Czy macie jakieś informacje na temat pracy w tej firmie? Jak wygląda atmosfera? Czy wynagrodzenie jest dobre? Czy są jakieś benefity? Jakie są warunki pracy? Z góry dzięki!
Brak treści. Ta firma nie uzupełniła zakładki “O firmie”.
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Billing Accountant
Kraków
Wygasła: 28.05.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
Execution of SaaS billing for Relativity’s customers, globally, including subscription and transactional products
Responsible for professional execution of accurate and timely billing which drives cash flow and financial performance as well as internal and external customer satisfaction
Assist with the team’s billing processes, including mid-month and month-end billing; monitoring the billing queue; updating and maintaining of client contract information; and facilitating license key delivery of software
Review transactions monthly to ensure data integrity
Maintain working knowledge of the company’s current products and services
Prepare and review various billing analysis and reconciliations; identify potential issues, recommend, and implement process improvements
Build and prepare analytical reporting of usage data to assist in internal and external decision-making
Resolve all billing errors; work with various teams (Revenue, Deal Desk, Sales) to implement automated fixes and/or manual controls to prevent identified errors
Work with Operational Teams to assist in rollouts and plan the implementation of GTM initiatives
Work with Senior Billing Specialist(s), Leads, and above to help design, improve, and test new and existing workflows to drive billing automation initiatives
Work with Information Technology and Business Intelligence to test and ensure the accuracy of Relativity’s SaaS data
Ability to receive direction from Senior Billing Specialist(s), Leads, and above
Assist Billing Team with special projects as necessary
Provide a welcome and responsive experience to our employees who require IT services
Monitor support channels, promptly respond to and resolve user requests, escalate (to vendors or other IT teams), if required
Identify and classify all service requests. Ensure they are tracked in our ticketing system
Follow documentation to deliver on service requests and resolve issues
Manage your workload and adhere to Service Level Agreements (SLAs)
Contribute to our knowledge base and procedural documentation. Encourage employees to use our self-service knowledge base
Learn new technologies (software and hardware), and grow your skills to take on increasingly complex tasks
Capture feedback from our employee community; identify their pain points and opportunities for us to improvement IT services; share this feedback with your IT teammates
Prioritize, be proactive, resolve problems, follow-through, and manage parallel priorities to ensure goals are met in a timely manner
Thrive in a culture of professional growth, hard work, self-leadership, and empowerment
Demonstrate consistent commitment to core company values