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Responding promptly and professionally to customer inquiries, questions, and complaints via various channels, including email, live chat, and social media platforms
Providing accurate and detailed information about Ramp Network’s products, services, and platform functionalities
Troubleshooting and resolving customer issues related to onboarding, transactions, and technical difficulties
Collaborating with internal teams, including development and product teams, to address complex customer issues and provide effective solutions
Proactively identifying patterns or trends in customer inquiries and provide feedback to improve product features and user experience
Assisting in creating and updating customer support documentation, including FAQs, knowledge base articles, and user guides
Reporting and Analysis: Regularly analyzing customer support metrics, trends, and feedback to identify areas for improvement. Generating reports and insights to guide and enhance the quality of support services
Automation Initiatives: Taking a lead role in identifying opportunities for automation within the customer support workflow. Developing and implementing innovative automation solutions to streamline processes, enhance efficiency, and improve the overall customer experience
Contributing to the continuous improvement of customer support processes and workflows, including analysis and creating reports
Maximising customer satisfaction, and identifying areas for new / additional training or knowledge checks
Mentoring and supporting other team members
Maintaining a positive and empathetic attitude while working under pressure to ensure customer satisfaction and retention
Offering technical guidance and investigative/analytical support for intricate and highly sensitive investigations related to the illicit use of cryptocurrencies
Conducting in-depth analysis of customer account data, both on-chain and off-chain transactions, account characteristics, and other relevant information to evaluate the nature of activities and identify associated entities as needed
Thoroughly documenting research, outlining the steps taken, information collected, and the conclusions reached
Recognizing patterns in abnormal or malicious activities and mapping out networks of bad actors
Collaborating with other teams to assist in providing and/or gathering information
Providing feedback to relevant departments based on analyses to enhance the company's security framework
Performing name screening and basic fraud alert management to promptly identify and address suspicious activities
Assisting in monitoring transactions to detect and investigate potential financial crimes, including money laundering, fraud, and other illicit activities
Conducting Customer Due Diligence (CDD) checks on customer accounts and transactions to ensure compliance with regulatory requirements
Collaborating with other team members to review and assess alerts, ensuring accurate and effective decision-making
Contributing to the documentation of processes, procedures, and investigation outcomes
Providing support to the broader Financial Crime Operations team as needed
Responding promptly and professionally to customer inquiries, questions, and complaints via various channels, including email, live chat, and social media platforms
Providing accurate and detailed information about Ramp Network’s products, services, and platform functionalities
Troubleshooting and resolving customer issues related to onboarding, transactions, and technical difficulties
Collaborating with internal teams, including development and product teams, to address complex customer issues and provide effective solutions
Proactively identifying patterns or trends in customer inquiries and provide feedback to improve product features and user experience
Assisting in creating and updating customer support documentation, including FAQs, knowledge base articles, and user guides
Reporting and Analysis: Regularly analyzing customer support metrics, trends, and feedback to identify areas for improvement. Generating reports and insights to guide and enhance the quality of support services
Automation Initiatives: Taking a lead role in identifying opportunities for automation within the customer support workflow. Developing and implementing innovative automation solutions to streamline processes, enhance efficiency, and improve the overall customer experience
Contributing to the continuous improvement of customer support processes and workflows, including analysis and creating reports
Maximising customer satisfaction, and identifying areas for new / additional training or knowledge checks
Mentoring and supporting other team members
Maintaining a positive and empathetic attitude while working under pressure to ensure customer satisfaction and retention
Offering technical guidance and investigative/analytical support for intricate and highly sensitive investigations related to the illicit use of cryptocurrencies
Conducting in-depth analysis of customer account data, both on-chain and off-chain transactions, account characteristics, and other relevant information to evaluate the nature of activities and identify associated entities as needed
Thoroughly documenting research, outlining the steps taken, information collected, and the conclusions reached
Recognizing patterns in abnormal or malicious activities and mapping out networks of bad actors
Collaborating with other teams to assist in providing and/or gathering information
Providing feedback to relevant departments based on analyses to enhance the company's security framework
building relationships and cooperating closely with the development team,
being involved in every phase of the software development lifecycle (from gathering requirements to monitoring production) to support the team in producing quality solutions,
researching and introducing QA-related tools and standards across the organization,
driving the right QA mindset across the development team to speed up the development process and increase its quality
Collect and analyze data from various marketing channels, such as digital advertising, social media, email campaigns, and website analytics, to measure the performance and effectiveness of marketing initiatives
Utilize web analytics tools such as GA4 and Amplitude to collect, analyze, and interpret website and user behavior data,
Identify trends, patterns, and insights from the data analysis to optimize marketing efforts and improve marketing strategies
Create and maintain marketing performance dashboards that provide actionable insights and key performance indicators (KPIs) to track marketing performance
Collaborate with marketing team members to gather data requirements and ensure data accuracy and integrity in marketing analytics and reporting
Provide recommendations to improve marketing initiatives based on data analysis, including campaign optimization, audience targeting, and budget allocation suggestions
Stay updated with the latest marketing trends, technologies, and best practices to continually improve marketing analytics capabilities
Prepare and deliver presentations to stakeholders and the leadership team to share findings and insights from marketing analytics and reporting
Chance to work with transactional data (crypto transactions); data from customer support, emails, customer feedback apps, KYC, KYT and many more to come,
Collaborate with cross-functional teams, such as sales, product, and finance, to gather data and insights for integrated analysis and reporting
Conduct ad-hoc analysis and special projects as needed to support marketing and business objectives
Role Overview: As a Junior Strategic Project Manager, you will have exposure to executive-level challenges and solve the most strategically important problems in a fast-paced company. As part of the business operations team, you will have the chance to work with all of Ramp’s senior management team. Your future work will include:
Overseeing end-to-end management of company-wide strategic projects
Overseeing new business cases and new revenue stream discovery
Develop and produce high-quality, executive-level materials for presentations to the C-level and Board of Directors
Conduct advanced analytics and research projects for the COO office, such as financial analysis, market estimations, competitive analysis, and business case development
Provide day-to-day support to both the COO and VP of Operations, helping to drive successful execution of operational initiatives, including weekly meetings, setting objectives and key results (OKRs), tracking key performance indicators (KPIs), and ensuring successful project completion
Directly work with the executive team to address the most pressing and complex challenges facing the company, bringing a strategic and analytical perspective to problem-solving efforts
Organising the Executive team’s schedule and meetings efficiently, you will be ensuring that the individuals you support are able to focus on the most important tasks and drive their ability to prioritise the most important activities
You will handle both internal and external communications
This responsibility will allow you to interact with various people across the organisation, including stakeholders, clients, and other teams, giving you tons of exposure and building meaningful and valuable relationships
Taking on a variety of tasks allows you to hone your problem-solving skills and demonstrate your ability to handle challenging situations
Preparing meeting documents and taking notes when needed
Arranging travel plans such as flights, accommodation, and transportation
Keeping track of expenses and filing them appropriately
Assisting with managing accounts and budgets
Fulfilling any other ad-hoc requests from Executives and your manager
We are looking for a Senior Treasury Specialist / Trader to manage day-to-day crypto trading, ensure balance and reconciliation between US and UK wallets, and assist with the implementation of automated trading and transaction reporting system
What will be the goals of this person for 30/60/90 days?
• 30 days: Acquaint with the Treasury's policy and procedures, tools, and organisational structure, and meet with team members
• 60 days: Understand crypto <> fiat <> crypto flow
• 90 days: Manage daily crypto trading operations including coin transfers, reconciliation and post-trade settlement. Prepare reports
closing warm leads from our inbound pipeline (60%),
exploring new markets with the help our Business Development Team,
finding the decision-makers and reaching out to these cold leads (40%),
warming up and nurturing the leads and critically assessing their LTV based on your expertise and market predictions,
drawing personalized business cases for our customers,
explaining the benefits of Ramp in a consultative way,
developing and implementing pricing models to streamline the closing process,
handling the negotiations and closing deals,
managing the sales pipeline and upholding the good practices in the CRM tool (Hubspot)
updating Sales Materials and any other resources required to help you close the deal
working closely with different teams (legal, product, account management, marketing) to make sure the deal is moving forward and there are no roadblocks (or that the designated team is working on them)
closing warm leads from our inbound pipeline (60%)
exploring new markets with the help our Business Development Team
finding the decision-makers and reaching out to these cold leads (40%)
warming up and nurturing the leads and critically assessing their LTV based on your expertise and market predictions
drawing personalized business cases for our customers
explaining the benefits of Ramp in a consultative way
developing and implementing pricing models to streamline the closing process
handling the negotiations and closing deals
managing the sales pipeline and upholding the good practices in the CRM tool (Hubspot)
updating Sales Materials and any other resources required to help you close the deal
working closely with different teams (legal, product, account management, marketing) to make sure the deal is moving forward and there are no roadblocks (or that the designated team is working on them)
closing warm leads from our inbound pipeline (60%)
exploring new markets with the help our Business Development Team,
finding the decision-makers and reaching out to these cold leads (40%),
warming up and nurturing the leads and critically assessing their LTV based on your expertise and market predictions,
drawing personalized business cases for our customers,
explaining the benefits of Ramp in a consultative way,
developing and implementing pricing models to streamline the closing process,
handling the negotiations and closing deals,
managing the sales pipeline and upholding the good practices in the CRM tool (Hubspot)
updating Sales Materials and any other resources required to help you close the deal
working closely with different teams (legal, product, account management, marketing) to make sure the deal is moving forward and there are no roadblocks (or that the designated team is working on them)
preparing and owning people docs in cooperation with internal legal team and external accounting, tax and financial vendors and advisors,
taking care of benefits, employee perks and HR reporting,
cooperating with partners in Poland and UK, including active participation in the accounting month-end process,
working with People Ops Lead and whole People & Talent team on company policies & processes and acting as their guardian in daily implementation and execution,
helping our whole Ramp team to find information and making them feel like home in our organization (especially when they are new) and organizing information in easy-to-read, clear and inclusive way,
partnering cross-functionally with stakeholders, pulling metrics as needed to help assist in the goals of various teams
preparing and owning people docs in cooperation with internal legal team and external accounting, tax and financial vendors and advisors,
taking care of benefits, employee perks and HR reporting,
cooperating with partners in Poland and UK, including active participation in the accounting month-end process,
working with People Ops Lead and whole People & Talent team on company policies & processes and acting as their guardian in daily implementation and execution,
helping our whole Ramp team to find information and making them feel like home in our organization (especially when they are new) and organizing information in easy-to-read, clear and inclusive way,
partnering cross-functionally with stakeholders, pulling metrics as needed to help assist in the goals of various teams
Strengthening our values, mission and vision to build a great organizational culture, drive and implement programs, initiatives processes to cultivate culture throughout the organization
Be a part of the People team that supports the ‘life cycle’ of the employees in the organization
Be a contact person for all the employees regarding any issues and difficulties they might have
Implementing HR tools and solutions, leading discussions and coaching managers on organizational design, employee engagement and retention
Initiating and conducting activities in the field of improving employee involvement and other periodic P&C/HR activities (pre-onboarding and onboarding process, pulse checks, performance review, exit interviews, stay-interviews, etc.)
Providing exceptional support on a day to day basis to our internal teams to ensure a positive, fun and challenging culture and work environment
Readiness to work in a dynamic environment – there will be no time to get bored
Promote diversity & inclusion, collaboration, fairness, high-performance, innovation, and integrity
Being able to plan and execute processes in a scalable way
vision and Strategy - take full ownership of defining product vision and strategy which help us define product OKRs to drive better product outcomes,
client Insights - run proper Continuous Discovery process. Using tools like UserTesting or Maze to capture users’ data and analyze them. WorkTalk with data analystour analytics team to define product metrics to better understand and improve theour product,
product Execution - help with formulating and managing the backlog, from understanding the business needs, gathering the requirements, facilitating the meetings, setting up priorities, and refining scope with the product team to give the best product value possible to our users and stakeholders, at the same time, driving our business needs,
leadership - mentor our cross-functional product teams and support the Junior Product Manager. Always look at how to improve processes and tools that we are using to drive better product outcomes
Conducting multi-phase, mixed-method studies to improve our understanding of the user experience and inform product strategy. Prioritizing research needs and methodologies across several work streams to ensure impact by giving actionable insights on the correct project at the right time
Strategically working as a partner to product managers, designers, and engineers to establish both the long-term strategy and short-term tactics for our products; helping root important decisions in user demands and insights in a highly collaborative manner
Building research programs, platforms, and toolkits that empower other Ramp team members to learn and apply research skills will enable them to perform tactical research
Collaboratively building out Ramp’s research practice and infrastructure
Communicating research findings across the company in order to improve the entire team’s grasp of user needs and to identify new ways to address those needs
Occasionally assisting in selecting and managing research vendors to supplement the research efforts
Co-own the upgrade and further development of our brand
Lead a core product visual overhaul, revamp our Design System. Work closely with Marketing, Design, Data, Product Management, Engineering, Sales, and more to implement consistent visual language - layouts, typography, colours, standard UI elements, etc. We've been growing very fast and have accumulated some cross-department design debt
Create detailed, pixel-perfect Figma mockups and assets; oversee the art direction of team’s (in-house and external vendors) deliverables
product execution - help with formulating and managing the backlog, from understanding the business needs, gathering the requirements, facilitating the meetings, setting up priorities, and refining scope with the product team to give the best product value possible to our users and stakeholders, at the same time, driving our business needs,
industry insights - understand the trends in fintech & crypto regulations as well as fraud prevention,
client insights - run proper Continuous Discovery process. Using tools like UserTesting or Maze to capture users’ data and analyze them. Talk with our analytics team to define product metrics to better understand and improve our product,
vision and strategy - take full ownership of defining product vision and strategy which help us define product OKRs to drive better product outcomes,
leadership - mentor our cross-functional product teams and support the Junior Product Manager. Always look at how to improve processes and tools that we are using to drive better product outcomes
As a People & Culture Partner you will be responsible for designing and implementing various People & Culture processes including onboarding, employee performance and cultivating organisation values
Your responsibilities:
● Strengthening our values, mission and vision to build a great organizational culture, drive
and implement programs, initiatives processes to cultivate culture throughout the
organization
● Be a part of the People team that supports the ‘life cycle’ of the employees in the
organization
● Be a contact person for all the employees regarding any issues and difficulties they might
have
● Implementing HR tools and solutions, leading discussions and coaching managers on
organizational design, employee engagement and retention
● Initiating and conducting activities in the field of improving employee involvement and
other periodic P&C/HR activities (pre-onboarding and onboarding process, pulse checks,
We’re looking for a People Operations Specialist to help us support our exceptional team. Your job will be firstly to operate much of the machinery and makeup of what we call 'traditional' or 'formal' HR. This operational executor will look to ensure that the most basic and important needs of employees are met, ensuring payroll, benefits, employee perks, and HR reporting are meticulously executed and communicated. All of that keeping in mind that organizational culture is the basis of high performing teams driven by highest standards
Core Responsibilities
• preparing and owning people docs in cooperation with internal legal team and external accounting, tax and financial vendors and advisors,
• taking care of benefits, employee perks and HR reporting,
• cooperating with partners in Poland and UK, including active participation in the accounting month-end process,
• working with People Ops Lead and whole People & Talent team on company policies & processes and acting as their guardian in daily implementation and execution,
• helping our whole Ramp team to find information and making them feel like home in our organization (especially when they are new) and organizing information in easy-to-read, clear and inclusive way,
• partnering cross-functionally with stakeholders, pulling metrics as needed to help assist in the goals of various teams
Are you ready for your next internal recruitment role? Would you like to join the hottest crypto startup? Well, you are in the right place. Ramp Network has about 100 employees, but due to successful investor rounds, we are planning to hire an additional 200 within a year or so. We can only achieve this by hiring an experienced Senior Recruiter to help us in tackling this challenge - possibly YOU! :)
We will support you all the way in this exciting journey, providing you with the tools and mentoring you need to do your job well
Core Responsibilities
• managing end to end recruitment processes for our open roles among others,
• sourcing, shortlisting and conducting first-round interviews with the candidates,
• coordinating one of the chosen areas: cooperation with the recruitment agencies, employer branding or our talent acquisition metrics,
• providing exceptional candidate experience, keep finding new ways to increase the quality and effectiveness of our recruitment processes,
• working closely with Hiring Managers, coaching them on best practices and acting as an advisor in your field,
• helping to raise awareness of Ramp Network, being a brand ambassador and finding new ways of promoting job openings and attracting new talent
improving our technical excellence - be a guide and a leader of the technical transformations that we see ahead of us,
setting technical direction - take ownership of defining which direction we are going to go with our technology
exploring - feeling adventurous? At Ramp you will be able to explore cutting edge technologies to provide best solutions for our growing systems,
scaling - be a part of scaling our systems but also our tech teams. We give ability to become a Tech Lead for engineers that feel like that’s the path they want to take
leadership - mentor and support our development teams. Always look at how to improve processes and tools that we are using to drive better product outcomes
product execution - help with formulating and managing the backlog, from understanding the business needs, gathering the requirements, facilitating the meetings, setting up priorities, and refining scope with the product team to give the best product value possible to our users and stakeholders, at the same time, driving our business needs,
client insights - run proper Continuous Discovery process. Using tools like UserTesting or Maze to capture users’ data and analyze them. Talk with our analytics team to define product metrics to better understand and improve our product,
vision and strategy - take full ownership of defining product vision and strategy which help us define product OKRs to drive better product outcomes,
leadership - mentor our cross-functional product teams and support Junior Product Manager. Always look at how to improve processes and tools that we are using to drive better product outcomes
technical mentorship with focusing not only on reliability but also on maintainability & security - implementing the least privileges and DRY principle,
designing and implementing highly available and scalable systems in the Google Cloud Platform,
implementing GCP organization policies, managing projects and departments separation,
managing infrastructure review process - ensuring it’s safe and correct,
planning tasks and setting up the priorities for the team,
contributing to infrastructure & development lifecycle roadmaps,
managing Kubernetes,
hardening our systems' security,
increasing observability; implementing and analyzing monitoring and alerting systems,
We’re looking for a task force person to manage our dynamically changing office environment. You’ll be our front person, literally. Your work will directly affect how Ramp is perceived by its guests
Core responsibilities:
• Being the first point of contact to all employees and stakeholders
• Creating a welcoming and warm environment for guests and employees
• Maintaining the reception area and all common areas in a clean and tidy manner at all times
• Receiving deliveries, sorting, and distributing incoming mail
• Registering all incoming documents
• Keeping conference rooms tidy and stocked with essentials
• you will lead our primary Data Products Team with the support of our great internal Data Team,
• results of your work will be fundamental to Ramp's success e.g. implementation of the OKR framework,
• you will take the lead on very interesting projects including ML-based forecasting,
• on top of the above, you will expand your knowledge by participating in a fully paid by Ramp - Reforge program with top-notch Product Managers from Slack, Uber among others
Your future work will include
• product execution - help with formulating and managing the backlog, from understanding the business needs, gathering the requirements, facilitating the meetings, setting up priorities, and refining scope with the product team to give the best product value possible to our users and stakeholders, at the same time, driving our business needs,
• client insights - run proper Continuous Discovery process. Using tools like UserTesting or Maze to capture users’ data and analyze them. Talk with our analytics team to define product metrics to better understand and improve our product,
• vision and strategy - take full ownership of defining product vision and strategy which help us define product OKRs to drive better product outcomes,
• leadership - mentor our cross-functional product teams and support the Junior Product Manager. Always look at how to improve processes and tools that we are using to drive better product outcomes
providing direct and remote support to users in the field of workstations, laptops and printers - you will act as the first line of technical support for our employees,
registration and processing notifications in the helpdesk system (we use ClickUp atm)
installing, configuring and updating employee's workstations,
providing technical support related to conference rooms (Barco ClickShare),
creating and updating the internal inventory of IT resources; workstations and peripheral devices,
helping in the new employee onboarding process,
managing employee's requests e.g. new device ordering and preparation
communication - making sure that Product Managers and product teams are well aligned. Facilitating the meetings and ceremonies, confirming priorities are clear and shared with the rest of the team including other departments. Removing obstacles before and during the sprints,
team growth - increasing the velocity of delivery, hiring and onboarding new team members, mentoring and taking care of the product team. Collecting feedback from both Product Managers and product team members to improve their wellbeing and internal process. Ability to spot on problems before they escalate,
leadership - mentoring our cross-functional product teams and supporting other Engineering Managers. Always look at how to improve processes and tools that we are using to drive better product outcomes. Helping people grow as professionals in their fields and retain them as team members
cooperating with external accounting offices in Poland and UK, including active participation in the accounting month-end process
arranging information flow processes between group companies and external accounting offices
establishing cooperation with an accounting office in the US and building information flow processes between the company in the US and the accounting office
cooperating with tax advisors in Poland, UK and US and with external law firms
cost controlling
paying current liabilities
assessing current financial and tax policy of the company
developing and implementation of reporting systems and financial information flow
managing cash flow
cooperating with external institutions, e.g. banks
preparing and owning people docs in cooperation with internal legal team and external accounting, tax and financial vendors and advisors,
taking care of benefits, employee perks and HR reporting,
cooperating with partners in Poland and UK, including active participation in the accounting month-end process,
working with People Ops Lead and whole People & Talent team on company policies & processes and acting as their guardian in daily implementation and execution,
helping our whole Ramp team to find information and making them feel like home in our organization (especially when they are new) and organizing information in easy-to-read, clear and inclusive way,
partnering cross-functionally with stakeholders, pulling metrics as needed to help assist in the goals of various teams
preparating of financial analyses and reports for related companies
cooperating with external accounting offices in Poland and UK, including active participation in the accounting month-end process
arranging information flow processes between group companies and external accounting offices
establishing cooperation with an accounting office in the US and building information flow processes between the company in the US and the accounting office
cooperating with tax advisors in Poland, UK and US and with external law firms
cost controlling
paying current liabilities
assessing current financial and tax policy of the company
developing and implementation of reporting systems and financial information flow
managing cash flow
cooperating with external institutions, e.g. banks
preparating of financial analyses and reports for related companies
cooperating with external accounting offices in Poland and UK, including active participation in the accounting month-end process
arranging information flow processes between group companies and external accounting offices
establishing cooperation with an accounting office in the US and building information flow processes between the company in the US and the accounting office
cooperating with tax advisors in Poland, UK and US and with external law firms
cost controlling
paying current liabilities
assessing current financial and tax policy of the company
developing and implementation of reporting systems and financial information flow
managing cash flow
cooperating with external institutions, e.g. banks
Product Execution - help with formulating and managing the backlog, from understanding the business needs, gathering the requirements, facilitating the meetings, setting up priorities, and refining scope with the product team to give the best product value possible to our users and stakeholders, at the same time, driving our business needs,
Client Insights - run proper Continuous Discovery process. Using tools like UserTesting or Maze to capture users’ data and analyze them. Talk with our analytics team to define product metrics to better understand and improve our product,
Vision and Strategy - take full ownership of defining product vision and strategy which help us define product OKRs to drive better product outcomes,
Leadership - mentor our cross-functional product teams and support Junior PdMs. Always look at how to improve processes and tools that we are using to drive better product outcomes
leading our Compliance Operative Team of over 6+ people on a daily basis (the team will continue to grow rapidly in the next months)
developing, managing, refining and documenting regulatory compliance processes to manage regulatory risk and provide reporting which meets the needs of the regulator, local and Group management
scanning the horizon for the upcoming relevant regulations and coordinate efforts of complying with them (globally)
conducting thematic reviews of existing policies/procedures and processes to identify any compliance gaps and leading the remediation where any are identified
working closely with the Chief Compliance Officer, Head of Compliance UK and Head of Compliance USA function and other senior managers across the business to identify, assess, update and mitigate the regulatory compliance risks
supporting to the business where necessary regarding the launch of products to ensure regulatory requirements are met, as appropriate
working cross-functionally across multiple teams to ensure execution against regulatory requirements and internal policies
partnering with Product Owners to educate and drive the appropriate execution of compliance requirements
establishing automated queries and dashboards to drive more frequent testing and informative insights
driving execution of multiple concurrent reviews which may be local or multi-jurisdictional, including subsequent management reporting related to review outcomes and findings
be primarily responsible for liquidity management,
review current setups and optimize them keeping in mind liquidity needs,
generate output from data-driven market analysis for usage in currency pair insights, and collaborate on quantitative modeling to apply to asset prices forecasting,
assist in the development and compliance of treasury policies and procedures, identify opportunities to optimize treasury processes and increase internal controls,
Initiate and manage relationships with banks, exchanges and brokers with appropriate evaluations and review of all our partners,
monitor cash flows and actively review current cash/crypto needs,
monitor pricing offered by our partners and select optimal trading paths for various assets,
own internal liquidity reporting to senior management,
own and optimize the process of purchasing the crypto from various exchanges and brokers,
Initiate and execute trades on fiat/crypto pairs as well as major currency pairs (EUR/USD/GBP)