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Office services assistant - Receptionist
Warszawa
Wygasła: 05.10.2023
full-time
umowa o pracę
full office work
assistant
Obowiązki:
This position creates best in class workplace (office & reception) experience in the moments that matter for EEs, Visitors and Service Providers & contributes to enhancing B-F Employer Brand & GPTW
This position is created to fill in all reception duties, support in office services & workplace experience management and deliver all needed assistance to the BF employees
Basic Function:
ENABLES GREAT EXPERIENCE AS FIRST & LAST POINT OF OFFICE CONTACT WITH THE COMPANY
Secure full-time coverage of the reception desk in working days from 9:00 to 17:00
ENSURES EXCELLENCE IN HOSPITALITY & TRAVEL ASSISTANCE VISITORS
TRAVEL ARRANGEMENTS
Delivers support in organizing company travels for employees
COMPANY EVENTS & MEETINGS
Actively supporting and/or coordinating meetings organized in Warsaw office
Supporting execution of office activities, activations and company events
CREATES AND EXECUTES OFFICE SERVICES & WORKPLACE EXPERIENCE RELATED COMMUNICATION
COMMUNICATION WITH OTHER B-F OFFICES AND INCOMING COMMUNICATION
Wanna kick-start your career in one of the biggest spirits companies out there? Well that’s good, because Brown-Forman Polska is starting with one-year internships program #YoungSpirits!
Who are we?
Imagine working for a company that welcomes you in, inspires you to bring your best self to every opportunity, and encourages you to grow and develop your career in a resilient and fun industry. Brown-Forman offers our employees this kind of career and environment and has for more than 150 years. We're a global spirits company with iconic brands such as Jack Daniel's, Finlandia, Woodford Reserve, and many more. Together, we proudly live and work by our values, striving each day to be better and do better as people, as a company, and as members of the communities we call home. Come have a seat at our table!
Meaningful Work From Day One
We pursue our goals as a team! You can always count on the support of others
- Responsible alcohol consumption is also spreading awareness among consumers. Through it you will learn about integrity in business and about creating unforgettable moments!
- With us you will not be bored! You will have conversations with internal and external customers and take part in Polish and global projects
- How does a product get to the sales shelf? Why do our displays look the way they do? You will learn all the processes that build the experience of our customers and consumers
We pursue our goals as a team! You can always count on the support of others
- Responsible alcohol consumption is also spreading awareness among consumers. Through it you will learn about integrity in business and about creating unforgettable moments!
- With us you will not be bored! You will have conversations with internal and external customers and take part in Polish and global projects
- How does a product get to the sales shelf? Why do our displays look the way they do? You will learn all the processes that build the experience of our customers and consumers
Who are we looking for?
We’re looking for young and enthusiastic individuals who are willing to learn and develop their skills
Departments for which we are looking for interns are:
We pursue our goals as a team! You can always count on the support of others
- Responsible alcohol consumption is also spreading awareness among consumers. Through it you will learn about integrity in business and about creating unforgettable moments!
- With us you will not be bored! You will have conversations with internal and external customers and take part in Polish and global projects
- How does a product get to the sales shelf? Why do our displays look the way they do? You will learn all the processes that build the experience of our customers and consumers
Who are we looking for?
We’re looking for young and enthusiastic individuals who are willing to learn and develop their skills
Departments for which we are looking for interns are:
We pursue our goals as a team! You can always count on the support of others
- Responsible alcohol consumption is also spreading awareness among consumers. Through it you will learn about integrity in business and about creating unforgettable moments!
- With us you will not be bored! You will have conversations with internal and external customers and take part in Polish and global projects
- How does a product get to the sales shelf? Why do our displays look the way they do? You will learn all the processes that build the experience of our customers and consumers
Who are we looking for?
We’re looking for young and enthusiastic individuals who are willing to learn and develop their skills
Departments for which we are looking for interns are:
Program stażowy w zespole Sprzedaży/Marketingu/HR/Finanse
Warszawa
Wygasła: 21.06.2023
full-time
umowa o staż / praktyki
full office work
trainee
Obowiązki:
Meaningful Work From Day One
We pursue our goals as a team! You can always count on the support of others
- Responsible alcohol consumption is also spreading awareness among consumers. Through it you will learn about integrity in business and about creating unforgettable moments!
- With us you will not be bored! You will have conversations with internal and external customers and take part in Polish and global projects
- How does a product get to the sales shelf? Why do our displays look the way they do? You will learn all the processes that build the experience of our customers and consumers
Who are we looking for?
We’re looking for young and enthusiastic individuals who are willing to learn and develop their skills
Departments for which we are looking for interns are:
●Ensuring the best possible position of EMBED brands within the subordinate area in catering establishments
● Establishing, managing and developing relationships in the On-Trade channel (building the presence and visibility of BF brands, achieving value goals) in order to drive sustainable, profitable growth for both BF and the client, while achieving a high level of client engagement
● Creating non-standard, often tailor-made customer acquisition paths and adapting them to clever solutions, especially in the area of limited product editions
● Preparing and presenting the brand and conducting meetings and business presentations regarding EMBED products
● Initiating orders and supervising their implementation in cooperation with business partners
● Dedicated budget management
● Work closely with the brand teams to develop appropriate sales strategies for specialty products, in particular with the Embed team and the Brand Ambassador
● Cooperation and building relationships with other departments of the company in order to draw on shared corporate experience and receive effective support necessary to achieve goals
● Identifying new business opportunities by analyzing the competitive environment, market and industry trends
● Taking care of a positive image of the company and representing the company during external events (festivals, fairs, trainings, etc.)
● Dividing tasks between the local brand ambassador and the tasks of a sales specialist within the region, in a hybrid model;
● Proactively measure and communicate results and share "best practices" with others
● Achieving set sales, distribution and product visibility goals
● Implementation and evaluation of the effects of promotional activities
● Close cooperation with Brand Ambassadors of EMBED brands
● Visiting clients regularly according to the work plan: Building a database of 100 regularly visited customers
● Developing customer management skills by negotiating contracts (under the supervision of the Regional Sales Manager On-Trade)
● Taking care to maintain an optimal level of inventory for all served customers
● Collecting and updating information about competitor activities
● Conducting trainings on the offered brands for business partners - under the supervision of the Regional Manager On-Trade
● Supervision over the placement of POS materials in customer outlets
● Reporting via the Mobile Reporting System
● Carrying out sales trade visits according to the routes of visits designated and approved by the supervisor
● Adhering to the company's sales and customer service standards for the sales stages, which means:
● Carrying out commercial visits to premium premises suitable for EMBED brands
● Building business partnerships with bartenders/managers/owners of the restaurants visited
● Initiating orders and supervising their implementation
● Performing sales tasks and individual tasks for settling bonuses. Performing assigned tasks related to the sale, distribution and visibility of BF products
● Ensuring an optimal level of inventory at points of sale and ensuring the display of products in accordance with BF standards
● Ensuring the best visibility of EMBED brands in premises in the assigned area
● Reporting via the SF.com system, in accordance with the applicable standards - collecting data on BF products, market data, information on customers served and competition activity on the market
● Identifying potential new customers operating in the assigned region and recommending them to the supervisor. Presenting recommended actions building the EMBED brand in order to expand cooperation and implement arrangements at the client's facilities. Searching for ways to increase the visibility / sales of BF brands, mainly EMBED brands, generating own initiatives supporting the implementation of the company's goals
●Ensuring the best possible position of EMBED brands within the subordinate area in catering establishments
● Establishing, managing and developing relationships in the On-Trade channel (building the presence and visibility of BF brands, achieving value goals) in order to drive sustainable, profitable growth for both BF and the client, while achieving a high level of client engagement
● Creating non-standard, often tailor-made customer acquisition paths and adapting them to clever solutions, especially in the area of limited product editions
● Preparing and presenting the brand and conducting meetings and business presentations regarding EMBED products
● Initiating orders and supervising their implementation in cooperation with business partners
● Dedicated budget management
● Work closely with the brand teams to develop appropriate sales strategies for specialty products, in particular with the Embed team and the Brand Ambassador
● Cooperation and building relationships with other departments of the company in order to draw on shared corporate experience and receive effective support necessary to achieve goals
● Identifying new business opportunities by analyzing the competitive environment, market and industry trends
● Taking care of a positive image of the company and representing the company during external events (festivals, fairs, trainings, etc.)
● Dividing tasks between the local brand ambassador and the tasks of a sales specialist within the region, in a hybrid model;
● Proactively measure and communicate results and share "best practices" with others
● Achieving set sales, distribution and product visibility goals
● Implementation and evaluation of the effects of promotional activities
● Close cooperation with Brand Ambassadors of EMBED brands
● Visiting clients regularly according to the work plan: Building a database of 100 regularly visited customers
● Developing customer management skills by negotiating contracts (under the supervision of the Regional Sales Manager On-Trade)
● Taking care to maintain an optimal level of inventory for all served customers
● Collecting and updating information about competitor activities
● Conducting trainings on the offered brands for business partners - under the supervision of the Regional Manager On-Trade
● Supervision over the placement of POS materials in customer outlets
● Reporting via the Mobile Reporting System
● Carrying out sales trade visits according to the routes of visits designated and approved by the supervisor
● Adhering to the company's sales and customer service standards for the sales stages, which means:
● Carrying out commercial visits to premium premises suitable for EMBED brands
● Building business partnerships with bartenders/managers/owners of the restaurants visited
● Initiating orders and supervising their implementation
● Performing sales tasks and individual tasks for settling bonuses. Performing assigned tasks related to the sale, distribution and visibility of BF products
● Ensuring an optimal level of inventory at points of sale and ensuring the display of products in accordance with BF standards
● Ensuring the best visibility of EMBED brands in premises in the assigned area
● Reporting via the SF.com system, in accordance with the applicable standards - collecting data on BF products, market data, information on customers served and competition activity on the market
● Identifying potential new customers operating in the assigned region and recommending them to the supervisor. Presenting recommended actions building the EMBED brand in order to expand cooperation and implement arrangements at the client's facilities. Searching for ways to increase the visibility / sales of BF brands, mainly EMBED brands, generating own initiatives supporting the implementation of the company's goals
With the accelerated expansion of the digital economy and as the lines between the physical and digital worlds continue to merge, Brown-Forman created a new community called Integrated Marketing Communications (IMC)
The Digital Marketing Specialist - Poland is a newly created role within Brown-Forman Integrated Marketing Group (IMC) and provides exposure to the core communication areas of digital media planning, content, data and analytics, e-commerce, social, on-line video, search and websites
You will report to the IMC Leader, working closely with Marketing Team, Sales teams, Global Content & e-Commerce teams to achieve excellence in the following 5 core areas:
1. Support the IMC Leader in digital analytics for market (approx. 30% of role)
● Leverage data sources such as campaign metrics, search metrics, social listening, digital shelf, competitive data to build a full picture of campaign response and maximize future learnings
● Partner with the CoE on campaign measurement, evaluation and optimization whilst building a thorough understanding of the available supporting data, tools and metrics
● Ensure a robust “test and learn” plan is implemented across the portfolio to continually improve our understanding of the best channel & content mix to drive the best results relative to brand strategy & campaign objectives
● Share learnings with other markets and seek out ‘’best in class’’ practices both internally and externally
2. Digital media planning & optimisation (approx. 20% of role)
● Create integrated digital communication briefs and plans including the whole consumer journey
● Set up right success measures and implement ongoing media and content optimisation
● Cooperate closely with the media agency on finding new digital touchpoints
3. Management of the digital shelf and the Product Information Management System (PIM) (approx. 30% of role)
● In this role you will work closely with the global and local teams on the management of the Product Information Management PIM system, ensuring it always has the most up-to-date and high-quality assets and information ready for distribution to retailers & external partners
● Relevant SEO optimization with relevant keyword supply & imagery being in line with specific e-retailer content needs
● Continually seek to optimize assets to maximize communication and sales impact
Responsibility for constantly reviewing brand health and performance of activities and leading their ongoing improvement
Manage the A&P budget and ensure that budget is effectively spent and drive in delivering on set objectives
Lead management of advertising, promotions, and public relations agencies for Jack Daniel’s brand
Input to development of long-term strategy for the local market by providing robust analysis with actionable recommendations to MM
Cooperate and strategically influence European and Global Key Stakeholders (Marketing, BBI, legal,…) and share best practice across markets
Regular KPI reporting of the respective parts of business, as well as short- & long-term plans’ execution
Monitor and report on a monthly basis key competitive activities in the whiskey category in digital, on trade and off trade
Drive the delivery of expected Brand Profit in terms of monitoring P&L, budgets and brand spends. When needed, proactively suggest, or look for solutions in cooperation with other departments
Lead additional assigned projects or tasks as stretch assignments towards further personal development. Stretch assignments upon agreement with the manager
Be a local expert and trainer on our brands. Establish and leverage our position as the expert in the category and possess strong knowledge of competitor’s brands and competitive activities
Propose solutions to activate and increase sales of Emerging brands
Support development of strategy and execution in the On trade and collaborate with other functions to develop innovative programs and ideas
Organize and prepare trainings and tastings for external partners (bartenders, specialty store owners and sellers, bar owners) and internal personnel, to help them better understand our brands and make them engaged ambassadors
Educate consumers in order to recruit them into our brands during whisky shows and external meetings, workshops
Generate brand awareness through word-of-mouth marketing and across media using own and branded SoMe
Identify key influencers in the industry, build relationships and stay connected with the bartenders, trade partners and all of those who have influence on our brands’ performance
Educate, engage and inspire about new trends and directions of the trade - be the source of know-how for the organization
Champion the On Trade and local events by building long lasting trade and consumer relationships within targeted accounts (consistent with target profile)
Take part in the On Trade Mastercraft project and connect with its participants. Be a valuable source of information for trainers and provide feedback and trainings if needed
Source for consumer/channel/competitive insights – feed local market intelligence up through the organization on a regular basis
Spotting trends – spot drinks and trade trends before traditional research through close collaboration with the influencers of the industry and share gained insights with the team
Prepare under MM supervision strategy & yearly brand plans for managed brands/sub-brands
Based on strategic objectives from the brand plan, develop, execute & measure (responsible) activation tools & communication plans for specific areas across all touchpoints: Digital, PR, On-Trade, Off-trade, e-com
Lead different projects related to area of responsibility, upon agreement with manager
Brand guardianship - ensure, that all activities are on-brand and drive desirable equity KPIs improvement
Day-to-day cooperation with internal stakeholders, brand representation on cyclic S&BP meetings
Coordinate relevant business actions with other functions of the organization and regional/global marketing
Report the status and results (KPI tracking) of executions to the MM
Ongoing search for valid consumer insights, briefing BBI for necessary consumer research
Analyze market situation, competition and consumer trends and present results of the analysis to MM (combine findings from multiple data sources into actionable robust recommendation)
Lead selection, daily management and cyclic performance management of advertising, promotions, and public relations agencies
Perform regular market visits (on-and off-trade) to gain knowledge and observations about the market and consumers
Be familiar with the brand P&L, understand the internals, identify, and communicate issues if such arise
Development and implementation of yearly brand plans & short-term tactical initiatives, supervision over execution including preparation of all tools that are necessary to implement these activities
Based on strategic objectives from the brand plan, develop, execute & measure (responsible) activation & communication plans for specific areas e.g. Digital, PR & On-Trade. Keep the track of the marketing spending for the led activities
Media & Communication:
Develop yearly communication plan and work together with the Global Team(s) and local IMC on brand communication
Consumer & Trends:
Thorough understanding of modern consumer insights and trends. Active monitoring of the changes, recommending and leading preparation of all necessary consumer research
Analyze the market situation, conditions and trends and present results of the analysis to MM with clear recommendation of next steps (AC Nielsen, BF Tracker, other sources)
Agency Management:
Lead management and performance management of advertising, promotions, and public relations agencies
Other Functions & Responsibilities:
Monitor and report on a monthly basis key competitive activities in the whiskey category in digital, on trade and off trade
Perform regular market visits (on-and off-trade) to gain knowledge and observations about the market and consumers
Regular KPI reporting of the respective parts of business, as well as short &long term plans’ execution
Management of relevant business actions with other functions of the organization and regional/global marketing
Input to development of long term strategy for the local market by providing robust analysis with actionable recommendations to MM
Prepare dedicated parts of an S&I sessions and provide necessary tools, data analysis or other help needed by MM
Together with Sales and Finance, develop and deploy competitive and financially healthy promo/pricing, product, gifting strategy and track its execution in the marketplace
Lead additional assigned projects or tasks as stretch assignments towards further personal development. Stretch assignments upon agreement with the manager
Manage and control A&P budget usage, with adherence to business unit spending authorization policy. No over/under-spend by the end of FY. Approach spending decisions with a critical KPI-based mindset
Participate in A&P review meetings and provide required information about JD brand spends commitments and plans
Drive the delivery of expected Brand Profit in terms of monitoring P&L, budgets and brand spends. When needed, proactively suggest or look for solutions in cooperation with other departments
Ensure Responsibility Messaging (R&R) on all communication materials
Support Sales Processes and Operations Manager in co-piloting customer and channel strategy development
Drive or be part of strategic projects or overall sales effectiveness enhancement initiatives in area of responsibilities
Sales processes and tools effectiveness
Search for business intelligence solutions and tools to make Sales Teamwork effective
Proactively participates in maintenance & integration of systems &tools
Handling/support and optimizing the reporting systems and tools using internal and external data sources
Drive existing tools development
Support Sales Operations Coordinators in existing/new tools improvement
Close cooperation with IT, Finance and RGM and discover new opportunities for insights
Apply lessons learnt to drive continual improvement within sales processes
Sales Planning & Targeting
Prepare statistical Sales Forecast with commercial input and load data to the APO module in SAP
Prepare short term and long-term sales forecast as input to budgeting, S&BP and quarterly revision process
Support Sales Processing and Operation Manager in the targeting process. (customers / employees)
Provide sales data and reports relating to forecast, plans, and budget processes to the sales team
Maintain a sales calendar. (promotional calendar – key customers)
Analysis, Reporting
Liaise regularly with business stakeholders to ensure the team has access to all relevant information to perform effectively in their roles
Managing, updating, and ensuring high quality of customers database and relative to it reports
Prepare analysis and offer action-driven recommendations and insights for Sales Managers, Finance and Marketing within area of responsibility
Ensure the maintenance and update margin file and close cooperation in area of that aspect analysis with RGM
Support Sales Operations Coordinators in creating and customizing the cyclic sales reports based on SAP, Nielsen, and internal and external customer data
Supports the enhancement and compliance of Sales / Finance processes, standards, and systems
Calculate bonuses both for customers and Sales employees
Others
Actively ensures compliance with laws, policies, and best practices
Support a diverse and inclusive culture where different perspectives are encouraged, and individuals feel connected valued
Responsible for sustainable improvement of the key customer metrics/KPIs
Ad hoc tasks occurring on Sales / Finance/ RGM-function
Provide training to Sales employees regarding tools and data analysis
Develops and maintains close working relationships with Employees to ensure timely coordination and accomplishment of assigned responsibilities
Advise and directly supports for HRD & managers in the area of all HR topics specifically related to HR administration, processes, systems, Total Rewards, employee obligations related to all sorts of leaves recognised by Polish labor law
Coordinates and administers Zakładowy Fundusz Świadczeń Pracowniczych
Responsible for managing employee data relating to open positions, employment offers & contracts, compensation/job evaluation, benefit related communication, performance management process, new hire communication, orientation and onboarding, termination process
Hiring & Staffing:
Coordination & administration of recruitment & hiring processes
Registration personal information for the Employees’ hiring in the tracking file for the Master Data Management team
Coordination of IT tools/office work space
Coordination of onboarding of new hires: Organize Onboarding for new joiners with the managers, HRD and train new joiners with HRIS systems (WD, LMS) and processes
Payroll & Total Rewards:
Coordinates payroll preparation and execution in collaboration with Accounting, Sales (Sales bonus Scheme), TR team (Merit process, annual bonuses) and external payroll services provider that includes preparation, validation and delivery of all necessary, up to date employees lists, data and documentation on monthly basis
Works with payroll provider for payroll review, updates & excellent preparation and pay on time accurately
Supports HRD and FDs in projecting compensations/Total rewards based on actual data for new fiscal years, merit/STI revisions and business reviews in collaboration with HR Managers, Accounting & Finance teams
Organisation Development & Effectiveness
Assist in formulating organisation structure development including HR analytics and insights, preparing plans for future talent needs, developing proposals and final execution of the plans
Coordinates organizational changes by ensuring that appropriate performance and development systems, communications, equality impact assessment, monitoring and reviews are in place
Coordinates preparation & implementation of effective and efficient Talent Reviews and Succession Planning process
PGP Process:
Provides guidance to managers and employees in the area of the PGP process and performance management processes
Manages PGP local communication and ensures effectiveness so EEs receive quality mid year and annual reviews & all deadlines are met
Tracks and reports PGP status (employees and managers steps )in WD system
Delivers technical support for all employees in the WD system
Workday/HRM Systems Supervision & Service:
Is responsible for Work Day supervision, service and data accuracy
Ensures compliance to B-F Company and local legal requirements in obligatory HR documentation handling and archiving, ensuring data confidentiality and protection
Ensures effective HR administration and provides ongoing administrative service
Is responsible for implementation and up date of the HR systems & technical support
Talent Management, Development & Training:
Coordinates Talent Management and Development processes and Initiatives, provides data and analytics
Leads development and implementation of L&D operational plans in collaboration with HR Managers
Personnel data and administration:
Responsible for preparation of obligatory employee documentation, including consultants, 3rd party outsourcing contracts & brand advocacy contracts
Responsible for supervision of the collection & maintenance and archivisation of all obligatory employees’ documentation necessary for employment, local labour law and payroll pr