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Sales Coordinator - Support - CEE - MENA
Warszawa
Wygasła: 08.06.2022
full-time
umowa o pracę
umowa na zastępstwo
hybrid work
specialist (Mid / Regular)
Obowiązki:
Purpose of the role:
Ongoing support of Branded Services (BBC Channels & digital products) Sales team in their day-to-day activities related to sales and customer management. Responsible for customer admin and enabling the Sales Executives and Commercial Director in growing and developing BBC Studios’ revenues and client relations CEE & MENA
Accountabilities:
Management of the technical equipment required by customers to receive BBCS channels’ signal (including but not limited to maintaining updated and accurate records of CAM modules, smart cards, equipment activations/reactivations/deactivations, ad hoc system changes/upgrades.)
Coordinating agreement signature process
Responsible for delivering a contract copy to client and archiving documents in both physical and digital form
Support in securing all internal approvals and completing the necessary documents and technical questionnaires (due diligence forms, security technical assessments) in relation to client contracts
Tracking and coordinating approvals for fibre optic signal delivery with BBCS partners
Responsibility for sales and customer systems updates (e.g. CRM/SAP/Reporting) for both BBCS and BBC World News (e.g. tracking and updating affiliates’ addresses and contact details, acquisitions, terminations, creating SAP IDs, required)
Preparing reports, client summaries and pulling together business presentations
Coordinating ad hoc materials shipment/delivery and correspondence with BBCS and BBC WN clients
Responsibility for chasing subscribers’ reports necessary to invoice BBCS and BBC WN customers (including updating Reporting System)
Effective and smooth resolution of invoicing issues
Credit Control support in bad debts collection
Cooperation with Finance Dept. and IBM on a daily basis
Cooperating with other departments e.g. Programming, Marketing, Legal and other, in all activities required for successful customer service
Cooperating with VOD (Programming) department on tracking non-linear contractual obligations, completing customer onboarding documents and ensuring proper information flow
Support in content rights checks
Other ad hoc tasks and daily support of Commercial Director in the areas he is responsible for e.g. Advertising Sales, Licensing
Scope & Impact:
Is accountable for effective administration of the Sales Department and smooth information flow
Provides day-to-day support to the team and working on solving invoices and payment issues in regards to clients across CEE and MENA
Relationships:
Daily contact with Sales Executive and Sales Manager
Daily contact with Commercial Director, CEE
Daily contact with Commercial Director/Manager, MENA
Daily contact with Finance, IBM, and Credit Control
Bi-Monthly contact with Marketing and Programming depts