient sharing of People-related information across the organization
Define & own the content/knowledge management strategy for the organization and set the content architecture along side of it
Taxonomy Management – oversee the libraries, folder structures and implement a standard for tags and categories
Content standards - apply standards and establish writing guidelines based on best practices and develop the team to ensure these are achieved
Develop and coordinate migration strategy of existing content sources (Sharepoints) in the organization
Work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their vision
Functionally evaluate the effectiveness and efficiency of People Direct, using Knowledge Management as key enabler but also building standard in employee service PS&S provides on all levels of interactions between PS&S and Electrolux employees (incl technology enhancement, tier 0 self-service increase, org set up etc.)
Work on different levels (with COEs - global or regional frameworks, with country PS&S and HRCMs- country frameworks) to make sure that Electrolux new hire induction framework but also periodical updates secure the relevant approach in providing People (HR) processes, systems and labour law knowledge
Oversee & own both the internal knowledge base for PS&S and the external knowledge base where employees across the organization can access all HR related knowledge ensuring these are of high quality, up to date, with searchable content
By joining our Team, you will get the opportunity to work in an international environment with challenging tasks to encounter every day. We offer a friendly atmosphere and a true work-life balance. The Scandinavian way of working is what we are well known for!
Support learning platform users within 24 hours with priority on external Sales employees (Customers)
Continuously improve the learning platform (E-Lucid) to deliver a stellar user-experience: Intuitive, engaging, and effective
Proactively improve user experience by monthly clean-ups, groups management, availability checks, Customer and Internal Landing pages improvements, etc
Regular user behavior analytics on learning platform for user journey
Support in converting presentations to eLearnings
Drive translations processes upon request (seldom)
Prepare reports on request, based on the system data (users' registrations, trainings completions etc)
Manage users' requests through case management platform (SNOW)
Support Trainers by performing system actions for them, on the request (upload trainings, clean-up actions, create reports, upload training completions etc)
Delivering onboarding / refresher sessions for Internal Trainers Community
Take part in annual base and variable pay global processes
Support job architecture reviews
Prepare ad-hoc and periodic reports
Work with SAP, Cornerstone and Workday
Review and resolve total rewards inquiries in global mailboxes
Work on Rewards related projects and activities, either providing support to more senior specialists on complex projects or lead less complex activities on your own
With the ever-growing number of clients and suppliers around the world we need a smart specialist who will be able to take on all the financial data streaming in. We are looking for an experienced accountant to take care of the General Ledger for USA and Canada
A regular day at work:
Thanks to you, all the General Ledger activities will run smoothly: you will perform Accounts Reconciliation, process Month End accruals and Journal Entries as well as undertake other Period End Closing activities. Fixed Assets Accounting will be part of your daily routine. You will use your eye for detail to collate and input data with high level of accuracy. Apart from that, you will keep good relationship with our stakeholders
Play an important role in the business planning and review processes, providing analytical and strategic support to internal customers throughout the business
Participate in the creation of annual forecasts and budgets, as well as advanced quantitative analysis and financial models
Assist with ad hoc tasks to ensure the FP&A team manages its deliverables prepare monthly and quarterly management reporting
Play an important role in driving transformations, standardization and process improvements
Share expertise, offer mentoring and guidance to colleagues and others
Identify and solve problems in straightforward situations; generate possible solutions, analyze each one using standard procedures
Build productive relationships within and outside of own team
Explain/present complex information; anticipate potential objections and prepares case accordingly; influence others
We are looking for a true people leader, who continuously inspire to improve. Professionals demonstrate a proactive approach, passion for people and business, “can do” attitude and positive energy
Maintenance Leader has the opportunity to effectively manage the technical team supporting all activities related to machine maintenance and their efficiency while retaining optimal maintenance costs
What you'll do:
• Leading Maintenance Team to grow, boosting their talents and process ownership as well as inspire, challenge them and drive for exceptional performance
• Ensuring maximum use and development of the machinery park and installations while minimizing costs
• Conducting investment processes related to the implementation of new products, development, and change of technology
• Engineering support in solving technical, technological and process problems
• Ensuring proper management of spare parts, external services, and repair and repair works
• Keeping proper technical documentation of machines, devices, and installations
• Cooperating in the area of minimizing downtimes and supporting in the creation of the 5S, SMED, TPM program
• Implementing and supervising of production standards compliant with the Electrolux Manufacturing System (EMS)
• Building effective cross-collaboration
You:
• Leadership skills - express in leading and inspiring members of the team to develop and achieve great results
• Teamwork oriented - in this role cross-functional collaboration is everything, so you should be comfortable in dealing with people with different backgrounds and responsibility, valuing and leading teamwork approach
• Agile - You work with urgency, analyzing and adapting to different situations, quickly understanding changes and reacting confidently and decisively
• Proactive & open – minded - You’re not just solving the tasks you are given, you always think ahead
• Results-driven - Maximizing efficiencies and hitting KPIs are just the beginning: your real passion is delivering products that change and enhance lives. The rest is a bonus
Act as vocal PTP representative and main stakeholder in regional and global forums related to accounting processes and projects;
Shape processes in PTP department according to the agreed governance model;
Drive process changes, efficiency measure improvements and productivity in line with main GFSS KPIs and with strong orientation on high quality targets
Strategic design for continuous improvement and automation per given department (leveraging of RPA, exploring and using digital solutions);
Active monitoring, analyses and design of the listed processes as per taxonomy, including overall performance, quality, time and cost perspectives;
Provide proactive and critical approach to processes, procedures, tools & policies while ensuring that they comply with Electrolux standards;
Prepare and conduct regular (part of continuous strategic reviews) and/or ad hoc Workshops (as a response to identified issue/challenge) with relevant participants on selected ideas (eg. prepared and aligned report with implementation actions and owners for the specific sub-process)
Being directly involved and responsible for the process delivery in focus areas undergoing transformation
Build and maintain strong and proactive communication agenda within the process (including delivery of regular process townhalls and leadership meeting agenda), as well as with GFSS organization, local Krakow centre members, regional and global stakeholders
Drive the desired culture and values across the department (accountability, problem solving, CI, proactivity, teamship, best practice & knowledge sharing)
Provide strong role model of leadership to the given structures while demonstrating Electrolux values (people first approach, our behaviours, ethics and compliance, DEI, teamship)
Support leadership and process expertise development in line with GFSS strategy: mentoring, coaching and supporting Process Delivery Managers, Team Leaders and SMEs
Act as people development strategic agenda owner for the given process department. Working closely with People Business Partner on desired competence profiles, change readiness, career pathing, succession planning, PTP department vision, mission and branding both internally and externally
Actively undertake development actions to increase own professional growth, business acumen, leadership skills and competency portfolio;
Act as vocal OTC representative and main stakeholder in regional and global forums related to accounting processes and projects;
Shape processes in OTC department according to the agreed governance model;
Drive process changes, efficiency measure improvements and productivity in line with main GFSS KPIs and with strong orientation on high quality targets;
Strategic design for continuous improvement and automation per given department (leveraging of RPA, exploring and using digital solutions);
Active monitoring, analyses and design of the listed processes as per taxonomy, including overall performance, quality, time and cost perspectives;
Provide proactive and critical approach to processes, procedures, tools & policies while ensuring that they comply with Electrolux standards;
Prepare and conduct regular (part of continuous strategic reviews) and/or ad hoc Workshops (as a response to identified issue/challenge) with relevant participants on selected ideas (eg. prepared and aligned report with implementation actions and owners for the specific sub-process);
Being directly involved and responsible for the process delivery in focus areas undergoing transformation (e.g. credit management);
Build and maintain strong and proactive communication agenda within the process (including delivery of regular process townhalls and leadership meeting agenda), as well as with GFSS organization, local Krakow centre members, regional and global stakeholders;
Drive the desired culture and values across the department (accountability, problem solving, CI, proactivity, teamship, best practice & knowledge sharing);
Provide strong role model of leadership to the given structures while demonstrating Electrolux values (people first approach, our behaviours, ethics and compliance, DEI, teamship);
Support leadership and process expertise development in line with GFSS strategy: mentoring, coaching and supporting Process Delivery Managers, Team Leaders and SMEs.;
Act as people development strategic agenda owner for the given process department. Working closely with People Business Partner on desired competence profiles, change readiness, career pathing, succession planning, PTP department vision, mission and branding both internally and externally;
Actively undertake development actions to increase own professional growth, business acumen, leadership skills and competency portfolio
Act as vocal RTR representative and main stakeholder in regional and global forums related to accounting processes and projects;
Shape processes in RTR department according to the agreed governance model;
Drive process changes, efficiency measure improvements and productivity in line with main GFSS KPIs and with strong orientation on high quality targets
Strategic design for continuous improvement and automation per given department (leveraging of RPA, exploring and using digital solutions);
Active monitoring, analyses and design of the listed processes as per taxonomy, including overall performance, quality, time and cost perspectives;
Provide proactive and critical approach to processes, procedures, tools & policies while ensuring that they comply with Electrolux standards;
Prepare and conduct regular (part of continuous strategic reviews) and/or ad hoc Workshops (as a response to identified issue/challenge) with relevant participants on selected ideas (eg. prepared and aligned report with implementation actions and owners for the specific sub-process)
Being directly involved and responsible for the process delivery in focus areas undergoing transformation
Build and maintain strong and proactive communication agenda within the process (including delivery of regular process townhalls and leadership meeting agenda), as well as with GFSS organization, local Krakow centre members, regional and global stakeholders
Drive the desired culture and values across the department (accountability, problem solving, CI, proactivity, teamship, best practice & knowledge sharing)
Provide strong role model of leadership to the given structures while demonstrating Electrolux values (people first approach, our behaviours, ethics and compliance, DEI, teamship)
Support leadership and process expertise development in line with GFSS strategy: mentoring, coaching and supporting Process Delivery Managers, Team Leaders and SMEs
Act as people development strategic agenda owner for the given process department. Working closely with People Business Partner on desired competence profiles, change readiness, career pathing, succession planning, PTP department vision, mission and branding both internally and externally
Actively undertake development actions to increase own professional growth, business acumen, leadership skills and competency portfolio
Junior Data Modeler will be supporting CX – IT Solutions Data Analysis & Transformation
Duration: 35-40 hours per week for 8 months
All about the Project:
We are currently implementing a new consumer-centric Product Information Management and Range Management solutions system, which will provide reliable and up-to-date product information to all our colleagues, customers and consumers. The work on this project involves the migration of Product Information Management and Range Management into this new modern solution
In this role you will use your analytical skills, work with other Data Modelers and make sure that we are aligned with other Electrolux digitalization projects’ objectives – planned Business Processes and IT Architecture
What you’ll do:
· Support a data transformation project to bring value to business
· Use automation techniques for data transformation
· Work in data assessment, data migration and data governance
Senior FP&A Business Analyst with Italian, Operations Team
aleja Powstańców Śląskich 26, Podgórze, Kraków
Wygasła: 25.02.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Play a key role in the business planning and review processes, providing analytical and strategic support to internal customers throughout the business
Participate in and own the creation of annual forecasts and budgets, as well as advanced quantitative analysis and financial models
Assist with any ad hoc tasks to ensure the FP&A team manages its deliverables prepare monthly and quarterly management reporting
Play a key role to drive transformations, standardization and process improvements
Share expertise, offer mentoring and guidance to colleagues and others
Identify and solve problems in straightforward situations; generate possible solutions, analyze each one using standard procedures
Build productive relationships within and outside of own team
Explain/present complex information; anticipate potential objections and prepares case accordingly; influence others
Perform collection process for English entity: monitoring customer accounts, contact customers regarding overdue accounts and determine reasons for non-payment (via phone and emails)
Delivering high level of customer service: be supportive partner for customer, analysis of situation on customer accounts; Following up on overdue accounts
You will be responsible for developing and maintaining professional relationships with business and customers, the customer chasing, following on the customer's account, following and preparing daily reporting on business request
Participating in resolution of unclear payments and evaluating customer account and payment history
You will support other team members in achieving team and individual goals
Elaboration of reports (periodical and upon request)
Regularly communicate with GSSO manager and preparing process maps and desktop procedures
You will be responsible of a materials planner is to ensure the availability of components for production, properly manage them, maintain adequate inventory levels, and foster good relationships with suppliers through the application of best supply chain management practices. Ultimately, these actions lead to achieving objectives related to material availability, production efficiency, cost reduction and product quality
What you'll do:
As a Supply Chain Center, you will coordinate the supply chain for 15 Electrolux's factories around the Europe and assure products delivery to all European markets & the other countries all over the world. If you have a special attention to detail, an analytic mindset, and a passion for logistic aspects, this is the perfect place for you to exercise your abilities and grow professionally!
In detail, you will:
· Inventory Management: Material Planner is responsible for monitoring and managing the levels of components
· Production Planning Support: Providing information on component availability, suppliers production capacity and other potential risks to the production plan
· Orders Management: Material Planner is coordinating sending of orders, verifying their accuracy and tracking their fulfillment
· Supply Management: Coordinating the delivery of components to ensure they are available at the right time, place and quantity. Closely collaborating with external warehouses and freight forwarders
· Process Optimization: Material Planner seeks ways to increase process efficiency, reduce costs and shorten delivery times
· Data Analysis and Reporting: Conducting data analysis related to inventory and supplies. Planner creates documentation related to material activities and prepares reports on inventory levels, costs and production risk assessments
Evaluate accounting documentation, reports, data etc. and determine compliance with policies and procedures
Prepare and present reports that reflect the testing results and conduct the follow ups to monitor implementation of agreed management remediation actions
Assist in the implementation of new controls, identifying internal controls deficiencies
Cooperate with internal and external auditors
Work with external consultants to ensure we meet testing deadlines
Interact with various teams across BA North America to ensure documentation is compliant with Internal Controls across all testing areas: Procure to Pay, Managing Inventory, Order to Cash, Closing Routine, and Fixed Assets
Evaluate accounting documentation, reports, data etc. and determine compliance with policies and procedures
Prepare and present reports that reflect the testing results and conduct the follow ups to monitor implementation of agreed management remediation actions
Assist in the implementation of new controls, identifying internal controls deficiencies
Cooperate with internal and external auditors
Work with external consultants to ensure we meet testing deadlines
Interact with various teams across BA North America to ensure documentation is compliant with Internal Controls across all testing areas: Procure to Pay, Managing Inventory, Order to Cash, Closing Routine, and Fixed Assets
Senior FP&A Business Analyst with Italian, Operations Team
aleja Powstańców Śląskich 26, Podgórze, Kraków
Wygasła: 26.01.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Play a key role in the business planning and review processes, providing analytical and strategic support to internal customers throughout the business
Participate in and own the creation of annual forecasts and budgets, as well as advanced quantitative analysis and financial models
Assist with any ad hoc tasks to ensure the FP&A team manages its deliverables prepare monthly and quarterly management reporting
Play a key role to drive transformations, standardization and process improvements
Share expertise, offer mentoring and guidance to colleagues and others
Identify and solve problems in straightforward situations; generate possible solutions, analyze each one using standard procedures
Build productive relationships within and outside of own team
Explain/present complex information; anticipate potential objections and prepares case accordingly; influence others
Play a key role in the business planning and review processes, providing analytical support to internal customers throughout the business
Leverage data analytics and visualization tools to deliver insights on financial results of the stakeholders
Perform in-depth analysis of critical business activities and business units in order to determine upcoming business opportunities and risks
Support the process of annual forecasts and budgets, as well as advanced quantitative analysis and financial models
Assist with the preparation of daily, monthly, quarterly, and annual internal and external reporting schedules, as well as automating reporting processes
Play a strategic role in the reporting and planning of the company’s workforce and operational management
Assist with other ad hoc tasks to ensure the FR&A team manages its deliverables
Play an important role in the business planning and review processes, providing analytical and strategic support to internal customers throughout the business
Participate in the creation of annual forecasts and budgets, as well as advanced quantitative analysis and financial models
Assist with ad hoc tasks to ensure the FP&A team manages its deliverables prepare monthly and quarterly management reporting
Play an important role in driving transformations, standardization and process improvements
Share expertise, offer mentoring and guidance to colleagues and others
Identify and solve problems in straightforward situations; generate possible solutions, analyze each one using standard procedures
Build productive relationships within and outside of own team
Explain/present complex information; anticipate potential objections and prepares case accordingly; influence others
Service Delivery Specialist, FR&A Centre of Excellence
aleja Powstańców Śląskich 26, Podgórze, Kraków
Wygasła: 24.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Be an active part in developing the FR&A CoE Quality Assurance processes and ensure that existing processes are executed consistently
Play key role in driving regular Stakeholder interaction to increase effective collaboration
Be the first point of contact towards the FR&A CoE partners regarding FR&A CoE Service Scope adjustments and safeguard the related governance process
Drive collaboration with the FR&A CoE management to develop streamlined communication within the CoE as well as towards the Finance BPs
Drive the development and implementation of an engaging and comprehensive FR&A CoE Talent Development framework
Benchmark with other Service Delivery teams to ensure aligned and efficient processes
Support the digitalization of the FR&A CoE processes and frameworks
Coordinate development initiatives across the FR&A CoE teams to ensure one streamlined way of working within the FR&A CoE as well as towards the organization
The main responsibility of this role is delivering high level of customer service in Collection activities for Germany
What you'll do:
· You will be responsible for the customer chasing, following on the customer's account, following and preparing daily reporting on business request
· Perform collection process for German entity: contact customers regarding overdue accounts and determine reasons for non-payment (via phone and emails)
· Delivering high level of customer service: analyses of situation on customer accounts; Following up on overdue accounts
· Participating in resolution of unclear payments and evaluating customer account and payment
· You will support other team members in achieving team and individual goals
· Elaboration of reports (periodical and upon request)
· Regularly communicate with GSSO manager and preparing process maps and desktop procedures
As part of our Content Development Team, you will write and edit user manuals for major domestic appliances. You will follow defined guidelines and process standards during creation of documentation while ensuring the highest quality of service while executing given tasks
Apply today if you consider yourself to be a great team player: able to work with shared content, in constant communication with team members. We would love to hear from you if you’re a skilled communicator, effective in searching for information and analysing it, as well as able to work under strict deadlines
In detail, you will:
· Create and update product technical documentation in due time
· Participate in team meetings, and meetings with other business interfaces
· Act in an exemplary manner, according to Electrolux policies,
· Sharing knowledge with other members of Documentation & Services
Global Electrolux Talent Program - Global Supply Chain DnA – Solutions Analyst
Wrocław
Wygasła: 24.11.2023
full-time
umowa o staż / praktyki
full office work
trainee
Obowiązki:
Organize and follow-up SC Analytics data solutions lifecycle activities including:
oIdeation: create ideas for SC data products together with the cross-functional stakeholders and translate them into usecase demands
Backlog management: ensure complete and accurate overview of all SC data use cases across various functions
Demand prioritization: facilitate demand assessment and prioritization within each SC function
Demand Intake: engage with business roles like solution owners to specify requirements for use cases and completion of demand intake documentation, validate the completeness with impacted stakeholders
Change management: at end of solution deployment, actively engage with stakeholders to support in user enablement through best practice change management framework and trainings
Practice effective documentation of decisions, tracking of actions in phases and work to provide an effective communication throughout the process building a stable relationship to stakeholders across various levels
Enable and support solution owners to execute change management framework within individual analytics solutions and measure the outcomes
Proactively manage SC Analytics use case / demand backlog and facilitate prioritization of use cases with various functional leads
Support on the preparation of change management, strategy of training plans, for business roles and end users, and communication activities for SC analytics
As Data Modeler & Data Transformation Intern you will be supporting our Consumer Experience IT Solutions Data Analysis & Transformation Project. The CX organization helps all of us at Electrolux deliver an outstanding lifetime consumer experience – we put consumers at the heart of everything we do
Duration: 20 hours per week for 3 months
About the Project:
We are currently implementing a new consumer-centric Product Information Management and Range Management solutions system, which will provide reliable and up-to-date product information to all our colleagues, customers and consumers. The work on this project involves the migration of Product Information Management and Range Management into this new modern solution
In this role you will use your analytical skills, work with other data modelers and make sure that we are aligned with other Electrolux digitalization projects’ objectives – planned Business Processes and IT Architecture
What you’ll do:
• Support CX in Data Transformation to bring value to business
• Use automation Techniques for Data Transformation
• Work on data project related to data assessment, data migration and data governance
Play a key role in the business planning and review processes, providing analytical and strategic support to internal customers throughout the business
Leverage data analytics and visualization tools to deliver insights on operational trends within the business
Perform in-depth analysis of critical business activities and business units in order to determine upcoming business opportunities and risks
Participate in the creation of annual forecasts and budgets, as well as advanced quantitative analysis and financial models
Assist with the preparation of daily, monthly, quarterly, and annual internal and external reporting schedules, as well as automating reporting processes
Play a strategic role in the reporting and planning of the company’s workforce and operational management
Assist with other ad hoc tasks to ensure the FP&A team manages its deliverables
The main responsibility of this role is delivering high level of customer service in Collection activities for Germany
What you'll do:
· You will be responsible for the customer chasing, following on the customer's account, following and preparing daily reporting on business request
· Perform collection process for German entity: contact customers regarding overdue accounts and determine reasons for non-payment (via phone and emails)
· Delivering high level of customer service: analyses of situation on customer accounts; Following up on overdue accounts
· Participating in resolution of unclear payments and evaluating customer account and payment
· You will support other team members in achieving team and individual goals
· Elaboration of reports (periodical and upon request)
· Regularly communicate with GSSO manager and preparing process maps and desktop procedures
Daily reception service (professional care of guests, answering phone calls, answering questions or redirecting calls). Receiving/ sending post, parcels
Organizing and servicing meetings and business trips
Preparing conference rooms for meetings and coordinating the booking of such rooms
Play a key role in the business planning and review processes, providing analytical and strategic support to internal customers throughout the business
Participate in and own the creation of annual forecasts and budgets, as well as advanced quantitative analysis and financial models
Assist with any ad hoc tasks to ensure the FP&A team manages its deliverables prepare monthly and quarterly management reporting
Play a key role to drive transformations, standardization and process improvements
Share expertise, offer mentoring and guidance to colleagues and others
Identify and solve problems in straightforward situations; generate possible solutions, analyze each one using standard procedures
Build productive relationships within and outside of own team
Explain/present complex information; anticipate potential objections and prepares case accordingly; influence others
Play a key role in the business planning and review processes, providing analytical and strategic support to internal customers throughout the business
Participate in and own the creation of annual forecasts and budgets, as well as advanced quantitative analysis and financial models
Assist with any ad hoc tasks to ensure the FP&A team manages its deliverables prepare monthly and quarterly management reporting
Play a key role to drive transformations, standardization and process improvements
Share expertise, offer mentoring and guidance to colleagues and others
Identify and solve problems in straightforward situations; generate possible solutions, analyze each one using standard procedures
Build productive relationships within and outside of own team
Explain/present complex information; anticipate potential objections and prepares case accordingly; influence others
Play a key role in the business planning and review processes, providing analytical and strategic support to internal customers throughout the business
Leverage data analytics and visualization tools to deliver insights on operational trends within the business
Perform in-depth analysis of critical business activities and business units in order to determine upcoming business opportunities and risks
Participate in the creation of annual forecasts and budgets, as well as advanced quantitative analysis and financial models
Assist with the preparation of daily, monthly, quarterly, and annual internal and external reporting schedules, as well as automating reporting processes
Play a strategic role in the reporting and planning of the company’s workforce and operational management
Assist with other ad hoc tasks to ensure the FP&A team manages its deliverables
As Junior OneStream System Administrator you will be part of a small, international team and responsible for timely maintenance of OneStream – global financial reporting and controlling system of various Electrolux Functions. You will also support other team members and stakeholders with improvements and developments of the application
What you'll do:
This position will require a mix of competences. On the one hand you will be in regular contact with end-users (Group and Business Area controllers) to support them with their standard reporting tasks, such as: technical support, system demonstrations, training, ad-hoc reports creation, solving application-related issues, monitoring timely workflow certification. On the other hand, you will be responsible for application maintenance and involved in the design and development of new system features
You will be provided with internal training and will be supported by other experienced team members but to be truly successful in this position, it will require from you dedication, own work, the ability to dive deep into the technical details of the application solution and constantly learn. The ideal candidate should be passionate about technology, have the ability to learn quickly and have excellent communication skills to efficiently cooperate with other team members and create great experience for OneStream end-users
This position reports to OneStream Project Manager
In detail, you will:
· Provide application maintenance by managing data sources/integrations, transformation rules, users’ workflows, dimensions and hierarchies, e.g. activation/inactivation of accounts, cost center, function, etc
· Upload Actual data from different financial systems
· Manage Forecast data loading Excel Templates
· Provide onboarding and training to end-users
· Provide technical support to end-users in order to allow timely and correct reporting of Actual and Forecast
· Provide maintenance and/or creation of reports, dashboards and workflows
· Participate in design workshops, document functional and technical requirements
As an RTR Financial Analyst you will be responsible for performing data analysis of complex information from various sources related to warranty process. You will build and maintain stakeholder relationships with the local business as well as develop and improve your own methodologies, tools, and processes in the RTR area
We would like to hear from you if you have a few years of related experience in the RTR area and a track record of implementation of improvements. Apply today if you know how to provide effective customer service to internal and external customers, are detail-oriented and focused on continual process improvement at the Team/ Department level and beyond
In this role, you will report to the RTR Team Leader
What you’ll do:
· Perform Accounts Reconciliation
· Calculate warranty reserves and adjustments
· Process Month End Accruals and Journal Entries and other Period End Closing activities
· Be effectively involved in the Internal/External audit sessions
· Ensure that fraud prevention and detection measures are always up to date
· Perform calculations based on financial data, recommend and implement respective actions
· Support and share knowledge with colleagues within as well as outside the team
· Develop and improve your own methodologies, tools and processes
· Drive initiatives at Team/Department level with participation of local finance when necessary
RTR Financial Analyst, Inventory Control (US Team)
aleja Powstańców Śląskich 26, Podgórze, Kraków
Wygasła: 20.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
About the role:
With the ever-growing number of clients and suppliers around the world we need a smart specialist who will be able to take on all the financial data streaming in. We are looking for an experienced accountant to take care of the Inventory Control for the USA
The Inventory Control RTR Analyst performs various tasks, including all duties associated with inventory reconciliation management and integrity of financial information. You will carry out daily activities to maintain effective inventory management between SAP and warehouse management systems to ensure procedures are being followed and accurate databases are being used. In this role you will carry out data analytics, research, and will be responsible for variances
You will report to the RTR Team Leader
In detail you will:
· Analyze inventory issues and apply methods to prepare recommendations for policy/process improvements to correct systems variances
· Be responsible for analyzing data and generating monthly dashboards of known issues and variances to ensure inventory accuracy
· Be responsible for resolving errors or exceptions on sales, orders, inbound and outbound purchase orders and transfers
· Be responsible for identifying and implementing process improvements as required
· Establish and maintain good relationships with the stakeholders
As a Senior Financial Reporting & Analysis Business Analyst, you are part of the backbone delivering the managerial reporting within the Centre of Excellence Organization, as well as driving in-depth analysis of the results. In a dynamic and fast-moving environment, you act as a financial advisor by providing decision-making support, business intelligence and financial performance reporting. As a Senior Business Analyst, you will play a crucial role in supporting the strategic decision-making process within the Sales and Marketing function. You will collaborate closely with cross-functional teams, leveraging your expertise in data analysis, reporting, and process optimization to drive business performance and enhance operational efficiency
What you'll do:
· Conduct comprehensive data analysis to identify trends, patterns, and insights that drive business growth and improve overall performance
· Collaborate with stakeholders to define and document business requirements, ensuring alignment with strategic goals and objectives
· Help develop and maintain complex financial models, forecasting tools, and performance dashboards to provide accurate and timely reporting to support business continuity
· Play a key role in the business planning and review processes, providing analytical and strategic support to internal customers throughout the business
· Support with identifying areas for improvement and driving process optimization initiatives
· Work closely with the Sales and Marketing teams to develop and track key performance indicators (KPIs), providing actionable recommendations based on data-driven insights
· Serve as a subject matter expert on the utilization and interpretation of data analytics tools, such as Power Bi, to enhance reporting capabilities and provide training to stakeholders when required
· Stay updated on industry trends, emerging technologies, and best practices in business analysis to continuously improve processes and drive innovation within the organization
· Assist with other ad hoc tasks to ensure the FR&A team manages its deliverables prepare monthly and quarterly management reporting
· Key role to drive transformations, standardization and process improvements
· Shares expertise with colleagues and others; offers mentoring and guidance to others
· Build productive relationships within and outside of your own team
With the ever-growing number of clients and suppliers around the world, we need a specialist who will be responsible for AR activities in the Accounting Department of the UK to ensure financial stability in the company
What you'll do:
Thanks to you, all the Accounts Receivable activities will run smoothly: you will process received payments and handle deductions, generate customer statements and raise manual invoices and credit notes. You will use your eye for detail to collate and input data with a high level of accuracy. You will also communicate with stakeholders to ensure the payments are processed on time in the correct way
In detail, you will:
· Process received payments
· Raise manual invoices and credit notes
· Clear credit notes
· Prepare reports according to scheduled deadlines
· Carry out account analysis and reconciliation
· Generate customer statements
· Archive relevant AR documents
· Participate in monthly and yearly closing
· Report to direct supervisor of any deviations from agreed standards (delays, use of wrong templates, missing input)
· Prepare or update process maps and desktop procedures
The main responsibility of this role is delivering high level of customer service in Collection activities for Germany
What you'll do:
· You will be responsible for the customer chasing, following on the customer's account, following and preparing daily reporting on business request
· Perform collection process for German entity: contact customers regarding overdue accounts and determine reasons for non-payment (via phone and emails)
· Delivering high level of customer service: analyses of situation on customer accounts; Following up on overdue accounts
· Participating in resolution of unclear payments and evaluating customer account and payment
· You will support other team members in achieving team and individual goals
· Elaboration of reports (periodical and upon request)
· Regularly communicate with GSSO manager and preparing process maps and desktop procedures
The FR&A CoE Service Delivery Function is responsible for the Service Scope Management, Quality Assurance as well as the Continuous Improvement and the Business Continuity Management of the FP&A CoE
As a Service Delivery Analyst, you will focus on supporting the CoE teams with streamlined and efficient service delivery processes. You will play a key role in the execution and continuous development of the FR&A CoE Service Delivery Model. A close collaboration with the CoE FR&A team members as well as the finance business partners is essential. You will facilitate the quality assurance measures and the follow-up of continuous improvement actions and enable the execution of efficient quality assurance methods
You will report to the FR&A CoE Service Delivery Manager
What you’ll do:
· Take lead in driving and continuously developing the FR&A CoE Quality Assurance processes and ensure that existing processes are executed consistently
· Play key role in driving regular Stakeholder interaction to increase collaboration and relationship
· Being the first point of contact towards the FR&A CoE partners regarding FR&A CoE Service Scope adjustments and safeguard the related governance process
· Responsible to drive collaboration with the FR&A CoE management to develop a concept for a streamlined communication within the FR&A CoE as well as towards the finance business partners
· Responsible to drive the development and implementation of an engaging and comprehensive FR&A CoE Talent Development framework
· Benchmark with other Service Delivery teams within the organization to ensure aligned and efficient processes
· Drive the digitalization of the FR&A CoE processes and frameworks
With the ever-growing number of clients and suppliers around the world, we need a smart specialist who will be responsible for AR activities in the Accounting Department to ensure financial stability in the company. By joining our Team, you will get the opportunity to work in an international environment with challenging tasks to encounter every day. We offer a friendly atmosphere and a work-life balance. The Scandinavian way of working is what we’re well known for!
What you'll do:
Thanks to your support, the Accounts Receivable activities will run smoothly: you will process payments and handle deductions, generate customer statements and raise manual invoices and credit notes. You will use your eye for detail to collate and input data with a high level of accuracy. You will also communicate with stakeholders to ensure the payments are processed on time and in the correct way, and carry out account analysis and reconciliation as well as process bank transfers
In detail you will:
· Process received payments
· Generate customer statements
· Prepare reports according to scheduled deadlines
· Raise manual invoices & credit notes
· Participate in monthly & yearly closing
· AP/AR netting
· Carry out account analysis & reconciliation
· Report any deviations from agreed standards (delays, use of wrong templates, missing input)
· Following the procedures and ensuring they are up to date
· Collaborating with local finance and credit management
This role is directly responsible for performing vendor master data activities for given entities and countries. The individual will deliver high quality of customer service, participate in GSSC continuous improvement initiatives, and identify and implement improvement opportunities with own team
In detail, you will:
· Administrate vendor database in accounting program
· Perform data entry activities to support maintenance of master data
· Administrate of Finance Objects in accounting program
· Secure that master data maintenance in accordance with agreed Service Levels and with Electrolux Internal Control principles
· Ensure quality in data processing and provision of service on time and compliance with Electrolux Control System requirements
· Ensure that all processes/activities are mapped/described in Desk Top Procedures
With the ever-growing number of clients and suppliers around the world, we need a specialist who will be responsible for performing customer master data activities for given entities and countries
What you'll do:
You will participate in GSSC continuous improvement initiatives and deliver high level of customer service. Working together with the team, you will be focused on master data activities, implementing improvement opportunities and administration of customer database
In detail, you will:
· Take care of customer database in accounting program
· Perform data entry activities to support maintenance of master data
· Prepare necessary reports
· Work with Finance Objects in accounting program
· Secure master data maintenance
· Ensure quality in data processing and provision of service on time
· Ensure that all processes/activities are mapped/described in Desk Top Procedures
This role is directly responsible and accountable for performing credit analyses to identify, minimize and mitigate risk for new and existing customers in Germany. The individual will receive hands-on experience working with customers along with cross-functional teams in Sales, Finance, and Sales Operations. He/She will apply their knowledge of financial analysis to assess financial strengths and risks
In detail, you will:
· Complete Electrolux Rating Model (ERM) and credit analysis of Electrolux customer risk and requests
· Supports shared services credit management activities including, but not limited to, credit and terms analysis, reporting and customer analysis
· Obtain and analyze appropriate internal and external credit information such as financial statements, trade references, external credit reports, profitability, and payment behavior
· Assess creditworthiness of existing and/or prospective customers and identify credit risk
· Understand and adhere to credit policy and guidelines
· Interpret and summarize information and generate recommendation regarding the disposition of the customer credit request
· Maintain communication with Order and Collections Management regarding changes involving pending orders, accounts receivable management and other customer service issues
· Contribute to Electrolux Group and Sector goals, (i.e, Sales, DSO, EBIT, NOWC)
· Develop and maintain professional relationships with various Business Units, Sales, and Key Individuals and Customers
With the ever-growing number of clients and suppliers around the world, we need a specialist who will be responsible for AR activities in the Accounting Department of Belgium to ensure financial stability in the company
What you'll do:
Thanks to you, all the Accounts Receivable activities will run smoothly: you will process received payments and handle deductions, generate customer statements and raise manual invoices and credit notes. You will use your eye for detail to collate and input data with a high level of accuracy. You will also communicate with stakeholders to ensure the payments are processed on time in the correct way
In detail, you will:
· Process received payments
· Raise manual invoices and credit notes
· Clear credit notes
· Prepare reports according to scheduled deadlines
· Carry out account analysis and reconciliation
· Generate customer statements
· Archive relevant AR documents
· Participate in monthly and yearly closing
· Report to direct supervisor of any deviations from agreed standards (delays, use of wrong templates, missing input)
· Prepare or update process maps and desktop procedures
The main responsibility of this role is delivering high level of customer service in Collection activities for Germany
What you'll do:
· You will be responsible for the customer chasing, following on the customer's account, following and preparing daily reporting on business request
· Perform collection process for German entity: contact customers regarding overdue accounts and determine reasons for non-payment (via phone and emails)
· Delivering high level of customer service: analyses of situation on customer accounts; Following up on overdue accounts
· Participating in resolution of unclear payments and evaluating customer account and payment
· You will support other team members in achieving team and individual goals
· Elaboration of reports (periodical and upon request)
· Regularly communicate with GSSO manager and preparing process maps and desktop procedures
This role is directly responsible for performing data analysis and approving promotional credits. As an OTC Analyst, you will build and maintain stakeholder relationships with the local business as well as develop and improve your own methodologies, tools, and processes in the OTC area
We would love to hear from you if you have 2-3 years related experience in OTC area and a track record of implementation of improvements. Apply today if you know how to provide effective customer service to internal and external customers and if you are detail-oriented with an eye for continual process improvement
What you’ll do:
· Take ownership of the transitioned tasks
· Perform calculations based on financial data as well as recommend and implement respective actions
· Prepare reports
· Have excellent understanding of OTC processes
· Perform assigned processes (main and backup) independently
· Support and share knowledge with colleagues within the team and outside the team
• Resolve issues, identify improvement opportunities and deliver problem solutions in the FI-CO SAP area
• Collaborate with Process Manager, Team Leaders, teams and SMEs to deliver required support
• Act as SAP FI-CO Specialist providing guidance and support to both operational teams and local businesses
• Provide proactive customer service, team support and undertake activities to increase your own competency portfolio
In detail, you will:
• Support scenarios defined for all tests (PT, UAT, Retro-fit), take part in the preparation and execution of all tests (test data, test scripts, expected results, defects logging and solution)
• Provide period end closing support, monitor and escalate existing problems with finance accounting and reporting systems
• Support the IT team in finance accounting and reporting systems implementation (e.g. SAP) according to general plan and methodology
• Share necessary information and knowledge with team members - coach and support other team members in achieving team goals, lead training in area of expertise to SSO and to the business
• Perform finance process operational activities which require either specific SAP access rights (SOD conflicts) or combination of in-depth SAP finance process knowledge and business understanding
As part of our Collection Team you will be working with our Canadian and US stakeholders making sure you contribute to building business relations with customers, resolve overdue bills and collect payments from those who owe. Being the first point of contact for our Partners, you will maintain excellent customer service standards while being well-organised and efficient at the same time
What you'll do:
· Perform collection process for Canadian and US entities, contact customers regarding overdue accounts and determine reasons for non-payment
· Deliver the highest level of customer service
· Analyse data on Customer accounts, evaluate their payment history, follow up on overdue accounts
· Participate in resolution of unclear payments
· Support other team members in achieving team and individual goals
· Prepare reports - planned and ad hoc
· Prepare and update process maps and desktop procedures
· Develop and maintain professional relationships with various Business Units, Sales, and Key Individuals and Customers
For more than one hundred years now, we’ve been working at the forefront of shaping living for the better, developing products that meet people’s demands in terms of taste, care and wellbeing. But as consumer needs and wants to continue to evolve, we have even more work to do
This position is part of a high functioning global team responsible for localizing Electrolux multimedia content, including product videos, animations, 3di models, image benefits, etc
The ideal candidate would be a technical personality with high adaptability to new tools and technologies. You will work in dynamic, cross-functional and deadline-driven environment that requires problem solving skills, consultative approach and great communication. Being able to juggle many simultaneous projects is highly demanding and it requires the ability to prioritize work, while also managing time accurately
In detail, you will:
· Collect and deliver contextual information to facilitate the multimedia translation process along with technical guidelines and answer vendors’ questions
· Communicate relating to day to day operational activities, provide regular status updates and insights
· Deliver approved local multimedia within set deadlines
· Support internal teams and units in documentation-related areas
· Adjust, modify and review source and translated documents according to project-specific guidelines
· Participate in Project and Creative Briefs
· Document the progress on each translation and localization project in status tracking tools
· Gather relevant project-based information in data libraries
As a result of one of our colleagues progressing to another role within the company, we are currently looking for a Product Service Specialist for our Team. This position plays a vital role in assuring that all the relevant technical information required to support the Consumer Service organization is available before a new product is launched
Product Service Specialist focuses on generating content required to support various channels for Field Operations and Contact Centers
What you'll do:
As Product Service Specialist you will work in the international environment, focusing on product development and improvements. You will ensure that the Serviceability aspects and learnings from Consumer Services are considered and taken into account during the development process. You will also be driving and supporting activities and projects related to Product Quality Improvement and Continuous Improvement in the Consumer Service area
In detail, you will:
· Create and update technical documentation in cooperation with R&D, technical experts & factories in different countries
· Follo and actively participate in Product Development and Quality improvement activities
· Create and monitor content relevance across different channels available for Field Operations and Contact Centers
· Investigate and act on possible problems, working out the solutions for Consumers and/or local Organizations
Tworząc pożądane rozwiązania i wspaniałe doświadczenia, które wzbogacają codzienne życie ludzi i wpływają na zdrowie naszej planety, chcemy być siłą napędową w zapewnianiu przyjemnego i zrównoważonego życia. Codziennie przychodzimy do pracy z determinacją, aby kształtować życie na lepsze - dla naszych klientów i dla zdrowia naszej planety
W tym celu zatrudniamy wspaniałych ludzi z różnych środowisk - nie tylko dlatego, że tak należy robić, ale również dlatego, że wierzymy, iż różnorodne perspektywy czynią naszą działalność silniejszą i bardziej innowacyjną. Jeśli podzielasz nasze wartości, znajdź swoje miejsce w naszej globalnej społeczności. Spotkaj się z nami na @lifeatelectrolux i career.electroluxgroup.com, aby dowiedzieć się więcej
Do naszego zespołu aktualnie szukamy zmotywowanej i dobrze zorganizowanej osoby, działającej proaktywnie, z solidną dawką pozytywnej energii, nastawionej na współpracę i rozwiązania. Zapraszamy kandydatów, którzy chcą rozwijać się w strukturach wewnętrznego działu HR, wspierać nas profesjonalną wiedzą oraz dzielić się najlepszymi praktykami w obszarze kadr
Zadania:
Młodszy Specjalista ds. Administracji Personalnej – jest częścią Zespołu Administracji Personalnej oraz jest odpowiedzialny za administrację, wsparcie oraz doradztwo dla Pracowników, Kierowników Liniowych oraz Partnerów Biznesowych HR w zakresie administracji i innych procesów HR
· Prowadzenie wymaganej przez prawo Administracji Personalnej oraz wspieranie zespołu w zadaniach związanych z różnorodnymi procesami w obszarze działalności
· Prowadzenie danych pracowników w systemie kadrowo-płacowym ENOVA, poprawne rozliczanie czasu pracy, zapewnienie terminowego dostarczania danych do listy płac
· Tworzenie umów o pracę, aneksów i innych dokumentów personalnych
· Zaangażowanie w inicjatywy i projekty Continuous Improvement oraz ich wdrażanie zgodnie z wymaganiami
· Profesjonalna obsługa klienta i budowanie pozytywnych relacji z pracownikami