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Process Specialist RTR
aleja Jana Pawła II 43a, Czyżyny, Kraków
Wygasła: 12.05.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
process design - providing input for standard process design for all relevant elements, i.e. Processes, Policies & Procedures, Master Data, (Risks and) Controls, Solutions, Organisational Structures and KPIs/PPIs
contributing to the creation of policies, procedures and guidelines in close cooperation with the Global Process Lead and Senior Process Managers
stakeholder management
engaging actively with OpCos, HGSS, P&CI, Global Functions and the GPO organization to ensure high quality stakeholder relationships, understand stakeholder requirements and manage expectations to drive optimal E2E processes with a continuous improvement mindset
process adaptation - providing recommendations/guidance regarding new process adoption
ensuring that the process designs, policies & procedures and operating principles are embedded in the relevant common business solutions
authorizing system access as per the design book guidance for customized T-Codes
Knowledge Management - sharing and preserving knowledge in the area of process expertise
compliance management - validating and guarding compliance with the standard process design
managing, preparing for the approval of derogations of process non-compliance and engages actively with OpCos and HGSS to drive the reduction of process deviations
ensuring effective governance of implemented changes and intervenes and escalates to the Global Process Lead in case of deviations from plan
providing input for the (re)definition of business outcomes and for the (re)assessment of process performance targets to further drive optimization
owning the Customer Ledger and is responsible for keeping it clean and clear and meeting collection targets
acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
working collaboratively with other HGSS teams to ensure effective delivery of collection processes and that standards are being followed
managing customer accounts and ensure a high level of service is provided at all times
identifying held orders and taking appropriate actions to resolve them in accordance with credit policy
effectively collaborating and communicating with the team in achieving team goals
participating in meetings with OpCo stakeholders and providing updates on the collection progress
supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN's standards
regularly updating the Team Leader about developments and progress of collections opportunities and issues
driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
maintaing complete and up to date process documentation
owning the Software Development Engineering (SDE) organization that is delivering eazle, our new global digital platform
leading a team of experienced SDE Leads, and their SDEs in designing, developing, and delivering scalable, reliable, and high performing software solutions
hiring, onboarding, mentoring, and developing top engineering talent, fostering a culture of learning, collaboration, and continuous improvement
driving operational excellence, including code reviews, design reviews, testing, and deployment processes, to ensure high-quality software delivery
elevating the Engineering build / ship mindset in HEINEKEN as frontrunner
overseeing team spirit, performance and be responsible for key hiring decisions
implementing good practices, coding standards and modern architecture for DevSecOps
ensuring the execution of DevSecOps is in place across all teams within a domain and aligned
inspiring, advising, and driving the selection of development approach for specific product
coordinating software development and address technical debt
overseeing code review and state-of-art quality of the stack
forming a view on GenAI application in our SDE practice
managing team budgets, incl. outsourcing partners
organizing and / or participating in hackathons!
You will work daily - in strong distributed and async manner - with:
your SDE Leads, SDEs, QA Engineers and Business Analysts to deliver eazle
the Design Leads to leverage our Designers and Design System (Figma)
Product Owners, our Lead Architect, other tribe SDE Leads on direction
Report into Technology Manager Connected Users
Team locations will be Poland and India
Cross-functional teams to define requirements, prioritize initiatives, and deliver on commitments
owning the Customer Ledger and is responsible for keeping it clean and clear and meeting collection targets
acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
working collaboratively with other HGSS teams (MDM and other Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed-Manage customer relationship accounts and ensure a high level of service is provided at all times
handling incoming and outgoing calls with customers and identifying held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN's standards
regularly updating the Team Leader about developments and progress of collections opportunities and issues
driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
maintaing complete and up to date process documentation
working closely with the Solution Design, Technology, Data and Controls workstreams of DBB Programme, in the delivery of an integrated solution; contributing to the management of interdependencies across workstreams
working closely with the Global Standing Organisation and the Global Finance Functions to incorporate the Functional standards and capabilities into DBB design, and with the respective Product & Platform owners to ensure an effective end-to-end solution, including the orchestration of transactions across Business Platforms
building relationships with Operating Companies (OpCo's) Finance teams to create engagement, improve the design and transfer understanding of the solution to the ultimate user base
ensuring the designed solution is fit for purpose and effectively tested from a functional and user perspective
working closely with the Business Change team to ensure the changes are effectively delivered and supported post-Go Live for the Pilot OpCos. This would include helping to design and deliver training, overseeing development of Standard Operating Procedures and supporting other transition tasks as required
IT Marketing Specialist - Consent Preference Management
aleja Jana Pawła II 43a, Czyżyny, Kraków
Wygasła: 11.05.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Execute seamless integration of the OneTrust UCPM solution and transition of other current consent preference management solutions into the existing systems and platforms of the operating companies across the globe
Ensuring consistency of the overall consent management solution
Ensure the delivered system and services are consistent with the agreed architecture and meet the business requirements
Drive the technical validation and ensure the services of the technology vendors meet the business requirements
Design the implementation to be scalable and adaptable to future growth and changes in the marketing and regulatory landscape
Implement a user-friendly opt-out management mechanism, empowering consumers to modify or withdraw consent effortlessly
Willingness to learn and acquire different marketing consent and analytics-oriented certifications (offered by Heineken)
Forge relationships with stakeholders globally to enhance solution maturity, both technically and business-wise
Ensure compliance, by liaising with legal and privacy departments all over the world, with international data protection regulations, such as GDPR, CCPA, and other relevant standards
Conduct continuous monitoring of regulatory changes and update the consent solution to ensure ongoing compliance
Design and customize branded consent forms aligned with the company's identity, ensuring a positive and regionally adaptable user experience
Manage granular consent preferences, allowing for specific permissions related to diverse marketing activities
Establish automated workflows for the entire consent lifecycle, including initial collection, renewal, and withdrawal processes
Build marketing consent awareness, people capabilities in OpCo's and share knowledge by means of training sessions geared to a wide group of employees involved in consent management processes
Generate insightful reports and analytics to track and analyze consent data, supporting data-driven marketing decisions
Offer dedicated support channels to address issues and maintain smooth operation of the OneTrust solution
Tackle data architecture, ensuring seamless data flows for enhanced journeys, and identify opportunities for process and technology improvements that have direct business impact
Your role involves planned governance and planning for solution and capability maturity, continually assessing people, processes, and technology- the operating model for sustained excellence
You are able to zoom out and view the solution as part of the wider D&T architecture to plan ahead in terms of technology and data architecture
facilitating Agile practices and ceremonies as needed, eg weekly ceremonies for the tribe including weekly tribe alignment
ensuring Products in the Tribe and across the tribe are aligned in the Ways of Working
ensuring the quality of our vendors in Agile Ways of Working
promoting and demonstrating core principles of collaboration, prioritization, team accountability and visibility (being an ambassador)
ensuring a collaborative culture exists within the departments, its (external) development partners and their product teams, promoting team building and ensuring the entire team is engaged
identifying and supporting the team with removing any impediments/distractions that interfere with the team's ability to deliver against their commitments
coaching the team in creating the product backlog, sprint backlogs and writing user stories in the most pragmatic way
managing ‘Work In Progress Limits', making sure the team is not working on too many stories/tasks at once, and helping them get into a flow of starting and completing work in a predictable manner
removing all impediments to progress, facilitates meetings and enables people to resolve conflicts
leading or facilitating workshops
structurally measuring progress and maturity of the teams
working with other Scrum Masters to increase effectiveness of agile ways of working in the organization
formulating and document the architecture & design based on functional and non-functional requirements, balancing the goals and constraints on the solution
selecting the preferred technology to service the product and documents the rationale behind it
ensuring solution design and technical decisions conforms to overall architectural (Domain, Enterprise) vision, principles, and technical roadmap standards
conducting continuous improvement analysis on existing application architectures and identifies architectural optimizations
ensuring the delivered system and services is consistent with the agreed architecture and meet the business requirements
driving the technical validation and ensuring the services of the technology partners meet the business requirements
managing stakeholders across global & local, within D&T and with business areas
upholding Vulnerability Management processes across the enterprise, and ensure stakeholders buy-in
act as a subject matter expert with regards to Information Security vulnerabilities
defining and measuring the necessary Vulnerability Management metrics
combing the various sources of vulnerabilities information - pentests, scans, bug bounties, external researchers etc. - into one coherent picture
driving the Vulnerability Management activities as part of a specialized Real-time Threat Management team. This includes applying your analytical, reasoning & specialized technical security expertise to investigate, isolate and track network and security vulnerabilities, identify and classify weakness and potential issues, filter out false-positives, aggregate vulnerabilities across assets to assign the appropriate priority and risk level
supporting identification of vulnerabilities by enhancing vulnerability identification at process and technology level
owning, managing, and maturing infrastructure vulnerability scanning process and tools and align with vulnerability identification KPIs
supporting identification, triaging, assignment and remediation of vulnerabilities ensuring that vulnerability management lifecycle is followed
timely responding to security threats by collaboration with other security teams and provide effective remediation solution complemented by compensatory controls
providing data driven insights into improvement opportunities for infrastructure vulnerability management process
preparing reports for technical teams, compliance deliverables and executive management highlighting current status of infrastructure from vulnerability management perspective
driving the remediation process to ensure vulnerable assets are patched or remediated within agreed SLAs
proactively researching new methods, tools, and strategies to effectively identify vulnerabilities
looking for structural solutions over one-time quick fixes
Formulating the architecture and design of the ServiceNow area of the HeiFlow Product based on functional and non-functional requirements, balancing the goals and constraints of used technologies
Collaborating with Solution Architects and Domain Architects on the solution design to ensure it conforms to the overall architectural vision and technical roadmap
Partnering with Product Architect & Product Owner to ensure the most efficient value chain improvements for business stakeholders
End-to-end responsibility for managing the solution upgrade process
Conducting continuous improvement analysis on existing application architectures and identifying architectural optimizations
Managing IT Cost of Ownership of the Product through budgeting processes of HEINEKEN and controlling budget execution on the respective level
Verifying the implementation - ensure the delivered system is consistent with the agreed architecture, and meets the requirements
Ensuring consistency of overall solution
Managing the quality of the solutions and technical debt
Identifying potential bottlenecks and their underlying causes that affect the product and proposing how to resolve these
Keeping up with relevant developments in own functional area and ensuring development, transfer, and retention of knowledge. Is end-to-end responsible for delivering the value of the Product through the entire Product life cycle
Being multidisciplinary - ensuring that the key competencies and expertise needed to develop, build, deploy, and support the Product are embedded in the team
Helping Product Team members with removing impediments
driving key portfolio activities & ceremonies (Big Room Planning, Strategic Guidance, Prioritization on Epics) to deliver on: Portfolio roadmaps, clear ambition and objectives
prioritizing products/programs/OpCos within the portfolio for value and speed, working closely with product and program owners
managing inter-dependencies within and across portfolios
ensuring progress & facilitating insights into progress via visual reporting, and capture learnings
collaborating with finance, scrum masters and program & project managers to assure delivery and adherence to Heineken standards
managing within the portfolio a team of (portfolio lead), portfolio consultants on a day-2-day basis
driving the Agile transformation of portfolio management by embedding lean & system thinking approaches in close collaboration with the Agile transformation team
contributing to & continuously improving the Agile WoW, Portfolio and program management capabilities within the Portfolio and across the organization
Ensuring business partnership with stakeholders in collaborative way and within agreed governance model
Proposing E2E improvements agenda including reducing E2E cycle time
Demonstrating CPI mind-set by challenging the status quo to look for most efficient ways of working
Demonstrating internal control mind-set and embeding internal controls into processes so controls are designed and executed effectively and any deficiency is mitigated
Delivering the Financial reporting processes in line with the Group and local Policies and Guidance
Delivering all financial reports in line with HEINEKEN's Global Finance Policies & Procedures and local legislation
Providing all necessary analysis and explanation to OpCo to enable the to sign off all required financial statements
Providing all necessary analysis and explanation to OpCo to enable the to sign off all required Direct Tax returns
Providing advice and insights on the Group Accounting matters (i.e. implementation of the Global Policies) to internal stakeholders including OpCo Finance team and HGSS Transactional Services
Leading and coordinating the implementation of continuous improvements across processes, tools, templates and systems in collaboration with Global Finance, and HGSS Transactional Services and OpCo towards HEINEKEN's standards
Facilitating external audit for Group and local purposes for all OpCos in scope
Managing effective and rigorous controls to ensure full compliance with policies, procedures and Global & Local Accounting standard
Supporting OpCo finance team in interactions with the Local Authorities, leveraging the team in HGSS Transactional Services
Maintaining the updated and accurate process documentation
Supporting resolution of any escalation done by Opco Finance and Non Finance Departments for resolution - ensuring open and timely communication as One Finance Team
Driving own personal development in leadership, finance specific skills and business knowledge by implementing his / her development plan
ensuring the implementation of the Global Template solution of: PRISM program (PriceFX) alongside CORE & Digital Backbone
supporting the implementation of Global Solutions in Operating Companies in scope of the PRISM program
performing ‘AS IS' analysis during Solution Identification (SOL-ID) phase and collects required information for the Change Impact analysis; facilitates impact analysis execution and resolution
assisting Operating Company's in successfully closing of gaps between "as is" and "to be" situation
designing, creating/visualizing, and validating dashboards and reports that have a broad reach within the organization and are part of Central Reporting landscape or similar
ensuring timely availability, quality & maintenance of the reports
providing self-service functionality with slicing & dicing (incl. training) as well as adjusting reports when needed. Providing regular updates to finance and business users on new functionalities and products
being a guardian of standardization and harmonization of data for managerial reporting landscape
identifying issues and using the agreed escalation route in a timely manner if an issue should arise
proposing reporting solutions by demonstrating a comprehensive understanding of the interdependency of data flows and data inputs/outputs
developing and maintaining successful working relationships/partnerships with key stakeholders
assuring activities are compliant with Global standards and procedures as well as with MR Governance
working closely with the Solution Design, Technology, Data and Controls workstreams of DBB Programme, in the delivery of an integrated solution; contribute to the management of interdependencies across workstreams
working closely with the Global Standing Organisation and the Global Finance Functions to incorporate the Functional standards and capabilities into DBB design, and with the respective Product & Platform owners to ensure an effective end-to-end solution, including the orchestration of transactions across Business Platforms
building relationships with OpCo Finance teams to create engagement, improve the design and transfer understanding of the solution to the ultimate user base
ensuring the designed solution is fit for purpose and effectively tested from a functional and user perspective
working closely with the Business Change team to ensure the changes are effectively delivered and supported post-Go Live for the Pilot OpCos. This would include helping to design and deliver training, overseeing development of Standard Operating Procedures and supporting other transition tasks as required
ensuring the implementation of the Global Solution based on the HEINKEN Enterprise Process Model (HEPM)
collecting required information for the Change Impact analysis and facilitates impact analysis execution and resolution
assisting in successfully closing of gaps between "as is" and "to be" situation
providing expert knowledge of the subject area and the project methodology
developing User Acceptance Test (UAT) scenarios and test scripts, preparing test data for UAT performance, coordinating testing cycle (authorizations, UAT, end to end tests, regression testing)
reporting back on defects detected during the testing and coordinating defect resolution
identifing improvement opportunities and integrate best practices for future resolution
Co-creating with the Product Owner(s) the Product Roadmap and make sure specific technical features/stories (technical debt, integration architecture, security elements) get the right priority
Pro-actively identifying and resolving impediments between Product Teams to make sure the E2E flow works
Keeping a holistic view on the overall Digital Backbone and making sure the Business Platforms and Digital Products integrate seamlessly
Scouting for innovations in- and outside HEINEKEN and inspiring Product Owner and Product Teams to experiment and scale
Shaping with the Manager Transformation and Growth and Product Owner(s) the OpCo deployment roadmap for the platforms and products
Making sure the product teams are staffed with the right quality and quantity of experts from D&T (incl. PM's and scrum masters) and partner(s)
Supporting Product Teams in identifying and resolving impediments as part of the deployments
Responsibility for the technical support of the Business Platforms and Digital Products
Responsibility for the financial management of the solution, including budgeting, contracting, monthly financial bookings and cross charging to Operating Companies
Organising and preparing quarterly Partner Boards and monthly Service Reviews according to the agreed standards
Tracking partner performance via defined KPIs and challenging them to continuously improve their performance
Aligning with the partners on contracting for SAAS/licenses, support and professional services
Making sure the right quality and quantity of partner experts are being allocated in line with the roadmap and budgets
Senior Technology Specialist - DBB Production T&T Lead
aleja Jana Pawła II 43a, Czyżyny, Kraków
Wygasła: 05.05.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
evaluating and propose systems strategy for Production and Wall-to-Wall Track and Trace to support Global Supply Chain objectives, allowing:
leading and couching the chapter of technology experts for the production processes
being included in duties such as utilities, requirements, changeovers, quality sampling, CILT, material replenishment and the actual (automated) production process
working across a broad range of business and IT-related subject-matter areas
understanding on technical data processes, key drivers, and system knowledge
ensuring consistency of the overall solution
providing guidance and coaching to other product team members on changes throughout the design process
working with the Product Owner and Functional owners to understand, elicit, analyze, document and communicating program and platform/application requirements
managing the quality of the solution and technical debt
identifying potential bottlenecks and their underlying causes that affect the product and propose how to resolve these
maintaining awareness of emerging technologies, industry trends, and architecture best practices; and evaluate them for applicability
keeping up with relevant developments in own functional area and ensure development, transfer and retention of knowledge
delivering working product enhancements with the allocated timescale and quality standards that minimize rework and aspire a zero defect culture
ensuring that the key competencies and expertise needed to develop, build, deploy and support the Product are embedded in the team (interdisciplinary)
managing Application Roadmap, transformation, development, Support & Operations of the technology Platforms in Production
performing vendor management activities like statement of work SOW, capabilities, turnaround times, and quality of work, negotiating contracts, managing relationships, assigning jobs, evaluating performance
liaising with team members, management, and opcos to ensure projects are completed to standard
working with the different Global Supply Chain teams to help optimize Processes across the value chain
Collaborates with Domain and Enterprise Architect and product architects on the solution design to ensure it conforms to overall architectural vision and technical roadmap
beeing responsible for ensuring the overall HEINEKEN standards and best practices are adhered by (i.e. Quality, Compliance)
automating of bank statements (creation of automatic rules to post customer/vendor/GL payments)
improving and adjusting AutoBank Master Data to increase matching rates
creating and maintaining BPI mappings to automatically clear complex remittance advices
implementing Autobank and its functionalities globally (designing and performing SIT/UAT, data collection, translating business needs into technical configuration, creating posting flows, creating BRD, bank statement imports)
taking part in projects and doing developments of new functionalities
performing Autobank upgrades
acting as a first line of support for end users in resolving Autobank/Finance incidents; proposing out-of-the box solutions
preparing reports on volumes, processing time, productivity gain, matching rates versus manual processing and unallocated cash balances
delivering trainings on Autobank to relevant stakeholders
cooperation with IBM/Serrala/Business/Banking platforms/IT to search for new improvements or to fix defects
Work with Product Owners in Connected Brewery to help them leverage smart data solutions
Providing guidance on suitable options for designing and creating data pipelines for the analytical solutions to/from data lakes/data warehouses to e.g. microservices or API's
Building ELT jobs based on jointly defined requirements
You will be actively exploring, designing, building and supporting the Connected Brewery Data Platform
Works closely with both the backend developers as well as the IT data architecture group
Develop data set processes for data modeling, mining, and production
Mine and analyze data to drive optimization and improvements
Develop custom data models and algorithms to apply to data sets
Be a strong advocate for a culture of process and data quality across development teams
Gather requirements and support to build roadmaps and architectures to help the Product Team achieve its goals
Managing the quality of the solution and technical debt
Formulates the architecture & design based on functional and non-functional requirements, balancing the goals and constraints on the Reference and Master Data platform
Collaborates with Domain and Enterprise Architect on the Reference and Master Data Platform design to ensure it conforms to overall architectural vision and technical roadmap
Collaborate with technology vendors and our delivery partners on their technology roadmaps to meet future demand and optimize the service delivery to our internal customers
Maintains awareness of emerging technologies, industry trends, and architecture best practices; and evaluate them for applicability
Provides guidance and coaching to other product team members on the architecture design and enhancements throughout the design process
Verifies the implementation—ensure the delivered system is consistent with the agreed architecture and meet the requirements
Conducts continuous improvement analysis on existing technology architectures and identifies architectural optimizations
Embeds security by design in accordance with HEINEKEN security requirements and ensures that all ongoing improvements are aligned with these requirements
Formulates the architecture & design based on functional and non-functional requirements, balancing the goals and constraints on the product platforms
Collaborates with Domain and Enterprise Architect, as well as the product architects of closely related products to ensure it conforms to overall architectural vision and technical roadmap
Collaborate with technology vendors and our delivery partners on their technology roadmaps to meet future demand and optimize the service delivery to our internal customers
Maintains awareness of emerging technologies, industry trends, and architecture best practices; and evaluate them for applicability
Provides guidance and coaching to other product team members on the architecture design and enhancements throughout the design process
Verifies the implementation—ensure the delivered system is consistent with the agreed architecture and meet the requirements
Conducts continuous improvement analysis on existing technology architectures and identifies architectural optimizations
Embeds security by design in accordance with HEINEKEN security requirements and ensures that all ongoing improvements are aligned with these requirements
supporting defining DQ strategy & roll out plan for the DQ Factory
collection of DQ demand based on OpCos, business & functional owner requirements to address the most critical business issues
translating the business needs into actionable plans on how to improve DQ
prioritizing projects vs resources & propose DQ agenda & planning
providing ongoing, regular feedback to team members & empower their professional growth
liasing with business, functional owners & SMEs to be a point of contact for all DQ related topics
proposing DQ KPIs underpinning HEINEKEN ambition to become the best connected Brewer
providing regular DQ trend analysis & insights to DM LT
operationalizing our data quality services by developing, continuously improving and extending processes and procedures (local, regional and global) for data quality monitoring by embedding use of new DQ tooling and PowerBI dashboards for detection and monitoring of data quality issues
establishing and running operational delivery of KPIs for data quality that are accurate, efficient, fact based, and in line with defined timelines
custodianing of OpCo engagement materials for data quality that will be used during rollout of change and during demo days. Ensuring materials are maintained so that they are up to date and accurate and are available when required
custodianing of data quality communication plan and schedule. Ensuring this is maintain and available as required
co-ordinating change pipeline and delivery of actions arising in accordance with agreed SLAs
providing expertise to support design and roll out of data quality error prevention Thereafter, operationally run service
providing expertise to support design and roll out of data quality rule change management Thereafter, operationally run service in collaboration colleagues supporting change management for related assets
facilitate data quality forums with colleagues from OpCos to inform improvement and maturating of data services
supporting the process & events that results in a Portfolio roadmap
supporting throughout the planning & monitoring process by assuring quality data, documents, communication in place to plan, agree and monitor OpCo roadmaps across regions, OpCos other functions, GTO organisation
provisioning of reliable data (e.g. time, cost) dashboards and support at portfolio events to monitor & assure portfolio (product & project) value delivery (within time, cost, quality)
SPOC for PTP processes in place that underpin the portfolio management
reporting to portfolio stakeholders on performance & adjustments to portfolio & plans
contributing to the delivery of standards & adherence to these standards (e.g. D&T architecture, development/deployment framework/P3M, Agile WoW)
contributing to the Agile WoW, portfolio and program management capabilities and standards within the Portfolio and across the organization (process, tooling, data, people)
working with the leadership team to develop comprehensive change management strategies that support organizational goals (Change Strategy Development)
ensuring alignment between change initiatives and business objectives
providing direction, guidance, and mentorship to a team of change management specialists
delegating tasks effectively and foster a collaborative team environment to drive successful change outcomes
working with the leadership team to oversee the development of change plans, including communication strategies, training programs, and stakeholder engagement activities. Monitoring the execution of these plans to ensure adherence to timelines and objectives (Change Planning and Execution)
identifying key stakeholders and establish strong relationships to garner support for change initiatives. Proactively addressing resistance and concerns, advocating for the benefits of change and promoting a culture of openness and collaboration (Stakeholder Engagement)
reviewing and approving communication materials regarding changes developed by the team to ensure consistency and effectiveness. Providing guidance on messaging and delivery methods to maximize impact and engagement (Communication Management)
working with the leadership team to design and deliver training programs tailored to the needs of employees impacted by change. Monitoring training effectiveness and provide additional support as needed to facilitate skill development and knowledge transfer (Capability development)
actively engaging in creating key performance indicators (KPIs) to measure the success of change initiatives. Regularly assessing progress against KPIs and identify areas for improvement or course correction (Change Performance Monitoring)
collaborating on encouraging a culture of continuous improvement within the change management team and across the organization. Seeking feedback from stakeholders and lessons learned from previous change initiatives to refine processes and approaches over time (Continuous Improvement)
developing production-level ML libraries and algorithms for existing and future products
writing code to enhance machine learning capabilities
reviewing code developed by other team members, providing feedback and insights
Infrastructure Development and Management:
developing and improving the infrastructure used for building and deploying machine learning models
improving pipelines for data ingestion and feature engineering
designing and implementing processes for end-to-end management of machine learning pipelines
Data Processing and Machine Learning Systems:
having hands-on experience with building data processing pipelines, large-scale machine learning systems, and big data technologies (e.g., Hadoop, Spark)
developing and implementing scalable and efficient model training workflows on a large scale
fluency in Python programming and working knowledge of Databricks and PySpark
fluency in extracting information from databases and good SQL skills
Software Development Skills:
demonstrating very good coding skills and software development experience
understanding fundamental data science concepts and have experience with common tooling and packages used for machine learning
possessing knowledge of application architectures and design patterns
applying professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
writing clean, efficient, documented, and scalable code
developing predictive models and algorithms to solve complex business problems, such as forecasting timeseries, optimizing warehouses, predicting customer churn, running A/B tests, and optimizing transport and delivery routes
collaborating with a diverse global team of Data Scientists, Data Engineers, Business Intelligence Specialists, and Analytics Product Managers to develop and implement data-driven solutions
mentoring and coaching early-career data scientists, fostering an environment of continuous learning and growth
applying software engineering best practices, such as code versioning, structuring, and unit testing, to ensure the reliability and robustness of data science solutions
communicating effectively with various stakeholders, including fellow data scientists and sales managers, tailoring your message to your audience's level of technical understanding
being included in duties such as utilities, requirements, change-overs, quality sampling, CILT, material replenishment and the actual (automated) production process
working in teams and work dedicated for a team focusing on Production area
working across a broad range of business and IT-related subject-matter areas
understanding on technical data processes, key drivers and system knowledge
ensuring consistency of the overall solution
focusing on the deployment process of the solutions dedicated for production area for globally located sites
working with the Product Owner to understand, elicit, analyze, document and communicating program and platform/application requirements
participating in the selection of new technologies
providing guidance and coaching to other product team members on changes throughout the design process
managing the quality of the solution and technical debt
identifying potential bottlenecks and their underlying causes that affect the product and propose how to resolve these
maintaining awareness of emerging technologies, industry trends, and architecture best practices; and evaluate them for applicability
keeping up with relevant developments in own functional area and ensure development, transfer and retention of knowledge
delivering working product enhancements with the allocated timescale and quality standards that minimize rework and aspire a zero defect culture
self-organizing with other team members- there is no separate management layer, work is planned and executed by the team within Agile rhythm
ensuring that the key competencies and expertise needed to develop, build, deploy and support the Product are embedded in the team (interdisciplinary)
liaising with team members, management and operational companies to ensure projects are completed to standard
At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW" the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges
Your responsibilities would include:
- acting as a Business Partner to OpCos (e.g. Cash/ Pre LegalCollectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections and disputes managemen
- managing customer relationship and ensure a high level of service is provided at all times
- activities related to collections & disputes
- handling incoming and outgoing calls with customers
- identifing held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
- demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitatesthe identification and resolution of any customer disputes
- driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
Acting as a single point of contact to HGSS Leadership Team. Building relationship with leaders and managers. Supporting stakeholders in relevant financial aspect of the business delivery
Providing necessary finance and business analysis to support HGSS's performance measurement and decision-making
Providing management with accurate and business relevant (action oriented) reports and commentary
Collaborating with various departments to understand their business needs and provides expertise to support decision-making processes
Helping to formulate, translate and/or operationalise financial policies
process design - provides input for standard process design for all relevant elements, i.e. Processes, Policies & Procedures, Master Data, (Risks and) Controls, Solutions, Organisational Structures and KPIs/PPIs
contributing to the creation of policies, procedures and guidelines in close cooperation with the Global Process Lead and Senior Process Managers
stakeholder management
engaging actively with OpCos, HGSS, P&CI, Global Functions and the GPO organization to ensure high quality stakeholder relationships, understand stakeholder requirements and manage expectations to drive optimal E2E processes with a continuous improvement mindset
process adaptation - provides recommendations/guidance regarding new process adoption
ensuring that the process designs, policies & procedures and operating principles are embedded in the relevant common business solutions
authorizing system access as per the design book guidance for customized T-Codes
knowledge Management - shares and preserves knowledge in the area of process expertise
compliance management - validates and guards compliance with the standard process design
managing, preparing for the approval of derogations of process non-compliance and engages actively with OpCos and HGSS to drive the reduction of process deviations
ensuring effective governance of implemented changes and intervenes and escalates to the Global Process Lead in case of deviations from plan
providing input for the (re)definition of business outcomes and for the (re)assessment of process performance targets to further drive optimization
working with the Product Owner to understand, elicit, analyze, document and communicating program and platform/application requirements
supporting the Product Owner with facilitate the gathering, definition and prioritization of requirements with key stakeholders
supporting Product Owner to define and own the value definition of Stories
supporting the Product Owner to translates client's business needs into product backlogs, user stories, detailed business requirements documents and use cases
completing the user stories with Acceptance Criteria
supporting the Product Owner to breakdown, decomposing and describing business needs into Stories
working ahead of team to elicit requirements for the next Sprint's Stories
providing discipline, rigor and technical skills to the requirements definition and validation process
supporting the Product Owner to engage stakeholders to ensure the Product Team is receiving necessary inputs
managing the quality of the solution and technical debt. Assist in testing and quality assurance processes
maintaining awareness of emerging technologies, industry trends, and architecture best practices and evaluate them for applicability
ensuring the overall HEINEKEN standards and best practices are adhered by (i.e. Quality, Compliance)
ensuring that the key competencies and expertise needed to develop, build, deploy and support the Product are embedded in the team
supporting the Product Owner in translating product needs and requirements into deliverable units of work—Epics/Features/Stories
working with the Product Team and partners to ensure end-product meets business requirements
forging relationships globally to enhance solution maturity, both technically and business-wise
tackling business architecture, ensuring seamless data flows for enhanced journeys, and identify opportunities for process and technology improvements that have direct business impact
planning governance and planning for solution and capability maturity, continually assessing people, processes, and technology - the operating model for sustained excellence
zooming out and view the solution as part of the wider D&T architecture to plan ahead in terms of business and data architecture
Supporting the Product in translating functional requirements into solutions and participates in the process development. · Understanding business requirements, assessing the complexity of these and translate and maintaining process design documentation and communication of functional and process changes
Ensuring the product design and implementation adheres to functional requirements and HEINEKEN standards and best practices (i.e. Quality, Architecture, Compliance & Security)
Delivering working product enhancements with the allocated timescale and quality standards that minimize rework and aspire a zero-defect culture. · Verifies the implementation—ensure the delivered increments meets the business requirements
Supports end users and stakeholders with questions on the solutions that we have and how this can help their business
Pro-actively updates the stakeholders on progress on stories and features when they have updates to share
Actively maintaining a network of Data Management experts within the company. Both from global and local and ensuring that solutions are checked with the stakeholders and workable for them
Assess impact of changes and developments on other Data Management tooling and processes and managing these changes with the other teams
Investigate and Propose Options/Solutions for requirements/issues/bugs and investigate the pros and cons along with the Architect
Refine Acceptance Criteria and make sure evidence of testing is available
Contribute to the Automation Testing by defining Test Cases and Scripts needed in building/maintenance, or giving demos
Contribute to the Development and perform Functional E2E Testing cycles, define Test Cases and Scripts needed per Project and execute Test Cases in FAT
Proactively creates & register Incidents/Changes, Defects/Bugs, DMRs/BRDs/Changes when these are needed in the Landscape (not only in MDM tools but for any other system) to make sure environments are up to date and in sync/aligned
Is responsible to Set up the Test Ids and Roles needed via HEIDM to support FAT & UAT in MDM Tools (Mendix/TIBCO EBX) · Is responsible for the Operating Entity Enterprise Structure Review & Translation into CookBooks
assuming the role of product architect, feature lead, or proxy product owner in the domain of Market-to-Cash
working with the global functions and Operating companies to analyse and understand requirements, translate requirements to solutions, and deliver as product increments
providing governance, guidance, and coaching on changes throughout the design process
managing the quality of the solution and possible technical debt;
ensuring support, maintenance, and continuous improvement of the applications with Partners
participating in cross-functional ERP projects or business changes from initiation to deployment phases
building relationships and a Business process owners /key-user network with different Operating Companies and Global Heineken Functions
Assuming the role of product architect, feature lead, or proxy product owner in the domain of Demand-to-Warehouse
Working with the global functions and Operating Companies to analyse and understand requirements, translate requirements to solutions, and deliver as product increments
providing governance, guidance, and coaching on changes throughout the design process
managing the quality of the solution and possible technical debt;
ensuring support, maintenance, and continuous improvement of the applications with Partners
participating in cross-functional ERP projects or business changes from initiation to deployment phases
building relationships and a Business process owners /key-user network with different Operating Companies and Global Heineken Functions
demonstrating internal control mind-set and embedding internal controls into processes so controls are designed and executed effectively and any deficiency is mitigated
delivering the Financial reporting processes in line with the Group and local Policies and Guidance and delivering all financial reports in line with HEINEKEN's Global Finance Policies & Procedures and local legislation
providing all necessary analysis and explanatin to OpCo to enable them to sign off all required financial statements
providing all necessary analysis and explanation to OpCo to enable them to sign off all required Direct Tax returns
facilitating external audit for Group and local purposes for all OpCos in scope
managing effective and rigorous controls to ensure full compliance with policies, procedures, and Global & Local Accounting standards
supporting OpCo finance team in interactions with the Local Authorities, leveraging the team in HGSS Transactional Services
supporting resolution of any escalation done by Opco Finance and Non-Finance Departments for resolution - ensuring open and timely communication as One Finance Team
driving own personal development in leadership, finance-specific skills, and business knowledge by implementing his/her development plan
Ensuring maintenance of master data related to controlling
Providing audit support specific to managerial accounting/reporting
Ensuring delivery of Heineken governance cycle On Time in Full - month end, AP, SP
Executing assigned process controls and proactively reports any instances of non-compliance
Preparing and monitoring actual results. Supports each monthly accounting close (analysing cost, accruals preparation etc.)
Supporting budget, LE preparation by providing necessary analysis and data input
Performing and providing necessary analysis (e.g. effectiveness, efficiency of HGSS operation) to support HGSS's performance measurement and decision-making
Preparing reconciliation of charges to OpCos by providing necessary analysis and data input
Formulating the architecture and design of the ServiceNow area of the HeiFlow Product based on functional and non-functional requirements, balancing the goals and constraints of used technologies
Collaborating with Solution Architects and Domain Architects on the solution design to ensure it conforms to the overall architectural vision and technical roadmap
Partnering with Product Architect & Product Owner to ensure the most efficient value chain improvements for business stakeholders
End-to-end responsibility for managing the solution upgrade process
Conducting continuous improvement analysis on existing application architectures and identifying architectural optimizations
Managing IT Cost of Ownership of the Product through budgeting processes of HEINEKEN and controlling budget execution on the respective level
Verifying the implementation - ensure the delivered system is consistent with the agreed architecture, and meets the requirements
Ensuring consistency of overall solution
Managing the quality of the solutions and technical debt
Identifying potential bottlenecks and their underlying causes that affect the product and proposing how to resolve these
Keeping up with relevant developments in own functional area and ensuring development, transfer, and retention of knowledge. Is end-to-end responsible for delivering the value of the Product through the entire Product life cycle
Being multidisciplinary - ensuring that the key competencies and expertise needed to develop, build, deploy, and support the Product are embedded in the team
Helping Product Team members with removing impediments
translating business needs from OpCos in clear unambiguous functional requirements
overseeing the analysis of business performance versus budget and forecast and benchmarking of key performance indicators with external and internal peers
providing information to management by assembling and summarizing data, presentation of findings and analysis based on reports prepared in his team
optimizing team performance to increase productivity, recommending changes of process standards and procedures, identifying areas for process/report standardization
owning documentation and SOP updating and quality assurance for the defined process area
ensuring processes and controlling within own area of responsibility are designed and implemented in line with Group and unit requirements
ensuring service delivery of the team is within the agreed SLAs and KPIs
owning the end-to-end service delivery scope and processes and effectively collaborate with OpCos as well BPM CoEs, and other process streams
owning and effectively managing team's budget (over-time, travels, rewards & recognition, unused holidays, band mix)
acting as the escalation point for the most complex queries and the most sensitive stakeholders (Senior Controllers and FDs)
planning resources for the team, recruiting right people and effectively managing changes in the team
setting SMART individual objectives linked to the HEINEKEN Global and HEINEKEN Kraków strategy
overseeing teams activities and workload
maintaining both the team climate and motivation of your team members at a high level
handling underperformance timely and effectively and recognizing good performance and rewarding best people according to the Performance Management and R& R policies in the organisation
planning succession, developing people in the pipeline for leaders or experting and any other task assigned by Manager within the scope of functional responsibilities
Assuming the role of product architect, feature lead / proxy product owner in the domain of Source-to-Pay
working with the global functions and Operating Companies to analyze and understand requirements, translate requirements to solutions and deliver as product increments
providing governance, guidance and coaching on changes throughout the design process, as well as managing the quality of the solution
ensuring support, maintenance, and continuous improvement to the applications with our IT Partners
participating in cross-functional ERP projects or business changes from initiation to deployment phases
building relationships and a Business process owners/key-user network with different Operating Companies and Global Heineken Functions
aligning technology solutions with strategy and goals of our business
managing and delivering a portfolio of programmes and projects in accordance with D&T and Agile processes and governance combined with knowledge based on multi-year experience
driving business value optimization and prioritization in alignment with our Product Teams and Functional Domains
delivering experienced Agile Project Managers to coordinate the execution of complex changes (From Business Case creation till realization) in an agile manner. Including managing programs cross product teams/ portfolio's / departments/ OpCos/ regions. APPM is managing dependencies cross programs
setting up program structures, drive Agile way of working
coaching and mentor product teams to facilitate the delivery of complex changes
harvesting and sharing good program management practices to enable efficient and effective change delivery
being the guild to nurture knowledge sharing on complex change delivery and promote good program management practices cross HEINEKEN
bringing experience and sharing it with colleagues to ensure we can step up as team and as individual for the above domains
owning the Customer Ledger and is responsible for keeping it clean and clear and meeting collection targets
acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
working collaboratively with other HGSS teams (MDM and other Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed-Manage customer relationship accounts and ensure a high level of service is provided at all times
handling incoming and outgoing calls with customers and identifying held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN's standards
regularly updating the Team Leader about developments and progress of collections opportunities and issues
driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
maintaing complete and up to date process documentation
demonstrating internal control mind-set and embedding internal controls into processes so controls are designed and executed effectively and any deficiency is mitigated
delivering the Financial reporting processes in line with the Group and local Policies and Guidance and delivering all financial reports in line with HEINEKEN's Global Finance Policies & Procedures and local legislation
providing all necessary analysis and explanatin to OpCo to enable them to sign off all required financial statements
providing all necessary analysis and explanation to OpCo to enable them to sign off all required Direct Tax returns
facilitating external audit for Group and local purposes for all OpCos in scope
managing effective and rigorous controls to ensure full compliance with policies, procedures, and Global & Local Accounting standards
supporting OpCo finance team in interactions with the Local Authorities, leveraging the team in HGSS Transactional Services
supporting resolution of any escalation done by Opco Finance and Non-Finance Departments for resolution - ensuring open and timely communication as One Finance Team
driving own personal development in leadership, finance-specific skills, and business knowledge by implementing his/her development plan
Developing critical conceptual, logical or physical models as per business requirements across the business platforms (enterprise, business applications, and cloud big data platforms)
Validating and ensure that data models are aligned to standards
Contributing to development and improvements of modeling standards
Developing and maintaining procedures for operationalization of data models at local, regional and global level
Assuring continuous improvement to modelling workflows - design, develop, deploy, review, and improve
Maintaining awareness of emerging technologies, industry trends, and architecture best practices; and evaluate them for applicability
Keeping up with relevant developments in own area of expertise, and ensure development, transfer and retention of knowledge
Delivering on assigned modelling tasks within the allocated timescale and quality standards that minimize rework and aspire a zero defect culture
formulating and document the architecture & design based on functional and non-functional requirements, balancing the goals and constraints on the solution
selecting the preferred technology to service the product and documents the rationale behind it
ensuring solution design and technical decisions conform to overall architectural (Domain, Enterprise) vision, principles, and technical roadmap standards
conducting continuous improvement analysis on existing application architectures and identifies architectural optimizations
ensuring the delivered system and services is consistent with the agreed architecture and meet the business requirements
driving the technical validation and ensuring the services of the technology partners meet the business requirements
managing stakeholders across global & local, within D&T and with business areas
acting as a Business Partner to OpCos (e.g. Cash/ Pre LegalCollectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections and disputes managemen
managing customer relationship and ensure a high level of service is provided at all times
activities related to collections & disputes
handling incoming and outgoing calls with customers
identifing held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitatesthe identification and resolution of any customer disputes
driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
Product Architect - Distributor Experience (Front End / CX)
aleja Jana Pawła II 43a, Czyżyny, Kraków
Wygasła: 14.04.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Defining the solution architecture & technical roadmap (i.e., tech debt) for our distributor experience leveraging the current composable stack & components from our customer experience and further improving them
ensuring the experience is fast, reliable, and scalable by actively monitoring its performance and working with the dev lead and team to define improvements and interventions (able to validate the delivery quality)
working with the product owner on the feature roadmap by providing high-level yet meaningful estimates, assessing technical implications of complex use cases, and collecting inputs from technical SMEs (if needed)
owning the application stack to support our UX/UI activities and work with UX/UI designers to harmonize it across our digital products
initiating proof of concepts with dev leads, run experiments with the UX team, and lead other tech-driven initiatives that will improve the development process or product stack as a whole
ensuring the application stack(s) meet all Enterprise Architecture standards (i.e., performance, security, privacy, automation, documentation)
leading the relationship with technology partners and own the capability, license, and budget implications of the contracts we have with them (incl. leveraging their experience for key decisions)
Ensuring the stability of the application stack while it scales and defining the technical roadmap for it (incl. defining the standards for BE teams to support the B2B FE experience)
Ownership and extension of the domain-driven approach and working with other product architects so it becomes one of the default building blocks of our composable architecture
Setting up, operating, and improving end-to-end monitoring of the application stack including infrastructure-, integration-, application performance and user sessions (incl. defining key metrics and notifications)
Working with BE specialists and govern the orchestration layer (Apollo GraphQL based) so that is reliable in its role to support various FE experiences (i.e., EDM compliance)
Ownership of the application stack for our B2B commerce experience and ensure it meets all Enterprise Architecture prerequisites (i.e., performance, security, privacy, automation, documentation)
Defining the infrastructure requirements for the infrastructure team and working with the cloud architect on topics such as Routing, CDN, WAF, Disaster Recovery
Leading the relationship with technology partners and owning the capability, license, and budget implications of the contracts we have with them (incl. leveraging their experience for key decisions)
And any other tasks assigned within the scope of functional responsibilities
delivering managerial reports ensuring data is complete and accurate leveraging CoE expertise on functional designing & tooling functionality
performing financial & technical analysis of the reporting in scope with first line of commentary
providing functional & technical support for slice & dice report functionality & analysis for reports in scope
executing assigned managerial accounting actuals and planning tasks on time to ensure efficient service delivery
identifying areas for improvement and recommends improvement solutions and ensuring application of process standards and procedures
maintaining proper audit trail and documentation, ensuring SOPs are prepared and updated, ensuring service delivery is within the agreed SLAs and KPIs
understanding financial impact of changes to plan made by Business Control function and accordingly take ownership of adjusting those in reporting tools
ensuring processes and controls within own area of responsibility are designed and implemented in line with Group and unit requirements
supporting Senior Controlling Analyst, Controlling Specialist and Controlling Lead in any additional activities as required
participating in deployment phase, by reviewing the solution documentation
working with the tax platform Implementation Partners to gather, document and challenging specific local tax requirements following a zero-gap approach
being responsible for the successful closing of gaps between "as-is" and "to-be" situation
working with Operating Companies users to develop necessary processes or procedural changes to accommodate the CORE Global Template solution
ensuring a proper and effective knowledge transfer (e.g. documentation, key-user training, etc.)
thoroughly performing functional testing and supporting user acceptance testing of the solution and associated procedures to confirm that the primary business requirements are met
logging issues and risks that surface during configuration, training or other team activities and following-through on resolution of those issues
continuous improvement and keeping up-to-date of documentation (SOPs, process descriptions, sol ID materials, etc.)
supporting on on-boarding new team members in the functional area
Financial and Contract Management: Collaborate with vendors, manage contracts, and oversee the financial aspects of technology projects, ensuring cost-effectiveness and adherence to budget
Business as Usual (BAU) Management: ensure operational excellence, including incident and change management, maintenance, and upgrades, to ensure seamless business continuity
Cross-Functional Collaboration and Stakeholder Engagement: Take a proactive role in fostering strong communication and collaboration with business stakeholders, ensuring their involvement and alignment with financial management goals (active part in annual business plan, rolling forecast, change &run cost management; cross-charging; etc.)
Tech Solution Selection and Delivery: Identify, evaluate, and implement technology solutions that enhance the efficiency and effectiveness of HR, Legal and/or Corporate Affairs processes
Security and Data Compliance: Ensure that all technology initiatives comply with security and data protection standards of Heineken, implementing measures to safeguard sensitive information
identifing and engaging with all key stakeholders to be involved directly or indirectly to ensure the success of your deliverables within the Program
driving and supporting the intake for Data scope and deployment plan of the Program for the relevant area (e.g., Data Migration, Data Governance, Data Cleansing, etc.)
providing high quality and timely analysis from a range of different sources, coordinating Change Impact Assessment for the proposed changes towards target state
reporting deviations and secure corrective actions are planned, executed and monitored
designing, validating, testing the target design, ensuring signoff and approvals within the correct governance bodies of the Program, but also within the relevant DMO teams where applicable
aligning applicable topics across relevant other DMO teams, Global Process and Data Owners, and other counterparts, finding synergies, efficiencies, opportunities for harmonization where possible
supporting change management and communications activities from a data point of view
acting as data SME for the topics/areas that you cover, sharing information and providing knowledge transfers to peers across Organization
securing that all work is documented in a timely manner, standard in line with blueprint methodology
contribute towards the end-to-end planning and deliverables, drive your tasks until completion. Report risks, interdependencies, issues and blockers to the track lead of the Program
monitoring the work-stream delivery against plans and objectives on a periodic (weekly and, where necessary, daily) basis
creating and providing training for data related topics to all relevant stakeholders. Conduct organizational change management to ensure the Program team and the extended community is trained and executing per standard approach and rules of HEINEKEN Data Management when needed
resolving any process and data issues for the Program in a timely manner, develop and execute root cause remediation strategies for data issues
coaching the more junior members of the team to support the team's growth in the expertise of Data Management
applying expertise to design, implement and continuously improve the E2E Lifecycle of various data domains
owning the E2E Lifecycle of data domain creation and maintenance processes which are supported by cross functional aligned Business Terms, Business Rules and ownership
identifying areas for improvement and translating these business requirements appropriately to data Requirements by business partnering with OpCos, Functions and Initiatives
applying an OpCo centric focus for management of change and realisation of benefits
supporting OpCos, Functions and initiatives with Data Management
contributing to the definition of data quality metrics
encouraging and applying a continuous improvement mindset aligned to defined KPIs
looking at the strategy of your own product's features with business stakeholders and further elicit requirements, proposed improvements, design solutions and deliver deployments. For specific features the technology specialist is driving the strategy and actions and is seen as the authority within Heineken
building relationships and a key-user network with different Operating Companies and Global Heineken Functions to elicit feedback and derive actionable improvements, proactively communicate, educate, increase understanding and alignment of the product and its processes
ensuring support, maintenance, continuous improvement through Partners and/or Service management by challenging the supplier, put them in their role and leveraging and respecting their expertise
working with, supports and challenges the Product Owner to understand, facilitate the gathering, definition and prioritization of requirements working towards delivering the strategic goal of the product
contributing collectively to the Product team in delivering user stories and contributing to the product increment and provide advice and coaches the (offshore) teams
continuously staying up-to-date with the trends and technologies in the market on which new initiatives can be started or current initiatives can be shaped
creating and maintaining a detailed view of existing architecture
aligning tooling capabilities to business strategy, roadmap and other platform capabilities such as the CMDB
leading the development Team in implementation of technical good practices, policies and procedures
architectural controling and analysing of impacts for new requirements
staying current on ServiceNow products and applicable integrated technologies
once area is more steady, some of the capacity can be used to also take over architectural responsibilities for CMDB as this is a closely linked subject
Has primary ownership for the service delivery as per the agreed volumes and quality,
Ensures and sets standards for business partnership with OpCos and within HK Krakow
Manages internal controls mind-set and embed internal controls into processes so controls are designed and executed effectively, and any deficiency is mitigated
Responsible for team/ function's budget planning and proactively controls actual costs vs. budget
Plans rightsizing of the teams compared with business requirement
Builds CPI mind-set by challenging the status quo to look for most efficient ways of working
Is Accountable for the key projects and initiatives for the OTC teams
As People Leader:
Is a role model and ensures people leadership standards are executed
Manages the team of 6-7 team leaders, secures effective team structure and clarify roles & responsibilities inc. back up structure
Reviews performance regularly; provide ongoing feedback to teams and individuals addressing under performs and recognizing best people and teams
Plans succession, develop best people in the pipeline, provide coaching and mentoring
Cascades information effectively and acts as a connector to Management for Employees
Builds pipeline of talents for leadership roles and secures their effective onboarding
providing input for standard Purchase to Pay process design for all relevant elements, i.e. Processes, Policies & Procedures, Master Data, (Risks and) Controls, Solutions, Organizational Structures and KPIs/PPIs
contributing to the creation of policies, procedures and guidelines in close cooperation with the Global Process Lead and Senior Process Managers
proposing process improvement initiatives as input for the Transformation Roadmap
monitoring and using operating metrics to identify process improvement initiatives
ensuring that the Purchase to Pay process designs, policies & procedures and operating principles are embedded in the relevant common business solutions
authorizing system access as per the design book guidance for customized T-Codes
sharing and preserving knowledge in the area of process expertise
engaging actively with OpCos and HGSS to drive the reduction of process deviations
proposing and submitting change requests in regards to process modification
ensuring effective governance of implemented changes
acting as the first point of escalation and linking with the Global Process Lead for all process design related issues
collaborating with the BI Architect on the solution design to ensure it conforms to overall architectural vision and technical roadmap
working with the Product Owner and BI Architect to understand, elicit, analyse, document and communicate BI solution requirements
participating in the selection of new technologies to accommodate BI solution needs
managing the quality of the solutions and technical debt
designing and developing BI solutions or keeps oversight on developers (internal and external) to assure technical quality and overall HEINEKEN standards are met
Identifying potential bottlenecks and their underlying causes that affect the product and proposes how to resolve these
keeping up with relevant developments in own functional area and ensuring development, transfer and retention of knowledge; being end-to-end responsible for delivering the value of Products through the entire Product life cycle
delivering working product enhancements with the allocated timescale and quality standards that minimize rework and aspire a zero-defect culture
understanding business requirements and acceptance criteria in the form of user stories, assess the complexity of these and translate into implementable solutions and configurations
ensuring the product design and implementation adheres to functional requirements and architecture standards
presenting product features during sprint reviews to stakeholders
collaborating closely with Product Owner and business stakeholders to collect, document, and prioritize user stories and requirements for order management. Ensure that all requirements align with business goals
creating and maintaining clear and concise user stories, including acceptance criteria, that serve as the foundation for development tasks within Agile sprints
analyzing and evaluating current order management processes to identify areas for improvement and automation. Propose solutions that enhance efficiency and effectiveness
participating in Agile sprint planning sessions, assisting in the prioritization of user stories and ensuring that development efforts remain aligned with project objectives
working closely with the Platform Architect, Product Architect and development teams to shape and document solutions that meet business requirements
collaborating with QA teams to develop test plans and participate in testing activities, ensuring that developed solutions meet the definition of done
fostering open and transparent communication between product team(s) and development team(s)
staying informed about industry trends and best practices related to order management technology. Suggest and implement improvements to existing systems and processes
formulating and document the architecture & design based on functional and non-functional requirements, balancing the goals and constraints on the solution
selecting the preferred technology to service the product and documents the rationale behind it
ensuring solution design and technical decisions conforms to overall architectural (Domain, Enterprise) vision, principles, and technical roadmap standards
conducting continuous improvement analysis on existing application architectures and identifies architectural optimizations
ensuring the delivered system and services is consistent with the agreed architecture and meet the business requirements
driving the technical validation and ensuring the services of the technology partners meet the business requirements
managing stakeholders across global & local, within D&T and with business areas
implementing the functional strategic plan by setting operational strategy and team's objectives
ensuring business partnership with stakeholders in a collaborative way and within agreed governance model to improve stakeholders' experience
assessing and mitigating operational risk and acting as an escalation point to drive issue resolution
driving E2E improvements agenda including reducing E2E cycle time and reduction of cost of finance
building internal control mindset and embedding internal controls into processes so controls are designed and executed effectively and any deficiency is mitigated
responsible for team/function's budget planning and proactively controlling actual costs vs. budget including rightsizing of the team compared with business requirement
responsible for financial reporting to be done in line with HEINEKEN's Global Finance Policies & Procedures and local legislation
ensuring HEINEKEN's Balance Sheet data are fully in line with IFRS for all OpCos in scope
working with the Group Reporting team to implement standardisation and best practice policies, approaches, and training across all Financial Reporting activities in scope
coordinating external audit for Group and local purposes for all OpCos in scope
building CPI mind-set by challenging the status quo to look for most efficient ways of working
driving own personal development in leadership, finance specific skills and business knowledge by implementing his / her development plan
building and maintaining HEINEKEN and external networks to stimulate collaboration
facilitating and driving end-to-end process management & improvement
recruiting talents for leadership roles and securing their effective onboarding
reviewing performance regularly; providing ongoing feedback to teams and individuals addressing under performs and recognizing best people and teams
planning succession, developing best people in the pipeline, providing coaching and mentoring
managing the quality of the solutions and technical debt
designing and developing BI solutions or keeps oversight on developers (internal and external) to assure technical quality and overall HEINEKEN standards are met
identifying potential bottlenecks and their underlying causes that affect the product and proposes how to resolve these
delivering working product enhancements with the allocated timescale and quality standards that minimize rework and aspire a zero-defect culture
understanding business requirements and acceptance criteria in the form of user stories, assess the complexity of these and translate into implementable solutions and configurations
ensuring the product design and implementation adheres to functional requirements and architecture standards
presenting product features during sprint reviews to stakeholders
Technology Specialist - Data Analytics Procurement
aleja Jana Pawła II 43a, Czyżyny, Kraków
Wygasła: 06.04.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
working with the Stream Lead to understand, elicit, analyze, configure, document and deliver technical requirements and solutions
keeping up with relevant developments in own area and ensure development, transfer and retention of knowledge
working closely with the business to implement new applications integrating them in HEINEKENs IT landscape
being part of a team delivering improvements on existing applications to improve the quality of the applications and reduce technical debt
identifying potential bottlenecks and their underlying causes that affect the product and proposes how to resolve these, reducing complexity of the work that has to be done
being self-organizing with other team members. There is no separate management layer at Heineken, work is planned and executed by the team
providing inputs for budget and rolling forecasts related to the Digital products stream and procurement costs
ensuring that SLA is maintained but taking as well into account DevOps ways of working
enabling them to communicate to third parties, each other and being the driving force to support our teams in resolution if needed
helping the teams building structural improvements, extensions to proactive monitoring, improvement in way of working
'educating' the customer ensuring right priorities for tickets
driving monthly Service Reviews, working closely with partner leads on continuous improvements
being the first escalation point for customers
suggesting performance, security, disaster recovery and structural improvements as derived from Root Cause Analyses
driving continuous improvement of time to market of changes and features
working closely together with Product Owners if prioritization support is needed
creation (or requesting to internal ServiceNow team support) and use of dashboards, maintaining Service Offerings, SLAs- and other parts of Service setup
Ensuring consistency of the overall product and being resposible to deliver the value of a single Product through the entire Product life cycle
Participating in the selection of new technologies, managing the quality of the solution and technical debt
Identifying potential bottlenecks and their underlying causes that affect the product and proposing how to resolve these
Maintaining awareness of emerging technologies, industry trends, and architecture best practices; and evaluating them for applicability
Ensuring the overall HEINEKEN standards and best practices are adhered by (i.e. Quality, Compliance)
Self-organising, multidisciplinary - ensuring that the key competencies and expertise needed to develop, build, deploy and support the Product are embedded in the team
Supporting, maintening, continuous improvement through Partners and/or Service management
Ensuring optimum performance, availability, and security in accordance with security standards and policy
Understanding business requirements and acceptance criteria in the form of user stories, assess the complexity of these and translate into implementable solutions and configurations
Demonstrating product features during sprint reviews to stakeholders
Designing, development and implementation of security measures for solutions deployed into various cloud, hybrid, and on-premise systems in HEINEKEN environment
Ensuring security by design principles are upheld in the implemented products
Ensuring embedding of joint security responsibility models definition related to federated governance systems
Providing input and feedback on security architectures/setup/configuration
Performing risk assessments on any new resource/application/functionality implemented in the cloud platforms
Participating in the Security and Quality assurance chapter and help embed security by design mindset into the HEINEKEN organization
Ensuring performance and automation of compliance and security controls
Supporting product teams in security decisions related to the product platforms
Supporting in automating continuous security testing for the product platforms
Supporting in resolving any security related audit or compliancy issues
developing a comprehensive onboarding strategy for deployment teams across different regions, aligning it with the objectives and goals of the central team
creating and implementing a training program that covers the necessary skills, knowledge, and tools required for effective transformation deployment
ensuring development of training materials, resources, and documentation to support the training program, ensuring they are relevant, up-to-date, and easily accessible
collaborating with regional and local teams to identify specific training needs, taking into consideration the unique requirements of each region
overseeing the delivery of training sessions, which may include in-person, virtual, or self-paced training, and ensure consistency in content and approach
developing and implementing methods to assess the effectiveness of training programs and the performance of deployment teams
gathering feedback from deployment teams and stakeholders to continuously improve training content and delivery methods
collaborating with various program stakeholders, including the Program Director, Regional Managers, and subject matter experts, to ensure alignment with program goals
implementing the functional strategic plan by setting operational strategy and team's objectives for Finance Controlling Teams
has primary ownership for the service delivery as per the agreed volumes and quality for Finance Controlling process
ensuring and setting standards for business partnership with his/her Operating Companies and within HEINEKEN Krakow
assessing and mitigating operational risk and acting as escalation point for TLs to drive issue resolution
building internal control mind-set and embedding internal controls into processes so controls are designed and executed effectively and any deficiency is mitigated
being responsible for team/ function's budget planning and proactively controlling actual costs vs. budget
planning rightsizing of the team compared with business requirement
building Continuous Process Improvement mind-set by challenging the status quo to look for most efficient ways of working
being accountable for the key projects and initiatives for the Finance Controlling function
embedding and expanding in the team problem solving skills and data driven mindset - drawing conclusions based on actual data to assure key challenges are tackled at right priority
As People Leader:
being a role model and ensuring people leadership standards
securing effective team structure and clarifying roles & responsibilities inc. back up structure
recruiting talents for leadership roles and securing their effective on-boarding
reviewing performance regularly; providing ongoing feedback to teams and individuals
addressing under performs and recognizing best people and teams
planning succession, developing best people in the pipeline, providing coaching and mentoring
cascading information effectively and acting as a connector to Management for Employees
Influencing and driving business strategy in People area in line with the vision of the business
Acting as a People Business Partner support to designated business areas for people managers and employees by providing professional advice and expertise and cost-effective solutions
Supporting managers and leaders in all strategic People aspects, especially in the area of organization design, rightsizing, resource planning, performance & talent management, reward & recognition practices
Supporting the process in defining talent pipeline and succession planning needs ensuring the business continues to identify, nurture and develop internal talent
Coaching leadership on people management skills and responsibilities, challenge them and act as their sounding board
Supporting design and implementation of the Employee Engagement strategy by working closely with the management to ensure high engagement measured by Climate survey, ongoing communication to staff and follow up action plans with effective execution
Supporting staff and managers in the process of any cultural or business change
Managing projects in alignment with current business requirements
Implementation of global people processes, tools and policies and support in their application
managing the relation with multiple stakeholders on a tactical and strategical level. Navigating the organizational challenge through the design, construction, and deployment processes
maintaining the project drumbeat, leads and guides through the deployment process. Monitoring the delivery against plans
designing and leading the platform deployment plan and change strategy, ways of working and capabilities required to mobilize and collaborate with DBB Deployment, OpCo and Global Functions to align and achieve DBB program objectives
collaborating with Regional Change & Comms to shape the change management strategy DBB vision, metrics of success and key messages. Ensuring alignment with wider business agenda. Articulate the journey and anticipated outcomes to energize everyone through change
ensuring timely assessment of current capabilities. and closure of capability gaps
resource management, leads planning and management of resources, ensuring utilization of resource with cost efficiency and quality prioritized
leading multidisciplinary team. Motivating, managing, and inspiring the project team, coaching to support individual development and improved team outcomes
identifying and analyzing business impacts of implementing the Global Template
identifying Operating Company (OpCo) and Region requirements, analyzing operational issues, proposing potential solutions, and supporting the implementation of processes and procedures after approval
preparing and monitoring actual OpCo results
analyzing and reporting OpCo results to OpCo, Region/Global, and Business Partners
proactively looking for improvements in OpCo operational processes and PPI dashboard
advising OpCo and Region in setting improvement targets
developing and maintaining successful working relationships with key stakeholders
managing all aspects of delivering the complete solution/product, in such a way that business value optimization is secured
confirming business requirements (Functional and non-Functional), solution architecture and defining the project's boundary and what is in and out of scope, including alignment with the Product Teams
defining and managing a project to optimize business value
ensuring business requirements are translated into solutions and products that are in line with the D&T strategy, enterprise architecture and current products within the Product Teams
monitoring and reporting on planning, progress, business value, dependencies, impediments, financials, and risks in accordance with the Agile way of working
developing and managing the execution, deployment and transition plans across the Product Teams, functions and OpCos
proactively identifying, managing, and mitigating risks and impediments during the lifecycle of the project
defining, planning, requesting, and securing resources/skills to meet project and programme requirements
ensuring a One way of Working within the Agile Project Management team
ensuring (and monitor) that transitions in the business are guided professionally and in alignment with amongst others D&T, Functional Domains, Competence Centers, and the Regional D&T Leads, and monitor transition progress
frequent alignment with Product Owners and Functional Domains to maximize risk reduction, identifying interdependencies, managing impediments, and optimizing business value
alignment with Product Owner with regards to setting project goals, adapting to changing project requirements and setting priorities for product features
frequent alignment with the Scrum Master with regards to the prioritization of the tasks and impediments in the Product Teams
alignment with Agile Program Manager whenever a project is part of a complex program
managing dependencies that influence the successful execution of the overall project and the business value and closely collaborate with impacted stakeholders within D&T, Functional Domain, OpCo (Operating Company) and external stakeholders
facilitating Product Owner in challenging stakeholders when a chosen solution is not in line with the HEINEKEN strategy
driving and managing projects in an Agile manner
promoting and demonstrating core principles of collaboration, prioritization, team accountability and visibility (being an Agile ambassador)
facilitating Agile practices and ceremonies as needed, eg weekly ceremonies for the tribe including weekly tribe alignment
ensuring Products in the Tribe and across the tribe are aligned in the Ways of Working
ensuring the quality of our vendors in Agile Ways of Working
promoting and demonstrating core principles of collaboration, prioritization, team accountability and visibility (being an ambassador)
ensuring a collaborative culture exists within the departments, its (external) development partners and their product teams, promoting team building and ensuring the entire team is engaged
identifying and supporting the team with removing any impediments/distractions that interfere with the team's ability to deliver against their commitments
coaching the team in creating the product backlog, sprint backlogs and writing user stories in the most pragmatic way
managing ‘Work In Progress Limits', making sure the team is not working on too many stories/tasks at once, and helping them get into a flow of starting and completing work in a predictable manner
removing all impediments to progress, facilitates meetings and enables people to resolve conflicts
leading or facilitating workshops
structurally measuring progress and maturity of the teams
working with other Scrum Masters to increase effectiveness of agile ways of working in the organization
Co-creating with the Product Owner(s) the Product Roadmap and make sure specific technical features/stories (technical debt, integration architecture, security elements) get the right priority
Pro-actively identifying and resolving impediments between Product Teams to make sure the E2E flow works
Keeping a holistic view on the overall Digital Backbone and making sure the Business Platforms and Digital Products integrate seamlessly
Scouting for innovations in- and outside HEINEKEN and inspiring Product Owner and Product Teams to experiment and scale
Shaping with the Manager Transformation and Growth and Product Owner(s) the OpCo deployment roadmap for the platforms and products
Making sure the product teams are staffed with the right quality and quantity of experts from D&T (incl. PM's and scrum masters) and partner(s)
Supporting Product Teams in identifying and resolving impediments as part of the deployments
Responsibility for the technical support of the Business Platforms and Digital Products
Responsibility for the financial management of the solution, including budgeting, contracting, monthly financial bookings and cross charging to Operating Companies
Organising and preparing quarterly Partner Boards and monthly Service Reviews according to the agreed standards
Tracking partner performance via defined KPIs and challenging them to continuously improve their performance
Aligning with the partners on contracting for SAAS/licenses, support and professional services
Making sure the right quality and quantity of partner experts are being allocated in line with the roadmap and budgets
Leadership role for technology area of Federated Automation Team, managing through planning resources for the team, recruit right people, on-boarding and setting goals and objectives
Formulates the architecture and design of Finance Automation products based on functional and non-functional requirements, balancing the goals and constraints of used technologies in D&T Finance organization
Conducts continuous improvement analysis on existing application architectures and identifies architectural optimizations
Prioritization of projects/developments and resource management
Collaborates with Solution Architect on the solution design to ensure it conforms to overall architectural vision and technical roadmap
Cooperation with Business and Technology stakeholders on optimal usage of data sources, consultation of Automation solutions and understanding best practices and new developments
Keeps up with relevant developments in own functional area and ensure development, transfer and retention of knowledge. Is end-to-end responsible to deliver the value of Product through the entire Product life cycle
Ensuring maximum reusability of existing data sources and models
Providing ongoing, regular 1-2-1 feedback to team members on their performance and development
Plans succession, develop best people in the pipeline for leaders or experts
Effectively manage changes in the team
Management of internal and external stakeholders for most effective delivery of Automation solutions
Creation of multi-disciplinary teams for more complex Automation developments
Liaise with business SMEs to be a point of contact for Automation/RPA technical expertise and portfolio generation
Ensure controls and governance across the whole Product lifecycle process is always adhered to and managed
working with the Stream Lead, Product Owners and other key (global) stakeholders to understand, elicit, analyze, document and communicate business, program and platform/application requirements
formulating the architecture and design based on functional and non-functional requirements, balancing the goals and constraints on the solution, including overall architectural standards (Domain, Enterprise)
participating and lead the requirements gathering, design, architecture, development and E2E ownership of new initiatives
leading technology selection process in the HyperAutomation stream to ensure efficient and integrated product development
working with teams and stakeholders to deliver incremental product enhancements within the target timescales and quality standards that minimize rework and aspire a zero-defect culture
working closely with the business to identify and implement new applications, integrated in the IT landscape, that deliver value to HEINEKEN
understanding business requirements and acceptance criteria in the form of user stories, assess the complexity of these and translate into implementable solutions and configurations
designing and develops solutions or keeps oversight on developers (internal and external) to assure technical quality and overall HEINEKEN standards are met
demonstrating product features during sprint reviews to stakeholders
keeping up with relevant developments in own area and ensure development, transfer and retention of knowledge
being self-organizing with other team members. There is no separate management layer at Heineken, work is planned and executed by the team