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Senior Manager - Process Improvement
Doctor Stefana Kopcińskiego 62, Widzew, Łódź
Wygasła: 10.05.2024
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
In collaboration with business leaders develop and execute a data driven approach to continuous improvement utilizing impactful measures and dashboarding that unlock ongoing operational efficiency
Provide leadership coaching and subject matter expertise to develop a process improvement and standardization strategy for supported function
Provide structure & governance to ensure flawless execution of the work and delivery of hard target results for the assigned process domain
Perform business process analysis using process mining tools to build process maps, identify process variants & bottlenecks
Leverage data and analytics and lean techniques to identify patterns, trends, and root causes of process issues to drive decisions to improve operational performance
Support delivery of organizational capability and effectiveness plan in line with digital transformation strategy and Identify digitalization and automation opportunities within supported business unit
Project/Program Management and leadership of strategic process improvement and automation initiatives to drive cost improvement
Develop and Lead process standardization - work across different business, functions, and regions to understand end-to-end business processes & data architectures, identify inefficiencies and opportunities for process standardization
Develop rolling opportunities pipeline
Benchmark process adherence and compliance against appropriate models / companies and /or industry best practices
Manage, Partner and Lead the Customer Centricity program streamlining processes across dedicated business units for continuity, effectiveness, and efficiencies
Deliver PI scorecard & reporting for supported function, including, but not limited to (cast savings, time savings, overall process standardization, automation maturity and risk reduction)
Establish monitoring mechanisms to track the effectiveness of implemented process enhancements
Work in conjunction and collaboration with the wider Business transformation team
Support the global roll out (scale up) of process mining technology to all parts of the enterprise
Align with automation counterparts and work as ‘one team’ with fluid output of one automation methodology globally
Champion and maintain all avenues of process discipline communication tools and forums to include key updates, insights and outputs of Process Discipline
Design and deliver business training, to build organizational awareness about process improvement as well as customer centricity capabilities
Build network of Process professionals both internally as well as externally. Look for new ideas and innovation that can continuously improve our internal processes and ways of working
Build, and maintain strong influential business partnerships both within GBS, Broader McC, and wider process improvement external community
Maintain accurate Safety Data Sheets for existing products
Provide required Safety Data Sheets to internal and external stakeholders
Communicating effectively by e-mail, phone and in person with internal stakeholders, external vendors, and other departments on a daily basis with regard to various aspects of SDS compliance
Maintain accurate Safety Data Sheets for existing products
Provide required Safety Data Sheets to internal and external stakeholders
Communicating effectively by e-mail, phone and in person with internal stakeholders, external vendors, and other departments on a daily basis with regard to various aspects of SDS compliance
Submit products and semi-finished products for the certifications - Kosher, Halal, Organic
Approve artworks in BLUE against the product certifications. Process data related to the certification of new products and changes in the formulations in associated systems - SAP, Devex, Lotus Notes
Provide administrative support for Certification processes
Responding to the EMEA and North American Customers queries related with certification compliance
Support during certifications audit in the McCormick facilities
Responsible for producing accurate performance KPI's
Providing weekly/monthly reports/updates on project progress to the Team Manager
Performing root cause analysts and generation process improvement ideas when requested by supervisor
Perform research and interviews to determine IT business requirements and then translate into User stories. Ensure that the business requirements are in line with the product strategy and roadmap / timing. Independently and through others help, business users define and document acceptance criteria. Lead the team with the Analysis, facilitation, modeling, and organizing information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs. Serves as a technical liaison to product owner, senior business leaders and to the IT Development Teams: Requirements gathering (user stories). Coordinating and Facilitating User testing. As a subject matter expert help the business shape and change their user stories to improve business processes and take advantage of changes in technology and business trends
Manage issue resolution for end-user problems and ensure a consistent high-level responsiveness and customer care. Documenting steps required to resolve an issue. Manage projects or key tasks such as data migration, cut over vendor management etc
Anticipate business needs, and market trends that shape the product line model before the business is aware of this need. Working across teams identify pain points and value opportunities for the product line. Support Product owner in defining product line goals, objectives and road map. Ensure solutions are built within the product line model and design the solution their product(s)
Lead the co-ordination of business Change Management activities. Lead change initiatives within IT. Improve IT processes to improve IT's speed and agility to deliver value faster. Supervise other IT team members and lead internal initiatives to improve IT's speed and agility to deliver business value. Be a strong advocate for changing the status quo and driving continuous improvement. Managing budget requirements, vendor activities, reporting and other related activities
Seek out inconsistencies and problems and bring them to the attention of product owners via sprint retrospectives and suggest problem resolution and business process improvements. Such as rising and falling solution adoption rates etc. Support the scrum process by completing tasks as needed to support the completion of stories
Prepare and/or update the various changes for the employee pay affecting payroll (bank details update, bonuses, absences, etc) for 3 locations (Poland, UK, France) on a monthly basis according to company policy and proper approval level
Prepare the monthly payroll for approval
Respond to employees and business queries
Prepare and submit tax and third-party payments
Participate to basic testing for Payroll regulatory changes
Working with the Senior Finance Director and Senior Financial Analyst to consolidate and analyze Global Business Services (GBS) results throughout various business cycles (actual, forecast, budget). Review / analyze a variety of deliverables as part of the month-end close process, including but not limited to, accruals, intercompany cross charges, and reclasses
Manage and review headcount reporting, in partnership with HR and GBS leadership to explain variances and drive forecasts / budget
Prepare business case analyses as determined by strategic projects for current year – examples may include contractor vs. employee analysis and location-based analysis
Act as primary point of Finance contact for key transformation projects in the GBS area, including partnership with other global functions (e.g., tax, legal). Act as liaison with local finance controllers to ensure local and global costs are accurate and that global reporting hierarchies (e.g., TM1) are set up and used correctly
Partners with peers supporting other areas of SG&A to align and implement best practices for reporting, forecast processes, and month-end processes. Challenges the current state to see where technology can be used to optimized current reporting and processes
Coach and Develop Talent: Manages, motivates, and develops the finance team to provide effective and value-added support to the business. Utilizes coaching and facilitation skills to manage employee relations. Provides regular performance feedback and oversees development/training plans for individuals within the team. Rewards and recognizes performance achievements
Work within the Systems of High Performance (Goal Setting, Performance Management, Problem Solving & Decision Making, Training & Development, Information Systems, Rewards & Recognition) to ensure maximum benefits for the resources expended. Conducts Supplier Performance Management by assuring vendor compliance in terms of delivery and quality. Participates in supplier reviews
Manage existing supplier relationships, cultivate new supplier relationships. Facilitates contracts and pricing agreements w/suppliers. Participates in planning and forecasting process and establishing standard costs. Interact with Plant leadership to specify the precise product standards and service criteria that is expected from McCormick suppliers. Optimizes buying power and CBAs (current best approaches) by working collaboratively with Buyers from other McCormick divisions
Maintain cost containment for supply chain and plant purchases. Under the direction and leadership of the Manager, leads and assists in continuous improvements projects focused on reducing costs and improving efficiencies
Provide assistance to Engineering and Operations regarding required purchases and acquisitions related to CAAP's
Serve as liaison to Corporate Purchasing and will provide feedback and recommendations for improvement to vendor performance and issues
Serve as a liaison for vendors and preferred suppliers. Places daily orders with vendor, monitors the process, and expedites deliveries. Analyzes product usages to maintain safely stock levels to optimize both cost and service and meet inventory objectives
Work within the Systems of High Performance (Goal Setting, Performance Management, Problem Solving & Decision Making, Training & Development, Information Systems, Rewards & Recognition) to ensure maximum benefits for the resources expended. Conducts Supplier Performance and Supplier Relationship by assuring vendor compliance in terms of delivery and quality. Participates in supplier reviews
Manage existing supplier relationships, cultivate new supplier relationships. Manages contracts and pricing agreements w/suppliers. Participates in planning and forecasting process and establishing standard costs. Interact with Business leadership to specify the precise product standards. Optimizes buying power and CBAs (current best approaches) by working collaboratively with Buyers from other McCormick divisions
Builds and deliveres cost improvement through effective category strategies, under the direction and leadership of the Manager. Leads and assists in continuous improvements projects focused on reducing costs and improving efficiencies
Serve as a liaison for packaging team providing market intelligence and insights to support packaging category strategies, should cost, and horizon scanning
Supervising the execution of service management processes (asset, config, supplier management etc.) and drive adaption, optimization and adherence across all technology teams and functions. Implement & maintain the governance & management. system to optimize execution by our MSPs & vendors and ensure continuous improvement and compliance
Overseeing the operational activities & governance of cross-functional services. Incumbent will be the key point of contact for all aspects regarding DR, HA, patching, service transition and automation, will work closely with our managed service providers (MSPs) and vendors to ensure that infrastructure is maintained and meets our business requirements
Cooperate with Architects & Tower leads on implementation & maintenance of automation of operations & processes execution
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Build and maintain capacity & perf management. process and optimize asset management. & lifecycle management. to ensure control on the technology condition and modernization
Responsible for global IT Technical strategy development and operational/delivery platform Roadmap for the product line
Responsible for planning, execution/implementation and operation aspects of all areas supporting a wide variety of initiatives across the groups business
Provide oversight and direction for multiple programs and projects. Track progress of all workstreams in the context of the Product Line roadmap
Full responsibility of all products within the product line, including lifecycle and vendor management, performance, and approval of requisitions within approved budgets
Manage relationships with Senior Leaders Globally across McCormick and interact with cross-sector IT leaders in shaping global capabilities
Provide subject matter expertise working directly with business partners, contractors, and across McCormick functions
Understand and define key business drivers and requirements of the initiated products, programs, and projects
Set a clear vision for the product line, and for the multigenerational product strategy. Improve return on investment by identifying and prioritizing products, features, and functions by business value
Responsible for providing and maintaining a high level of customer satisfaction in FMCG business
Manage day to day activities of the Customer Service team. Process orders for selected export customers• Act as effective backup for team members, as and when required
Report to Customer Service Manager. Work for/with to highlight departmental skill gaps, coach emerging talent and develop succession candidates
Provide leadership and full support to the team
Champion and resolve customer service issues promptly. Act as point of escalation and further escalate when required
Lead performance reviews and development discussions with direct reports, including appraisals
Establish and communicate performance criteria and metrics to support organization objectives for customer service
Develop and nurture positive customer/supplier relationships. Maintain SLAs with customers, as well as internal SLAs with the business
Report and monitor of Customer Service metrics, including service levels, service reliability, volume fill and order accuracy
Perform root cause analysis when issues arise. Propose effective counter measures to support high levels of customer satisfaction
Act as key liaison with internal McCormick operations (Logistics, Sales, Supply Chain, Finance and Operations)
Lead continuous improvement initiatives by continually developing procedures and processes to optimize efficiencies affecting order processing to improve value added service to Customers and Business
McCormick Regulatory Services Mailbox management – monitoring all incoming e-mails, maintaining e-mails categorization, placing e-mails in appropriate folders
Requests assignment to appropriate TSS department by creating ServiceNow ticket or to other McCormick departments via e-mail
In-Out requests management for Standard McCormick Documentation requests as per agreed SLAs
Bundle & Send process management for completed multitask requests as per agreed SLAs
McCormick Regulatory Services Daily Meeting management & coordination of appropriate work prioritization based on Business Partners feedback; proactive and reactive communication to TSS all information impacting work prioritization, for example deadlines updates
McCormick Regulatory Services Daily Activities Tracker Management – keeping track of all incoming requests including date when action completed and Service Now Ticket Number
Managing proactive and reactive communication with internal & external customers requests in relation to expected delivery timelines and ticket tracking numbers; managing proactive communication in terms of expected service delays for multitasks
Communicates with internal stakeholders, external vendors of raw materials and packaging and other departments on a daily basis with regard to various aspects of raw material compliance
Collection, processing and maintenance of raw material & packaging technical data and associated systems, in ex. SAP, DevEX, Corporate Specifications to ensure continuous production and that business needs are met
Manages and execute medium size projects
Proactively evaluates and propose to supervisors any potential changes that could improve ways of working. Perform root cause analysis and lead process improvement implementation
Work within the Systems of High Performance (Goal Setting, Performance Management, Problem Solving & Decision Making, Training & Development, Information Systems, Rewards & Recognition) to ensure maximum benefits for the resources expended. Conducts Supplier Performance and Supplier Relationship by assuring vendor compliance in terms of delivery and quality. Participates in supplier reviews
Manage existing supplier relationships, cultivate new supplier relationships. Manages contracts and pricing agreements w/suppliers. Participates in planning and forecasting process and establishing standard costs. Interact with Business leadership to specify the precise product standards. Optimizes buying power and CBAs (current best approaches) by working collaboratively with Buyers from other McCormick divisions
Builds and deliveres cost improvement through effective category strategies, under the direction and leadership of the Manager. Leads and assists in continuous improvements projects focused on reducing costs and improving efficiencies
Serve as a liaison for packaging team providing market intelligence and insights to support packaging category strategies, should cost, and horizon scanning
Prepare and/or update the various changes for the employee pay affecting payroll (bank details update, bonuses, absences, etc) for 3 locations (Poland, UK, France) on a monthly basis according to company policy and proper approval level
Prepare the monthly payroll for approval
Respond to employees and business queries
Prepare and submit tax and third-party payments
Participate to basic testing for Payroll regulatory changes
Customer Quality & Specifications Specialist with French
Doctor Stefana Kopcińskiego 64, Widzew, Łódź
Wygasła: 28.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Communicates effectively by e-mail, phone and in person with internal stakeholders, external customers, and other departments about various aspects of customer quality
Complete and review finished products specifications for McCormick brands, Industrial, Quick Service Restaurants, Private Label and Retails customers
Complete other quality documentation on time and in full (GMO, religious, diet suitability statements, self-assessment questionnaire, pest control)
Manages medium size Projects and Customer accounts
Administrate and respond to customer complaints
Act as a primary point of contact in relation to quality assurance related queries for external customers
Perform research and interviews to determine IT business requirements and then translate into User stories. Ensure that the business requirements are in line with the product strategy and roadmap / timing. Independently and through others help, business users define and document acceptance criteria. Lead the team with the Analysis, facilitation, modeling, and organizing information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs. Serves as a technical liaison to product owner, senior business leaders and to the IT Development Teams: Requirements gathering (user stories). Coordinating and Facilitating User testing. As a subject matter expert help the business shape and change their user stories to improve business processes and take advantage of changes in technology and business trends
Manage issue resolution for end-user problems and ensure a consistent high-level responsiveness and customer care. Documenting steps required to resolve an issue. Manage projects or key tasks such as data migration, cut over vendor management etc
Anticipate business needs, and market trends that shape the product line model before the business is aware of this need. Working across teams identify pain points and value opportunities for the product line. Support Product owner in defining product line goals, objectives and road map. Ensure solutions are built within the product line model and design the solution their product(s)
Lead the co-ordination of business Change Management activities. Lead change initiatives within IT. Improve IT processes to improve IT's speed and agility to deliver value faster. Supervise other IT team members and lead internal initiatives to improve IT's speed and agility to deliver business value. Be a strong advocate for changing the status quo and driving continuous improvement. Managing budget requirements, vendor activities, reporting and other related activities
Seek out inconsistencies and problems and bring them to the attention of product owners via sprint retrospectives and suggest problem resolution and business process improvements. Such as rising and falling solution adoption rates etc. Support the scrum process by completing tasks as needed to support the completion of stories
Generate direct candidates from a variety of sources including use of social media e.g. LinkedIn to significantly reduce reliance on agency/3rd party suppliers
Manage and support senior level recruitment (G63+ as required)
Owns/Leads relationships with businesses/functions
Manage senior level stakeholder relationships to influence and achieve talent acquisition objectives
Act as a diversity champion with both internal and external stakeholders
Realize strategies to address talent needs (short- and long-term) in cooperation with the TAM or TAD
Managing risk effectively and flagging issues that may impact delivery
Analyse and interpret key metrics and KPIs and provide insights to stakeholders
Partner with hiring managers through alignment meeting to understand business requirements, agree on sourcing strategy, advise on selection/assessment techniques/criteria and next steps to support KPI’s and SLA’s
Manage risk effectively and flag issues that may impact delivery
Taking responsibility for ensuring that work in the team is of the highest quality and encouraging team members to hold themselves to high standards
Providing support and advice to more junior team members in terms of knowledge and workload management – being a mentor for less experienced colleagues
Leads complex escalations and its resolutions
Acting as Subject Matter Expert for the broader team and for the internal Clients
Able to lead, mentor, coach, and influence others
Lead global talent acquisition-related projects as required and directed to support achievement of business objectives
Leading assigned HR projects and initiatives and ensuring the objectives are met in the given timeline
Identifying and independently delivering process improvement/change initiatives projects
Owns “Manage Pending Hire” process for locations in EMEA & NA regions. Works as a liaison between Talent Acquisition Recruiters & Location HR to ensure proper & timely set up of new hires, rehires, promotions & transfers
Creates new foundational objects upon request & based on larger organizational changes. This includes (1) creation of positions & position attributes (MIB, Cost Center, Job, Department, etc…), (2) creation of departments & org unit attributes (supervisor, hierarchy, etc….), & (3) monitoring of jobs & validation of job attributes (title, grade, function, , job group, etc…)
Monitors OM content type replication failures daily. Makes corrections as necessary to resolve errors for successful replication. Provides detailed analysis of OM related replication failures, identifies root cause and makes recommendations to improve processes to prevent recurrences
Works with HR Data Scientists to develop & validate automated routine reports for OM data monitoring to proactively identify OM related errors/discrepancies & leads the process of data corrections
Manages initial access set up for position changes. Proactively works with IT to ensure minimal disruption to existing access as employees transition to new roles within the organization
Works with Location HR to manage retro active OM updates to ensure changes will not create downstream issues to data management processes, existing integrations and/or payroll/finance related processes
Assists with special projects including configuration testing, integrations & data mapping, & ad hoc report requests
Participating in the McCormick Graduate Program provides the opportunity to build your career with a global leader in the food industry. You will participate in challenging projects, grow your experience and capability across functions and enjoy our culture based on our belief of the 'Power of People'
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Manager
Doctor Stefana Kopcińskiego 62, Widzew, Łódź
Wygasła: 16.03.2024
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
Develop and maintain metrics and reporting to ensure consistent performance attainment
Manage customer service activities to ensure the execution of business unit and/or customer specific service levels
Provide leadership, support, and training to develop customer service personnel
Serve as primary contributor to month end/quarter close activities
Analyse and present critical month-end risks, opportunities, and other findings to senior leaders for executive action
Compile and report the quarterly revenue recognition of sales to Corporate Finance Team
Recommend, develop, and implement programs and procedures governing the manner in which customer service activities will be conducted
Provide ongoing process improvement and project support, identify, and communicate potential solutions to the anticipated risks and suggest potential responses, actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact
Set annual goals and provide strategic planning to achieve departmental and functional goals that are aligned with business partner objectives
Act as liaison between Customer Service Organization and business until leadership personnel within the Sales, Supply Chain, and other business units
Overseeing service delivery and managing team members who provide professional HR services following Hire To Retire service operational model. Assigning work and monitoring daily activities of the team to meet Service Level Agreements (SLAs). Communicating regularly with direct reports using different management practices. Managing capacity, volume, goals, development of direct reports. Is the first point of contact for escalations and partners with Regional Manager to resolve more complex ones
Using various technology and manual administrative systems, processes, and tools to handle customer/employee inquiries in a proactive way. Dealing with complex issues regularly. Working on tasks with independence. Moving inquiries from different process flow owners (ex. employee, other HR teams, HR Business Partners, other Managers) accurately and working well with others to achieve superb service delivery
Providing support to the team to achieve efficient flow and capacity management within the group, in partnership with direct reports, team supervisors, and team manager. Following up on service resolution and guides others to help achieve service excellence. Resolving complex support requests in collaboration with other NA HR Team members
Working on process excellence and identifying process improvements and supporting implementation. Training others on process flow and providing support to team as needed. Collaborating to resolve matters of increased complexity. Engaging peers in achieving daily, weekly, monthly service and volume goals
Work closely with HR peers to understand a broader scope of processes delivered and exchange knowledge
Works closely with other HR units and Payroll to ensure the process is delivered on time
Participates in projects, training and onboarding new specialists
Engages in problem solving can be a go-to for knowledge of process
Brings insights to team to improve service delivery, process adherence
Change Management of portfolio projects: Guide the development and implementation of comprehensive change plans that enable transition from the current state to a future state, with intended business benefits. Address business needs through implementing change management strategies and plans that minimize stakeholder resistance and maximize employee adoption
Project Management of portfolio projects: Supports the team by ensure coordination, organization, and execution of team through the project lifecycle: initiation, planning, execution, monitoring, and closure
Organizational assessment: Ownership of stakeholder mapping and analysis, organizational change readiness, and quantitative and qualitative organizational assessments to drive speed of adoption, greater utilization and/or performance. Effectively balances issues, risks, and execution strategies to deliver complex portfolios successfully and monitors deployment of resources and workloads to meet portfolio objectives and business readiness
Improve organizational dynamics: Identify patterns of behavior in organizations and develop solutions to increase their effectiveness during transformation change initiatives. Could include consultation and design of standards, tools, and processes. Engage and liaison with global HR COEs, participate on special projects or improvement teams as business needs exists, collaborate, and share insights
Cultural shaping: Utilize methodologies to identify opportunities to strengthen culture by changing thinking, behavior, systems, structure, processes. Identifies the people, process, and systems capabilities required to move initiatives forward. Assesses, selects, and tailors the appropriate tools required to meet the needs and objectives for each initiative
Participants in the global design, implementation, and capability building of standards, tools and processes that enable enterprise readiness & integration, change management, and operating model design
Responsible for global IT Technical strategy development and operational/delivery platform Roadmap for the product line
Responsible for planning, execution/implementation and operation aspects of all areas supporting a wide variety of initiatives across the groups business
Provide oversight and direction for multiple programs and projects. Track progress of all workstreams in the context of the Product Line roadmap
Full responsibility of all products within the product line, including lifecycle and vendor management, performance, and approval of requisitions within approved budgets
Manage relationships with Senior Leaders Globally across McCormick and interact with cross-sector IT leaders in shaping global capabilities
Provide subject matter expertise working directly with business partners, contractors, and across McCormick functions
Understand and define key business drivers and requirements of the initiated products, programs, and projects
Set a clear vision for the product line, and for the multigenerational product strategy. Improve return on investment by identifying and prioritizing products, features, and functions by business value
Proactively respond to employee inquiries for support via ticketing tool, email, and phone
Provide HR administration assistance for Employee lifecycle (Hiring, Onboarding, Employee changes, Benefits, Time and Attendance, etc.)
Process HR documentation daily with accuracy. Administer and follow through on employee lifecycle services in a timely manner and to defined KPIs
Validate and process employee related data
Collaborate with 3rd party HR services providers
Ability to effectively synthesize information from a variety of sources
Correctly address escalations by partnering with peers, next level peers, team leaders and team managers
Ensure compliance (ex. SOX) and best practices are followed to standard
Provides support to other team members as needed and works collaboratively to solve problems
Provides process excellence and discipline support within area of responsibility and recommending process improvements, and implementation of the improvements
Provide live phone call support to employees located in the U.S. and Canada
Manage global compensation processes, activities and systems relating to merit, bonus, long-term incentive, the annual salary survey process, job evaluation, grading etc. Additionally support mobility processes
Manage processes, procedures and documentation for EMEA benefit plans and programs including renewals, benefits communication, vendors management, etc
Provides comprehensive analytical support and works with C&B COE, HR, Solution Center and internal project teams, and/or external consultants on a variety of projects and processes including program design, analysis, implementation and documentation. Develops corresponding procedures and communications
Works with accounting and internal audit on special requests relating to accruals and audit processes
Works with HRIS and IT to ensure that the systems meet requirements and are updated to reflect changes to salary structures, bonus programs, etc
Analyzes data requirements and provides specifications
Work within the Systems of High Performance (Goal Setting, Performance Management, Problem Solving & Decision Making, Training & Development, Information Systems, Rewards & Recognition) to ensure maximum benefits for the resources expended. Conducts Supplier Performance and Supplier Relationship by assuring vendor compliance in terms of delivery and quality. Participates in supplier reviews
Manage existing supplier relationships, cultivate new supplier relationships. Manages contracts and pricing agreements w/suppliers. Participates in planning and forecasting process and establishing standard costs. Interact with Business leadership to specify the precise product standards. Optimizes buying power and CBAs (current best approaches) by working collaboratively with Buyers from other McCormick divisions
Builds and deliveres cost improvement through effective category strategies, under the direction and leadership of the Manager. Leads and assists in continuous improvements projects focused on reducing costs and improving efficiencies
Serve as a liaison for packaging team providing market intelligence and insights to support packaging category strategies, should cost, and horizon scanning
Prepare and/or update the various changes for the employee pay affecting payroll (bank details update, bonuses, absences, etc) for 3 locations (Poland, UK, France) on a monthly basis according to company policy and proper approval level
Prepare the monthly payroll for approval
Respond to employees and business queries
Prepare and submit tax and third-party payments
Participate to basic testing for Payroll regulatory changes
Work within the Systems of High Performance (Goal Setting, Performance Management, Problem Solving & Decision Making, Training & Development, Information Systems, Rewards & Recognition) to ensure maximum benefits for the resources expended. Conducts Supplier Performance Management by assuring vendor compliance in terms of delivery and quality. Participates in supplier reviews
Manage existing supplier relationships, cultivate new supplier relationships. Facilitates contracts and pricing agreements w/suppliers. Participates in planning and forecasting process and establishing standard costs. Interact with Plant leadership to specify the precise product standards and service criteria that is expected from McCormick suppliers. Optimizes buying power and CBAs (current best approaches) by working collaboratively with Buyers from other McCormick divisions
Maintain cost containment for supply chain and plant purchases. Under the direction and leadership of the Manager, leads and assists in continuous improvements projects focused on reducing costs and improving efficiencies
Provide assistance to Engineering and Operations regarding required purchases and acquisitions related to CAAP's
Serve as liaison to Corporate Purchasing and will provide feedback and recommendations for improvement to vendor performance and issues
Serve as a liaison for vendors and preferred suppliers. Places daily orders with vendor, monitors the process, and expedites deliveries. Analyzes product usages to maintain safely stock levels to optimize both cost and service and meet inventory objectives
Generate direct candidates from a variety of sources including use of social media e.g. LinkedIn to significantly reduce reliance on agency/3rd party suppliers
Manage and support senior level recruitment (G63+ as required)
Owns/Leads relationships with businesses/functions
Manage senior level stakeholder relationships to influence and achieve talent acquisition objectives
Act as a diversity champion with both internal and external stakeholders
Realize strategies to address talent needs (short- and long-term) in cooperation with the TAM or TAD
Managing risk effectively and flagging issues that may impact delivery
Analyse and interpret key metrics and KPIs and provide insights to stakeholders
Partner with hiring managers through alignment meeting to understand business requirements, agree on sourcing strategy, advise on selection/assessment techniques/criteria and next steps to support KPI’s and SLA’s
Manage risk effectively and flag issues that may impact delivery
Taking responsibility for ensuring that work in the team is of the highest quality and encouraging team members to hold themselves to high standards
Providing support and advice to more junior team members in terms of knowledge and workload management – being a mentor for less experienced colleagues
Leads complex escalations and its resolutions
Acting as Subject Matter Expert for the broader team and for the internal Clients
Able to lead, mentor, coach, and influence others
Lead global talent acquisition-related projects as required and directed to support achievement of business objectives
Leading assigned HR projects and initiatives and ensuring the objectives are met in the given timeline
Identifying and independently delivering process improvement/change initiatives projects
Proactively responding to customer and employee inquiries leveraging a variety of technology and manual administrative systems, processes, and tools
Documenting all transactions and consistently following standards and operating practices for service documentation
Managing task execution within own scope independently
Accurately moving inquiries from across process flow owners (employee, other team members, line managers, HR Business Partners)
Ensuring accuracy in documentation, administration and follow through of all employee lifecycle services. Securing timely execution of the processes
Responding to simple and moderate escalations independently. Correctly addressing more complex escalations by partnering with next level peers, team leaders and team managers
Working on process excellence within own area of responsibility and recommending process improvements
Training business by leading HR Model learning sessions, training peers on process flow and providing support to colleagues as needed
Manage global compensation processes, activities and systems relating to merit, bonus, long-term incentive, the annual salary survey process, job evaluation, grading etc. Additionally support mobility processes
Manage processes, procedures and documentation for EMEA benefit plans and programs including renewals, benefits communication, vendors management, etc
Provides comprehensive analytical support and works with C&B COE, HR, Solution Center and internal project teams, and/or external consultants on a variety of projects and processes including program design, analysis, implementation and documentation. Develops corresponding procedures and communications
Works with accounting and internal audit on special requests relating to accruals and audit processes
Works with HRIS and IT to ensure that the systems meet requirements and are updated to reflect changes to salary structures, bonus programs, etc
Analyzes data requirements and provides specifications
Cooperation across different business, functions, and regions to understand end-to-end business processes & data architectures, identify inefficiencies and opportunities for improvement
Performing business process analysis using process mining tools to build process maps, identify process variants & bottlenecks, and coming up with meaningful insights about the process
Collaboration with business leaders to develop an improvement program and associated quantifiable benefits, incl. a proactive assessment of the most appropriate improvement approach per initiative as well as a proposed execution timeline
Executing quality audits/ process adherence compliance, inclusive of recommendations based on the data and partnership with delivery teams within the audit cadence cycle
Identification of the most appropriate reporting packages needed to ‘tell the story’ and ensure that identified key stakeholders are kept informed regarding the improvement plans and strategies agreed with the business partners
Leading process discipline projects / programs (as determined) in accordance with methodologies such as, but not limited to, the process deep dive lifecycle, RCA, and others, using agreed McCormick format/ templates and methodologies
Management of end-to-end Process Mining projects for dedicated function/department and/or thread, from concept to implementation
Partnering, Managing and leading the Customer Centricity program streamlining processes across dedicated threads for continuity, effectiveness, and efficiencies
Alignment with automation counterparts and work as ‘one team’ with fluid output of one automation methodology globally
Maintenance of all avenues of process discipline communication tools and forums to include key updates, insights and outputs of Process Discipline
Designing and delivering business training, as determined to build organizational process standardization, improvement as well as customer centricity capabilities
Execute the month-end, quarter-end and the year-end close activities in line with corporate policies, standard procedures and established operational and financial control frameworks
Compiling and analysing business information to prepare journal entries and document business transactions
Performing reconciliation of balance sheets accounts including follow-ups with business partners
Ensuring timely compliance with internal control policies and SoX environment, including timely completion of internal and external audit requests
Identifying, researching, and escalating accounting matters and/or process breakdowns that could result in financial misstatement and control exceptions or deficiencies
Working with others to complete regulatory filings, internal audits, external audits, operational audits and other required activities
Supporting the delivery of continuous improvement activities, including identification and escalation of identified issues
Supporting the production and the standard library of management reports, with initial variance analysis and commentary within the agreed timeline
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
EMEA Food Regulatory Compliance Analyst with French
Doctor Stefana Kopcińskiego 62, Widzew, Łódź
Wygasła: 21.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Manages independently a variety of regulatory-related tasks related to Projects or Customers requests regarding all aspects of the product lifecycle
Communicates effectively with internal stakeholders, external vendors and other departments on a daily basis with regard to various aspects of regulatory product compliance
Reviews and approves product formulations, raw materials and packaging compliance and product labels and/or documents to ensure their regulatory compliance for all required markets
Manages Strategic size Projects or Customers. Effectively leads multi-functional projects to address and resolve regulatory issues
Supports Technical Functions, Product Development, Commercialization and third-party audits for regulatory product compliance queries
Prepares and conducts internal Regulatory trainings
McCormick Regulatory Services Mailbox management – monitoring all incoming e-mails, maintaining e-mails categorization, placing e-mails in appropriate folders
Requests assignment to appropriate TSS department by creating ServiceNow ticket or to other McCormick departments via e-mail
In-Out requests management for Standard McCormick Documentation requests as per agreed SLAs
Bundle & Send process management for completed multitask requests as per agreed SLAs
McCormick Regulatory Services Daily Meeting management & coordination of appropriate work prioritization based on Business Partners feedback; proactive and reactive communication to TSS all information impacting work prioritization, for example deadlines updates
McCormick Regulatory Services Daily Activities Tracker Management – keeping track of all incoming requests including date when action completed and Service Now Ticket Number
Managing proactive and reactive communication with internal & external customers’ requests in relation to expected delivery timelines and ticket tracking numbers; managing proactive communication in terms of expected service delays for multitasks
Provide HR administration assistance for whole Employee lifecycle (Hiring, Onboarding, Employee status change, leaver process, redundancy, and redeployment process etc.)
Process HR data in daily work (preparing employment documents, registering data in HR system, preparing data reports) according to defined KPIs
Validate Payroll Data with regards to absences
Collaborate with HR services providers and institutions like Social Security Institution, Tax Offices, benefits providers, Background Check provider and other institutions and agencies in the labor market
Prepare statutory reports and data for external and internal stakeholders
Correctly addresses escalations by partnering with peers, next level peers, team leaders and team managers
Ensure compliance (ex. SOX) and best practices are followed to standard
Working on process excellence within own area of responsibility and recommending process improvements, supporting implementation of the improvements
Proactively responds to customer/employee inquiries leveraging a variety of technology and manual administrative systems, processes and tools. Documents all transactions and consistently follows standards and operating practices for service documentation. During service delivery, is highly engaging, consistently reliable, and achieves employee satisfaction with a high quality level of service and in compliance with Solutions Center in-scope processes and at or above KPIs targets. Manages task execution with some guidance as needed from next level colleagues. Accurately moves inquiries from across process flow owners (ex. employee, other MPS teams, HRBP, manager)
Ensures accuracy in documentation, administration and follow through of all employee lifecycle services. Takes partners as needed to ensure questions to process or inquiry are resolved timely. Ensures compliance (ex. SOX) and best practices are learned, understood and followed to standard. Escalates when questions arise to ensure compliance and quality of service are never compromised
Correctly addresses escalations by partnering with peers, next level peers, team leaders and team managers. Manages follow up and time in partnership with team management but with a high level of operating independence on most inquiry types. Conducts follow up and service calls to ensure inquiry and service closure. Administrates to closure including documentation. Will pick up next level case support to progress solutions to closure in partnership with peers
Working on process excellence within own area of responsibility and recommending process improvements, supporting implementation of the improvements. Trains others on process flow and provides support to colleagues as needed. Supports integration of new processes and makes recommendations for seamless integration and provides service transition support. Engages in continuous learning for self, seeks resources to continuously learn and bring insights forward. Trains and provides support to others. Collaborates to resolve matters of increased complexity
Manage global compensation processes, activities and systems relating to merit, bonus, long-term incentive, the annual salary survey process, job evaluation, grading etc. Additionally support mobility processes
Manage processes, procedures and documentation for EMEA benefit plans and programs including renewals, benefits communication, vendors management, etc
Provides comprehensive analytical support and works with C&B COE, HR, Solution Center and internal project teams, and/or external consultants on a variety of projects and processes including program design, analysis, implementation and documentation. Develops corresponding procedures and communications
Works with accounting and internal audit on special requests relating to accruals and audit processes
Works with HRIS and IT to ensure that the systems meet requirements and are updated to reflect changes to salary structures, bonus programs, etc
Analyzes data requirements and provides specifications
Set the global strategic direction of organizational effectiveness initiatives and partner with HR and management to create a comprehensive plan that enables delivery of strategic objectives. Design and deliver solutions that enable business readiness and ensure success of transformation initiatives and consult HR and business leaders on most effective and efficient operating model
Partner with the Business Transformation team to enable the large-scale, complex, enterprise-wide organization transformations that deliver significant value to the business, including organizational restructuring and workforce transitions. Ensure changes that result from organization transformation translate effectively into business processes, job roles and responsibilities, governance, and ways of working
Influence senior leaders through strategic thought leadership, persuasive presentations, and superior service and manage relationships across the regions and globe to create strong networks and foster collaboration
Support the delivery of the full change management lifecycle for high priority transformational initiatives - a trusted thought leader to give guidance and counsel through business readiness planning, support execution of agreed priorities and deliver insights productively through stakeholder management, utilize data and KPI’s for measurement and tracking, and identify patterns of behavior in organization and partner to develop solutions to increase effectiveness during transition
Support Process Improvements via mapping and analyzing current processes, supporting the roll out of new processes, and communicating the changes to various team members
Supporting the Annual Standard Setting Process
Support the COE Senior Manager on various supply chain inventory and ad hoc requests
Participate actively in projects and ad-hoc analyses
Continually standardize and optimize processes and reports across multiple business units
Cooperation across different business, functions, and regions to understand end-to-end business processes & data architectures, identify inefficiencies and opportunities for improvement
Performing business process analysis using process mining tools to build process maps, identify process variants & bottlenecks, and coming up with meaningful insights about the process
Collaboration with business leaders to develop an improvement program and associated quantifiable benefits, incl. a proactive assessment of the most appropriate improvement approach per initiative as well as a proposed execution timeline
Executing quality audits/ process adherence compliance, inclusive of recommendations based on the data and partnership with delivery teams within the audit cadence cycle
Identification of the most appropriate reporting packages needed to ‘tell the story’ and ensure that identified key stakeholders are kept informed regarding the improvement plans and strategies agreed with the business partners
Leading process discipline projects / programs (as determined) in accordance with methodologies such as, but not limited to, the process deep dive lifecycle, RCA, and others, using agreed McCormick format/ templates and methodologies
Management of end-to-end Process Mining projects for dedicated function/department and/or thread, from concept to implementation
Partnering, Managing and leading the Customer Centricity program streamlining processes across dedicated threads for continuity, effectiveness, and efficiencies
Alignment with automation counterparts and work as ‘one team’ with fluid output of one automation methodology globally
Maintenance of all avenues of process discipline communication tools and forums to include key updates, insights and outputs of Process Discipline
Designing and delivering business training, as determined to build organizational process standardization, improvement as well as customer centricity capabilities
Manage the analysis and reporting of direct purchase item spend in EMEA on materials and FX, inbound freight, and duty. Work with commercial and FP&A teams to ensure accuracy and transparency
Manage quarterly forecasts, budgets, and long-term planning within the region
Provide key insight EMEA procurement budget, including decisions on costs related to raw materials, packaging, co-packing, freight and duty, FX, and rebates
Track, report and validate EMEA direct and indirect CCI projects. Provide rigour and consistency to projects presented by the EMEA buyers, the CCI team, R&D and ensuring that the projects are correctly integrated into the respective forecasts
Lead business partner to the Consumer Solutions commercial and commercial finance teams in supporting the delivery of profit targets and commercial strategy
Manage information process for pricing negotiations with key customers, with direct effect on pricing/NSV
Provide informal support to analysts across our European countries
Support indirect procurement projects
Work with McCormick Center of Excellence on enhancements to reporting systems
Provide analytical & decision support to enable efficiencies in work capital (AP & Inventory)
Ensure that SOX controls are completed on time and ensuring timely and accurate preparation of balance sheet reconciliations
Manage and develop a Procurement finance Analyst based in Poland and support a Supply Chain Finance Controller based in D&A
Maintain contact with Global procurement finance to ensure standardisation of process and policies
Manage, administer, develop, and communicate Business Ethics, Anti Bribery, and other related compliance areas in line with Global standards
Investigate complex Ethics & Compliance related cases. Communicate with the stakeholders and senior leadership to gather full data for further analysis and actions
Ensure our third-party risk assessment processes reflect business risks. Manage, maintain, and develop procedures for Third Party Risk Compliance globally as well as help business units implement the new processes resulting from changes in various regulations
Manage, develop, and provide regular Compliance Training Program relating to Business Code of Conduct, Anti-Bribery and other compliance areas that incorporates the needs of the business and employee role requirements (role targeted training)
Develop and maintain ways to communicate ethics and compliance related information to all McCormick employees globally leveraging various communication channels and engaging initiatives
Analyse and coordinate documented Compliance standards and identify and understand risk associated with noncompliance
Partner with business divisions to reduce business risk and participate and manage the Risk Mitigation process
Audit against the progress, completion, and effectiveness of the Risk management process overall. Look for improvements and lead to implement, document, and manage the required actions
Keep up to date on changes in Regulations. Assess how they impact McCormick and work with business as to how these changes will be implemented into the business processes
Lead on projects (implementing new system functionality, changes in processes and/or regulations) in dedicated area of compliance, provide expertise, input to ensure efficiency and implements required changes to drive progress
Reporting to UK Solution Center Team Lead, the aim of the role is to provide first stage guidance and advice to managers and employees on all employment policies and processes on the UK Market
Proactively respond to employee inquiries
Provide HR administration assistance for whole Employee lifecycle (Hiring, Onboarding, Employee status change, leaver process, redundancy, and redeployment process etc.)
Process HR data in daily work (preparing employment documents, registering data in HR system, preparing data reports) according to defined KPIs
Validate Payroll Data with regards to absences, leaves, overtimes etc
Collaborate with HR services providers and institutions like Social Security Institution, Tax Offices, benefits providers, Background Check provider and other institutions and agencies in the labor market
Prepare statutory reports and data for external and internal stakeholders
Correctly addresses escalations by partnering with peers, next level peers, team leaders and team managers
Ensure compliance (ex. SOX) and best practices are followed to standard
Working on process excellence within own area of responsibility and recommending process improvements, supporting implementation of the improvements
Manage global compensation processes, activities and systems relating to merit, bonus, long-term incentive, the annual salary survey process, job evaluation, grading etc. Additionally support mobility processes
Manage processes, procedures and documentation for EMEA benefit plans and programs including renewals, benefits communication, vendors management, etc
Provides comprehensive analytical support and works with C&B COE, HR, Solution Center and internal project teams, and/or external consultants on a variety of projects and processes including program design, analysis, implementation and documentation. Develops corresponding procedures and communications
Works with accounting and internal audit on special requests relating to accruals and audit processes
Works with HRIS and IT to ensure that the systems meet requirements and are updated to reflect changes to salary structures, bonus programs, etc
Analyzes data requirements and provides specifications
Lead and ensure effective operations with Ariba global Supplier Catalog Enablement and eSourcing tools. Provide technical & process expertise in the eSourcing & Catalogue area
Implementation support and project management
Align stakeholders and suppliers with training opportunities, user guides, FAQs, etc
Review opportunities with data enrichment, complex content validation, images, etc
Participating in the McCormick Graduate Program provides the opportunity to build your career with a global leader in the food industry. You will participate in challenging projects, grow your experience and capability across functions and enjoy our culture based on our belief of the 'Power of People'
Automation Technologies – understanding of various automation technologies,
including Robotic Process Automation (RPA), Power Platform tools such as
Power Automate, Power Apps and more
Automation development – how to start automation development journey and gain skills within business process automations
Automation maintenance – monitoring and optimizing automations to identify issues and learn how to adjust these to changes in business processes or software updates
Metrics and Reporting – how to measure and report performance of automation projects through key performance indicators (KPIs) and metrics
Documentation – creating and maintaining detailed documentation of automated processes
Data Analysis and Process Mapping – identifying processes suitable for automation by analyzing, mapping and documenting existing business processes
Collaboration Skills - how to collaborate with cross-functional teams, including IT, operations, and business stakeholders, to implement automation solutions that meet business needs
Communication Skills - developing effective communication skills to explain automation concepts and benefits to non-technical stakeholders
Cooperation with internal and external stakeholders (Broker, Sales team, Customer interface) to collect supporting documentation for deduction review process
Ensure appropriate approvals and documentation are received in order to resolve outstanding deductions
Provide monthly reporting on deduction portfolio and ad hoc reports as necessary
Understand customer deals and pricing
Perform audit control functions to assure that documents are updated and maintained according to strict procedural guidelines
Participate in internal and cross functional projects
Support cash application and billing activities if needed
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology
Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team
Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact
Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions
Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes
Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity
Coach and develop team members, setting clear goals, providing guidance and mentoring
Administers and manages execution of global recognition programs (C.P. Award Program, Scholarship Program, Community Service Award Program, Service Award Program, Long Service Award Program, Retiree Gift Check Program, Thanksgiving Program, and other new in scope if required), following the standard process (i.e. creation and publishing recognition calendar, updating nomination forms, requesting reports supporting execution of the processes, requesting vendors’ creation and payments, liaising with HRBPs, preparing and requesting broadcast communication about recognition programs, preparing recognition letters, update SharePoint/McConnect when implemented)
Works with other McCormick teams and external vendors to ensure timely delivery of all recognition programs, gifts and to address any occurring issues
Creates and delivers in timely manner slides (or any other materials) for General Meetings. Provides recognition input for People Magazine purposes and if required create articles to feed the content. Responds to recognition related employee queries
Manages, updates in timely manner, and improves Global Recognition SharePoint content. Maintains automated nomination forms on SharePoint
Documents and updates on regular basis process documentation in Promapp as well as contributes to planning, creating, and publishing articles in Knowledge Base to build repository of knowledge for employees
Manages tasks execution with great independence, including high complexity requests. Partners with peers in daily operation, collaborating with Global Employee Engagement & Wellbeing Manager, as well as Senior Director Global Employee Engagement, following standard processes. Correctly addresses escalations by partnering with Global Delivery Solution Center Director, providing high independence in own area of expertise
Actively works on process excellence within own area of responsibility and recommending process improvements, supporting implementation of the improvements. Trains others on process flow and provides support to colleagues as needed. Supports integration of new processes, makes recommendations for seamless integration and provides service transition support if needed. Facilitates end to end process improvement review and provide recommendations for continuous improvement
Engages in continuous learning for self, seeks resources to continuously learn and bring insights forward. Trains and provides support to others. Collaborates cross-functional to resolve matters of increased complexity. Engages peers in achieving daily, weekly, monthly service and volume goals
Reporting to Solution Center Team Lead, the aim of the role is to provide first stage guidance and advice to managers and employees on all employment policies and processes
Proactively respond to employee inquiries
Provide HR administration assistance for whole Employee lifecycle (Hiring, Onboarding, Employee status change, leaver process, redundancy, and redeployment process etc.)
Process HR data in daily work (preparing employment documents, registering data in HR system, preparing data reports) according to defined KPIs
Validate Payroll Data with regards to absences, leaves, overtimes etc
Collaborate with HR services providers and institutions like Social Security Institution, Tax Offices, benefits providers, Background Check provider and other institutions and agencies in the labor market
Prepare statutory reports and data for external and internal stakeholders
Correctly addresses escalations by partnering with peers, next level peers, team leaders and team managers
Ensure compliance (ex. SOX) and best practices are followed to standard
Working on process excellence within own area of responsibility and recommending process improvements, supporting implementation of the improvements