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As a Customer Service Representative, you will be primarily responsible for providing front-line customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer query. At the same time, you are patient, empathetic, and very communicative and have the ability to stay focused in a busy work environment
Key Tasks and Responsibilities
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
As a Sales Manager you will be responsible for successfully expanding Transcosmos Information Systems customer base among fast-growing clients in the high-growth Digital Services, E-commerce, Consumer Goods, Telecoms, Games, Travel & Leisure, and Technology sectors. Under the overall leadership and supervision of the Head of Sales and VP of Sales, you will be responsible for managing the entire Sales process and execution of specific opportunities, including bid planning, pro-active client engagement, opportunity management, forecasting and closing to achieve objectives. The role also includes being responsible for selling strategically and managing complex requests for tenders
Main Duties & Responsibilities:
● Developing tailored offerings for clients seeking to partner with Transcosmos Information Systems for their customer interactions management needs
● Hunting for new opportunities (network, participation in trade fairs, ongoing research, prospecting, generating new leads)
● Answering requests for proposals by qualifying and responding to private calls for tenders (including designing and writing responses and proposals)
● Managing new client’s opportunities by handling the customer interface on commercial matters, negotiations, business development and sharing of good practice/innovation
● Managing Sales processes with complex, bespoke solutions in the field of Customer Relationship Management (Processes, Talent, Tools, Advice, Skills);
● Working with the division’s team and with the operations teams on new bids, and on the on-boarding of new client projects
As a Customer Service Representative, you will be primarily responsible for providing front-line customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer query. At the same time, you are patient, empathetic, and very communicative and have the ability to stay focused in a busy work environment
Key Tasks and Responsibilities
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
You will be overall responsible for retaining and developing client relationships to secure a professional business environment, and work passionately to achieve business goals. The ideal applicant will possess strong people skills and customer service/administrative skills along with considerable commercial experience within a previous similar role
• The Business Relationship Manager works as part of the Sales team aligned to the overall performance and growth
• Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
• Developing strong relationships clients and colleagues (KPI: Strong network in place & people development is evident)
• Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
• Contributing to service transformation and business growth (KPI: Further profitable service revenue)
The role holder will act as, and be seen as, a respected and trusted strategic adviser to the client/s for all Transcosmos services
Key Tasks and responsibilities:
• Take all necessary measures to gain a full understanding of the client’s business, their issues, opportunities, and objectives
• Take responsibility for building and managing a strong working relationship across all levels of the client’s business and build the trust of the client through clear direction, honesty, and integrity
• Strive to produce engaging and effective creative solutions by working closely with Transcosmos colleagues. Understand the value of a creative idea and managing the client’s expectations to deliver the best results
• Ensuring that the services being delivered for the client/s are documented within the Customer Portfolio, and developing and publishing relevant service-based case studies
• Ensure that all work developed and presented is relevant, on brief and in keeping with the client’s brand objectives. Communicate to clients any changes that may have occurred that will affect service delivery
You will be overall responsible for retaining and developing client relationships to secure a professional business environment, and work passionately to achieve business goals. The ideal applicant will possess strong people skills and customer service/administrative skills along with considerable commercial experience within a previous similar role
• The Business Relationship Manager works as part of the Sales team aligned to the overall performance and growth
• Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
• Developing strong relationships clients and colleagues (KPI: Strong network in place & people development is evident)
• Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
• Contributing to service transformation and business growth (KPI: Further profitable service revenue)
The role holder will act as, and be seen as, a respected and trusted strategic adviser to the client/s for all Transcosmos services
Key Tasks and responsibilities:
• Take all necessary measures to gain a full understanding of the client’s business, their issues, opportunities, and objectives
• Take responsibility for building and managing a strong working relationship across all levels of the client’s business and build the trust of the client through clear direction, honesty, and integrity
• Strive to produce engaging and effective creative solutions by working closely with Transcosmos colleagues. Understand the value of a creative idea and managing the client’s expectations to deliver the best results
• Ensuring that the services being delivered for the client/s are documented within the Customer Portfolio, and developing and publishing relevant service-based case studies
• Ensure that all work developed and presented is relevant, on brief and in keeping with the client’s brand objectives. Communicate to clients any changes that may have occurred that will affect service delivery
As a Customer Service Representative, you will be primarily responsible for providing front-line customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues
Key Tasks and Responsibilities
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer query. At the same time, you are patient, empathetic, and very communicative and have the ability to stay focused in a busy work environment
Other Duties:
The Job holder may be required to undertake other duties according to the needs of the organisation. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with before any variations to the job description are made
Samodzielne prowadzenie i koordynowanie procesów rekrutacyjnych na stanowiska różnego szczebla
Pozyskiwanie talentów z rynku za pomocą metod dopasowanych do potrzeb procesu (np. direct search)
Selekcja kandydatów z wykorzystaniem wybranych technik i narzędzi
Udział w tworzeniu procedur oraz narzędzi z zakresu rekrutacji i selekcj
Kontakt z kandydatami i budowanie pozytywnych doświadczeń poprzez prowadzenie wywiadów telefonicznych oraz utrzymanie relacji w trakcie trwania procesu rekrutacyjnego
Bezpośrednia współpraca z menadżerami wewnątrz organizacji w trakcie realizacji projektów rekrutacyjnych
Przygotowanie raportów z prowadzonych procesów rekrutacyjnych
Wsparcie we wdrażaniu inicjatyw rozwojowych i projektów z obszaru miękkiego HR
Samodzielne prowadzenie i koordynowanie procesów rekrutacyjnych na stanowiska różnego szczebla
Pozyskiwanie talentów z rynku za pomocą metod dopasowanych do potrzeb procesu (np. direct search)
Selekcja kandydatów z wykorzystaniem wybranych technik i narzędzi
Udział w tworzeniu procedur oraz narzędzi z zakresu rekrutacji i selekcj
Kontakt z kandydatami i budowanie pozytywnych doświadczeń poprzez prowadzenie wywiadów telefonicznych oraz utrzymanie relacji w trakcie trwania procesu rekrutacyjnego
Bezpośrednia współpraca z menadżerami wewnątrz organizacji w trakcie realizacji projektów rekrutacyjnych
Przygotowanie raportów z prowadzonych procesów rekrutacyjnych
Wsparcie we wdrażaniu inicjatyw rozwojowych i projektów z obszaru miękkiego HR
To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self service Portal) in Italian language
Provide high level professional IT services in an efficient manner
Maintain a quality business relationship with all customers
To take ownership of user tickets or problems and be proactive when dealing with user issues
To log all calls/chats/email in the ticket logging system and document all actions performed related to the ticket
Support users in the use of computer equipment by providing necessary training and advice
To allocate more complex calls to the relevant IT Support team member
The role of the Talent Acquisition Specialist is to source, attract, and interview prospective employees to find the perfect match for the company's long-term goals their strategic aim is to find and focus on long-term human resources planning by factoring into the recruitment process that people play an important role and will be the key players of the company’s success going forward
The Talent Acquisition Specialist will generate and progress a pipeline of prospective candidates for multiple vacancies across the business with end-to-end ownership of the recruitment needs of the business
• Responsible for managing the full end to end life cycle of the recruitment and selection process. With total ownership of the recruitment tasks and activities including test administration, screening / conducting interviews and making recommendations regarding suitability of candidates for employment
• Build and maintain positive working relationships with hiring managers, internal stakeholders, candidates, and agencies
• Use various methods including database search, social media, Job boards networking events and job fairs to recruit and network with potential candidates
• Establish recruiting requirements by fully understanding transcosmos’s business plans and objectives; and meeting with hiring managers to discuss their specific service needs
• Using standardized screening techniques Conduct preliminary interviews with potential candidates, assess their skills, qualifications, and experience along with personality fit and salary requirements
• Monitor and apply recruiting best practices; Understand current legislation; enforcing regulations with managers; recommending new procedures; conducting interview training where needed
• Maintain records / reports of new hires and their endorsement to appropriate operations group requiring these inputs
• Promote the company’s reputation as “best place to work” and involve with the Employee Experience and Branding
• Being the main point of contact for all the hiring managers to advise and answer all recruitment related questions regarding talent related topics and act as a true strategic Talent Acquisition partner
• Research new platforms, tools and techniques to be able to reach the best passive candidates
• Maintain the tools and processes necessary to run the high-level recruiting operations in a fast-growing plant
As a Customer Support Representative, you will act as the primary liaison for assisting customers with billing related questions, educating customers on the offered services and system capabilities, arranging the scheduling of vehicles for maintenance and installation and troubleshooting system and hardware related issues in a fast-paced, highly demanding and rewarding environment in Dutch and English languages
Manage incoming phone calls, emails and cases
Assisting customers with billing and contract related requests
Educating customers and answering general questions about the supported software. Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians
Standardized troubleshooting of user reported issues with the supported software and hardware
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Additional ad-hoc tasks and projects in alignment with the business needs
To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self service Portal) in Italian language
Provide high level professional IT services in an efficient manner
Maintain a quality business relationship with all customers
To take ownership of user tickets or problems and be proactive when dealing with user issues
To log all calls/chats/email in the ticket logging system and document all actions performed related to the ticket
Support users in the use of computer equipment by providing necessary training and advice
To allocate more complex calls to the relevant IT Support team member
Jako Specjalista ds. Wsparcia Klienta będziesz głównym łącznikiem w zakresie udzielania pomocy Klientom w kwestiach rozliczeń, edukowania Klientów na temat oferowanych usług i możliwości systemu, organizowania harmonogramów napraw pojazdów i instalacji urządzeń oraz rozwiązywania problemów związanych z systemem i sprzętem, zarówno w języku niemieckim jak i angielskim
ZAKRES OBOWIĄZKÓW:
Telefoniczne i mailowe wspieranie Klientów
Asystowanie Klientom w zakresie pytań o umowy i płatności
Udzielanie kompleksowych odpowiedzi i edukowanie Klientów na temat urządzeń i oprogramowania
Koordynowanie z Klientami wizyt techników celem instalacji urządzeń i systemów
Samodzielne diagnozowanie i zdalne rozwiązywanie problemów (np. problemy z kontami użytkowników, zmienianie ustawień)
Przyjmowanie, wprowadzanie do systemu i potwierdzanie zgłoszeń od klientów zgodnie z przyjętymi standardami
Przestrzeganie wewnętrznych procedur Obsługi Klienta
Jako Specjalista ds. Wsparcia Klienta będziesz głównym łącznikiem w zakresie udzielania pomocy Klientom w kwestiach rozliczeń, edukowania Klientów na temat oferowanych usług i możliwości systemu, organizowania harmonogramów napraw pojazdów i instalacji urządzeń oraz rozwiązywania problemów związanych z systemem i sprzętem, zarówno w języku polskim jak i angielskim
ZAKRES OBOWIĄZKÓW
Telefoniczne i mailowe wspieranie Klientów
Asystowanie Klientom w zakresie pytań o umowy i płatności
Udzielanie kompleksowych odpowiedzi i edukowanie Klientów na temat urządzeń i oprogramowania
Koordynowanie z Klientami wizyt techników, celem instalacji urządzeń i systemów
Samodzielne diagnozowanie i zdalne rozwiązywanie problemów (np. problemy z kontami użytkowników, zmienianie ustawień)
Przyjmowanie, wprowadzanie do systemu i potwierdzanie zgłoszeń od klientów zgodnie z przyjętymi standardami
Przestrzeganie wewnętrznych procedur Obsługi Klienta
Specjalista ds. Wsparcia Technicznego z językiem polskim i angielskim (L1.5 Service Desk Agent)
wielkopolskie
Wygasła: 26.06.2022
pełny etat
umowa o pracę
praca zdalna
specjalista (Mid / Regular)
Obowiązki:
Na tym stanowisku będziesz pierwszą linią wsparcia dla klientów zewnętrznych, pomagając im rozwiązać wszelkie problemy ze sprzętem i oprogramowaniem. Kompetentne wsparcie techniczne drogą telefoniczną, mailową oraz za pomocą czatu i dedykowanej platformy
Rejestracja zgłoszeń klientów, ich analiza oraz opracowywanie i dostarczanie rozwiązań
Dokumentacja zgłoszeń serwisowych w systemie
Dbanie o wysoki poziom obsługi klienta zgodnie z obowiązującymi standardami
Szkolenie klientów z zakresu obsługi sprzętu i oprogramowania
Przekazywanie bardziej złożonych zgłoszeń do odpowiednich osób
Odpowiedzialny za tworzenie, definiowanie i dostarczanie raportów wydajności/jakości w oparciu o wskaźniki KPI (dziennych/tygodniowych/miesięcznych) zarówno wewnętrznie, jak i dla Klienta
Rzetelne wypełnianie i organizowanie raportów w oparciu o surowe dane, eksportowane z systemów Klienta
Proaktywne naprawianie problemów i usterek znalezionych w raportach
Sprawdzanie ukończonych raportów i zatwierdzanie ich do dystrybucji lub eskalacja w przypadku wystąpienia jakichkolwiek problemów
Terminowa dystrybucja wszystkich raportów do odpowiednich odbiorców
Wizualizacja danych w prezentacjach PowerPoint
Przygotowywanie raportów i prezentacji VOC (Voice of Consumer) w oparciu o eksportowane dane
Współpraca z Klientem w zakresie wszelkich zmian/aktualizacji raportów
Współpraca z Service Delivery Managerami w sprawie wszelkich zmian/aktualizacji raportów
Tworzenie raportów ad hoc wymaganych przez Service Delivery Managera i Klienta
Aktualizacja i przechowywanie niezbędnych dokumentów
Proponowanie rozwiązań mających na celu poprawę wskaźników KPI/ procesów na podstawie zebranych danych
Responsible for the Operations lead of an account/accounts and for the delivery of the overall operational metrics targets
To proactively maintain regular engagement with key client contacts in line with client expectations
Ensure delivery of Client KPIs targets including day to day service levels, customer experience, quality measures and compliance measures
Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized
To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams
Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics
The continuous identification implementation of operational best practice through interaction with the wider team
Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and business plan
Selecting, effectively managing and coaching Operations Managers
Execute a well-defined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams
Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream
Identifying and highlighting further opportunities for services and process improvements Essential Experience/Skills Extremely strong call center management experience is essential to be a success in this role
Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
Excellent leadership, people management, communication and influencing skills at a senior level
Experience of working in an Outsourcing or contact center operation
Experienced in managing large multi-site /Multi skilled contact centers
Ability to build and maintain strong client relationships
Ability to demonstrate been able to translate business strategy into day-to-day delivery
Strong understanding and previous accountability for profit targets
Setting and reviewing Quality performance standards
Setting and reviewing of organizational / productivity objectives in line with the commercial contract
As a Customer Service Representative, you will be primarily responsible for providing front line customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Key Tasks and Responsibilities
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
As a Customer Service Representative, you will be primarily responsible for providing front line customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Key Tasks and Responsibilities
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
As a Customer Service Representative, you will be primarily responsible for providing front line customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Key Tasks and Responsibilities
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
As a Customer Service Representative, you will be primarily responsible for providing front line customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Key Tasks and Responsibilities
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
As a Customer Service Representative, you will be primarily responsible for providing front line customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Key Tasks and Responsibilities
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
As a Customer Service Representative, you will be primarily responsible for providing front line customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Key Tasks and Responsibilities
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self-service Portal)
Provide high level professional IT services in an efficient manner
Maintain a quality business relationship with all customers
Make effective use of procedural, informational, and technical documentation
Share knowledge with other team members as appropriate
To provide 1st line technical support; answering support queries via phone and email
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user tickets or problems and be proactive when dealing with user issues
To log all calls/chats/email in the ticket logging system and document all actions performed related to the ticket
Respond to enquiries from clients and help them resolve their hardware or software problems
Continuously monitor incoming customer contacts including those made by any of the media available to transcosmos's customers
Continuously monitor outstanding calls or tickets and ensure that provision is made in case of your absence
Support users in the use of computer equipment by providing necessary training and advice
To allocate more complex calls to the relevant IT Support team member
Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by transcosmos and transcosmos's customers
Identify any service related issues and escalate to the Team Leader
To provide assistance with ad hoc task from Team Leader or SDM that will help fulfil service delivery
As a Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with Spanish – Night Shift
Greater Poland
Wygasła: 07.11.2021
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
As a Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with Italian
Greater Poland
Wygasła: 07.11.2021
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
As a Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with French
Greater Poland
Wygasła: 07.11.2021
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
As a Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with German
Greater Poland
Wygasła: 29.09.2021
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
As a Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with French
Greater Poland
Wygasła: 29.09.2021
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
As a Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with German or French
Poznań
Wygasła: 12.02.2021
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
As a Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment
Key Tasks and Responsibilities
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
The Human Resources (HR) Lead will work as part of a team assisting in the developing and implementing of all HR policies, processes and procedures. In this role they will be responsible for supporting the development and implementation of HR initiatives, providing counseling on policies and procedures and systems and maintaining all employee records (attendance, personal data, disciplinary etc.) according to policy and legal requirements. The goal of the HR Lead will be to provide excellent assistance and support to employees and managers
Reporting Responsibilities
The HR Lead will be reporting to the Global Head of Human Resources and a dotted line into the Site Operations Manager
Main Duites & Responsibilities
As the HR Lead you will work with the Head of Human Resources to acheive company goals. Your main responsibilities will be to:
• Work with the onsite HR team to achive deadlines
• Motivate the HR team members and assess performance
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Conducts team meetings to update members on best practices and continuing expectations
• Work with the Talent Aquistion Manager to support the recruitment function when needed
• Provide effective HR services to the company
• Provide coaching, developing team development tasks, and implementing company and departmental strategies to increase employee satisfaction
• Advising management and staff on a wide range of HR related matters
• Handling of disciplinary investigations, hearings, appeals and grievances
• Lead and manage various HR projects as directed by the Human Resources Manager and in line with HR objectives
• Managing absenteeism through absence management policy for both short and long term absence in line with HR objectives
• Ongoing review and enhancement of Company and HR Policies and Procedures in line with legislative developments
• Creation and delivery of HR related management training and induction programmes
• Contractual administration
• planning and sometimes delivering training - including inductions for new staff;
• Responsible for the coordination and communications sent out regarding new offers of employment, confirmation of role change/salary change, disciplinary communications etc
• Responsible for the administration of company benefit programs: to include ensuring new starters receive all relevant information and leavers are terminated accordingly and to answer general queries on the same
General Functions:
• Reporting – either regular or adhoc; as requested by Management
• Monitoring and analysis of HR issues/opportunities
• Monitoring staff performance and attendance
• Making sure that all Managers and employees are aware of the HR functions, processes and procedures
• Responsible for maintaining HR realted staff training and personnel records
• Management of other absence processes that fall outside of sickness
• Ensure that all documentation/letter templates for HR related functions are regularly reviewed and updated
• Preparing of probationary and regular employment contracts
• Work on continually improving the HR functions and processes
• Assist with specific HR projects e.g. updating policies, staff handbook etc... as and when required