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Providing first-level support to end-users and organizing end-user training (timezones GMT-GMT+2)
Building understanding of SAP S/4HANA
Testing new features in SAP
Take ownership and be the point person for all users for password reset requests, creation and closure of accounts, and identifying the correct role assignments in the system
Monitor role maintenance ensuring compliance with various audit requirements
Creating and improving internal SAP manuals, procedures, and processes
Working closely with SAP Development Team and SAP users
Providing a high-quality level of customer service in terms of the services provided