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Design, document and implement new systems, as well as enhancements and modifications to existing software with code that complies with design specifications and meets security and Java best practices
Interact with both business and technical stakeholders to deliver high quality products and services that meet business requirements and expectations while applying the latest available tools and technology
Have a passion for delivering zero defect code and be responsible for ensuring the team's deliverables meet or exceed business expectations
Identify opportunities for product innovation and strive for improvements to best practices, standards, and processes
Coordinate Continuous Integration activities, testing automation frameworks and other related items in addition to contributing core product code
Present technical solutions, capabilities, considerations, and features in business terms
Effectively communicate status, issues, and risks in a precise and timely manner
Retail Banking Accounts Specialist with English and German
Warszawa
Wygasła: 29.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Customer Cards back-office processing
Responsibility for all incoming garnishments, insolvencies, payouts to creditor, p-account entering/reverting
Communication with customers, as well as creditors and their representatives
Handling all processes regarding the topics of customer data requests, and account, estates like: Account switching, bank inquiries, GDPR requests, power of attorney, and disposition of estate accounts
Serving as the first point of contact for Business stakeholders and be the bridge between the team and the management
Help the team and client user seeking assistance on product and related queries and issues
Empower associates Providing Level 1 support & first-time resolution whenever possible within the pre defined timelines. Understanding of banking domain and products is a key (Payments, Accounts, Savings, Cards, Credits)
Responsible for logging and classifying tickets and performing troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved issues to the next level of support personnel
Taking ownership of incidents or escalations, including follow up
Follow-up and update relevant trackers and systems
Create daily/Weekly/Monthly reports for Stakeholder distribution
Build Team culture mapping the key values of the company
Assist users over the telephone with their reported tickets
Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in a ticketing tool
Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
Analyze issues/requests and assigns to relevant functional teams
Perform password reset and user account unlocks in business application as per agreed SLAs
Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users to reach SLAs
Prepare, review and approvejournal entries related to indirect taxes
Prepare, review and approve GL accounts reconciliation related to VAT, etc
Ensure the accuracy of accounting entries and account reconciliations for assigned entities for indirect tax
Support month end, quarter and year end closing activities for assigned entities and timely review of the reconciliations of indirect tax GL accounts
Support indirect tax returns filling by providing required financial data to PwC
Provide supporting documentation related to tax returns
Support the tax declaration process (VAT, etc.) as well as any statistical reporting requirements
Answer and support ad hoc routine indirect tax questions raised related to e.g. VAT-registrations, applicable VAT treatment of transaction, ensuring correct invoicing, etc
Support raising relevant payment/PRF for indirect tax
Service Desk Analyst – L1 with Polish and Lithuanian
Warszawa
Wygasła: 23.02.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Call and Incident Handling
Provide first level support to customer in relation to IT requests and incidents including software and hardware related issues not limited to desktops (support involves mobile computers and other mobile devices)
Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support
Identify and solve software and hardware problems by giving step-by-step instructions
Provide advanced support to customer’s PC using remote control tool
Effectively communicate with other team members, 2nd and 3rd Level technical teams and end-users in order to provide and process information in response to Incidents, Service Requests, queries, escalations and reach SLAs
Design, document and implement new systems, as well as enhancements and modifications to existing software with code that complies with design specifications and meets security and Java best practices
Interact with both business and technical stakeholders to deliver high quality products and services that meet business requirements and expectations while applying the latest available tools and technology
Have a passion for delivering zero defect code and be responsible for ensuring the team's deliverables meet or exceed business expectations
Identify opportunities for product innovation and strive for improvements to best practices, standards, and processes
Coordinate Continuous Integration activities, testing automation frameworks and other related items in addition to contributing core product code
Present technical solutions, capabilities, considerations, and features in business terms
Effectively communicate status, issues, and risks in a precise and timely manner
Prepare, review and approvejournal entries related to indirect taxes
Prepare, review and approve GL accounts reconciliation related to VAT, etc
Ensure the accuracy of accounting entries and account reconciliations for assigned entities for indirect tax
Support month end, quarter and year end closing activities for assigned entities and timely review of the reconciliations of indirect tax GL accounts
Support indirect tax returns filling by providing required financial data to PwC
Provide supporting documentation related to tax returns
Support the tax declaration process (VAT, etc.) as well as any statistical reporting requirements
Answer and support ad hoc routine indirect tax questions raised related to e.g. VAT-registrations, applicable VAT treatment of transaction, ensuring correct invoicing, etc
Support raising relevant payment/PRF for indirect tax
Defining and executing the employer branding strategy for TCS Poland and other Eastern European countries both for a regional talent market and for a global talent acquisition strategy. Creating an EB Roadmap that tallies with the business vision of TCS. Handling on best EB practices, defining employer value proposition EVPs and supporting HR with inputs regarding what drives talent in which geography. Implementing tailor-made recruitment marketing programs or localized EVPs for each critical segment of the region. Tailoring creative media campaigns, events etc. to channelize the right talent towards meeting hiring targets. Managing the Academic Interface program within the region. Actively collaborate with leaders, teams across regions to brand, promote our initiatives and develop and implement strategies and programs in the areas of employee engagement and brand awareness
Employer Branding strategy for Eastern Europe
· Develop and execute the Employer Branding strategy, aimed at positioning TCS’s brand as an employee of choice within multiple geographic regions, aligned to our Employer Value Proposition (EVP). Create and establish an EB strategy regionally and locally in attraction and recruitment of best talents, according to TCS business needs
· Serve as a key member of the HR team to chart the strategy and direction for the team
· Drive the implementation of EB best practices in order to be ahead of competition. Roll out and coordinate the activities and projects in line with Business and HR strategy
· Drive and coordinate internal & external communication strategy ( social media performance) and support TCS culture development
· Establish & manage the EB budget for the region
· Fosters TCS culture and acts as a role model to our Core Values
Employer Branding and project management
· Plan and monitor EB action items in close collaboration with the HR country managers in the region
· Contribute to the development of Internal and External communication channels, create branded materials and content connected to the EVPs of the different countries
· Advise on AIP activities and recruitment channels for the different target groups
· Ensure that the internal engagement activities are built on EVPs and suggest ways to increase employee engagement in order to retain people
· Measure the effectiveness and collaborate with all stakeholders to improve the results in the region
· Identify, evaluate and manage external vendors
EB Process Development
· Continuously participate on benchmarking events, monitor competitors to ensure continuous improvements and innovation
· Suggest process improvements and implement best practices
Cooperation with stakeholders
· Ensure smooth cooperation with internal stakeholders across the organization and external vendors on various creative projects
· Partner with the relevant internal stakeholders, connect and expose key information to drive brand alignment across the region
· Engage stakeholders from initiation to implementation of the related new initiatives
Reports
· Establish, review and refine reports
· Manage and track own budget
Other tasks, responsibilities
· Participate in meetings and trainings, including external conferences as well
· Participate in and provide information, data for audits when needed
· Run communication and information sharing sessions regarding EB based on need for the relevant audience (e.g. managers, all employees etc.)
· Person filling the position shall perform any other task given by her/his supervisor, which belongs to this position by its nature or her/his experience or education meets the requirements to perform
Retail Banking Accounts Specialist with English and German
Warszawa
Wygasła: 02.02.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Customer Cards back-office processing
Responsibility for all incoming garnishments, insolvencies, payouts to creditor, p-account entering/reverting
Communication with customers, as well as creditors and their representatives
Handling all processes regarding the topics of customer data requests, and account, estates like: Account switching, bank inquiries, GDPR requests, power of attorney, and disposition of estate accounts
Service Desk Analyst – L1 with Polish and/or Lithuanian
Warszawa
Wygasła: 14.01.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Provide first level support to customer in relation to IT requests and incidents including software and hardware related issues not limited to desktops (support involves mobile computers and other mobile devices)
Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support
Identify and solve software and hardware problems by giving step-by-step instructions
Provide advanced support to customer’s PC using remote control tool
Effectively communicate with other team members, 2nd and 3rd Level technical teams and end-users in order to provide and process information in response to Incidents, Service Requests, queries, escalations and reach SLAs
Tax Accountant with German, French, Spanish or Hungarian
Warszawa
Wygasła: 13.01.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Prepare relevant entries to indirect Tax Accounts
Prepare, review and approvejournal entries related to indirect taxes
Prepare, review and approve GL accounts reconciliation related to VAT, etc
Ensure the accuracy of accounting entries and account reconciliations for assigned entities for indirect tax
Support month end, quarter and year end closing activities for assigned entities and timely review of the reconciliations of indirect tax GL accounts
Support indirect tax returns filling by providing required financial data to PwC
Provide supporting documentation related to tax returns
Support the tax declaration process (VAT, etc.) as well as any statistical reporting requirements
Answer and support ad hoc routine indirect tax questions raised related to e.g. VAT-registrations, applicable VAT treatment of transaction, ensuring correct invoicing, etc
Support raising relevant payment/PRF for indirect tax
Retail Banking Accounts Specialist with English and German
Warszawa
Wygasła: 29.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Customer Cards back-office processing
Responsibility for all incoming garnishments, insolvencies, payouts to creditor, p-account entering/reverting
Communication with customers, as well as creditors and their representatives
Handling all processes regarding the topics of customer data requests, and account, estates like: Account switching, bank inquiries, GDPR requests, power of attorney, and disposition of estate accounts
Tax Accountant with German, French, Spanish or Hungarian
Warszawa
Wygasła: 02.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Prepare relevant entries to indirect Tax Accounts
Prepare, review and approvejournal entries related to indirect taxes
Prepare, review and approve GL accounts reconciliation related to VAT, etc
Ensure the accuracy of accounting entries and account reconciliations for assigned entities for indirect tax
Support month end, quarter and year end closing activities for assigned entities and timely review of the reconciliations of indirect tax GL accounts
Support indirect tax returns filling by providing required financial data to PwC
Provide supporting documentation related to tax returns
Support the tax declaration process (VAT, etc.) as well as any statistical reporting requirements
Answer and support ad hoc routine indirect tax questions raised related to e.g. VAT-registrations, applicable VAT treatment of transaction, ensuring correct invoicing, etc
Support raising relevant payment/PRF for indirect tax
Retail Banking Accounts Specialist with English and German
Warszawa
Wygasła: 26.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Customer Cards back-office processing
Responsibility for all incoming garnishments, insolvencies, payouts to creditor, p-account entering/reverting
Communication with customers, as well as creditors and their representatives
Handling all processes regarding the topics of customer data requests, and account, estates like: Account switching, bank inquiries, GDPR requests, power of attorney, and disposition of estate accounts
Responsibility for all incoming garnishments, insolvencies, payouts to creditor, p-account entering/reverting
Communication with customers, as well as creditors and their representatives
Handling all processes regarding the topics of customer data requests, and account, estates like: Account switching, bank inquiries, GDPR requests, power of attorney, and disposition of estate accounts
Resolve all tickets/queries/incidents escalated by Help Desk
Provide Knowledge Management articles to support First Call Resolution
Maintain the employee database, including inputting new data and modifying existing data for new hires and changes to employment status (such as Leave of Absences, Terminations, etc.), wages, and allowances (vacation and sick)
Receive employees’ tax withholding forms and/or tax election forms,
Update system (s) and report changes as per agreed frequency for tax withholding changes and/or tax election changes,
Provide employee confirmation for tax withholding changes and/or tax election changes,
Receive and process direct deposit forms including enrolments, change requests, and stop requests
Edit direct deposit request to ensure correct bank routing numbers,
Confirm End-User of direct deposit implementation
Process pre-note with bank or any documents as required per local in-country requirements
Follow up with bank once the bank file is approved by client if
Generate and distribute initial notification of the deductions and/or garnishment to the employee
Receive, interpret, update employee database and payroll system for deductions, garnishment, levies, and child support orders
Update end user earnings data for non-wage compensation, including gifts, awards, reimbursement of moving expenses, and third-party sick pay
Receive and update benefits elections in system as required
Receive and update system and report change as per agreed frequency for pension funds loan repayments,
Receive and update system for employees’ percentage savings and retirement funds
Receive and process deductions for safety equipment, shoes, tools, and uniforms
Receive and process miscellaneous/ voluntary deductions (such as credit unions, charity, savings bond, scholarships, loans)
Review salary adjustments are applied correctly when occurs
Monitor deduction limits and provide deduction amounts and employees list to customer for decision making
Update system with shift differentials by position
Notify customer of impact of shift differential on existing employees
Monitor changes or requests entered by HR and take appropriate action as necessary
Prepare employee transfers (e.g., earnings, deductions, and direct deposit data) for employees moving from one business unit to another
Process direct deposit reversals and resolve reject issues
Fund direct deposit funds to employee bank accounts after approval from customer
You will manage emails from the customers responding to Dunning sent to the EU region customers (Eastern Hemisphere). The dunning will be initiated by client team
Facilitate Change of Billing Address and/or email contact
Copy of invoice/credit notes/Statement to customer
Educate the customer about Market Place
Email required document to the customer
Credit balance review / refund & Cash allocation based on daily bank statement/reports
Proactively contacting the customer to confirm obvious allocation and refund as applicable and to find opportunity to tie off credits with debit
Disputes Respond to customer for any queries and resolve the disputes with internal team (cash app, sales, central billing, tax, and client management team) – Tax Incase of tax related dispute, customer support team will obtain tax certificate of the customer and have it validated with the tax team
WorkForce Administration & Reporting Specialist with Hebrew
Warszawa
Wygasła: 27.09.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Provide best practices related to Workforce Administration services
Provide workforce administration service delivery functions as defined by Customer
Define a quality assurance process to monitor and report on the quality of data being processed and uploaded to SuccessFactors including data replication monitor
Report and provide feedback to Customer to address data discrepancies/gaps
Provide feedback and adhere to the defined policies and guidelines
Receive request from HR or End-User for the personal, absences, job, and/or compensation data changes (massive or individual changes), validate data quality according to documents, and process the data update requests
Notify End-User and Customer HR staff of process completion
Request required documentation from the End-User, if applicable
Produce and distribute transfer data requests to the End-User including forms, personal data updates, etc. (to be signed by the head of business HR)
Process promotion/demotion transaction
Process and review job and/or pay changes (massive or individual)
Validate salary increase for adherence to policy
Capture End-User and Customer HR’s requests and notify manager, HR staff
Develop process and procedures for conducting exit interviews (including exit survey, benefits briefing, return of company property, etc.)
Schedule and conduct exit interviews
Track receipt of resignation letter and termination forms, image, and process as appropriate
Notify Customer of exit interview results
Track collection of company property as per Customer policies
Captures relocation requests and notifies relocation administrator
Notify Third-Party Suppliers and internal support functions of relocation
Notify End-User, manager, and HR staff of approved relocation packages
Maintain physical records per records-retention policies at Customer location
Maintain electronic records per records-retention policies
Track receipt of documents; scan and process as required
Provide access to End-User records as appropriate
Capture suspension requests and notify appropriate benefits administrator
Update system with leave-accrual rules
Notify End-Users of visa work permit authorization; expiration within 60 days of expiration OR as applicable for the respective country
HR Current Dashboards maintenance (update data periodically if needed)
Provide HR related reports to customer (Scheduled as well as Adhoc reports requested)
Provide support in HR Helpdesk related activities / processes as and when required especially during contingent situation or exigencies
If required, should be willing to learn and provide support in other stream of HR (Compensation & Benefits, Payroll etc) as well
If required, should be flexible to work beyond shift hours to help address high volume / transactions inflow
Responsibility for all incoming garnishments, insolvencies, payouts to creditor, p-account entering/reverting
Communication with customers, as well as creditors and their representatives
Handling all processes regarding the topics of customer data requests, and account, estates like: Account switching, bank inquiries, GDPR requests, power of attorney, and disposition of estate accounts
Service Desk Team Lead with Italian, Spanish or French
aleja Jana Pawła II 27, Warszawa
Wygasła: 05.03.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Consult and guide the Service Desk Analysts with regards to particular tickets
Handle incoming issues/requests of users via phone, email, chat, web or other channels if required in peak hours and emergency situations, shifting or staffing issues. Perform necessary monitoring and administration in the IT Service Management tool
Initiate and/or maintain a data base of incident report tickets; track open ticket activity and provide reports to specific work units on open items
Ensure delivery is in line with customer expectation keeping Service Level Agreements and helping the team to achieve target Key Performance Indicators
Lead, supervise and coordinate the quality assurance activities along with feedbacks to Service Desk Analysts
Able and ready to cover ”On Call” duty during weekends and OoO hours
Support the Service Delivery Manager/Project Leader with data/inputs for resource planning and shifting management (in line with: shift coverage, backlog handling, aged cases reduction, email availability, workload distribution, out of office workload planning)
Manage the performance of the team and identify opportunities for performance and productivity improvements
Cooperate effectively with internal support groups (HR, Admin, Finance, IS, Quality, Pre-Sales)
Ensure proper deployment of iPMS and iQMS processes and meeting internal quality guidelines and standards
· Assist users over the telephone with their reported tickets
· Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in Remedy ticketing tool
· Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
· Analyze issues/requests and assigns to relevant functional teams
· Perform password reset and user account unlocks in business application as per agreed SLAs
· Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users to reach SLAs
Knowledge management
· Learn and implement new technologies, tools, processes and policies
· Documents new technical solutions in knowledge base, suggests improvements to the existing ones
· Documents and shares best practices and with other colleagues
· Attends all training sessions as per the Training Plan
· Actively participates and shares ideas in team meetings, individual feedback sessions
· Assist users over the telephone with their reported tickets
· Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in Remedy ticketing tool
· Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
· Analyze issues/requests and assigns to relevant functional teams
· Perform password reset and user account unlocks in business application as per agreed SLAs
· Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users to reach SLAs
Knowledge management
· Learn and implement new technologies, tools, processes and policies
· Documents new technical solutions in knowledge base, suggests improvements to the existing ones
· Documents and shares best practices and with other colleagues
· Attends all training sessions as per the Training Plan
· Actively participates and shares ideas in team meetings, individual feedback sessions
· Assist users over the telephone with their reported tickets
· Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in Remedy ticketing tool
· Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
· Analyze issues/requests and assigns to relevant functional teams
· Perform password reset and user account unlocks in business application as per agreed SLAs
· Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users to reach SLAs
Knowledge management
· Learn and implement new technologies, tools, processes and policies
· Documents new technical solutions in knowledge base, suggests improvements to the existing ones
· Documents and shares best practices and with other colleagues
· Attends all training sessions as per the Training Plan
· Actively participates and shares ideas in team meetings, individual feedback sessions
· Assist users over the telephone with their reported tickets
· Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in Remedy ticketing tool
· Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
· Analyze issues/requests and assigns to relevant functional teams
· Perform password reset and user account unlocks in business application as per agreed SLAs
· Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users to reach SLAs
Knowledge management
· Learn and implement new technologies, tools, processes and policies
· Documents new technical solutions in knowledge base, suggests improvements to the existing ones
· Documents and shares best practices and with other colleagues
· Attends all training sessions as per the Training Plan
· Actively participates and shares ideas in team meetings, individual feedback sessions
You will be part of the HR team supporting one of our manufacturing customers. Basis your skill set and interest we will place you within any of the HR verticals like - compensation & benefits, payroll, recruitment, work force administration and reporting, etc. Detailed JD as applicable can discussed and shared during interview process
You will be part of the HR team supporting one of our manufacturing customers. Basis your skill set and interest we will place you within any of the HR verticals like - compensation & benefits, payroll, recruitment, work force administration and reporting, etc. Detailed JD as applicable can discussed and shared during interview process
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Finance and Accounting P2P Analyst with Slovenian or Slovak
aleja Jana Pawła II 27, Warszawa
Wygasła: 15.10.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Understand & process various types of invoices received by the client through the accounts payable systems
Payment processing to vendors and employees
Travel & Expense processing
New vendor set-up in the ERP and vendor maintenance
Generation of system-based reports
Preparation and regular update of process documents
Communication with internal and external stakeholders
Communication with external vendors regarding invoice matters, supplier inquires
Query handling and issue resolution
Identification of queries in the invoices and status update to supervisor
Identification of improvement opportunities which will help improve both AP and T&E processes
Assistance in adhering of SLA compliance
Creation of a knowledge database that would assist in learning
Quality Check of all AP and activities
Development and use of policies and procedures for various AP activities
Ensure cost effective source mix by utilizing multiple sourcing channels such as linkedin, local job portals, employee referrals, etc
Work with partner recruitment agencies for sourcing profiles when applicable
Ensure accuracy of profiles being submitted as per business requirements by prescreening CVs
Organizing technical & managerial interviews and ensure smooth candidate experience throughout the recruitment process
For selected candidates conduct HR interview to see organizational fitment and discuss/negotiate offer as per defined guidelines. Inform rejected candidates on interview status
Ensure all interview related documentations are completed before offer release
Prepare & release offer letter for the candidate and ensure recruitment process is completed within the defined timelines
Ensure administration related activities such as – completions of recruitment forms, sharing candidate details with other HR teams, capturing employee referral details and maintaining other trackers/reports as per requirements
Ensure hiring process is completed as per defined timelines and highlight & discuss with relevant stakeholders in case of any challenges
Understanding business requirement and provide insights to business – such as time to hire, talent availability, etc
Continuously learn the various roles & technologies/domains in the industry to enhance recruitment experience of all stakeholders involved
Suggest improvements in the recruitment process
Participate in meetings/trainings as required and support other activities in the HR function basis requirements
• Provide first level support to customer in relation to IT requests and incidents including software and hardware related issues not limited to desktops (support involves mobile computers and other mobile devices)
• Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support
• Identify and solve software and hardware problems by giving step-by-step instructions
• Provide advanced support to customer’s PC using remote control tool
• Effectively communicate with other team members, 2nd and 3rd Level technical teams and end-users in order to provide and process information in response to Incidents, Service Requests, queries, escalations and reach SLAs
• Handle and document all incoming requests or incidents within the contractually agreed timeframes in IT Service Management tool. Own the ticket throughout its life-cycle and ensure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to appropriate IT team: Network, Server, Application or other Support teams and ensure cases' timely resolution
• Log all contacts in the helpdesk tracking database in English simultaneously while handling the call in other language (language selected or spoken by customer)
• Instruct users on usage of application systems
• Instruct users on ICT processes
• Translate end user communications to or from English in case necessary or required
Knowledge Management
• Learn and implement new technologies, tools, processes and policies
• Document new technical solutions in knowledge base, suggests improvements to the existing ones and facilitate knowledge transfer when needed
• Document and share best practices and lessons learnt with other colleagues
• Attend all training sessions as per the training plan
Quality Management, Policies and Procedures
• Understand quality requirements and aspects of the account and work according to those regulations reaching outlined Key Performance Indicators
• Ensure high level of customer satisfaction
• Learn and adhere to TCS’ and customer’s policies and procedures
As a senior developer you will embark on a digitalization journey as one of the key players in one of our fast-moving squads within the Tribe, setting the foundation for our new development organization. Working with some of the best build tools and modern technologies, your task is to support the squad’s delivery. You will be creating the APIs and microservices that will be at the heart of things in the digitalization of our customer journey. We also want to encourage our developers to participate in activities such as pair-programming, mob-programming, and being open to code-reviewing to create code of the highest quality
You will join an agile squad of about four developers working with DevOps, taking an end-to-end responsibility of the health and well-being of your microservices, both when building new features and in production. Each squad also has a Scrum Master, a Product Owner and a Solution Architect, and you will therefore have great technical support while also having freedom to influence the work. You will also be coaching new developers and influencing how the development in the Tribe should be performed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business/ Group Controller mit Deutsch (m/w/d)
aleja Jana Pawła II 27, Warszawa
Wygasła: 07.07.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
Erstellung der Monats- Quartals- und Jahresabschlüsse innerhalb der vorgegebenen Termine und der definierten (Gruppen-) Reportinganforderungen
Enge Zusammenarbeit mit der Operativen bei Abweichungsanalysen, proaktives Identifizieren von Handlungsbedarfen, Initiierung und Nachhalt entsprechender Maßnahmen zur Einhaltung der Businessline- und Unternehmenszielen
Aufbau von Controlling-Strukturen und KPI-Systemen in Zusammenarbeit mit dem zentralen Reportingteams zur Unterstützung einer datengetriebenen Unternehmenssteuerung
Sicherstellung eines Reportings zur Geschäftsführung der Gruppe über die Ergebnisentwicklung, die eingeleiteten Ergebnismaßnahmen und kontinuierliche Ergebnisverantwortung
Durchführung von Business-, Forecast- und Budgetplanung
Kontinuierliches Identifizieren und Bewerten von Risiken und Chancen im Geschäftsverlauf
Mitwirkung bei unternehmerischen Entscheidungen, Beratung der Business Line in allen kaufmännischen Belangen, insbesondere zu Projekt-, Investitionskalkulationen und Business Cases
Sie setzen Maßstäbe bei der Konzeption und Implementierung optimierter und effektiver Prozesse in der Finanzberichterstattung und -planung für die Business Line in Abstimmung mit den relevanten Gruppenfunktionen
Organisation von Schulungsmaßnahmen zu kaufmännischer Fragestellung innerhalb der Organisation
Überprüfung und Sicherstellen der Berichts-, Rechts- und internen Kontrollvorschriften
Durchführung von Ad-hoc Analysen
Abteilungsübergreifende Zusammenarbeit mit Abteilungen innerhalb der Finanzabteilung sowie anderer Bereiche
Windows Support Specialist – L2 – with English and/or German
Kraków
Wygasła: 03.07.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
The Operational Control Centre (OCC) requirements are to provide 24x7 monitoring, management and L2/L1.5 support for Windows. This role requires associates with experience in respective technology at least 5 to 6 years with knowledge of ITIL Process, ITSM tool operation and Monitoring Tool Operation
This team will monitor and troubleshoot issues within the IT Infrastructure environment. This position will be responsible for working with Germany Team to create support and escalation procedures based on the impact to the business. This position will also be responsible for supporting Service Desk team and Technical Team for identifying, resolving, and escalating the issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Recruitment & Onboarding Specialist with Hebrew or Czech
aleja Jana Pawła II 27, Warszawa
Wygasła: 17.06.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
Create and Post Job Requisition in the Global Job Search Site for external audience and internally
Search for candidates from succession & candidate pools
Screen candidates
Schedule interviews
Prepare, approve (workflow) and extend digital offer letters
Initiate onboarding
Create & monitor through “source tracker” recruitment campaigns
Enhance Candidate experience
Decrease time required to fill a position
Monitor total time since candidate’s application to hiring
Increase candidate availability for open positions
Improve time to competency
Explore AI solutions for attraction, selection & background check
You will be part of the HR team supporting one of our manufacturing customers. Basis your skill set and interest we will place you within any of the HR verticals like - compensation & benefits, payroll, recruitment, work force administration and reporting, etc. Detailed JD as applicable can discussed and shared during interview process
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Finance Accountant RTR
Lower Silesia
Wygasła: 15.06.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
Delivery
· Handling daily volume/target of transactions
· Resolving customer/Third Party queries via e-mail or phone
· Adhering to standard operating procedures/training manuals while executing the task
· Ensuring compliance on the quality of deliverables
· Whenever it is a process update/change, ensuring that is incorporated in SOP with appropriate change management
· Effectively and timely communicating issues among internal and external stakeholders, building up constructive relationships with offshore teams
· Identify and recommend process to the continuous improvement opportunities
· To be trained and act as back-up when required and/or as directed by the supervisor
· Comply to internal TCS requirements, accomplish required activities as per deadlines
· Understanding of end to end accounting process cycle
· Timeliness & accuracy for processing, receiving and validating requests, maintenance of master data, validation of requests Vs. organizational policies in accurate manner
· Follow up of open items
· Following escalation matrix provided by customer for open items
· Statement reconciliations
· Perform peer to peer quality check to limit processing errors
· Adhere to customer wise contractual commitments
Business Partnership
· Liaise with internal and external stakeholders to resolve queries as necessary
· Foster and maintain high level of communication within own team and with other TCS members
· Foster and maintain good business relationships with all stakeholders
· Attending weekly calls and other business communications with the client’s local team, as necessary
Additional tasks
· Might be required to travel to client location(s) on DD (Due diligence) or KT (Onsite Knowledge transfer) or to be part of client meetings
· Provides assistance within the agreed framework in case of any ad-hoc request raised by the client
· Comply with internal requirements, respond to the queries / requests of the team lader, project manager and / or the other internal supervisor regarding TCS internal administrative tasks such as time sheet completion, performance management etc
· Support the Team Leader by providing the requested data / information regarding the internal and external reporting
· Other tasks that are related to the position and are assigned by the supervisor including working in any other language(s) spoken at the required level
· Associate might be required to be trained and act as backup of other activities
· Shall not disclose any confidential information in respect to the affairs of the Company to any unauthorized person
· Performs any other administrative or non-administrative duties as assigned by any representatives of the Company from time to time either through direct written order or by oral assignment
Domain specific
· Prepares journal entries; maintains and reconciles ledger accounts
· Balances books or accounts and prepares profit/loss, income and balance sheet statements
· Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records
· Prepares and analyzes financial statements and monthly reports
· Prepares balance sheet reconciliation and margin trend analysis
· Assists with audits by providing supporting records and documentation
· Conducts studies and develops solutions for improving accounting processes
· Prepares and analyzes tax records and reports
· Prepares local, state and federal tax returns
· Assists in preparing statistical and financial reports
· Maintains records and performs miscellaneous tax assignments
· Resolving customer/Third Party queries via e-mail or phone
· Adhering to standard operating procedures/training manuals while executing the task
· Ensuring compliance on the quality of deliverables
· Whenever it is a process update/change, ensuring that is incorporated in SOP with appropriate change management
· Effectively and timely communicating issues among internal and external stakeholders, building up constructive relationships with offshore teams
· Identify and recommend process to the continuous improvement opportunities
· To be trained and act as back-up when required and/or as directed by the supervisor
· Comply to internal TCS requirements, accomplish required activities as per deadlines
· Understanding of end to end accounting process cycle
· Timeliness & accuracy for processing, receiving and validating requests, maintenance of master data, validation of requests Vs. organizational policies in accurate manner
· Follow up of open items
· Following escalation matrix provided by customer for open items
· Statement reconciliations
· Perform peer to peer quality check to limit processing errors
· Adhere to customer wise contractual commitments
Business Partnership
· Liaise with internal and external stakeholders to resolve queries as necessary
· Foster and maintain high level of communication within own team and with other TCS members
· Foster and maintain good business relationships with all stakeholders
· Attending weekly calls and other business communications with the client’s local team, as necessary
Additional tasks
· Might be required to travel to client location(s) on DD (Due diligence) or KT (Onsite Knowledge transfer) or to be part of client meetings
· Provides assistance within the agreed framework in case of any ad-hoc request raised by the client
· Comply with internal requirements, respond to the queries / requests of the team lader, project manager and / or the other internal supervisor regarding TCS internal administrative tasks such as time sheet completion, performance management etc
· Support the Team Leader by providing the requested data / information regarding the internal and external reporting
· Other tasks that are related to the position and are assigned by the supervisor including working in any other language(s) spoken at the required level
· Associate might be required to be trained and act as backup of other activities
· Shall not disclose any confidential information in respect to the affairs of the Company to any unauthorized person
· Performs any other administrative or non-administrative duties as assigned by any representatives of the Company from time to time either through direct written order or by oral assignment
Domain specific
· Prepares journal entries; maintains and reconciles ledger accounts
· Balances books or accounts and prepares profit/loss, income and balance sheet statements
· Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records
· Prepares and analyzes financial statements and monthly reports
· Prepares balance sheet reconciliation and margin trend analysis
· Assists with audits by providing supporting records and documentation
· Conducts studies and develops solutions for improving accounting processes
· Prepares and analyzes tax records and reports
· Prepares local, state and federal tax returns
· Assists in preparing statistical and financial reports
· Maintains records and performs miscellaneous tax assignments
· Resolving customer/Third Party queries via e-mail or phone
· Adhering to standard operating procedures/training manuals while executing the task
· Ensuring compliance on the quality of deliverables
· Whenever it is a process update/change, ensuring that is incorporated in SOP with appropriate change management
· Effectively and timely communicating issues among internal and external stakeholders, building up constructive relationships with offshore teams
· Identify and recommend process to the continuous improvement opportunities
· To be trained and act as back-up when required and/or as directed by the supervisor
· Comply to internal TCS requirements, accomplish required activities as per deadlines
· Understanding of end to end accounting process cycle
· Timeliness & accuracy for processing, receiving and validating requests, maintenance of master data, validation of requests Vs. organizational policies in accurate manner
· Follow up of open items
· Following escalation matrix provided by customer for open items
· Statement reconciliations
· Perform peer to peer quality check to limit processing errors
· Adhere to customer wise contractual commitments
Business Partnership
· Liaise with internal and external stakeholders to resolve queries as necessary
· Foster and maintain high level of communication within own team and with other TCS members
· Foster and maintain good business relationships with all stakeholders
· Attending weekly calls and other business communications with the client’s local team, as necessary
Additional tasks
· Might be required to travel to client location(s) on DD (Due diligence) or KT (Onsite Knowledge transfer) or to be part of client meetings
· Provides assistance within the agreed framework in case of any ad-hoc request raised by the client
· Comply with internal requirements, respond to the queries / requests of the team lader, project manager and / or the other internal supervisor regarding TCS internal administrative tasks such as time sheet completion, performance management etc
· Support the Team Leader by providing the requested data / information regarding the internal and external reporting
· Other tasks that are related to the position and are assigned by the supervisor including working in any other language(s) spoken at the required level
· Associate might be required to be trained and act as backup of other activities
· Shall not disclose any confidential information in respect to the affairs of the Company to any unauthorized person
· Performs any other administrative or non-administrative duties as assigned by any representatives of the Company from time to time either through direct written order or by oral assignment
Domain specific
· Prepares journal entries; maintains and reconciles ledger accounts
· Balances books or accounts and prepares profit/loss, income and balance sheet statements
· Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records
· Prepares and analyzes financial statements and monthly reports
· Prepares balance sheet reconciliation and margin trend analysis
· Assists with audits by providing supporting records and documentation
· Conducts studies and develops solutions for improving accounting processes
· Prepares and analyzes tax records and reports
· Prepares local, state and federal tax returns
· Assists in preparing statistical and financial reports
· Maintains records and performs miscellaneous tax assignments