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Rekrutacje prowadzone przez firmę:
Wszystkie (129)Aktualne ( 0 )Archiwalne ( 129 )
Customer Service Representative (French & English)
Tajęcina 106, Tajęcina (pow. rzeszowski)
Wygasła: 14.04.2024
full-time
umowa na zastępstwo
hybrid work
specialist (Mid / Regular)
Obowiązki:
Respond to all customer inquiries as they relate to order management, technical product specifications and design assistance by using business systems (SAP; Salesforce; Chat Service)
Manage key customer and distribution accounts by developing strong relationships, building an understanding of the customer business model, supporting various day-to-day activities, identifying mutually beneficial solutions and facilitating conflict resolution
Identify new business opportunities with existing customers as well as new potential customers by using the customers application, product usage, market strategy and production requirements
Work with various functional teams to support strategic business development projects and operational excellence initiatives including topics such as support and order fulfillment optimization for new customer programs, promotion of Marketing initiatives, alignment of operational capabilities with customer production requirements
Identify continuous improvement opportunities that impact customer satisfaction or internal efficiencies. Drive the development and implementation of detailed action plans; lead these plans to completion
Customer Service Representative (Italian & English)
Tajęcina 106, Tajęcina (pow. rzeszowski)
Wygasła: 14.04.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Respond to all customer inquiries as they relate to order management, technical product specifications and design assistance by using business systems (SAP; Salesforce; Chat Service)
Manage key customer and distribution accounts by developing strong relationships, building an understanding of the customer business model, supporting various day-to-day activities, identifying mutually beneficial solutions and facilitating conflict resolution
Identify new business opportunities with existing customers as well as new potential customers by using the customers application, product usage, market strategy and production requirements
Work with various functional teams to support strategic business development projects and operational excellence initiatives including topics such as support and order fulfillment optimization for new customer programs, promotion of Marketing initiatives, alignment of operational capabilities with customer production requirements
Identify continuous improvement opportunities that impact customer satisfaction or internal efficiencies. Drive the development and implementation of detailed action plans; lead these plans to completion
Accountable for the daily coordination and the cut off for all order consolidations. Ensure timely carrier bookings ensuring all information is accurate so that there are no delays in shipping. Communicate with carriers on all matters through to customer delivery, including tracking queries, investigation of customer complaints, customer queries. Take proactive steps to avoid delays and issues in the day to day activities of the team, where required work with the Planning & Logistics supervisor to escalate and resolve critical or time sensitive issues
Review and approve all non-standard export documentation for customer orders, including Certificates of Origin, ATR1, EUR1, Long Term Supplier Declarations, etc. Ensure all shipping invoices contain the relevant Customs declarations
Work with Customer Service to validate customer shipping requirements, including requirements of customers in new markets
Co-ordinate and validate the monthly spend and performance data for current suppliers taking action and making improvements where possible. Be aware of the global and regional performance of key suppliers and ensure this is reflected in scorecard actions and updates
Manage the authorization process for premium freight requests with Managers
Accountable for the daily coordination and the cut off for all order consolidations. Ensure timely carrier bookings ensuring all information is accurate so that there are no delays in shipping. Communicate with carriers on all matters through to customer delivery, including tracking queries, investigation of customer complaints, customer queries. Take proactive steps to avoid delays and issues in the day to day activities of the team, where required work with the Planning & Logistics supervisor to escalate and resolve critical or time sensitive issues
Review and approve all non-standard export documentation for customer orders, including Certificates of Origin, ATR1, EUR1, Long Term Supplier Declarations, etc. Ensure all shipping invoices contain the relevant Customs declarations
Work with Customer Service to validate customer shipping requirements, including requirements of customers in new markets
Co-ordinate and validate the monthly spend and performance data for current suppliers taking action and making improvements where possible. Be aware of the global and regional performance of key suppliers and ensure this is reflected in scorecard actions and updates
Manage the authorization process for premium freight requests with Managers
Taking care of timely carrier bookings ensuring all information is accurate so that there are no delays in shipping. Communicate with carriers on all matters through to customer delivery, including tracking queries, investigation of customer complaints, customer queries. Take proactive steps to avoid delays and issues in the day to day activities of the team, where required work with Supply Chain Manager to escalate and resolve critical or time sensitive issues
Review and approve all non-standard export documentation for customer orders, including Certificates of Origin, ATR1, EUR1, Long Term Supplier Declarations, etc. Ensure all shipping invoices contain the relevant Customs declarations. Provide all information needed for smooth import customs procedures
Work with Customer Service to validate customer shipping requirements, including requirements of customers in new markets
Co-ordinate and validate the monthly spend and performance data for current suppliers taking action and making improvements where possible. Be aware of the global and regional performance of key suppliers and ensure this is reflected in scorecard actions and updates
Manage the authorization process for premium freight requests with Managers
Accountable for the daily coordination and the cut off for all order consolidations. Ensure timely carrier bookings ensuring all information is accurate so that there are no delays in shipping. Communicate with carriers on all matters through to customer delivery, including tracking queries, investigation of customer complaints, customer queries. Take proactive steps to avoid delays and issues in the day to day activities of the team, where required work with the Planning & Logistics supervisor to escalate and resolve critical or time sensitive issues
Review and approve all non-standard export documentation for customer orders, including Certificates of Origin, ATR1, EUR1, Long Term Supplier Declarations, etc. Ensure all shipping invoices contain the relevant Customs declarations
Work with Customer Service to validate customer shipping requirements, including requirements of customers in new markets
Co-ordinate and validate the monthly spend and performance data for current suppliers taking action and making improvements where possible. Be aware of the global and regional performance of key suppliers and ensure this is reflected in scorecard actions and updates
Manage the authorization process for premium freight requests with Managers
Provides and facilitates the ongoing education/training of all employees at this location in Quality continuous improvement initiatives
Providing training in problem solving, the 5 Y's, six sigma methodology, DMAIC process (define, measure, analyse, improve, control), process flowcharting, 8D process, Control plans, FMEA, Standardised work, Poka-yoke, Gauge R&R, SPC, Design of experiments (DOE), etc
Assist value streams in reviewing and closure of quality complaints and internal reject issues (MRR's)to ensure corrective and preventive actions have been implemented and appropriate containment actions have been taken
Support customer needs by effective corrective and preventative action as required
Makes Execution (Implementation) and results a top priority, identifying and responding to the priorities established in the 'Quality & Safety Action Plan'
To support the design and development of products and processes through advanced product quality planning to ensure that prevention based systems are utilised
Customer Service Representative (German and English)
Tajęcina 106, Tajęcina (pow. rzeszowski)
Wygasła: 19.03.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Respond to all customer inquiries as they relate to order management, technical product specifications and design assistance by using business systems (SAP; Salesforce; Chat Service)
Manage key customer and distribution accounts by developing strong relationships, building an understanding of the customer business model, supporting various day-to-day activities, identifying mutually beneficial solutions and facilitating conflict resolution
Identify new business opportunities with existing customers as well as new potential customers by using the customers application, product usage, market strategy and production requirements
Work with various functional teams to support strategic business development projects and operational excellence initiatives including topics such as support and order fulfillment optimization for new customer programs, promotion of Marketing initiatives, alignment of operational capabilities with customer production requirements
Identify continuous improvement opportunities that impact customer satisfaction or internal efficiencies. Drive the development and implementation of detailed action plans; lead these plans to completion
Provides and facilitates the ongoing education/training of all employees at this location in Quality continuous improvement initiatives
Providing training in problem solving, the 5 Y's, six sigma methodology, DMAIC process (define, measure, analyse, improve, control), process flowcharting, 8D process, Control plans, FMEA, Standardised work, Poka-yoke, Gauge R&R, SPC, Design of experiments (DOE), etc
Assist value streams in reviewing and closure of quality complaints and internal reject issues (MRR's)to ensure corrective and preventive actions have been implemented and appropriate containment actions have been taken
Support customer needs by effective corrective and preventative action as required
Makes Execution (Implementation) and results a top priority, identifying and responding to the priorities established in the 'Quality & Safety Action Plan'
To support the design and development of products and processes through advanced product quality planning to ensure that prevention based systems are utilised
Support Supplier development by undertaking supplier manufacturing process audits and monitoring performance during new product introduction. Management of supplier related quality activities from project conception through to post SOP. Publication of Launch Readiness Review to demonstrate project status and ensure associated risks are identified
Maintain an up to date supplier database covering all current stated business requirements upon supply chain
Complete all necessary actions with regards to transferral of suppliers including Part submission review and approval, Engineering Drawings review, Tooling and equipment (asset) transfer, PPAP approval
Develop new supplier relationships, complete supplier Audits including evaluate and approve supplier manufacturing process
• Give Technical support to all department on equipment / process improvements, production documentation, mentoring major continuous improvement projects
• Training of key personnel on new processes and ensuring completion of correct documentation
• Develop a working knowledge of Southco manufacturing processes, techniques, materials, finishes, documentation systems, CAD system, and business system
• Actively lead Continuous Improvement activities. Develop and engage and the team in the lean approach to continuously drive for improvement on existing equipment to gain both productivity and Quality and financial improvements
• Review and approve engineering product or process design changes
Project Management:
• Project Management of Capital projects and subcontract services. Maintain up to date project plan with clear responsibility and accountabilities in tune with the overall project plan, Ensure capital items are implemented within budget
• Support project meetings during the handover process and keep live documents up to date with process changes eg PFMEA
• Ensure smooth transition of Projects brought in via NPD (New Product Development) to effective production, including the Layout and Installation of new manufacturing Equipment, Work closely with managers and supporting functions to ensure that good communication is maintained. Role is not accountable for New product development, but works hand-in-hand to launch new projects into the facility
• Keep continuous and accurate records of all matters concerning individual projects that may be worked on and keep all those involved in the projects fully informed as to the status of those projects
Customer Service Representative (German and English)
Tajęcina (pow. rzeszowski)
Wygasła: 24.07.2022
full-time
umowa na zastępstwo
specialist (Mid / Regular)
Obowiązki:
Respond to all customer inquiries as they relate to order management, technical product specifications and design assistance by using business systems (SAP; Salesforce; Chat Service)
Manage key customer and distribution accounts by developing strong relationships, building an understanding of the customer business model, supporting various day-to-day activities, identifying mutually beneficial solutions and facilitating conflict resolution
Identify new business opportunities with existing customers as well as new potential customers by using the customers application, product usage, market strategy and production requirements
Work with various functional teams to support strategic business development projects and operational excellence initiatives including topics such as support and order fulfillment optimization for new customer programs, promotion of Marketing initiatives, alignment of operational capabilities with customer production requirements
Identify continuous improvement opportunities that impact customer satisfaction or internal efficiencies. Drive the development and implementation of detailed action plans; lead these plans to completion
Project Co-ordination and Communication: Throughout the project life co-ordinate and manage the operations resources to bring the project plan to a successful completion on time and to budget. Provide support in determination of timelines for Tooling, automated equipment, jigs and fixtures, process equipment, human resources, raw materials, logistics, packaging, subcontract processes and services, bought out parts and other supply chain requirements
Oversee the tooling supply process from concept tooling design, through supplier selection, tool build, equipment commissioning, modifications, production trials and test into full production. Determines realistic cost of tooling and works with supply chain to achieve this cost through sensible design
Project Implementation: Exhibit a 'hands on', practical approach, making it a personal priority to meet the project deadlines. Ensures that all activities and milestones are kept on track whether they relate to supply chain, logistics, manufacturing, quality, engineering or other functions
Quotation Information: Is responsible for bringing together and supplying quotation information to project management. Compiles RFQ with supply chain, helping to identify and approve suppliers with SQE
Actively lead Continuous Improvement activities. Develop and engage with the team in this lean approach to continuously drive for improvement to gain both productivity, quality and financial improvements
• Give Technical support to all department on equipment / process improvements, production documentation, mentoring major continuous improvement projects
• Training of key personnel on new processes and ensuring completion of correct documentation
• Develop a working knowledge of Southco manufacturing processes, techniques, materials, finishes, documentation systems, CAD system, and business system
• Actively lead Continuous Improvement activities. Develop and engage and the team in the lean approach to continuously drive for improvement on existing equipment to gain both productivity and Quality and financial improvements
• Review and approve engineering product or process design changes
Project Management:
• Project Management of Capital projects and subcontract services. Maintain up to date project plan with clear responsibility and accountabilities in tune with the overall project plan, Ensure capital items are implemented within budget
• Support project meetings during the handover process and keep live documents up to date with process changes eg PFMEA
• Ensure smooth transition of Projects brought in via NPD (New Product Development) to effective production, including the Layout and Installation of new manufacturing Equipment, Work closely with managers and supporting functions to ensure that good communication is maintained. Role is not accountable for New product development, but works hand-in-hand to launch new projects into the facility
• Keep continuous and accurate records of all matters concerning individual projects that may be worked on and keep all those involved in the projects fully informed as to the status of those projects
Provides and facilitates the ongoing education/training of all employees at this location in Quality continuous improvement initiatives
Providing training in problem solving, the 5 Y's, six sigma methodology, DMAIC process (define, measure, analyse, improve, control), process flowcharting, 8D process, Control plans, FMEA, Standardised work, Poka-yoke, Gauge R&R, SPC, Design of experiments (DOE), etc
Assist value streams in reviewing and closure of quality complaints and internal reject issues (MRR's)to ensure corrective and preventive actions have been implemented and appropriate containment actions have been taken
Support customer needs by effective corrective and preventative action as required
Makes Execution (Implementation) and results a top priority, identifying and responding to the priorities established in the 'Quality & Safety Action Plan'
To support the design and development of products and processes through advanced product quality planning to ensure that prevention based systems are utilised
Customer Service Representative (German and English)
Tajęcina (pow. rzeszowski)
Wygasła: 20.03.2022
full-time
umowa na zastępstwo
specialist (Mid / Regular)
Obowiązki:
Respond to all customer inquiries as they relate to order management, technical product specifications and design assistance by using business systems (SAP; Salesforce; Chat Service)
Manage key customer and distribution accounts by developing strong relationships, building an understanding of the customer business model, supporting various day-to-day activities, identifying mutually beneficial solutions and facilitating conflict resolution
Identify new business opportunities with existing customers as well as new potential customers by using the customers application, product usage, market strategy and production requirements
Work with various functional teams to support strategic business development projects and operational excellence initiatives including topics such as support and order fulfillment optimization for new customer programs, promotion of Marketing initiatives, alignment of operational capabilities with customer production requirements
Identify continuous improvement opportunities that impact customer satisfaction or internal efficiencies. Drive the development and implementation of detailed action plans; lead these plans to completion