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Technical Account Manager
Kurniki 9, Stare Miasto, Kraków
Wygasła: 23.04.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Our highly dedicated Services team has both the art and the science for delivering customer satisfaction
People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms
The position can be located in Krakow OR Warsaw
Your mission
As a Technical Account Manager, your role is to lead our customers to unlock the full potential of the Smart platform
You will focus on technical project management and high-level consulting to our clients working closely with the Key Account Management team
What you'll do
Build, maintain, and grow client engagement to maximize customer journey and be their trusted technical account manager
You will be responsible for the growth and success of strategic accounts
Become a product and domain expert to support clients in their technological choices
Lead estimating, planning, and executing the implementation and configuration of the Smart solution with our clients
Liaise with the Product, Global Solutions, and other teams to analyze the feasibility of developments required
Drive technical choices and training based on a deep understanding of the clients’ needs and organization
Identify ways to improve the operational effectiveness of the TAM team and take ownership in improving the scalability of the team